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2017 Annual Report
1 2017 Annual Report
Presented - June 20, 2018
Table of Contents Table of Contents ........................................................... 1
Mission & Vision ............................................................. 2
Annual Letter .................................................................. 2
Our Programs ................................................................. 3
Focus Areas for 2018 ...................................................... 4
Achievements ................................................................. 5
Home Delivered Meals - Accomplishments .................... 5
Adult Day Care of Rockland – Accomplishments ............ 5
Senior Activity Centers – Accomplishments .................... 6
Client Stories................................................................... 7
Volunteerism .................................................................. 7
Finance ........................................................................... 9
Highlights of 2017 ......................................................... 12
Grants ........................................................................... 13
Board of Directors ........................................................ 14
2 2017 Annual Report
Presented - June 20, 2018
Mission & Vision
Our Mission
To enhance the wellness of Rockland's older adults and their
families by providing services that support their safety,
independence and health.
Our Vision
Every older adult in Rockland is living their life to the fullest.
Annual Letter Dear Friends:
Meals on Wheels of Rockland has been one of the leading non-profits in Rockland County for
decades. It is only with the steadfast support and partnership of the Rockland County Office for
the Aging since our inception that Meals on Wheels has been able to provide services to older
adults throughout Rockland County.
In 2017, Meals on Wheels set out to be on the cutting edge of outcomes based services. We had
set an ambitious goal to build relationships with Managed Care Organizations and show the
healthcare industry the value of our services for our mutual clients.
Every department challenged themselves to transition to this new culture of thinking and with a
strong support system from the board to navigate the healthcare world we built strong
foundations in that world to take our next step in 2018. The value propositions that we created
and shared with many companies in healthcare took note of our worth.
In 2018, we will continue those bold efforts and keep moving forward toward new partnerships
that will ensure a better quality of life for older adults throughout Rockland County. We could
not do this without the support of hundreds of volunteers, donors and partners. Thank you for
your unwavering support as we continue to ensure that every older adult in Rockland is living
their life to the fullest.
With hope and confidence in our future,
Dr. Donald N. Hammond Cheryl Mallon
President/CEO Board Chair
“Programs funded in part by the Administration on Aging, New York State Office for the Aging, Rockland County Office for the Aging,
donations, grants and fees.”
3 2017 Annual Report
Presented - June 20, 2018
Our Programs
Home Delivered Meals
Meals on Wheels provides peace of mind to caregivers and older adults by delivering
nutritious meals to any Rockland resident who cannot shop or cook for themselves
due to illness, physical disability or advanced age. In addition to the daily meal, caring
volunteers deliver a friendly, personal connection, a safety check, and an important link to the
greater community. Home delivered meals, along with all of our services, are part of a greater
continuum of care that enable older adults to remain as independent as possible and living in
their own homes.
Adult Day Care of Rockland
Meals on Wheels provides peace of mind to caregivers and older adults through its
structured social model adult day care program, the Adult Day Care of Rockland at the
Bobbi Lewis Center. The program offers a caring and safe environment while
improving the quality of life for participants affected by Alzheimer’s Disease and other related
cognitive disorders through recreational and therapeutic programs that encourage mental
stimulation and interaction with peers. The Adult Day Care of Rockland, along with all of our
services, are part of a greater continuum of care that enable older adults to remain as
independent as possible and living in their own homes.
Senior Activity Centers
Meals on Wheels operates five senior activity centers located throughout the County.
Our senior activity centers offer a warm, welcoming “home away from home” to
hundreds of Rockland residents. Participants develop important friendships and enjoy
many activities together with a particular focus on health and wellness. A hot lunch is served
daily. The Senior Activity Centers, along with all of our services, are part of a greater continuum
of care that enable older adults to remain as independent as possible and living in their own
homes.
Adult Learning Center
Meals on Wheels operates the Adult Learning Center, a full-service technology
education center run by experienced volunteers devoted to enhancing the technology
skills of older adults. Through small classes with individualized instruction,
participants, from the novice to the more seasoned technology user, gain valuable skills, and
improve technological communication with their family and friends. The Adult Learning Center,
along with all of our services, is part of a greater continuum of care that enable older adults to
remain as independent as possible and living in their own homes.
4 2017 Annual Report
Presented - June 20, 2018
Focus Areas for 2018
Program Strategy and Expansion
Position our programs for growth and
horizontally integrate programming to
provide a continuum of care to allow
older adults to age in place and live
their lives to the fullest.
Examine gaps in services and figure out
how best to address them in a program
and organizational context.
Fundraising, Brand and Marketing
Develop new strategies for garnering
resources for our programs and organization. The strategy is to integrate our programs into
our donor engagement initiatives and to always be driving our fundraising with program
information and challenges.
Organizational work will be given attention: Cleaning up the current donor file, establishing
Return On Investment (ROI) targets, increasing organizational capacity.
Strategic decisions related to developing new fundraising channels have to be researched
and implemented. A natural expansion is in planned giving.
Change Business Model
Identify different revenue streams, as well as solidifying our business model. This is an area
that we have not explored many of the strategic/vision possibilities. Rockland County is a
small geographic area with limited major donors that is saturated with opportunities to fund
necessary services. Exploring this focus area gives us the ability to move beyond classic
nonprofit strategies for organizational development and growth. Exploring opportunities to
partner with businesses in creative mission/vision driven initiatives, explore opportunities
for strategic organizational mergers or partnerships with other nonprofits and innovative
ideas to drive our vision.
5 2017 Annual Report
Presented - June 20, 2018
Achievements
Home Delivered Meals - Accomplishments
Magnolia Meals was expanded to serve
Westchester County clients. In 2017, we
delivered to 148 people struggling with
cancer compared to 19 deliveries in
2016.
7 out of 12 months in 2017 there was no
waiting list for home delivered meals.
Caseworkers completed over 500
assessments in older adults’ homes.
Caseworkers were able to advocate for
the home delivered meal client as well as provide referrals to assist the older adult to
remain safe, independent and healthy at home.
1,034 Daily Safety Check follow ups conducted
Management negotiated with our packaging vendor, Oliver, for a no charge upgrade to our
Automated Tray Conveyor wrapping machine that has resulted in labor savings to wrap cold
meals and a better presentation of the meal to our clients.
Case Worker testimony: Tara LaPenna
“It has been a great experience working as a Social Worker for
Meals On Wheels. Meals On Wheels provides a really supportive
and passionate atmosphere. The best part about my job is
developing relationships with older adults and their caregivers by
providing the necessary referrals and supports to help maintain
their independence and well-being. I feel valued being a part of
the team. I’ve learned so much since I’ve started working here.
We are always finding ways to help be more effective and strive
to improve our services, and focus on what matters to you.”
Adult Day Care of Rockland – Accomplishments
Organized trips outside of the center to further engage and stimulate our clients. Trips were
taken to music programs at the Rockland Conservatory of Music, to Rockland Lake to
observe the changing seasons and to Rosie’s ice-cream truck to enjoy a sweet treat.
Dance therapy and art therapy are provided to encourage movement and creativity
Pet therapy relaxes the clients while also helping them to maintain focus.
Programs continue to be re-evaluated and revised to assist clients as they decline due to
Alzheimer’s and dementia.
6 2017 Annual Report
Presented - June 20, 2018
I was somebody.
I was a son, a daughter, a mother, a father, an
attorney, a police officer, a teacher, a politician, a
singer, an artist.
I may not remember, but I am still here.
I am somebody.
The staff of our Adult Day Care Program always
remember that all of our clients are “somebody” –
somebody that is loved, accomplished and valued. We
care for our clients and support their caregivers –
always remembering that the road that a caregiver
walks can be long and difficult. Our program is a safe
haven for our clients and provides peace of mind and
respite for their caregivers.
Senior Activity Centers – Accomplishments
Record numbers of seniors participated in
our all-center events – Pride of the Hudson
boat tours, Westchester Dinner Theater
productions, Bowline Park, Haverstraw picnic
and Empire Casino trips.
Alert & Alive programs are now offered
every month in all five centers. Previously,
these programs were offered 2 times a year.
The goal of these programs is to improve the
physical and/or mental well-being of our
seniors. The program includes presentations
by doctors, cooks, art therapists and
representatives from Cornell Cooperative on a variety of different topics.
In 2017, 26,332 nutritious meals were served to seniors in our senior activity centers.
Our 2017 Senior Activity Center Boot Camp fundraiser raised $22,536 – a 42.6% increase
from 2016. Our seniors were responsible for raising $16,903!
127 new members joined our centers in 2017.
25 nutrition presentations were presented throughout the year by our on staff nutritionist,
which resulted in over 90% of clients who attended saying they would make a dietary
change because of what they learned during the presentations.
Staff were trained to administer the Diabetes Self-Management (DSMP) classes. DSMP
provides education classes so participants will be able to self-manage their diabetes. These
classes will be made available in 2018.
Our senior activity centers (SAC’s) are an alternative to loneliness for many seniors living in
Rockland County. With our ability to pick up any senior in the county, seniors who faced boring
days in front of the television, now can look forward to socialization, a hot nutritious lunch,
activities, trips and FUN! Many of our seniors do not have family that live in the area, so we
7 2017 Annual Report
Presented - June 20, 2018
become their support system and provide them the ability to remain part of the community
while still living independently.
Client Stories Gloria Kugler
Gloria Kugler has lived a blessed life and
at 95 is now a Meals on Wheels home
delivered meals client. She is so thankful
for the warm caring volunteers who not
only bring a nutritious meal but also a
smiling face. Her only requirement before
taking her meal is that every visitor gets
a hug in exchange. Gloria says it is the
least she can do for the blessings that the
volunteers bestow on her.
Roger Degraw
World War II Veteran Roger Degraw worked hard in construction his whole life while also serving
as a volunteer fire fighter, eventually becoming Haverstraw’s Fire Chief. Five years ago he began
having medical issues, suffering set-back after set-back. Healthcare costs drained his savings and
his deteriorating health made normal daily tasks increasingly difficult to manage. Roger was
relying on his microwave to re-heat meals he cooked on weekends with his neighbor, but he was
struggling to put enough food on the table. He sought help from the VA, who referred him to
Meals on Wheels. Given the large number of Rockland seniors who are in need of our services,
Roger had to be placed on a waiting list to receive grant funding. Thankfully that funding
became available and Roger has been placed on a grant to cover the cost of meal delivery. Now
he can count on a hot, nutritious and delicious meal being delivered to his door five days a week.
Volunteerism • Corporate Group volunteering encouraged and fostered with Regeneron, United Day of
Caring, KPMG LLC, Eisai, BMW, TD Bank, and M&T Bank.
• Community Organizations partnered with Meals On Wheels to deliver meals: Dominican
College, Nyack College, Pearl River Rotary, New City Rotary, Nanuet Rotary, Suffern Rotary, and
Nyack Rotary
8 2017 Annual Report
Presented - June 20, 2018
Volunteer testimonies:
Jackie Blinn
“I love the people at Meals On Wheels and I especially love the ladies that I deliver to. They are
so sweet and love to talk with me. I wish I could spend more time with them. It has been a great
experience for my sons who have been delivering with me over the years. My youngest son who
is off to college in the fall wrote his college essay about his experience with Meals On Wheels. He
wrote a beautiful essay about one of the ladies he delivered to who really had an impact on him.
I felt so proud when I read his essay. Meals On
Wheels is a wonderful organization!”
Valerie Moldow
“Although it may be a selfless act of kindness, it
has given me the ability to teach our children
humility, patience, and overall kindness to others.
Meals On Wheels has given me the gift that I
could pass along to our children.”
9 2017 Annual Report
Presented - June 20, 2018
Finance
10 2017 Annual Report
Presented - June 20, 2018
11 2017 Annual Report
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12 2017 Annual Report
Presented - June 20, 2018
Highlights of 2017
Commissary Info 2017 2016
Food Cost $419,342 $393,313
Meals Served 214,243 199,725
The Senior Activity Centers had 499 active members.
740 individuals received home delivered meals.
43 individuals attended the Bobbi Lewis Adult Day Care program throughout the year with a
daily attendance of 17 participants.
The Adult Learning Center of Rockland had 113 students attend classes. Since starting in 1998,
the learning center has helped over 3,600 students.
At the end of December 2017, we had 58 part time, 18 full-time employees.
Blizzard Boxes Made 2,206
Pet Food Pantry 164 Pets Served
Comfort Cards Sent 44
Total Active Volunteers 400
Volunteer Hours 28,483
3 new buses replaced 3 of our older buses in our fleet of 10 in November 2017. Our
transportation buses go all over Rockland County to pick-up and take home our members – from
Sloatsburg to Nyack and from Haverstraw to Tappan. Our Senior Activity Center buses also
provided transportation to our members to take them food shopping weekly, to their medical
appointments, to local retail stores to shop, and to local restaurants for lunch. Our Senior
Activity Center buses also provided transportation for our members to attend Agency-sponsored
trips to Empire Casino, a Newburgh boat tour, the Westchester Theatre, the Lafayette Theater,
Villa Roma for Oktoberfest, Rockland Community College sponsored events and various other
all-day trips.
13 2017 Annual Report
Presented - June 20, 2018
Grants
In order to sustain its excellent services, Meals on Wheels engages multiple funding
sources, including grants from private foundations, corporate donors, legislative
members, the government, and community groups.
Grants of $1,000 or More
Hagedorn Fund $50,000
Senator David Carlucci Legislative Line Item $25,000
Entergy Charitable Foundation $13,000
Community Development Block Grant $10,000
Key Bank $10,000
The Alzheimer’s Foundation $5,000
Sterling National Bank $5,000
Eastwick College and the HoHokus Schools $5,000
People’s United Bank $4,000
Rotary Club of New City $3,000
Rabbi Abraham & Shirley Kelman Foundation Inc. $3,000
United Way Emergency Food Safety Program $2,500
Stop & Shop Charitable Fund $2,500
Catherine C. Reiley Charitable Fund $2,500
Hudson Gateway Realtor’s Association $2,500
Wells Fargo Foundation $2,500
Cornell Cooperative Extension PATH Grant $2,000
Meals on Wheels America Pet Grant $1,500
All grant notifications were received in 2017, but because not all of the actual funds were received in 2017, the 2017 financial statements will not reflect the same total amount listed here.
“Programs funded in part by the Administration on Aging, New York State Office for the Aging, Rockland County Office for the Aging, donations, grants and fees.”
14 2017 Annual Report
Presented - June 20, 2018
Board of Directors
OFFICERS
CEO & President Dr. Donald Hammond
Chairperson Cheryl Mallon
Vice-Chairperson Paul Paciello
Treasurer Raymond Francis
Secretary Diomaris Filpo
Chairman Emeritus Ralph Travaglini
LIAISONS
Rockland County Office for the Aging Donna Scanlon
National Council of Jewish Women Barbara Flores
BOARD MEMBERS
Maureen Arciero Risa Hoag
Dilip Bhansali Lenny Nathan
Barry Dorfman Julie Prevost
Lou Dretchen Michael Seidenfrau
Peter Fella Hon. David J. Stein
Barry Fein Carole Tjoa
Mitchell Gusler Christine Wise-Vasquez
Anita Levine Kristoffer Wright
Kevin Hardy
15 2017 Annual Report
Presented - June 20, 2018
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