1.1 Towards New Relationships between Citizens, Companies and Governments

7/31/2019 1.1 Towards New Relationships between Citizens, Companies and Governments

1/9

h nw bud Pul cl


2/9


3/9

2

Twrs New Reltnspsbeween Ctens, Cpnesn GernensEduaRdo BohRquEz Direcor, p Mx

dENiz dEvRim PrograM coorDinaor, p Mx

a b s r a c

dy l, pll d m p dply hpd y h h up

: z, vm d m. cu-d ly qu h vw h

hv, u l d h l h h lh m hmlv. i

ly h u d vlu h vlvd wh d h du; h quly

h lhp xpl why m u u up dul. h

llz l mk uld vlpp l m l, pll d m

, mk hll d h d d vlu. i ll m,z mululy um, vm pv v mp.

gvm hv h dul hll dd h pul whl m dv

h w m p llly pm vm. a w , -

l d h xpd l m vd. shuld w xp vm

dd h l mp wd y hhld mply ll

h x? Wuld h z' h ll um p h dvdul

d p y h vm h v? ad wh h z l h-

hld? Wll h h qully d y h m h um h h ppy

h? h pl lu h udum u h p d u h l-

hp h um p ud m dl l l. h why cz

d Mk m -dph ly h m l w h h up

l . h pul h iv, a nw rl cz Pul Pum,

m pph h vlv lhp m y lyz d ud h l

z pp pul pum p, pl wh vm d mp

uully w l, d wh z w hv m d .


4/9

24

Trnsprenc mexcns Seres n

Th l vm, mp

d z l-u. h l-

lz d dmz

h l mk h uld

upmp l l

d h md ly hll d-

h u h vlvd . c-

z , mululy, um, p

h vm d pu; -p

z mp u

mplym, d h phlhp

dl wlh , wh

m mp p m wlh

h l m hv -

h hy p . h b-

h w mpy One, xmpl, lm

h vy m yu uy tl w, p

h p dd pj dvlp-

u, whh m h h um

d up lm dly dvlpm

wh h tl w h h uy.

n ly z d mp hv mul-

pl l, h u pul dm

ud h wld h l m m m-

plx. h pul hll

h h md mm

dy: o h hd, vm

ld dd vm, wh

h m wh d mplym.

o h h hd, ul, vm

kw h h qu v-

m huh l xmp pl

d h pul

h hy uppd p. Fuh-

m, h pul h pvd pul

v h pd y h p-

v . i my mupl ud h

wld dl p h pul v

uud.

h xmpl hw h pm d

dd h pul h m

ly mplx u. h upmp-

l l hll h p

h wh m p h pul .

h z h m m um

d hhld, h mpy

v h pul d h v-

m h ul d h

m m h h duy pm v-

m. h dmz h l

mk, wh z mll p-

u h m m mply, mk

ly d ul z pk

h m pul llv . al-

huh h d l l ll uul,

h dp h my pul d

dvdul d up h m l hl-

l. h vlv m -

z, vm d mp --h w

mly udd mlh-- mk -

y d h lm h dl

wy pul l.

Prtng inegry

n e mrkeplcedy m p mly hpd

y h h m up -

: h z, h vm d h m-

py. h h hv l m

h z wh vm,

vm wh mp d mp

wh z. h l u

h hlly h lld h marke. a

mk wh dmd d

upply p d wh uy d ll

dly huh md

d d, v, u-

m. i h m vy h

pl k pl. h

yp m h h dd

mld. o h mk, v-

m uy v d m h

pv u z x, z

m pul v d y v-

m, d z l uy pdu

v pdud d y pv m-

p, lud v h w d-


5/9

2

Twrs New Reltnsps beween Ctens, Cpnes n Gernens

lly ud y h pul , uh

du hlh.

Ctens, Gernens nCpnes: Fr Rle-elanlyss n anlyss Bsen inerctns

a dd wk xp h

l up, h nl chp

py il Mx, -

p Mx, k h d luh

ll v h u h -

d lhp m h h

p h mkpl. a

mu vd, m m h dm-

ld d d v, hwd h

k y m m h quly h

u muh m h quly h

d lhp h h -

u uld. i h u d quly h

lhp, d x, h h h

vlu h vlvd wh x-

pl my why up pvl.

h dl l-mdl ly

llud y ld l. Whl y

h v, p ll hlp d

m . h hpply

hlp h p d v jump h

k. h p h p huh

h u h v. o hy h h

pp h, h p u pd

h . Why d yu d h?

k h dy . bu my

u pd h p. i h l, h

u p d xpl

h hv. a up du h l

xpld p h u

p.

Ud w m ly, up

uld mply xpld p h

u mp, vm z.

h p hk h up

h p u ly

hv d h v. i u w

p wh ll hlp wh -

u. i h ul h d, u

l k pl up -

h yu u h.

h lhp d p

lly dd y h u. i , h

h h v d dph l

xmly v xpl why h

p d h whl -

h v.

a m pp up -

d dpd ly uul

d p h zl ulu

pul uuy. cup

h jv. h

hv m d vm dd

my wy y h h -

mk m mp, y

d dpd m. n hm

lwy p.

h w h pv -

, vm d z u

ppl wll- d mpv h

l pul v. Hwv,

dpd h quly h lhp,

l qul h y d

ul p quly v z.

Whv h l mp h

mh lk lk, h h m l:

Ppl lv fud y h

yd h pm d quly v-

m, whh m h z vh

vm h m u. h

s h hd mm p-

u ulll h d pvd quly

pul v. h dmd qu l

v h wy pul d pv -

l h h. Fm h nl

Hlh sv h Ud Kdm h

u p ud pl m-

The behavior o a rm

is dened in many ways by he

characeriscs o a concree

marke in erms o compeon,

scarciy, and independen

monioring


6/9

26


k, w mul-khld php

dd d pd vy dy; hu, h

d t udd h w

lhp.

Re-sgnyng Ctens

i dy ll m, z dp

my l: um l d

Mx hhld P

uy pul d d id, hy -

m -pl pul p

bzl k Ld h pvd

v h My F id.

h w llul ph pl

hhld h wk pvd, whh

p d h

v: a um, h m hv

lw p d hh quly lvl h

v, wh lmm mpy

hhld hh p ly

h . h xmpl hw h

h w h z d h

m -dml. o h hd,

h dvdul um dmd d

d v h qu t ul

h pv y h vm. a h

m m v h m z

dmd hh u d p m m-

p, whh my t

ul d pul l.

rd h u z d vl

y l d m h -

fu h lv, dy x qu

w l. Du h d hl h p

uy, w ll vl y xd

dpd m vm

p h pul . Wh h xp

vml v d um-

h mvm, h h ud p-

v mp. a ll w pul p-

ly , lud h l

y ym d h dvlpm

mwk p l ply

mp. Hwv, h ul -

v h p dd, lud h h

pul-pv php d mplx

v pul l, k w

m udd d v-

m d m. h dl yt d

h p lt d wy wld

wh pul ply h. a -

x, wh h pv h d -

dl pw fu l l,

qu w mwk uly.

Te Pblc Secr: Stll mnply?

sxy y , w uml z

h v uld pvdd y

pv mpy. dy, ll wdly -

lvd h pul v lwy d

u y h . Hwv, w m ll-

(uh Pul-Pv-Php) hv l-

lwd w dm mdl, whh hv

uld um v

h lly pvdd y vm,

u pd y h pv . Fm h

gld l Wh, D.c. au

d bl L am, uu

hm hv m ly ud

u h pv l v, d-

mv pdu d pul wk. ev

um z ll lm t

quly h v m vm,

h xl pv pvd h hp

h wy pul v pvdd.

i uh x, vm qud

lud h v z d mp

h v. h w m v

hm d . ilud z h d-

-mk p h h pul

lmy d l z

u d upp. ap m h qu

lmy, h wldwd u d

mdz pul dm. h pv

Even i consumers or cizens

sll claim or beter qualiy o

he services rom governmens,

i is ofen he exernal privae

providers ha shape he way

public services are provided


7/9

2


d l ply udml l

h dv. h mdz pu-

l dm uul h

ly v h ludd h h p-

m h d. a dd

mwk wh mp d z,

l vm t udd h

mplx u, dy

plm, d dvlp w v l.

Te Pre Secr: actng n eNe e Pblc ineres?

dy, h pv uuly x-

pu vm d pu-

u mml . Hy hw

h h pv h lwy d h

hv h s, ud ulz-

v h mly hd ul.

am h xmpl u h llz

du, d uuy. i h

llz v d u-

qu ul wh m l-

ll vy uld mk. h

h pvuly lll v dd up

ll mwk hw h l h

wll h v pm h

h pv hv d pul pl-

, lw d pul d mk -

u. Wh h l w h pul

d pv p puly wh

h um ud fu

lll (uh y), h lhp -

m lld pu. h

h p pm h pul d

d d up dd u

ll d lll h

h pul .

Wh m h lhp w

dvdul d h pv , mp

y pud dvdul um -

qu h pdu. i dvd dul

m, mk d ud

h l x pdu d

du w pdu ply mj l

dm p ply. o pmly

d wh l huh dv-

d h pml hqu, -

p mk dpm w u

d pl, pdu dvlpm, um-

upp, du, d p m-

mu. hy my mk pyhll

d dmph ud pl mk,

xpm wh vu mk ,

d du ml vw wh

ud.

s h , l z-

d vl y hv lm

m hum h ll mk. h l

h h ud y mp wldwd

upp ul dvlpm h h

-lld p l ply (csr).

Hwv, m h dd, h -

p csr h ly zd

mly pul l l. My hv

ud h pv mp uld hdly

v k h l p h pul -

vluy wh h x

h x mk mhm. al, h

zd h h v luhd y

mp, uh d du -

p vm, w ull p d

d h l z. sm

l mp zd h lm

h dl p l p

ply d h y yd

l-ul, pp

mul-khld v. Fm h p-

pv h wh z d

vm hv vu . h

ll pvd t lhp

h mmu wh h mpy v,

hy du h k h v, d

h dl wh h ul

m v um d v.

The iniave cz d

Mk invies is global

knowledge nework o sudy herelaons beween acors, aiming

o ideny he new roles,

insrumens and agendas


8/9

28


hw d We apprc e NewPrg?

cz d Mk m dy w l

d pl php wll h

h w m lhp hv

h dvlpm , h pv

d pul dm. h lhp

w h k mulud

d m, d h ply d-

l d h x. h,

h lyl mdl d dym d

l wd h ll. a

ly h p h l w

z d vm (z m),

w vm d pv

(Pul-Pv-Php) h

w mlh, d llw pu h

mplxy d dym h mk wh

hy .

Ts isse: a New Rle rCtens n Pblc Prcreen

alyz d x wh v-

m, mp d z m, llw

k dw h pdm

p. Pul pum h pm-

m pl vm d

mp, d m m l -

z. h wy whh z pu-

l pum ky udd uu

dvlpm. a my u z

hv kp y pum p,

h xp udml x

d udd h m d

h p. h l h u h pu-

l p v d xp m

L am, a, a d eup, wll

h pul, pv, vl y d dm-

.

oerew e Cpers

i h u Trnsprency s Bss

r Enggng Ctens n Pblc Prcreen:

Trens n oECd meber Cnres Ntnl

Gernens, Jm shppd d M

emm c, m h o e-

m c-p d Dvlpm (oecD)

v vvw u py h

pul pum p oecD mm-

u.

i h Cl Scey Prcreen mn-

rng: Cllenges n opprntes l,

d pvdd wh ll vvw

cso pum m, dw h

v cso h u lud

a, id, Mx, h Ud s d

m. i h l, F D sm d

shu shh m py il

Usa pvd p dl wh lmd

p m, d h -

l cso pum m.

h d p h k u

d ud h wld. i Fr Psse

acte Skelers: Cten accnbly

mecnss n Prcreen Prcess n Ke-

ny, h uh d l qu pd

pul pum, d vl y -

vlvm lly mk d? h uh

k md pph, p h

d l ly vu z v

pul pum m Ky. a

um d pj dud,

whh udk y dvdul whl-

lw, m-zd up z,

lhd cso v d y h v-

m l, ulmly p h d

wh udd wh d d

d wk, php ly Ky u

yd.

h pul pum vm

cm pd aplyng Ctens

vces: Te Rle Cl Scey n Prtng

accnbly n Trnsprency n Cer-

ns Pblc Cnrc Rege, mp h

ll u wh h wd a x

d mm hll uh llm,

pm d ym, whl l pvd

m p vvw h hll

d cm pul. h l d-

l h vu dv, h pd-

d h iMF d Wld bk, mdz

cm ll mwk d m

ym pul pum d hhlh

vu lphl h ll x. idd, wh

mm plm d vm


9/9

2


l w pul d, h

wk d. Dp mlly

d pul p, h l hh-

lh m h tmp cso v-

hl vlvd m h p.

h l Te rsk crrptn n pb-

lc prcreen n Brl pvd l

lk h vu vm mhd

du pul puh, d h -

d k up h h mh-

d. h d k huh h p

dy h k, ld d d

mp, d pply hm h ly

pul h 26 bzl

d Fdl D, ul l d

mpl dx d whh p

wh d l k up.

i open Pblc Prcreen Prl: Re-

ectns r Slk, d pvdd

wh uqu l-um-mul pdu-

l pl pul pum. h

l xpl h d uh ym

ll d d l l d

h slvk x pul, wll

h mmd d xpd ul uh

l. rd h pvdd wh p

y p ud lh h w pl,

mk wh my pvuly hv ppd

du, hll k m lk mpl,

ml p h ll z

d.

h l W we e lse? T-

rese ctens nsng cnfence n

pblc prcreen pvd vvw

pum hll uquly d y

hy f d h ul lu

d ulul dvd . h l l dm-

h vlul d d

ul wh vl y pul pj d

, ply pld d uld pj

llly wh wy.

h l Cpettn, Trnsprency

n Cnser Welre n e desgn Pb-

lc Prcreen Prceres hhlh h

d mphv pl y u-

pv up d llu

pum, pvd h d p

mmd dw h ph h

dd p. h l uh h

d h p wh llu

xmpl l l llu Mx

pul u, hw ju hw

d mplx h vd ju

d u hw huh ul m-

u pv uh hm d .

i dsrtns n Gps n mexcs Pb-

lc Prcreen Syse, h d d

uqu pm ly h l

pul pum mwk Mx, u

h lvl pul, d

ly d mp h ll m-

wk Mx 32 . idd, h

pully l d mplx u

uy p ud dl ym,

mp p Mx d

udd ju pum

ul u php my 32 dpd-

h l h p.

h l access nrtn s new

l epwer ctens n e ecsn k-

ng prcess llce pblc resrces: Te

cse mexc udl h h

m lw Mx h h pl

mhm z fu pul

xpdu d h uld pvd z

wh l pp h ll

pul u.

W d We Expec r Reers?

h pul h pdu p-

Mx ll v cz

d Mk. Yu dk wll ud-

ml mp u uu ly.

h, w wuld pp yu pu d

d, whh : @m..mx

The arcles ha eaure in his

publicaon represen voices and

experiences rom Lan America,

Arica, Asia and Europe, as wellas he public, privae, civil

sociey and academic secors

Documents

1.1 Towards New Relationships between Citizens, Companies and Governments