DOCUMENTING USER EXPERIENCESTC INDIA UX SIG – Oct 23, 2010

About this presentation

A primer on various deliverables associated with a UX project

This presentation will not focus on creating the UX deliverables and what are the best tools to use.

And me…

I'm a user assistance and user experience professional. I live and work in Chennai. I'm employed by Bally Technologies as a technical writer.

LinkedIn: Xavier RoyTwitter: @Jax and @PaperArrowWebsite: http://xavierroy.com and http://paperarrow.com

UX Deliverables

Deliverables

A deliverable is an artifact of the UX design process for the purpose of communicating the result to others.

To make communication easierTo stimulate creativityTo capture decisions

Typical Deliverables

Types of Deliverables

A typical UX process has various phases and each phase could have a single or multiple deliverables.

Personas

Personas

Personas

Scenarios

Scenarios

“It's Friday afternoon and Joe is flying to Sydney. He doesn't have enough money for a taxi to the airport, and he's running late. He goes to the local ATM and identifies himself. He specifies that he wants $100 from his savings account. He'd like the money in $20 notes so that he can give the taxi driver the correct change. He doesn't want a printed receipt, as he doesn't bother keeping track of transactions in this account.”

Content Inventories

Content Inventories

Analytics

Analytics

Analytics

Concept Maps

Concept Maps

System Maps / Site Maps

System Maps / Site Maps

Process Flows

Process Flows

Wireframes

Wireframes

Wireframes

Storyboards

Storyboards

Storyboards

Prototypes

Prototypes

Prototypes

Style Guides

Style Guides

Style Guides

Interface Patterns

Interface Patterns

Interface Patterns

The Right Deliverable

Audience. Who must you reach?Content. What is the message?Context. Where is the conversation?Process. When is the message?Problem. Why are you communicating?

Questions

Resources

Communicating Design by Dan BrownUser Experience Deliverables by Semantic StudiosUX Deliverables: Expert's Choice by Lilia Manguy

Experience, in the end, cannot be captured in a deliverable.

Thank You