Date of Assessment ………………………

Learner’s Name ……………………….

 

Housekeeping Short Course Practical 2 – Basic Skills

Practical Assessment Number: 2/2

Corresponding Lessons: 3.1 Basic Guest Interaction

3.2 Basic Laundry Handling

3.3 Introduction to Cleaning Products and Chemicals

3.4 Preparing the Room

3.5 Conclusion

Outcomes: The learner can communicate with Guests in a friendly and

professional manner, and can answer basic questions

about the establishment.

The learner knows the relevant procedures and protocols

for collecting Guest laundry, and sorting items according to the

care labels.

The learner is familiar and competent with the various cleaning

products and chemicals used in your establishment.

Equipment:

• Laundry bag, laundry, laundry slip and pen (see Instructions for

details)

• Cleaning materials provided by your establishment

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Instructions:

Part 1: Role-play with the learner in a scenario where you are a Guest, either entering a room being serviced or encountering the learner in a public space. Greet the learner, and ask a few simple questions about the establishment’s facilities or services (e.g. how to find the spa, where to eat, how the laundry service works, etc.). Part 2: Present the learner with a bag of laundry you have prepared for this task, with an incorrect laundry slip, and ask them to follow the correct procedures and protocols for handling Guests’ laundry. Your bag should include items that require different washing methods (e.g. dry cleaning, do not iron, hand wash, machine wash, etc.). Part 3: Observe the learner on the job to assess their competency with, and knowledge of, the various cleaning products and procedures for your establishment. You may ask the learner to identify the different products and chemicals used in order to ascertain their knowledge of these cleaning materials.

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Basic Skills ✓ Comments

Part 1: Basic Guest Interaction

Did the learner greet the Guest in a polite and friendly manner?

Was the learner’s demeanour professional, and did they treat the Guest as a client during the interaction?

Did the learner have open body language during the interaction (e.g. smile, eye contact, arms not crossed, etc.)?

Was the learner able to answer basic questions about the establishment’s facilities or services?

Did the learner make use of the correct title, or refer to the Guest as ‘sir’ or ‘ma’am’ where appropriate?

Did the learner say goodbye or farewell, as appropriate to the situation, at the end of the interaction?

Part 2: Basic Laundry

Did the learner check for a filled out laundry slip?

Did the learner count the items in the bag and make sure that the slip matches the items?

Did the learner correct the slip, and fill in any missing details or special notes where necessary?

Did the learner sort the laundry items correctly, according to the care labels and washing instructions?

Did the learner prepare an accurate handover for the laundry staff where necessary?

Part 3: Cleaning Chemicals and Products

Can the learner correctly identify the different cleaning chemicals and products?

Did the learner use the correct cleaning product on the appropriate surface or item?

Did the learner know which chemicals should be diluted, or how they should be applied to the relevant surface or item?

Did the learner make use of the correct cloths, sponges or brushes for the relevant surface or item?

Total (Out of 15)

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You can now upload the learner’s marks on the manager profile under ‘Practical Marks’.

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Comments

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