Council Priorities

Community Image / Citizen Safety / Economic Health & Development / Infrastructure & Growth

Performance Measure Report

2013 Year End Highlights

The Greeley City Council places a high priority on both accountability and transparency in city government.

As a way of accomplishing those, staff in all departments report on hundreds of performance measures that track progress

and trends within City services.

This report highlights several of those service areas. To learn more about all of the items tracked,

contact the City Clerk’s office at 970-350-9742.

412

participants in Greeley’s

G.Town Tours

Annual Goal: 120

2013 Year-End Report

Community Image

Council Priority: Reinforce Greeley’s vision as an attractive and vibrant community in which to live, learn, work, and play. Community image covers areas such as:

Community promotion and marketing, healthy neighborhoods, appealing community entryways and corridors, youth success and quality of life programs.

702 Registered adult sports teams

Annual Goal: 650

6.1 average rating

Overall resident sentiment: Residents feel “mostly positive” about Greeley

(on a scale of 1-10)

This report represents just a portion of the hundreds of items that City staff tracks. Contact the City Clerk’s office at 970-350-9742 for more information.

130,691

Goal: 135,000

Includes: UCCC season shows, Monfort Concert Hall and Hensel Phelps theater rentals, and events held in individual UCCC spaces.

11,790 Registered in the City’s Youth Sports Programs

Annual Goal: 12,500

For Youth & Adults:

Positive role models, healthy lifestyles, successful team and individual endeavors.

UNION COLONY CIVIC CENTER ATTENDANCE

2013 Year-End Report

Citizen Safety

This report represents just a portion of the hundreds of items that City staff tracks. Contact the City Clerk’s office at 970-350-9742 for more information.

78% Response to traffic signal

repair calls within 30 minutes (Goal: 80%)

Council Priority: Manage health and safety in a way that promotes a sense of security and well-being for residents, businesses and visitors. This priority includes: crime

prevention and suppression, emergency readiness and response, and traffic safety.

1,561 Number of students reached by School Resource Officers 22% decrease from 2012

(Goal: 3% increase in 2013)

Crime prevention & education presentations

7.9% 508 total presentations

(Goal: 3% increase)

101 Neighborhood Watch

Programs; a slight decrease from 2012 (Goal: 10% increase in 2013)

Fire Department EMS Average Response Time:

4 minutes, 15 seconds (Goal: 5 minutes or less)

Part One Crimes fell 1% (Goal: reduce by 2% from previous year) (Part 1: murder, rape, aggravated assault, robbery, arson, burglary, theft, vehicle theft)

50 Business Watch Programs

(4900% increase from 2012)

The Greeley Police Department

handled 68,208 calls for service

Fire Incident Average Response Time: 5 minutes, 39 seconds

(Goal: 5 minutes or less)

Fire Department Emergency Medical Service (EMS) Response:

72.8% arrival within 5 minutes of paging tone (Goal: 75% within 5 minutes)

584 Priority 1 calls Rapid response is necessary to save a life or reduce serious injury

Average Response Time: 6 min, 46 sec (Goal: <6 min)

5,214 Priority 2 calls Urgent but not life threatening i.e. burglar alarm or car break-in

Average Response Time: 7 min, 40 sec (Goal: <10 min)

2,561 motor vehicle accidents (18% increase)

(Goal: Reduce traffic accidents & injuries by 2% over 3 years) 2,177 accidents in 2012

95 Injury accidents (8% increase)

(Goal: Reduce injury accidents by 2% each year) 88 in 2012

Fatal accidents - down 50% (From 8 to 4)

(Goal: Reduce traffic fatalities by 25%)

2013 Year-End Report

Economic Health & Development

170

Businesses assisted

Council Priority: Foster and maintain public and private investment in business development. This priority works to establish business-friendly systems and initiatives

that facilitate desired business development and targets public investment toward specific, high value projects and markets.

Contact with existing businesses and assistance for new businesses.

217 NEW BUILDING PERMIT

PLANS REVIEWED

481

74%

completed in 5 business days

(Goal: 50%)

94%

of plan reviews finished in

10 business days (Goal: 95%)

REMODEL PERMITS REVIEWED

Planning & Zoning

6,150

On-call customer requests

97.3%

Requests answered within 24 hours (Goal: 75%)

98.8%

Requests answered within 48 hours (Goal: 85%)

45

Hours/week on-call staff are available

(Goal: 42 hours/week)

322

Visits/interactions

Greeley businesses in Sales Tax database

5,988

85%

completed in 10 business days

(Goal: 25%)

99%

of plan reviews finished in

20 business days (Goal: 95%)

This report represents just a portion of the hundreds of items that City staff tracks. Contact the City Clerk’s office at 970-350-9742 for more information.

201

3 S

tats

2013 Year-End Report

Infrastructure & Growth

Council Priority: Establish the capital and human infrastructure to support and maintain a safe, competitive, appealing, and dynamic community. This priority includes:

public facilities and human, civic, and environmental infrastructure.

$8.05

per lane mile for de-icing and snow plowing

Extreme below normal temps in April/Dec increased need for more salt.

Goal: Under $8.00 per mile

This report represents just a portion of the hundreds of items that City staff tracks. Contact the City Clerk’s office at 970-350-9742 for more information.

$46.95

Cost/mile for street sweeping (Goal: $40.00)

A new street sweeper has been purchased which will lower costs.

Greeley’s goal is to have 90% of all city street pavement at a 65 PQI. (Pavement Quality Index) 65 PQI is a “B” grade.

What roads got a “B”? -60% of collector roads -62% of arterial roads -55% of local roads

54,109 potholes filled to-date

An increase in potholes due to very wet

spring weather and deteriorating streets.

2013 was the 5th wettest year on record.

88% of potholes reported by residents

repaired within 48 hours.

Goal 90%

Historic Preservation events

749 attendees (Goal: 100)

Poudre Trail events

660 attendees (Goal: 350)

2,161

Infrastructure Maintenance Requests: 95% resolved within 48 hours

Goal: 90%

B

Goal: 435,500

474,296

Not including UNC

Greeley/Evans Transit

Annual Goal: <5,000 Clean Water

The City attempts to keep debris and pollutants out of Greeley’s rivers, ponds, creeks and irrigation ditches. To achieve this goal, the City has removed 2,805 cubic yards of debris from city streets.

Residents are encouraged to get involved by volunteering, forming a

neighborhood group, etc.

89,379

volunteer hours totaling $893,790 in value

Engaging Our Residents

4,528

Hotel and apartment/rental units

registered in Operation Safe Stay

(Goal: 2,000)

920

Neighborhood Contacts (Goal: 300)

Ward I-186 Ward II-406 Ward III-185 Ward IV-76

Undesignated-67