HALF DESIGNER HALF POLITICIAN

EuroIA 2014

Clementina Gentile@clementina_g

working with the EU institutions

SERVICE DESIGN INFORMATION ARCHITECTURE

AGILE TRAININGS

GETTING STUCK

WHAT MAKES THIS CLIENT DIFFERENT?

DIFFERENT GOALS

STRUCTURED INTERNAL COMMUNICATION

PROCUREMENT

DIVERSE USERSMANY DIFFERENT NEEDS

SHORT TERM PERSPECTIVE

WE CAN’T FIX EVERYTHING

FRAMING[ ]

(RE)FRAMING

LISTEN TO THE USER&

TO THE CLIENT

THINK ABOUTGOVERNANCE

DESIGN

CHANGE SPACECHANGE PERSPECTIVE

PROTOTYPE SNIPPETS

DON’T UNDERESTIMATE BREAKS

DELIVER

KEY THEME, DIFFERENT STORY

REPORTOR BLOG?

Clementina Gentile

THANK YOU

Namahn

@clementina_g @namahn