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You say persona. I say person-ah.

You say personas, I say person-ahs

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Page 1: You say personas, I say person-ahs

You say persona.

I say person-ah.

Page 2: You say personas, I say person-ahs

New York, 1930s

Page 3: You say personas, I say person-ahs

George Gallop Research Director, Young & Rubicam

Page 4: You say personas, I say person-ahs

Measured the readership of ads.

Accumulated the scores.

Analysed the scores.

Page 5: You say personas, I say person-ahs

Analysed the ads that performed well.

Page 6: You say personas, I say person-ahs

Certain techniques consistently out-performed others.

Page 7: You say personas, I say person-ahs

This is better to read…

…than this.

Page 8: You say personas, I say person-ahs

People preferred headlines that spoke directly to them.

And then lots of copy that told them a story. Not something like Once Upon a Time there was three bears: a daddy bear, a mummy bear, and a baby bear. A story that told them about a product and what the product could bring to their lives that they didn’t already have.

Page 9: You say personas, I say person-ahs

Understanding context.

Page 10: You say personas, I say person-ahs

Understanding context.

Page 11: You say personas, I say person-ahs

Understanding motivation.

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Understanding motivation.

Page 13: You say personas, I say person-ahs

Functional reasoning.

Reflect (the mores), but do not influence.

Page 14: You say personas, I say person-ahs

The relevance test.

Page 15: You say personas, I say person-ahs

Vaughn Flannery Art Director, Young & Rubicam

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Within months, Young & Rubicam ads were being read by more people than any other agency’s.

Page 17: You say personas, I say person-ahs

This was the birth of direct response advertising.

Page 18: You say personas, I say person-ahs

Rosser Reeves Chairman, Ted Bates & Co

Page 19: You say personas, I say person-ahs

Unique selling point.

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Value.

The one reason why a product needed to be bought or was better than its competitors.

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“You must make the product interesting, not just make the ad different.”

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+

Your product +

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Price

Quality

- / + +

-

-

- /+ - /+

+ +

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+ +

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Your product +

-

Price

Quality

- / + +

-

- /+ - /+

+

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Now, 2014.

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+ +

-

Your product +

-

Price

Quality

- / + +

-

- /+ - /+

+

Page 27: You say personas, I say person-ahs

Personas.

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Personas.

User stories.

Page 29: You say personas, I say person-ahs

Gender. Age. Education. Social standing. Wealth. Some fucking snippet/habit.

Personas.

Page 30: You say personas, I say person-ahs
Page 31: You say personas, I say person-ahs

User stories.

As a _____, I want to _____ so I can ______.

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As a _____, I want to _____ so I can ______.

User stories.

Persona.Action.Outcome.

Page 33: You say personas, I say person-ahs

User stories.

As a _____, I want to _____ so I can ______.

Persona.Action.Outcome.

Motivations? Context? Environment? Anxieties?

Page 34: You say personas, I say person-ahs

Motivations? Context?

Environment? Anxieties?

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When _____,I want to _____ so I can ______.

Characters.

Page 36: You say personas, I say person-ahs

When _____,I want to _____ so I can ______.

Characters.

Situation.Motivation.

Outcome.

Page 37: You say personas, I say person-ahs

Observe people, how they solve problems. Understand the context of their environment. Understand anxieties and motivations.

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“You must make the product interesting,

not just makethe ad different.”

Page 39: You say personas, I say person-ahs

FIN.

Page 40: You say personas, I say person-ahs

Learn more about:

George Gallop Vaughn Flannery Rosser Reeves