101 Ways of Cust Satis Lscm

7/31/2019 101 Ways of Cust Satis Lscm

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101 WAYS TOBOOST

CUSTOMERSATISFACTION


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Cultivate your CustomerService

Way 3

Answer the telephone promptly

Way 4

Handle queues /seating conveniently


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Way 5

Dont keep people waiting-explain delays

Way 6

Allow customers to do it their way


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Way 7

Know your product

Way 8

Never be out of stock


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Way 9

Get the order right

Way 10

Stay alert after you have clinched the deal


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Way 11

Make it easy to pay

Way 12

Dont overcharge for silly little extras


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Way 13

Deliver on time

Way 14

Offer a guarantee that means something


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Way 15

Be fast with refunds

Way 16

Give a reward for dealing with you


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Quicken your Quality

Way 19

Always exceed expectations

Way 20

Constantly seek improvement


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Way 21

Dont tell yourself theres nothing you cando about it

Way 22

Never accept Its good enough ,considering..


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Way 23

Remember fundamentals , avoid easyfixes

Way 24

Dont use frills to disguise yourdeficiencies


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Way 25

Make sure there are no excuses.

Way 26

Respect your own products.


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Way 27

Worry if your employees wont buy yourproduct


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Captivate your CustomerRelations

Way 28

Respond to advertising enquiries , quickly

Way 29

Listen to your customers.


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Way 30

Be helpful

Way 31

Make it easy to complain


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Way 34

Respect existing customers.

Way 35

Make customers your best ambassadors


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Way 36

Dont assume niceness is enough

Way 37

Encourage customer loyalty


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Way 38

Allow customers to feel cared for

Way 39

Dont take your relationships for granted.


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Way 40

Be relevant to your customer

Way 41

When you lose a customer ,find out why


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Bring about your businessprocesses

Way 42

Be strategic

Way 43

Step outside the box


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Way 44

Make your objectives easy to achieve

Way 45

Make your objectives hard to achieve


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Way 46

Align your objectives to your functions

Way 47

Keep up with the times: Innovate!


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Way 48

Study and learn from best practice

Way 49

Youre the only game in town ? Dontrelax!


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Way 50

Monitor your competition

Way 51

Integrate your marketing activities


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Way 52

Concentrate on the big pictureandworry about detail

Way 53

Concentrate on detail and worry aboutthe big picture.


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Way 54

Observe the writing on the wall

Way 55

Be part of the solution not the problem


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Way 56

Deal with problems

Way 57

Understand that people, not processes ,deliver the service.


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Way 58

Dont assume that , because its on thecomputer , it must be right.

Way 59

Make the complex simple-make thesimple simple


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Way 60

Know when to manage tight and when tomanage loose

Way 61

Have a tight , concise rule book


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Way 62

Empower your people to not to have tocheck with the supervisor first

Way 63

Realise some of your cronies can harmyou.


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Way 64

Admit mistakes

Way 65

Dont pass the buck


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Way 66

Crisis? What crisis? Be prepared.

Way 67

Remember Murphys Law


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Way 68

Focus on your own needs and those ofyour colleagues

Way 69

Dont just try to do it, do it


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Way 70

Check, dont assume you did it right

Way 71

Treat your suppliers as business partners.


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Way 72

Pat your suppliers promptly


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Crystallise yourcommunications

Way 73

Be accessible

Way 74

Make , listen to and act on suggestions


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Way 75

Make the smallest fragment of servicecount

Way 76

Listen


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Way 77

Ask why

Way 76

Dont promise the moon


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Way 79

Keep the promises

Way 80

Never lie


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Way 81

Congratulate yourself only when you havereally earned it

Way 82

Dont run misleading advertising.

ll


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Way 83

Regard your advertising as more than justa print job

Way 84

Always think about PR

C ll


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Way 85

Be clear about directions

Way 86

Explain usage instructions concisely

E h l


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Enhance your employeerelations

Way 87

Treat your employees like adults

Way 88

Respect minorities

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Way 89

Give your staff the powers of discretion

Way 90

Help your staff to be flexible

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Way 91

Train your people properly

Way 92

Celebrate and reward excellence

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Way 93

Get your incentives right-reward the rightthings


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Improve your Image

Way 94

Project an appropriate image

Way 95

Act courteously, especially when incorporate livery


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Improve your Image

Way 96

Behave like grown -ups

Way 97

Be environmentally responsible


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Improve your Image

Way 98

Be socially responsible.

Way 99

Dont offend special interest groups.


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Improve your Image

Way 100

Keep the law

Way 101

Never be fat, dumb and happy-never becomplacent

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101 Ways of Cust Satis Lscm