Global Service Jam | Falmouth

© 2010 Sea Communications© 2010 Sea Communications

Welcome to GSJ South West

© 2010 Sea Communications

Friday (Pool Innovation Centre)

6:00pm Welcome & ice-breaker

6:30pm Global themes and achievements for the jam are presented.

6:30pm www.servicedesignsw.org is active for anyone living in the South West.

7:45pm Supper

9:00pm Set a challenge (based on need relevant to local area)

10:30pm Close (website still live)

http://www.servicedesignsw.org/


Saturday (Pool Innovation Centre)

9:00am Arrival & breakfast

9:30pm Warm up (ice-breaker)

9:45am Diagnose // Understand the nature of the challenge in more depth.

9.45am Co-discover // Wider community research examining the local issue.

1:00pm Lunch (fend for yourself)

2:00pm Sharpening the brief


Saturday (Pool Innovation Centre)

2:45pm Break

3:00pm Co-design // generating new ideas and innovations.

5:00pm Supper

6.00pm Co-develop // developing the service prototype.

9:00pm Close


Sunday (Jubilee Wharf)

9:00am Arrival & breakfast

9:30pm Document working prototype

1:00pm Lunch (fend for yourself)

2:00pm Legacy

3:00pm Close


Ice-breaker


What is service design?

Done to Do with

Traditionalapproach

Service design approach







[ Why ]Is service design

important?


Examples of service design

How do you encourage thousands of people living in a city to make more journeys without increasing congestion or pollution?





How do you encourage people to take the stairs instead of the escalator?





How do you help young people who’ve slipped through the net to have a career?




Question

What did you notice about these three examples?


Question



Defining the challenge (6:30pm – 9.00pm)


QuestionSetting our challenge (9:00pm – 10.30pm)



Welcome to GSJ South West


Ice-breaker


Where are we in the service design process?



Diagnose // understand the nature of the challenge












Diagnose // understand the nature of the challengeQuestionDiagnose // understand the nature of the challenge



Diagnose // understand the nature of the challengeQuestionDiagnose // understand the nature of the challenge



Co-discover // examine the local issue










Diagnose // understand the nature of the challengeQuestionCo-discover // examine the local issue



Question



Sharpening the brief (2pm – 2.45pm)


Sharpening the brief



Co-design // generating new ideas & innovations


Co-design // bullseye (activity 1)


Co-design // role play (activity 2)


1. No idea is a bad idea

2. No limiting factors at this stage

3. Think BIG!

4. Everyone’s voice and idea is equally valid

5. Withhold your judgement

6. Quantity not quality at this stage

7. Build on the ideas of others

Co-design Rules


Changing Perspective

The year is 2040



You are Richard Branson



Your only resource is people


Co-develop // develop the service prototype



Design

Global Service Jam | Falmouth