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Modul ke:
Fakultas
Program Studi
Manajemen Operasional Ruang lingkup Manajemen Operasi
Ir. Hendri, MT.
01 TEKNIK
Teknik Industri
Lahir Sukamenang:Sum-Sel, 23 Juli 1970
Alamat Jl. Santunan 3, No. 57 Rt.2/1,
Mangun jaya- Tambun Kab. BEKASI,
Telp. 08159192625
Hobi Belajar, Mengajar dan Berenang
Pendidikan
S2: Megister Manajemen Industri
S1: Teknik Industri
D3 : Teknik Mesin
Pengalaman Kerja
Dosen Teknik Industri Universitas Mercubuana
PT. Denso Indonesia 10 tahun
PT. Astra International 2 tahun
CPM Trainer & Consultant
Trainer & Consultant
Penulis Buku
Pengalaman Organisasi
Ketua Senat Politeknik Unsri
Pengurus Senat Universitas Sriwijaya
Pengurus HMI Cabang Palembang
Wakil Presiden Serikat Pekerja Denso
Pengurus Alumni Poltek Unsri seJabodetabek
Pengurus ILF kab. Bekasi
Dll
Pendiri
Yayasan FAST Insan Madani
CV. Cluster Prima Sejahtera
PT. Central Prima Dynamic
Fast Learning Centre
CPM Training & Consultan
dll
Pengalaman Memberi TRAINING
Dinas Kesehatan Kabupaten Bekasi
Pemerintah Propinsi Jawa Barat
Pemerintah Kabupaten Bekasi
PT. FCC
PT. Banshu Indonesia
PT.Guna Kadota Manunggal
PT. Suncall Indonesia
PT. Atsumitec
PT. Envicon Ekatama
PT. Central Prima Kaizani
PT. Presisi Metalindo
Dosen Akper Karisma
Akper Bakti Husada
Rumah Sakit Graha Juanda Bekasi
Klinik Integreted Medical Centre
SP. Se Kabupaten Bekasi
SP. PT. Denso Indonesia
SP. PT. FTR
SP. PT. Seiwa Indonesia
Guru SD Baitul Halim dan Permata hati
Universitas Pankuan Bogor
Karyawan PT. Mattel Indonesia Guru
Mahasiswa BSI
Pekerja se Purwakarta
Organisasi Sosial dan Politik
dll
Pengalaman Memberikan Consultant •Tahun 2007
PT. Central Prima Delta (Program TQM)
PT. Presisi Metalindo ( Program 5S)
PT. Central Prima Kaizani (HR-Outsourcing)
– Recrutment System
– Control SDM
Klinik Integreted Medical Centre ( Clinic system)
RPJMD Kabupaten Bekasi
• Tahun 2008
Kajian pemberdayaan UKM di kab. Bekasi melalui pemenfaatan teknologi tepat guna.
Pemerintah kab.Bekasi
• Tahun 2009/2010
Kajian Pembentukan Perusahan Daerah Pasar
Pemerintah kab. Bekasi
Kajian Singkronisasi Program puskesmas gratis
Pemda Kab. Bekasi
• Tahun 2011
PDAM Tirta Bhagasasi – Bekasi
• Tahun 2012
Consultan Implementasi ISO 9001:2008-PT. PT. Metalindo Bekasi
Consultan Implementasi ISO 9001:2008-PT. Sedayu Metal Indonesia Tangerang
• Tahun 2013
Auditor Energi PT. Astra Nippon Gasket Indonesia Karawang
Auditor Energi PT. Astra Nippon Gasket Indonesia Karawang
Audiitor Energi PT. Panasonic Gobel Bekasi
Proses Belajar yang Baik
Silentkan HP
Rilek
Fokus
Positif thinking
Senyum
EVALUASI
Evaluasi Rasio Nilai
Ujian Tengah Semester 20 %
Ujian Akhir Semester 20%
Proses dan Tugas 50 %
Kehadiran 10%
Total 100%
Pengantar MO
Definisi
Sejarah
Ruang Lingkup
Manajemen
Operasi
Production: Barang dan Jasa
© 2011 Pearson Education, Inc.
publishing as Prentice Hall
Operations management (OM) : Serangkaian aktivitas yang yang menghasilkan
nilai dalam bentuk barang/jasa dengan mengubah input menjadi output.
(the set of activities that create value in the form of goods and services by transforming inputs into outputs)
Organisasi yang menghasilkan
Barang/Jasa
Fungsi Utama:
1. Marketing – Menghasilkan
permintaan
2. Production/operations – Menbuat
Produk
3. Finance/accounting – Mengawasi
sehat/tdk organisasi, membayar
tagihan, mengumpul uang.
© 2011 Pearson
Education, Inc. publishing
as Prentice Hall
Organizational Charts
© 2011 Pearson Education,
Inc. publishing as Prentice Hall
Operations
Teller Scheduling
Check Clearing
Collection
Transaction processing
Facilities design/layout
Vault operations
Maintenance
Security
Finance
Investments
Security
Real estate
Accounting
Auditing
Marketing
Loans
Commercial
Industrial
Financial
Personal
Mortgage
Trust Department
Commercial Bank
Figure 1.1(A)
Organizational Charts
© 2011 Pearson Education,
Inc. publishing as Prentice Hall
Operations
Ground support equipment
Maintenance
Ground Operations
Facility maintenance Catering
Flight Operations
Crew scheduling Flying Communications Dispatching
Management science
Finance/ accounting
Accounting
Payables Receivables General Ledger
Finance
Cash control International exchange
Airline
Figure 1.1(B)
Marketing
Traffic administration
Reservations Schedules Tariffs (pricing)
Sales
Advertising
Organizational Charts
© 2011 Pearson Education,
Inc. publishing as Prentice Hall
Marketing Sales promotion
Advertising
Sales
Market research
Operations Facilities Construction; maintenance
Production and inventory control Scheduling; materials control
Quality assurance and control
Supply-chain management
Manufacturing Tooling; fabrication; assembly
Design Product development and design Detailed product specifications
Industrial engineering Efficient use of machines, space, and personnel
Process analysis Development and installation of production tools and equipment
Finance/ accounting Disbursements/ credits
Receivables Payables General ledger
Funds Management
Money market International exchange
Capital requirements
Stock issue Bond issue and recall
Manufacturing
Figure 1.1(C)
Mengapa MO dipelajari?
© 2011 Pearson
Education, Inc. publishing
as Prentice Hall
1. MO adalah 3 fungsi utama organisasi yg berhubungan dengan bisnis, dan perlu dipelajari bagai mana cara mengorganisasi menghasilkan produksi yang produktif.
2. Bagai mana barang dan jasa diproduksi
3. Memahami apa yg dikerjakan oleh manajer operasi
4. MO merupakan bagian yg banyak mengeluarkan biaya
Planning
Organizing
Staffing
Leading
Controlling
© 2011 Pearson Education, Inc.
publishing as Prentice Hall
Basic Management Functions
Contoh Produk Industri
Contoh Produk Industri Industri Mobil Industri Motor
Injection 3 Injection 1
Injection 2 assembly
Historical Events in
Operations Management
Era Events/Concepts Dates Originator
Industrial
Revolution
Steam engine 1769 James Watt
Division of labor 1776 Adam Smith
Interchangeable parts 1790 Eli Whitney
Scientific
Management
Principles of scientific
management 1911 Frederick W. Taylor
Time and motion studies 1911 Frank and Lillian
Gilbreth
Activity scheduling chart 1912 Henry Gantt
Moving assembly line 1913 Henry Ford
Copyright 2009 John Wiley &
Sons, Inc.
1-23
Historical Events in Operations
Management (cont.)
Era Events/Concepts Dates Originator
Human
Relations
Hawthorne studies 1930 Elton Mayo
Motivation theories
1940s Abraham Maslow
1950s Frederick Herzberg
1960s Douglas McGregor
Operations
Research
Linear programming 1947 George Dantzig
Digital computer 1951 Remington Rand
Simulation, waiting
line theory, decision
theory, PERT/CPM
1950s Operations research
groups
MRP, EDI, EFT, CIM 1960s,
1970s
Joseph Orlicky, IBM
and others
Copyright 2009 John
Wiley & Sons, Inc.
1-24
Historical Events in Operations
Management (cont.)
Era Events/Concepts Dates Originator
Quality
Revolution
JIT (just-in-time) 1970s Taiichi Ohno (Toyota)
TQM (total quality
management) 1980s
W. Edwards Deming,
Joseph Juran
Strategy and
operations 1980s
Wickham Skinner,
Robert Hayes
Business process
reengineering 1990s
Michael Hammer,
James Champy
Six Sigma 1990s GE, Motorola
Copyright 2009 John Wiley &
Sons, Inc.
1-25
Historical Events in Operations
Management (cont.)
Era Events/Concepts Dates Originator Internet
Revolution
Internet, WWW, ERP,
supply chain management
1990s ARPANET, Tim
Berners-Lee SAP,
i2 Technologies,
ORACLE
E-commerce 2000s Amazon, Yahoo,
eBay, Google, and
others
Globalization WTO, European Union,
and other trade
agreements, global supply
chains, outsourcing, BPO,
Services Science
1990s
2000s
Numerous countries
and companies
Copyright 2009 John
Wiley & Sons, Inc.
1-26
Sejarah Teknik Industi
Heizer dan Render 2011
Cost Focus Quality Focus Customization
Focus
Konsep Awal 1776-1880
• Pembagian Tenaga Kerja
(Smith, Babbage)
• Komponen yang
terstandarisasi (whitney)
Massa Scientific
Management 1880-1910
• Gantt Chart(Gatt)
• Studi Gerak & Waktu
(Gilbreth)
• Analisa Proses (Taylor)
• Teori Antrian (Erlan
Massa Produksi Massal
1910-1980
• Line Assembly Bergerak
(Ford/Sorensen)
• Pengambilana Sample
Statistik (Shewhart)
• Kuantiti Pemesanan
Ekonomis (Harris)
• Program Linear
PERT/CPM (DuPont)
• Material Requirements
Planning (MR
Masa Lean Production 1980-
1995
• JIT (Just-in-time)
• CAD (Computer Aided
Design)
• EDI (Electronic Data
Interchange)
• TQM (Total Quality
Management)
• Baldridge Award
• Empowerment
(Pemberdayaan)
• Sistem Kanban
Masa Customizition 1995-
2015
• Globalisasi
• Internet/E-Commerce
• ERP (Enterprise Resource
Planning)
• ISO
• Penjadwalan yg Pasti
• SCM (Supply Chain
Management)
• Masa Customization
• Membangun Order
• Daya tahan
5 Penemuan yg Mengagungkan 1880an -1890an
1. Listrik
2. Telepon
3. Mobil
4. Pesawat
5. Radio
John Naisbitt
Unsur-unsur Utama Aktivitas Teknik Industri
INPUT
•Material
•Metode
•Mesin
•Manusia
•Manajemen
•Modal
PROSES
TRANSFORMASI
OUTPUT
•Barang
•Jasa
Teknologi
IPO
Material
Man
Machine
Metode
Modal
Proses Industri
Tipe Fasilitas Masukan Proses Produksi Keluaran
Pabrik Bahan baku dan
penunjang
Proses pengolahan Produk dan sisa
Swalayan Barang, Pembelian Pelayanan dan
penyimpanan
Barang terjual
Restoran Bahan makanan dan
makanan jadi
Pengolahan bahan
makanan
Makanan yang
dihidangkan
Rumah sakit Pasien dan obat Pelayanan,
penyimpanan obat
dan dokumen
Pasien dirawat
Bandar Udara Penumpang barang,
pesawat udara
Pelayanan Penumpang dan
pesawat terbang
Unsur-unsur Utama Proses Industri
Man - Orang
Tahu
Mampu
Mau
Metode- 5W1H
Apa
Siapa
Dimana
Kapan
Mengapa
Bagaimana
• W1 - What
• W2 - Who
• W3 - Where
• W4 - When
• W5 - Why
• H1 - How
Siklus Manufaktur K
ON
SU
ME
N
PEMASARANPERANCANGAN
PRODUK
PERANCANGAN
PROSES
PENGENDALIAN
PERSEDIAAN
PENYIMPANAN
PENGIRIMAN
PENGENDALIAN
KUALITAS
PERENCANAAN
PRODUKSI
PERANCANGAN
METODE KERJA,
WAKTU STANDAR
DAN PERBAIKAN
KUALITAS
PROSES
PEMBUATANPENERIMAAN
PENGENDALIAN
PRODUKSI
PENGENDALIAN
PROSES
PENGENDALIAN
PERALATAN
PE
MA
SO
K
Rangkaian Aktivitas Industri
Inbound
logistics Operations
Outbound
logistics Marketing
and sales Service
Procurement
Technology development
Human resource management
General administration
Primary Activities
Support
Activities
Proses SIPOC
Fungsi Operasi
Fungsi Area Operasi
Gambaran Ahli TI
3 Productivity Variables
© 2011 Pearson Education, Inc.
publishing as Prentice Hall
1. Tenaga Kerja (Labor)- 10%
2. Modal (Capital) - 38%
3. Management - 52%
© 2011 Pearson
Education, Inc.
publishing as
Prentice Hall
Goods and Services
Automobile
Computer
Installed carpeting
Fast-food meal
Restaurant meal/auto repair
Hospital care
Advertising agency/ investment management
Consulting service/ teaching
Counseling
Percent of Product that is a Good Percent of Product that is a Service
100% 75 50 25 0 25 50 75 100% | | | | | | | | |
•Q C D S M
Konstribusi MO pada Strategy
© 2011 Pearson Education,
Inc. publishing as Prentice
Hall
Product
Quality
Process
Location
Layout
Human resource
Supply chain
Inventory
Scheduling
Maintenance
DIFFERENTIATION Innovative design … Safeskin’s innovative gloves Broad product line … Fidelity Security’s mutual funds After-sales service … Caterpillar’s heavy equipment
service Experience … Hard Rock Café’s dining
experience COST LEADERSHIP Low overhead … Franz-Colruyt’s warehouse-type
stores Effective capacity use … Southwest Airline’s aircraft utilization Inventory management … Wal Mart’s sophisticated distribution system RESPONSE Flexibility … Hewlett-Packard’s response to
volatile world market Reliability … FedEx’s “absolutely, positively,
on time” Quickness … Pizza Hut’s 5-minute guarantee
at lunchtime
Figure 2.4
10 Keputusan Competitive Operasi Approach Example Advantage
Response
(faster)
Cost
leadership
(cheaper)
Differentiation
(better)
Terima Kasih Ir. Hendri, MT