1. 1. Dawn Tamayo References provided upon request 20316 NW 52 Court Miami, FL 33055 Phone: (786) 362-1928 dawn.tamayo@yahoo.com Objective To use my skills, experience, and charisma to offer interpersonal customer interaction to build reach while organizing lead sources for clients as part of a coordinated marketing strategy to build upon for company success. To manage, maintain, and develop projects to cultivate business income. ASR Construction Fisher Island, FL Project Engineer Apr. 2014-May 2015 Vivant Skin Care Miami Lakes, FL Account Development Marketing Manager Sept. 2013-Feb. 2014 Manage/Assist with interior construction projects by coordinating sub- contractors business and insurance compliance through pre-qualification Create contracts, scopes and scheduling of Subcontractors work Request payments for pay applications from Subcontractors. Request bids/proposals/budget estimates for work to be done. Process take-offs on plans to ensure the proposals are based on correcta rea dimensions.. Receive, log and compare architectural, structural, mechanical, electrical, plumbing, interior plans/drawings/sketches and distribute to superintendants, subcontractors and co-workers. Submit Requests for Information (RFIs) to clarify discrepancies on plans versus the field. Submit formal submittals of shop drawings and product specifications from subcontractors for review with follow up and logging. Assist the field superintendants with information. Organize all subcontractor/consultant files for each project/job. Search and compare required materials/services to complete Project. Manage projects for account development to increase incoming leads and sales. Design, coordinate, and execute marketing campaigns for account development, lead conversion, and to increase revenue Maintain schedule of outgoing call goals and sales goals per team member. Analyze current new account process, develop tighter leads conversion process Created auto-response form letters and calls to action to create better customer interaction through email blasts Learn, customize, and teach usage of Microsoft CRM system. Answer customer service phone calls, process order requests, book sales/educational appointments. Increase customer following across-platforms on social media.
2. 2. Dawn Tamayo References provided upon request California Closets Miami Gardens, FL Marketing Lead Coordinator Jun. 2012-Apr. 2013 Converted more than 90% of valid incoming leads to appointments that I scheduled for designers and installer schedule kept up to date. Mantained and developed marketing contacts and opportunities while overseeing marketing budget Coordinated visual marketing strategy and submission of artwork and involvement in events. Qualified customers who were architects, realtors, and homeowners of new construction projects, collected floor plans, deposits, and created job folders for submission to production. Identify and review closet measurements via CAD blueprints to analyze scope and Bill of Materials for Project inquiries. Process and track purchase orders for materials or services that improve the company. Maintain Quickbooks accounting entries for deposits, debits, and petty cash. Reconcile Accounts every day. Maintain line of credit accounts and relationships. Submit monthly accounts payables to President for authorization. Process shipments. Maintain stock of samples for showroom, designers, and walk-in customers. Present showroom and advise on color selections for project. Jetro-Restaurant Depot Miami, FL Assistant Produce Buyer Aug. 2009-Mar. 2012 Maintain vendor relationships, manage negotiations, maintain positive level of fresh stock by forecasting sales of perishable produce, process purchase orders, coordinate logistics. Initiated and followed-up on all special orders directly with customers, and produce department managers. Manage daily produce ordering for 10 stores, while managing department managers deadlines for low stock items, increasing sales trends, agressive merchandising, inventory balancing, and price adjustments for slow-moving items. Processed vendors accounts payable, restructured purchasing procedure for efficiency which resulted in spending about 25% less time for ordering. Stood out with exceptional customer service, teamwork, and proactive involvement in maintaining stock levels when crosstraining in the store. Supervised and Trained 15 new cashiers with a 100% success rating in customer service and flawless processing who were promoted in the store.
3. 3. Dawn Tamayo References provided upon request Crescent Heights Miami, FL Executive Assistant to President Sept. 2008-Mar. 2009 Cube Care Company Hialeah, FL Administrator May 2008-Sept. 2008 Computershare Jersey City, NJ Product Specialist Oct. 1999-May 2008 Followed up on pending replys regarding projects Coordinated travel arrangements Hosted business meetings Screened incoming philantropic submissions Managed incoming email and phone calls Submitted travel reimbursements Project management for product orders and service maintenance. Created scheduled routes for installations. Created an orientation training program and procedures regulated by OSHA. Processed payroll, accounts receivable and accounts payable. Excelled as customer Service Rep I-IV, earning Employee of the Month in March and December of 2000. Earned certificate for passing Certified Equity Professional Exam I in 2001. Promoted to Troubleshooter/Service Specialist same year, tracked problematic trends in service and assisted team to devise Best Procedures plan for processing and customer support. Plan Administrator and Account Manager for ESPP and Stock Option plans Process executive insider trades and wire transfers Obtaining trading authorization from corporate client liasions. Maintained listing of the black out periods and processed necessary SEC reporting information. Qualifications Earned BA/Business Management in October 2012 from University of Phoenix with emphasis in communication and teamwork skills. Concentration in Marketing. Business leader, technical, interpersonal, organized, trustworthy, ethical, loyal, committed to superior customer service, creative, detail- oriented, and resourceful in completing projects. Microsoft Suite/Outlook proficient, among many other programs including but not limited to Bluebeam, Microsoft CRM, Pixlr, Photoshop Spanish Bilingual Intermediate