Presented by Mike Atchley, Managing DirectorQwinstar, a division of 3 Point Alliance

Looking Ahead:4 Factors Impacting Payments Equipment

1. Single Source Equipment Maintenance Contracts

2. Facility Automation & Logistics

3. Equipment Expertise

4. Customized Solutions

Factor #1:Single Source Equipment MaintenanceProblem: Billers need to streamline equipment services from multiple vendors because it’s hard to:

1.Measure cost-effectiveness

2.Align core needs with supplier core competencies

3.Obtain quality cross-platform legacy, OEM and hybrid service

4.Balance performance, price, and value.

Factor #1:Single Source Equipment MaintenanceSolution: Look into a single source vendor relationship to consolidate all of your equipment-related needs for these benefits:

1.Extensive parts inventory – second-source replacements, OEM-only, lease-returned, and/or generic parts2.Preventive monitoring and diagnostics – saving downtime and costly repairs3.Customize software to manage equipment logistics allowing users access to a 24/7 online tool4.Leverage third party expertise, overhead investment and innovation5.Visibility into the vendor’s off-lease equipment and parts inventory6.You can focus on your business without risking capital.

Factor #2:Facility Automation & Logistics

Problem: When the economy is sluggish and profit margins tight, equipment capex declines but equipment still has to run smoothly. What to do?

Factor #2:Facility Automation & LogisticsSolution: Instead of buying new equipment outright, re-furbish legacy and existing equipment via a third party that can provide proven full-service equipment maintenance solutions for:

Facility managementLogisticsSpare parts Repair Diagnostics On-going expert service and support Complex machine servicing

Factor #3:Equipment Expertise 

Problem: Because of the large installed base of legacy OEM payment machines – the IBM 3890, NCR 7766-7780, IBML and others – it takes specialized equipment knowledge in complex

electro-mechanical machines to service and repair these machines.

…And, that cultural know-how is disappearing.

Factor #3:Equipment Expertise 

Solution: With OEMs abandoning equipment service, companies need to locate equipment experts that provide:Fully trained (the learning curve is steep) techniciansNationwide service coverageAbility to work onsite, on multiple platforms, Tools to diagnose, monitor, report and track all types of equipment issues.

Factor #3:Equipment Expertise 

PLUS!

Seek out equipment vendors that have exceptional relationships with manufacturers and distributors for access to spare parts inventory but also can potentially provide added value in:

Leasing, buy-back and other financing options…

Factor #4:Tailored Solutions 

Problem: Due to complexities, billers need a custom approach to each aspect of equipment maintenance surrounding:Software tools for prevention, diagnosis and reportingTechnician training – expert level, 24/7 availabilityOn-time repair solutions that avoids costly operational downtimeEquipment and parts inventory managementStreamlining the supply chain

Factor #4:Tailored Solutions 

Solution: Taking a pro-active approach to maintaining existing equipment with an experienced third party provider keeps costs under control by avoiding:

Software tools for prevention, diagnosis and reportingRedundant systems or equipment purchasesPurchasing un-proven machinesRisking workflow downtimeWorking with in-expert technicians Costly repairs due to lack of preventive repair methods.

To learn more about Qwinstar’s equipment maintenance solutions…

Contact: Mike Atchley, General Manager, Qwinstar

Ph.: (909) 717-9400 | Email: mike.atchley@qwinstar.com

Or visit 3 Point Alliance at: www.3ptalliance.com