Rupesh Kumar Sahu Email: sahu_rupesh@hotmail.com, sahu.rupesh@gmail.com

Ph:-08435544066 (DURG)

CAREER OBJECTIVE

I believe in interest and an effort of involvement in the work I do. I would like to be a part of rapidly

growing team working in Network Engineering where I can use my experience and get opportunities to

face new challenges that would help me to enhance my existing skills and develop new skills.

SUMMARY

• Self-motivated professional with 7+ year of versatile experience in the areas of IT/Networking, Technical Services & Field Operations.

• Dynamic and result oriented, CCNA & CCNP(R) Certified Professional with rich cross-functional experience in managing the IT Services.

• Expertise in maintaining high quality levels in operations and ensuring adherence to all quality parameters and procedures as per the norms.

• Possess exceptional communication and interpersonal skills and strong analytically capabilities and good customer management skills & Service Delivery.

• Proactive professional equipped with thorough knowledge of technology with refined business intelligence requisite for life-sciences industry.

• A top performer with commendable people skills who has met targets set by the organization. • Logical thinker with the ability to quickly grasp intricate issues.

CORE COMPETENCIES • Leadership • Client Management • Corporate Presentations • Project Management • Team/Talent Management • Training and Development

TECHNICAL SKILLS

• Hardware (A+) • Networking (N+) • Windows XP,7,8.1,10 • Windows 2003-2008-2012 Server • Linux ( REDHAT LINUX ) • CISCO CCNA & CCNP(Routing,Swithching)

• Cisco Router Configuration. • Well understanding on Subneting, VLSM. • Routing (Static, Default & Dynamic Routing). • Routing Protocol (RIP, IGRP, EIGRP, and OSPF.) • Switching, VLAN Configuration, VTP • WAN Configuration (PPP, HDLC, ISDN, Frame relay) • Wireless Network Configuration • TFTP Server Configuration • Voice (IP PHONES & ATA) Configuration • Configuring DHCP Server in Router, ACL, NAT

PROFESSIONAL EXPERIENCE –

Reliance Retail Ltd. as CCC Executive (Sr. Associate/Team Leader)

( Reliance resQ CERTIFIED EXPERT)

Duration : 14/Jan/2015 to Present

Reliance Retail Ltd. as Technology Executive

Duration : 20/Sep/2013 Responsibilities :

• Resolution of any L1/L2 issue, Technical support, troubleshooting, problem solving, coordinating with management, Quality solution delivery, Action planning, Customer Needs and on site field service support.

• To maintain good humors with colleagues and consumers in spite of adverse situation. • Have clean habit & personality, ability to communicate clearly. • Ability to conduct training to staff, manpower and other associates as required on IT functionality

and working/capabilities. • Installation & Demonstrate of all types of smart Gadgets. • Up-gradation implementation of all types of Smart Mobiles, Tablets, Laptops, PC, Windows-OS. • Configuration, maintenance & hardware support related Quires, also have managed the

documentation and troubleshooting the devices. • Excellent customer service skill and client focus. • Installation & Configuration of Business Software. • Excellent Email and organization delivery. • Customer Satisfaction on work done.

Sai InfoSyatem (India) Ltd. as Customer Support Engineer

Duration : 20/Dec/2011 to 18/Sep/2013 (22 Month) Responsibilities :

• Handling L1/L2 Technical Support calls and all type ICT Services of Client SBI, SBH, OBC, BOB, IDBI BANK Hardware Installation, CISCO Router, Switches, PC, Windows Server, XP, Windows7&8,all types Printer’s related Quires and troubleshooting the devices.

• Network’s solutions. With BSNLSIS for VVOIP Services (VVOBB, Videophony on Broadband). • Taking care of various project escalation & timely call resolution within the SLA. • Excellent communication ,documentation & customer relationship skills • Good hands on experience of Installation and configuration of multiple devices. • Business Software Configuration, maintenance & hardware support. • Handling network troubleshooting & configuration of network client workstation.

SENSIBLE COMPUTERS SOFTWARE SOLUTIONS as Desktop Support Engineer

Duration : 18/Feb/2010 to 15/Nov/2011 (21 Month) Responsibilities :

• Handled all types of the hardware related Quires, also have managed the Network and troubleshooting the network.

• Excellent communication ,documentation & customer relationship skills • Good experience of Installation and troubleshooting of multiple Operating Systems. • Troubleshooting the Internet connectivity issue. • Installation & Update of Anti-Virus.

PROFESSIONAL DEVELOPMENT

• Cisco Certified Network Professional (CCNP) in Feb2014. Implementing Cisco IP Routing (642-902-CERTIFIED)

• Cisco Certified Network Associate (CCNA) in Feb2011. Certificate Verification No. - 406014168476ENUM (CERTIFIED)

From Pearson Professional Centers-Mumbai

• HCL Certified Engineer (HCE) Certificate License No.- 800241466 From HCL Career Development Center, Raipur (C.G.) in Feb 2010. (74%)

• Computer Hardware & Computer Networking Training from Indu Technical Institute, Bhilai (C.G.) in March 2002. (CERTIFICATE)

• Industrial Training Institute (ITI) in Fitter from N.C.V.T. Board Jabalpur (M.P.) in July 2000. (71.28%-CERTIFICATE)

EDUCATIONAL QUALIFICATIONS

• B.Sc. IT. From C. S. J. M. University Kanpur in 2006. (60.5%) • Higher Secondary (Subject-Higher Mathematics) from M.P. Board of Secondary

Education, Bhopal in 1999. • High school from M.P. Board of Secondary Education, Bhopal in 1997.

PERSONAL DETAILS

Father's Name : SHRI VISHWANATH SAHU My Date of Birth : 24-02-1981 Gender & Marital Status : Male & Single Language Known : Hindi, English, Chhattisgarhi Address for Communication : C/O RUPESH KUMAR SAHU, S.R.SAHU,

Ward-16 Kabir Nagar Karhidehi Damdha Road, Durg, Chhattisgarh,India Pin No.-491001

STRENGTH

• Friendly Nature, Self Confidence, Good Team Membership, Honest

Extra Curricular Activities: “REIKI POWER”

AREA OF INTERESTS.

• Reading IT related magazines and read online Hardware and Networking forums • Finding and Gathering various online IT Forums for PC & Networking Problems

DECLARATION I declare that the information furnished in the resume is true and reliable to the best of my knowledge Date (Rupesh Kumar Sahu)