100 Ways to Motivate

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    100 Ways to Motivate OthersHow Great Leaders

    Can Produce Insane Results

    Without Driving People Crazy

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    The second tenLead from the front

    Preach the role of thought

    Tell the truth quickly

    Dont confuse stressing out with caringManage your own superiors

    Put your hose away

    Get the picture

    Manage agreements not people

    Focus on the result, not the excuse

    Coach the outcome

    Episode 02

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    11. Lead From the Front

    You cant change people.

    You must be the change

    you wish to see in people.

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    There is nothing more

    motivational than leading from

    the front.

    It motivates others when you

    are out there and you do it

    yourself. Its inspiring to themwhen you do what you want

    them to do.

    It changes people more deeply

    and more completely thananything else you can do.

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    be what you want to see. If you want your people to be more

    positive, be more positive.

    If you want them to take more pride

    in their work, take more pride in

    yours. Show them how its done.

    If you want them to look good and

    dress professionally, look better

    yourself.

    Want them to be on time? Always be

    early (and tell them why...tell them

    what punctuality means to you, not

    to them).

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    There are three principles

    of leadership: (1) Example,

    (2) Example, and (3)Example.

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    12. Preach the Role of Thought

    Great men are they who

    see that thought is

    stronger than anymaterial force, that

    thoughts rule the world.

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    Make certain all the people you want to

    motivate understand the role ofthoughtin

    life. There is nothing more important. Im depressed.

    You just think youre depressed.

    Same thing...it feels like the same thing.

    It feels like the same thing, because it isthe same thing.

    What if I thought I was really happy?

    I think that would make you feel really

    happy.

    I know it would.

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    Why is it that the rain depresses

    one person and makes anotherperson happy?

    If things make you feel

    something, why does this thing

    called rain make one person feelone thing and the other person

    feel the other thing? Why, if

    things make you feel something,

    doesnt the rain make bothpeople feel the same thing?

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    Because the rain doesnt

    actually make you feel any-

    thing. (No person, place, or

    thing can make you feel

    anything.)

    It is the thought about the rainthat causes your feeling. And

    throughout all your leadership

    adventures, you can teach your

    people this most importantconcept: the causal power of

    thought.

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    Nothing in the world has any

    meaning until they give itmeaning. Nothing in the

    workplace does either. Your people

    often look to you for meaning.

    We can make things mean

    anything we want them to, within

    reason. Why not use that power?

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    Your employees can only get

    angry with someone if theythinkabout that person as a

    threat to their happiness. If they

    dont think about that, how can

    they be angry?

    Your people are free to think

    about anything they want. They

    have absolute freedom ofthought.

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    People feel motivated only when

    they think motivated thoughts.

    Thought rules. Circumstance does

    not rule. The closer your relationshipto that truth, the better the leader

    you are.

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    13. Tell the Truth Quickly

    Question: How many

    legs does a dog have if

    you call the tail a leg?Answer: Four. Calling a

    tail a leg doesnt make it

    a leg.

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    Great leaders always share a common

    habit: they tell the truth faster thanother managers do.

    This is the main lie you hear in the

    world of business and especially in

    sales: Theres nothing I can do. Thisis the I am helpless and powerless

    lie.

    The truth is, there is always a lot you

    can do. You just have to choose the

    most creative and efficient way to do

    it.

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    One way a salesperson starts her

    day with action is to ask herself, If I

    were coaching me, what would Iadvise myself to do right now?

    What creative action would bring

    the highest return to me?

    Another quick cure for the feeling

    that theres nothing I can do is to

    ask ourselves, If I were my

    customer or my prospect, what

    would I want me to do?

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    And what you can always

    do is GIVE.

    Great salespeople, and any people

    who lead their teams are great

    givers.

    constantly giving their internal andexternal clients beneficial things

    helpful information, offers of

    service, respect for their

    time,giving, giving, giving allday long.

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    They always ask the best questions

    and always listen better than

    anyone else listens. As thatcommitment grows and expands,

    and those gifts of attention are

    lavished on each client in creative

    and ongoing communications, thatsalesperson becomes an expert in

    client psychology and buying

    behavior

    A new week begins, and this

    thought occurs: Theres so much

    good I can do, I just cant wait.

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    14. Dont Confuse Stressing Out

    With Caring

    Stress, in addition to

    being itself and the

    result of itself,is also the cause of

    itself.

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    Most managers try double

    negatives as a way to motivate

    others. It doesnt work. Stressing outover our teams goals

    is not the same as caring about

    them. Stressing out is not a useful

    form of motivation.

    No performer, when tense, or

    stressed, performs well. No leader

    does. No salesperson. No athlete.No fund-raiser. No field-goal kicker.

    No free-throw shooter. No parent.

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    A stressed-out, tense performer

    only has access to a small percent

    of his brain.

    Most people stress themselves out

    as a form (or a show) of reallycaring about hitting some goal.

    But its not caring, its stressing out

    Stressing out makes one perform

    worse. True caring makes oneperform better.

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    Caring

    Caring is relaxing, focusing, and

    calling on allof your resources, all

    of that relaxed magic, all of that

    lazy dynamite you bring to bearwhen you pay full attention with

    peace of mind. No one performs

    better than when he or she is

    relaxed and focused.

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    Stressing out

    Stress is basically a disconnection

    from the Earth,

    Its a forgetting of the breath.

    Stress is an ignorant state. It be-lieves that everything is an

    emergency.

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    Leadership success comes from

    knowing to focus and remainfocused.

    So dont spend your attention any

    old place. Spend it where you want

    the greatest results: in clients,customers, money, whatever.

    In a relaxed and happy way, you can

    be undivided and peaceful and

    powerful. You can succeed.

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    15. Manage Your Own

    Superiors

    There is no such thing as

    constructive criticism.

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    How can you keep ownership

    when you get mixed messagesfrom senior management?

    Mixed messages happen because

    people are only human and itshard to coordinate a lot of

    energetic, creative people to

    present themselves as one narrow

    message.

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    Its a challenge that must be dealtwith. But it is not necessary to use it as

    a source of defeat or depression.

    Its a challenge. We have often seen

    the message from the top

    become more coherent and unified

    when the request for

    unity from below becomes morebenevolent and creative.

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    16. Put Your Hose Away

    Wise leaders and high

    achievers come to

    understand that theycant hope to eliminate

    problems...and wouldnt

    want to.

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    Why are so many managers

    ineffective leaders?

    Because they are firefighters.

    When you become a firefighter,

    you dont lead anymore. You dontdecide where your team is going.

    The fire decides for you.

    (The fire is whatever current

    problem has flared up and cap-

    tured your time and imagination.)

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    You become unconscious of

    opportunity. You become blind to

    possibilities, because you are

    engulfed in, and defined by, thefire.

    Soon, all you know is fires, and all

    you know how to do is fight them.

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    A great motivator doesnt fight

    fires 24/7. A true motivator leads

    people from the present into the

    future. The only time a firebecomes relevant is when its in

    the way of that future goal.

    A firefighter, on the other hand,

    will stop everything and fight everyfire.

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    17. Get the Picture

    People cannot be

    managed.... Inventories

    can be managed,but people must be led.

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    Heres a question often asked: Isntleadership something people are

    born with? Arent some people

    referred to as born leaders?

    Yes, but its a myth. Leadership is a

    skill, It can be taught and it can be

    learned at any age if the

    commitment to learn is present.

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    Why Companies cantturn their

    managers into leaders?

    They dont know what a leader is.So how can they train for it?

    They dont read books on

    leadership, they dont have

    leadership training seminars, and

    they dont hold meetings in which

    leadership is discussed and

    brainstormed.

    Therefore, they cant define it. So

    they say people are born leaders.

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    The remedy for this is to always

    revise your picture of what a good

    leader is.

    People are not motivated bypeople who cant even picture

    good leadership.

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    A picture of a leader

    THINK LIKE A HERO (Who can I help

    today?),

    WORK LIKE AN ARTIST (What else

    can we try?), REFUSE TO BE ORDINARY (Pursue

    excellence, then kill it.), and

    CELEBRATE (But take no credit.).

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    18. Manage Agreements,

    Not People

    Those that are most slow

    in making a promise are

    the most faithful

    in the performance of it.

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    How do you manage

    unmanageable people?

    all people are pretty unmanageable

    How great leaders get great resultsfrom their people without

    managing them?

    They manage agreements.

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    Managers make a mistake when they

    try to manage their people(emotions

    and personalities). This leads to poor time management

    and a lot of ineffective amateur

    psychotherapy

    It also encourages employees to take

    a more immature position in their

    communication with management,

    almost an attempt to be re-parentedby a supervisor rather than having an

    adult to-adult relationship.

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    A leaders first responsibility is to

    make sure the relationship is a

    mature one. A skillful leader always seeks to

    understand the feelings of others.

    But does not try to manage those

    feelings.

    A leader, instead, manages

    agreements. A leader creates

    agreements with team members

    and enters into those agreements

    on an adult-to-adult basis.

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    Once agreements are made on an

    adult-to-adult basis, people dont

    have to be managed anymore.What gets managed is the

    agreement.

    It is more mature and respectful to

    do it that way, and both sides enjoymore open and trusting

    communication.

    There is also more accountability

    running both ways. It is now easier

    to discuss uncomfortable subjects.

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    The biggest beneficial impact of

    managing agreements is oncommunication. It frees

    communication up to be more

    honest, open, and complete.

    A commitment to managing

    agreements is basically a

    commitment to being two

    professional adults working to-gether

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    Take care!

    Youre bad and youve done wrong,

    and Im upset with you, and Im

    disappointed in you, and I know

    that youve got your reasons and

    youve got your alibis and yourstories, but still, Im disappointed in

    you

    That kind of approach is not

    management, its not leadership, itis parent-child approach to

    managing human beings.

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    Because a leader is always serving,too. Not just laying down the law,

    but serving. And always asking,

    How can I assist you? How can I

    serve you and help you with this? Because the true leader wants an

    absolute promise and absolute

    performance.

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    19. Focus on the Result,

    Not the Excuse

    A leader has to be able to

    change an organization that

    is dreamless,soulless and

    visionless...someones got to

    make a wake-up call.

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    It isnt just doing itit is

    the just wanting it

    Thats what we humans are all about.We know how to get what we want.

    We are biological systems designed to

    do that.

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    Non-producers are simply not

    focusing all their attention on

    succeeding at selling They are in sales because of other

    reasons...they believe they need

    the money, maybe, and therefore

    think they should be there.

    They are trying to live up to other

    peoples expectations

    But theres no power in that. Nofocus. No leverage.

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    Salespeople who do what they think they

    should do all day convert their managers

    into parents.

    Then they age-regress into childhood and

    whine and complain.

    Even when you try to micromanage their

    activities, even when you are eloquent in

    showing them that Activity A leads to

    Result B (always) and Result B leads to

    Result C (always), they still do it

    halfheartedly and search in vain for a new

    how to from other mentors and peers.

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    What managers need to manage is the

    want to, not the how to.

    Once you get the non-producers sales goal(plan, quota, numbers) in front of you for

    mutual discussion,

    Ask the person, Why do you want this?

    What will it do for you? What else will it do

    for you? Whats one thing more it will do for

    you? If I were to tell you that there were

    activities that would absolutely get you to

    this number, would you do these activities?

    If not, why not?

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    Please keep in mind that you have

    people who dont really want what

    they are telling you they want, and

    even they dont realize that. You know

    that if they truly wanted to be

    producers, nothing in the world could

    stop them.

    Intention Deficit Disorder is what we

    have named the dysfunction that is

    always at the core of non-production

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    The real long-term trick to

    good management is to

    hire people who WANT

    success.

    Not want the job, but

    Wanting to succeed at the job

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    20. Coach the Outcome

    Unless commitment is

    made, there are only

    promisesand hopes...but no plans

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    Some research we have seen shows

    that managers spend more than 70percent of their time trying to get non-

    producers to produce. And most

    producers, when they quit for another

    job, quit because they didnt getenough attention. They didnt feel as if

    the company appreciated them

    enough nor could they grow fast

    enough in their position

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    Most non-producers want to keep

    their jobs (because of their spousaldisapproval if they lose it, because of

    their fear of personal shame if they

    lose it, and so on), so all their activity

    is directed at keeping the job fromone month to the next. If they can do

    the minimum in sales and still keep

    their job, they are getting what they

    want. People get what they want.

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    Somehow, non-producers have

    convinced themselves that there is no

    direct cause and effect betweenincreasing certain activities and

    hitting their numbers.

    The managers challenge is to redirect

    all daily effort toward hitting a precisenumber. If your people believed that

    they had to hit that number, they

    would hit that number, and technique

    would never be an issue. Skills wouldnever be an issue. They would find

    them.

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    Your non-producers will always

    want to sell you on what they have

    done, all the actions they havetaken. What they dont want is to

    take responsibility for outcomes.

    Good sales management is outcome

    management, not activitiesmanagement.

    They need to hold people

    accountable for the results they are

    getting, and nothow hard they aretrying.

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    The truly great managers spend

    most of their time helping good

    producers go from 100 % to 150%.

    They have fun. They are creative. They feed off of their producers

    skills and enthusiasm.

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    Managers need to simplify,

    simplify, simplify. They do notneed to do what they normally do:

    complicate, multitask, and

    complicate.

    Keep it as simple as you can foryour non-producers, focusing on

    outcomes and results only. Spend

    more and more time with

    producers who are looking for thatextra edge you can give them.

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