16
2017 Annual Report

2017 Annual Report · Every older adult in Rockland is living their life to the fullest. Annual Letter ... Thank you for your unwavering support as we continue to ensure that every

  • Upload
    others

  • View
    2

  • Download
    0

Embed Size (px)

Citation preview

Page 1: 2017 Annual Report · Every older adult in Rockland is living their life to the fullest. Annual Letter ... Thank you for your unwavering support as we continue to ensure that every

2017 Annual Report

Page 2: 2017 Annual Report · Every older adult in Rockland is living their life to the fullest. Annual Letter ... Thank you for your unwavering support as we continue to ensure that every

1 2017 Annual Report

Presented - June 20, 2018

Table of Contents Table of Contents ........................................................... 1

Mission & Vision ............................................................. 2

Annual Letter .................................................................. 2

Our Programs ................................................................. 3

Focus Areas for 2018 ...................................................... 4

Achievements ................................................................. 5

Home Delivered Meals - Accomplishments .................... 5

Adult Day Care of Rockland – Accomplishments ............ 5

Senior Activity Centers – Accomplishments .................... 6

Client Stories................................................................... 7

Volunteerism .................................................................. 7

Finance ........................................................................... 9

Highlights of 2017 ......................................................... 12

Grants ........................................................................... 13

Board of Directors ........................................................ 14

Page 3: 2017 Annual Report · Every older adult in Rockland is living their life to the fullest. Annual Letter ... Thank you for your unwavering support as we continue to ensure that every

2 2017 Annual Report

Presented - June 20, 2018

Mission & Vision

Our Mission

To enhance the wellness of Rockland's older adults and their

families by providing services that support their safety,

independence and health.

Our Vision

Every older adult in Rockland is living their life to the fullest.

Annual Letter Dear Friends:

Meals on Wheels of Rockland has been one of the leading non-profits in Rockland County for

decades. It is only with the steadfast support and partnership of the Rockland County Office for

the Aging since our inception that Meals on Wheels has been able to provide services to older

adults throughout Rockland County.

In 2017, Meals on Wheels set out to be on the cutting edge of outcomes based services. We had

set an ambitious goal to build relationships with Managed Care Organizations and show the

healthcare industry the value of our services for our mutual clients.

Every department challenged themselves to transition to this new culture of thinking and with a

strong support system from the board to navigate the healthcare world we built strong

foundations in that world to take our next step in 2018. The value propositions that we created

and shared with many companies in healthcare took note of our worth.

In 2018, we will continue those bold efforts and keep moving forward toward new partnerships

that will ensure a better quality of life for older adults throughout Rockland County. We could

not do this without the support of hundreds of volunteers, donors and partners. Thank you for

your unwavering support as we continue to ensure that every older adult in Rockland is living

their life to the fullest.

With hope and confidence in our future,

Dr. Donald N. Hammond Cheryl Mallon

President/CEO Board Chair

“Programs funded in part by the Administration on Aging, New York State Office for the Aging, Rockland County Office for the Aging,

donations, grants and fees.”

Page 4: 2017 Annual Report · Every older adult in Rockland is living their life to the fullest. Annual Letter ... Thank you for your unwavering support as we continue to ensure that every

3 2017 Annual Report

Presented - June 20, 2018

Our Programs

Home Delivered Meals

Meals on Wheels provides peace of mind to caregivers and older adults by delivering

nutritious meals to any Rockland resident who cannot shop or cook for themselves

due to illness, physical disability or advanced age. In addition to the daily meal, caring

volunteers deliver a friendly, personal connection, a safety check, and an important link to the

greater community. Home delivered meals, along with all of our services, are part of a greater

continuum of care that enable older adults to remain as independent as possible and living in

their own homes.

Adult Day Care of Rockland

Meals on Wheels provides peace of mind to caregivers and older adults through its

structured social model adult day care program, the Adult Day Care of Rockland at the

Bobbi Lewis Center. The program offers a caring and safe environment while

improving the quality of life for participants affected by Alzheimer’s Disease and other related

cognitive disorders through recreational and therapeutic programs that encourage mental

stimulation and interaction with peers. The Adult Day Care of Rockland, along with all of our

services, are part of a greater continuum of care that enable older adults to remain as

independent as possible and living in their own homes.

Senior Activity Centers

Meals on Wheels operates five senior activity centers located throughout the County.

Our senior activity centers offer a warm, welcoming “home away from home” to

hundreds of Rockland residents. Participants develop important friendships and enjoy

many activities together with a particular focus on health and wellness. A hot lunch is served

daily. The Senior Activity Centers, along with all of our services, are part of a greater continuum

of care that enable older adults to remain as independent as possible and living in their own

homes.

Adult Learning Center

Meals on Wheels operates the Adult Learning Center, a full-service technology

education center run by experienced volunteers devoted to enhancing the technology

skills of older adults. Through small classes with individualized instruction,

participants, from the novice to the more seasoned technology user, gain valuable skills, and

improve technological communication with their family and friends. The Adult Learning Center,

along with all of our services, is part of a greater continuum of care that enable older adults to

remain as independent as possible and living in their own homes.

Page 5: 2017 Annual Report · Every older adult in Rockland is living their life to the fullest. Annual Letter ... Thank you for your unwavering support as we continue to ensure that every

4 2017 Annual Report

Presented - June 20, 2018

Focus Areas for 2018

Program Strategy and Expansion

Position our programs for growth and

horizontally integrate programming to

provide a continuum of care to allow

older adults to age in place and live

their lives to the fullest.

Examine gaps in services and figure out

how best to address them in a program

and organizational context.

Fundraising, Brand and Marketing

Develop new strategies for garnering

resources for our programs and organization. The strategy is to integrate our programs into

our donor engagement initiatives and to always be driving our fundraising with program

information and challenges.

Organizational work will be given attention: Cleaning up the current donor file, establishing

Return On Investment (ROI) targets, increasing organizational capacity.

Strategic decisions related to developing new fundraising channels have to be researched

and implemented. A natural expansion is in planned giving.

Change Business Model

Identify different revenue streams, as well as solidifying our business model. This is an area

that we have not explored many of the strategic/vision possibilities. Rockland County is a

small geographic area with limited major donors that is saturated with opportunities to fund

necessary services. Exploring this focus area gives us the ability to move beyond classic

nonprofit strategies for organizational development and growth. Exploring opportunities to

partner with businesses in creative mission/vision driven initiatives, explore opportunities

for strategic organizational mergers or partnerships with other nonprofits and innovative

ideas to drive our vision.

Page 6: 2017 Annual Report · Every older adult in Rockland is living their life to the fullest. Annual Letter ... Thank you for your unwavering support as we continue to ensure that every

5 2017 Annual Report

Presented - June 20, 2018

Achievements

Home Delivered Meals - Accomplishments

Magnolia Meals was expanded to serve

Westchester County clients. In 2017, we

delivered to 148 people struggling with

cancer compared to 19 deliveries in

2016.

7 out of 12 months in 2017 there was no

waiting list for home delivered meals.

Caseworkers completed over 500

assessments in older adults’ homes.

Caseworkers were able to advocate for

the home delivered meal client as well as provide referrals to assist the older adult to

remain safe, independent and healthy at home.

1,034 Daily Safety Check follow ups conducted

Management negotiated with our packaging vendor, Oliver, for a no charge upgrade to our

Automated Tray Conveyor wrapping machine that has resulted in labor savings to wrap cold

meals and a better presentation of the meal to our clients.

Case Worker testimony: Tara LaPenna

“It has been a great experience working as a Social Worker for

Meals On Wheels. Meals On Wheels provides a really supportive

and passionate atmosphere. The best part about my job is

developing relationships with older adults and their caregivers by

providing the necessary referrals and supports to help maintain

their independence and well-being. I feel valued being a part of

the team. I’ve learned so much since I’ve started working here.

We are always finding ways to help be more effective and strive

to improve our services, and focus on what matters to you.”

Adult Day Care of Rockland – Accomplishments

Organized trips outside of the center to further engage and stimulate our clients. Trips were

taken to music programs at the Rockland Conservatory of Music, to Rockland Lake to

observe the changing seasons and to Rosie’s ice-cream truck to enjoy a sweet treat.

Dance therapy and art therapy are provided to encourage movement and creativity

Pet therapy relaxes the clients while also helping them to maintain focus.

Programs continue to be re-evaluated and revised to assist clients as they decline due to

Alzheimer’s and dementia.

Page 7: 2017 Annual Report · Every older adult in Rockland is living their life to the fullest. Annual Letter ... Thank you for your unwavering support as we continue to ensure that every

6 2017 Annual Report

Presented - June 20, 2018

I was somebody.

I was a son, a daughter, a mother, a father, an

attorney, a police officer, a teacher, a politician, a

singer, an artist.

I may not remember, but I am still here.

I am somebody.

The staff of our Adult Day Care Program always

remember that all of our clients are “somebody” –

somebody that is loved, accomplished and valued. We

care for our clients and support their caregivers –

always remembering that the road that a caregiver

walks can be long and difficult. Our program is a safe

haven for our clients and provides peace of mind and

respite for their caregivers.

Senior Activity Centers – Accomplishments

Record numbers of seniors participated in

our all-center events – Pride of the Hudson

boat tours, Westchester Dinner Theater

productions, Bowline Park, Haverstraw picnic

and Empire Casino trips.

Alert & Alive programs are now offered

every month in all five centers. Previously,

these programs were offered 2 times a year.

The goal of these programs is to improve the

physical and/or mental well-being of our

seniors. The program includes presentations

by doctors, cooks, art therapists and

representatives from Cornell Cooperative on a variety of different topics.

In 2017, 26,332 nutritious meals were served to seniors in our senior activity centers.

Our 2017 Senior Activity Center Boot Camp fundraiser raised $22,536 – a 42.6% increase

from 2016. Our seniors were responsible for raising $16,903!

127 new members joined our centers in 2017.

25 nutrition presentations were presented throughout the year by our on staff nutritionist,

which resulted in over 90% of clients who attended saying they would make a dietary

change because of what they learned during the presentations.

Staff were trained to administer the Diabetes Self-Management (DSMP) classes. DSMP

provides education classes so participants will be able to self-manage their diabetes. These

classes will be made available in 2018.

Our senior activity centers (SAC’s) are an alternative to loneliness for many seniors living in

Rockland County. With our ability to pick up any senior in the county, seniors who faced boring

days in front of the television, now can look forward to socialization, a hot nutritious lunch,

activities, trips and FUN! Many of our seniors do not have family that live in the area, so we

Page 8: 2017 Annual Report · Every older adult in Rockland is living their life to the fullest. Annual Letter ... Thank you for your unwavering support as we continue to ensure that every

7 2017 Annual Report

Presented - June 20, 2018

become their support system and provide them the ability to remain part of the community

while still living independently.

Client Stories Gloria Kugler

Gloria Kugler has lived a blessed life and

at 95 is now a Meals on Wheels home

delivered meals client. She is so thankful

for the warm caring volunteers who not

only bring a nutritious meal but also a

smiling face. Her only requirement before

taking her meal is that every visitor gets

a hug in exchange. Gloria says it is the

least she can do for the blessings that the

volunteers bestow on her.

Roger Degraw

World War II Veteran Roger Degraw worked hard in construction his whole life while also serving

as a volunteer fire fighter, eventually becoming Haverstraw’s Fire Chief. Five years ago he began

having medical issues, suffering set-back after set-back. Healthcare costs drained his savings and

his deteriorating health made normal daily tasks increasingly difficult to manage. Roger was

relying on his microwave to re-heat meals he cooked on weekends with his neighbor, but he was

struggling to put enough food on the table. He sought help from the VA, who referred him to

Meals on Wheels. Given the large number of Rockland seniors who are in need of our services,

Roger had to be placed on a waiting list to receive grant funding. Thankfully that funding

became available and Roger has been placed on a grant to cover the cost of meal delivery. Now

he can count on a hot, nutritious and delicious meal being delivered to his door five days a week.

Volunteerism • Corporate Group volunteering encouraged and fostered with Regeneron, United Day of

Caring, KPMG LLC, Eisai, BMW, TD Bank, and M&T Bank.

• Community Organizations partnered with Meals On Wheels to deliver meals: Dominican

College, Nyack College, Pearl River Rotary, New City Rotary, Nanuet Rotary, Suffern Rotary, and

Nyack Rotary

Page 9: 2017 Annual Report · Every older adult in Rockland is living their life to the fullest. Annual Letter ... Thank you for your unwavering support as we continue to ensure that every

8 2017 Annual Report

Presented - June 20, 2018

Volunteer testimonies:

Jackie Blinn

“I love the people at Meals On Wheels and I especially love the ladies that I deliver to. They are

so sweet and love to talk with me. I wish I could spend more time with them. It has been a great

experience for my sons who have been delivering with me over the years. My youngest son who

is off to college in the fall wrote his college essay about his experience with Meals On Wheels. He

wrote a beautiful essay about one of the ladies he delivered to who really had an impact on him.

I felt so proud when I read his essay. Meals On

Wheels is a wonderful organization!”

Valerie Moldow

“Although it may be a selfless act of kindness, it

has given me the ability to teach our children

humility, patience, and overall kindness to others.

Meals On Wheels has given me the gift that I

could pass along to our children.”

Page 10: 2017 Annual Report · Every older adult in Rockland is living their life to the fullest. Annual Letter ... Thank you for your unwavering support as we continue to ensure that every

9 2017 Annual Report

Presented - June 20, 2018

Finance

Page 11: 2017 Annual Report · Every older adult in Rockland is living their life to the fullest. Annual Letter ... Thank you for your unwavering support as we continue to ensure that every

10 2017 Annual Report

Presented - June 20, 2018

Page 12: 2017 Annual Report · Every older adult in Rockland is living their life to the fullest. Annual Letter ... Thank you for your unwavering support as we continue to ensure that every

11 2017 Annual Report

Presented - June 20, 2018

Page 13: 2017 Annual Report · Every older adult in Rockland is living their life to the fullest. Annual Letter ... Thank you for your unwavering support as we continue to ensure that every

12 2017 Annual Report

Presented - June 20, 2018

Highlights of 2017

Commissary Info 2017 2016

Food Cost $419,342 $393,313

Meals Served 214,243 199,725

The Senior Activity Centers had 499 active members.

740 individuals received home delivered meals.

43 individuals attended the Bobbi Lewis Adult Day Care program throughout the year with a

daily attendance of 17 participants.

The Adult Learning Center of Rockland had 113 students attend classes. Since starting in 1998,

the learning center has helped over 3,600 students.

At the end of December 2017, we had 58 part time, 18 full-time employees.

Blizzard Boxes Made 2,206

Pet Food Pantry 164 Pets Served

Comfort Cards Sent 44

Total Active Volunteers 400

Volunteer Hours 28,483

3 new buses replaced 3 of our older buses in our fleet of 10 in November 2017. Our

transportation buses go all over Rockland County to pick-up and take home our members – from

Sloatsburg to Nyack and from Haverstraw to Tappan. Our Senior Activity Center buses also

provided transportation to our members to take them food shopping weekly, to their medical

appointments, to local retail stores to shop, and to local restaurants for lunch. Our Senior

Activity Center buses also provided transportation for our members to attend Agency-sponsored

trips to Empire Casino, a Newburgh boat tour, the Westchester Theatre, the Lafayette Theater,

Villa Roma for Oktoberfest, Rockland Community College sponsored events and various other

all-day trips.

Page 14: 2017 Annual Report · Every older adult in Rockland is living their life to the fullest. Annual Letter ... Thank you for your unwavering support as we continue to ensure that every

13 2017 Annual Report

Presented - June 20, 2018

Grants

In order to sustain its excellent services, Meals on Wheels engages multiple funding

sources, including grants from private foundations, corporate donors, legislative

members, the government, and community groups.

Grants of $1,000 or More

Hagedorn Fund $50,000

Senator David Carlucci Legislative Line Item $25,000

Entergy Charitable Foundation $13,000

Community Development Block Grant $10,000

Key Bank $10,000

The Alzheimer’s Foundation $5,000

Sterling National Bank $5,000

Eastwick College and the HoHokus Schools $5,000

People’s United Bank $4,000

Rotary Club of New City $3,000

Rabbi Abraham & Shirley Kelman Foundation Inc. $3,000

United Way Emergency Food Safety Program $2,500

Stop & Shop Charitable Fund $2,500

Catherine C. Reiley Charitable Fund $2,500

Hudson Gateway Realtor’s Association $2,500

Wells Fargo Foundation $2,500

Cornell Cooperative Extension PATH Grant $2,000

Meals on Wheels America Pet Grant $1,500

All grant notifications were received in 2017, but because not all of the actual funds were received in 2017, the 2017 financial statements will not reflect the same total amount listed here.

“Programs funded in part by the Administration on Aging, New York State Office for the Aging, Rockland County Office for the Aging, donations, grants and fees.”

Page 15: 2017 Annual Report · Every older adult in Rockland is living their life to the fullest. Annual Letter ... Thank you for your unwavering support as we continue to ensure that every

14 2017 Annual Report

Presented - June 20, 2018

Board of Directors

OFFICERS

CEO & President Dr. Donald Hammond

Chairperson Cheryl Mallon

Vice-Chairperson Paul Paciello

Treasurer Raymond Francis

Secretary Diomaris Filpo

Chairman Emeritus Ralph Travaglini

LIAISONS

Rockland County Office for the Aging Donna Scanlon

National Council of Jewish Women Barbara Flores

BOARD MEMBERS

Maureen Arciero Risa Hoag

Dilip Bhansali Lenny Nathan

Barry Dorfman Julie Prevost

Lou Dretchen Michael Seidenfrau

Peter Fella Hon. David J. Stein

Barry Fein Carole Tjoa

Mitchell Gusler Christine Wise-Vasquez

Anita Levine Kristoffer Wright

Kevin Hardy

Page 16: 2017 Annual Report · Every older adult in Rockland is living their life to the fullest. Annual Letter ... Thank you for your unwavering support as we continue to ensure that every

15 2017 Annual Report

Presented - June 20, 2018

PAGE LEFT INTENTIONALLY BLANK