Successful Communication
Successful CommunicationCosmetology, Esthetics, Barbering, Nail
Technology
1Important Communication SkillsRespond instead of
reacting.Believe in yourself.Talk less, listen more.Be
attentive.Take your temperature,
The Golden RulesProject professional demeanor.Smile often and
every day.Be aware of body language-DONT: Cross your arms.DO: Nod
your head to acknowledge or accept others point of
view.Listen!Speak clearlyUse correct English.
Why is Effective Communication Important?Effective Communication
is the act of successfully sharing information between two people
so that the information is understood.
Why is Effective Communication Important?Effective communication
is key to having repeat customers.
Be polite.Be friendly.Be inviting.Be consistent and positive.Be
professional.Always introduce yourself and use clients name
throughout the service.
Conducting the Client Consultation
What is the Client Consultation?Client Consultation is the
communication with a client that determines the clients needs and
how to achieve the desired results.
Be Prepared for Your Client!Have a variety of styling books and
magazines for clients to choose from.Have a portfolio of your work
on hand.For those doing hair, have a swatch book or a swatch ring
for discussing hair color options.
10-Step Consultation MethodReview intake form.Perform a needs
assessment.Determine and rate the clients preferences.Analyze the
clients hair/skin/nails.Review the clients lifestyle.Show and
tell.Make suggestions.Upsell services.Discuss upkeep and
maintenance.Review the consultation.
Handling Communication BarriersManaging tardy clientsManaging
scheduling mix-upsResolving unhappy client problemsGetting too
personal
Communicating with Coworkers
In Salon Communication GuidelinesTreat everyone with
respect.Remain objective.Be honest and sensitive.Remain
neutral.Avoid gossip.Seek help from someone you respect.Do not take
things personally.Keep your private life private.
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