2019Troop Cookie

ManagerGuide

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TABLE OF CONTENTS

GET READY TO GO FOR BOLD™!This Girl Scout Cookie Season®, we’re celebrating the spirit and creativity of all Girl Scouts as they sell America’s favorite treats and Go for Bold™.

Whether embarking on a brave, new adventure or fi nding the courage to talk to her fi rst customer, every girl fi nds her own type of bold in the Girl Scout Cookie Program®. Girls have amazing experiences– and build lifelong skills, friendships and confi dence along the way.

As a Girl Scout Cookie volunteer, you’re supporting the largest girl-led entrepreneurial program in the world. Thank you for all you do for girls!

talk to her fi rst customer, every girl fi nds her own type of bold in the Girl Scout Cookie Program®. Girls have amazing experiences– and build lifelong skills, friendships and confi dence along the way.

As a Girl Scout Cookie volunteer, you’re supporting the largest girl-led entrepreneurial program in the world. Thank you for all you do for girls!

Contents:PAGE 3 WHY PARTICIPATE?

PAGE 4 TROOP COOKIE MANAGER RESPONSIBILITIES

PAGE 6 TIMELINE AND CHECKLIST

PAGE 8 TROOP TRAINING CHECKLIST

PAGE 10 TROOP TRAINING MATERIALS - PAGE 12 SAFETY FIRST - PAGE 14 COOKIES - PAGE 16

PAGE 17 TROOP REWARDS

COOKIE CREDITS - PAGE 24 HOMETOWN HEROES - PAGE 26 GIFTS OF CARING - PAGE 26

PAGE 27 EBUDDE AND PROGRAM PROCEDURES LOGIN - PAGE 27 INITIAL ORDER - PAGES 29 - 30 COOKIE PICK-UP - PAGE 32 DURING THE PROGRAM - PAGE 33 COOKIE BOOTH - PAGE 36, 39 MONEY HANDLING - PAGE 47 SEASON CLOSEOUT - PAGE 50

PAGE 53 RESOURCES

PAGE 54 GLOSSARY

PAGE 55 YOUR COOKIE TEAM

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PLACE HOLDER 2WHY PARTICIPATE IN THE GIRL SCOUT COOKIE PROGRAMThe Girl Scouts Cookie Program is a program activity and the premier entrepreneurial program for girls in the world. What do we mean by entrepreneurial? The defi nition of an entrepreneur is someone who promotes or manages a business. The cookie program off ers girls the opportunity to: manage resources (time, caregiver, support, etc.); learn to set and accomplish goals; market a product; and manage a business.

TRADITION:

Girl Scouts and cookies share a rich history. Girl Scout Cookies had their earliest beginnings in the kitchens and ovens of girls, with mothers volunteering as technical advisors. The sale of cookies to fi nance troop activities began in 1917, fi ve years after Juliette Gordon Low started Girl Scouting. The fi rst troop in Colorado, Troop 4, started in 1917 when Girl Scouting crossed over west of the Mississippi River.

In the 1920s and 1930s, Girl Scouts in diff erent parts of the country continued to bake their own simple sugar cookies. Packed in wax paper bags and sealed with a sticker, they sold them door-to-door for 25 to 35 cents per dozen. While recipes and packaging designs have changed, the cookie program remains an important part of today’s Girl Scout Leadership Experience.

DELIVERING ON OUR PROMISE:

Although defi nitely delicious, Girl Scout Cookies and the annual cookie program play a crucial role in Girl Scouts of Colorado’s ability to:

• Deliver quality programming for girls • Train adult volunteers • Provide fi nancial assistance for girls’ fees for camps and other activities

The activity of selling cookies is directly related to our purpose of helping girls realize their full potential and our mission of building girls of courage, confi dence and character who make the world a better place. Girl participation is voluntary, and caregiver permission is required.

LEARNING LIFE SKILLS:

The Girl Scout Cookie Program helps girls learn and practice the life skills embodied in the Promise and Law. During cookie activities, girls are members of a team working toward a common goal, with each girl striving to do her best. So, when Girl Scouts go to friends, family, and door-to-door with this year’s best-selling cookies, they’re becoming the business leaders of tomorrow!

The Girl Scout Cookie Program helps ensure the future of Girl Scouting. All the proceeds—every penny—from our cookie program, remain in Colorado. This revenue is used to benefi t girls, some of it directly by remaining in the Girl Scout troop treasury and some of it indirectly by subsidizing the cost of providing Girl Scout programs to girls statewide.

The Girl Scout Cookie Program helps ensure the future of Girl Scouting. All the proceeds—every penny—from our cookie program, remain in Colorado. This revenue is used to benefi t girls, some of it directly by remaining in the Girl Scout troop treasury and some of it indirectly by

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PLACE HOLDER

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TROOP COOKIE MANAGER RESPONSIBILITIESThank you for serving as a Troop Cookie Manager for the 2018-2019 membership year!

TERM: One year (focus of service will be December-May)

POSITION SUMMARY:

Troop cookie managers work directly with girls, families, and troop volunteers to provide cookie program information, training, and support. This role helps girls learn the 5 Skills: Goal Setting, Decision Making, Money Management, People Skills, and Business Ethics.

SUPPORT & TRAINING:

As a troop cookie manager, you will report to and receive support from your troop leader, service unit cookie manager (SUCM), product program specialist, and volunteer support specialist, attend cookie training, and have access to additional learning opportunities.

RESPONSIBILITIES:

• Submit an Initial Order for your troop (Due January 14, 2019 by 8 p.m.) • Complete cookie training and take advantage of Internet-based trainings. • Train the girls in your troop and their families on the cookie program (Including safety tips, procedures, cookie inventory management, important dates, etc.) • Adhere to all deadlines and submit all paperwork. • Arrange for timely and secure pick-up/distribution of cookies to/from families and the cupboard. • Keep accurate records and receipts for each cookie distribution or collection in eBudde. • Assign cookies to girls using the “eBudde” online system on a weekly basis. • Organize booth sites, obeying all guidelines. • Arrange for pick-up of earned cookie rewards and promptly distribute to the girls.

FINANCIAL RESPONSIBILITIES:

• Collect, record in eBudde, and write a receipt for all money from booths and family sales. • Ensure money accurately corresponds to the number of cookies issued. • Ensure all cash and checks are deposited into the troop account on a weekly basis. • Report any unpaid cookie bills by submitting a Money Problem Report on or before the deadline (March 15, 2019). • Submit a Money Problem Report if your troop will not/does not have enough money to pay GSCO the amount due as stated on sales report.

Girl Scouts of Colorado will train you in the processes we have to protect troops from the negative financial consequences of excess inventory, bounced checks/transactions, and other money issues. Troop cookie managers must strictly adhere to those processes and will be held responsible for all unpaid cookie bills, and/or troop cookie money issues that are the result of negligence of established practices.

TROOP COOKIE MANAGER RESPONSIBILITIES

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REQUIRED QUALIFICATIONS

• Access to a computer with Internet access, email, and phone. • Ability to communicate well and pro-actively seek resolution of confl ict. • Current membership. • Current background check.

EXPECTATIONS

• Abide by the Girl Scout Promise and Law. • Be a registered Girl Scout adult volunteer with a completed background check. • Follow Girl Scout policies and procedures to ensure the safety of girls. • Use discretion in all confi dential matters including girl information. • Serve as a positive example for girls by modeling positive attributes such as: reliability, respect for others, inclusiveness, and having a positive attitude.

TROOP COOKIE MANAGER RESPONSIBILITIES

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NOVEMBER-EARLY JANUARY

□ Complete TCM cookie training and use Troop Cookie Manager Guide as primary resource to answer questions. □ Verify with your volunteer support specialist (VSS) that all girls in your troop are registered. □ Submit your ACH authorization. girlscoutsofcolorado.org/ach □ Submit your Troop Cookie Manager Agreement. girlscoutsofcolorado.org/forms □ Discuss with troop about the benefits of attending a Cookie Rally. □ Receive materials from your service unit cookie manager (SUCM). □ Meet with troop leader and schedule a date/time for troop training AND plan the cookie program schedule. □ Receive eBudde login information from Girl Scouts of Colorado. □ Log in to eBudde to verify/edit information. □ Confirm with troop leader the number of packages to be ordered on the Initial Order (IO). Need help? Use the IO calculator: girlscoutsofcolorado.org/IO

JANUARY

January 1-31

□ Troop (caregiver and girl) trainings. □ Troop meeting with caregivers and girls to discuss and plan the cookie program schedule. □ Cookie Rallies happening statewide. Be sure to attend one or host one for your troop! □ National Cookie Rally

January 14

□ Troop Initial Order is due in eBudde by 8 p.m. □ Select a delivery location in eBudde. January 24 Round 1 of booth selections opens at 6 p.m. and will close at 11:59 p.m.* January 25 Round 2 of booth selections opens at 6 p.m. and will close at 11:59 p.m.* January 29 Round 3 of booth selections opens at 6 p.m. and will close at 11:59 p.m.** January 30 Round 4 of booth selections opens at 6 p.m. and will close at 11:59 p.m.*** January 31 Round 5 of booth selections opens at 6 p.m. and will remain open for remainder of program. Troops will be allowed a max of 100 booth selections until February 11 when troops will be able to make an unlimited amount of booth selections. *Troops will be able to select one booth location. ** Troops will be able to select two locations. *** Troops will be able to select three locations.

2019 COOKIE PROGRAM TIMELINE AND CHECKLIST

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2019 COOKIE PROGRAM TIMELINE AND CHECKLIST

Main cookie delivery day!

Cookie program begins! (Door-to-door and My Sales booths begin).Cookie cupboards open.

Council booths begin.

National Girl Scout Cookie Weekend.

MARCH

March 10 Cookie program ends!

March 12 □ Meet with your service unit cookie manager to go over final wrap-up on or before

this date. □ Final troop data due. Allocate ALL cookies to girls in eBudde. □ Select and submit ALL girl rewards in eBudde.

Troops will be locked out of eBudde at 11:59 p.m.

March 13 □ Last day to pick up Hometown Hero (HTH) cookies from a cupboard.

March 15 □ Deadline to submit a Money Problem Report due by 5 p.m.

March 20 ACH debit occurs for total amount owed to council.

APRIL, MAY, AND JUNE

April 15 Cookie Credits will begin to be mailed directly to girls. April 22 Cookie rewards will begin to ship to service unit cookie managers. April 30 Last day to sell excess inventory. May 6 Last day for service unit cookie managers to notify council of any reward shortages or damages. June 1 Top 100 CEOs Event* June 8 Glenwood Caverns and Elitch Gardens 1000+ Celebration Event* June 15 Renaissance Festival 1000+ Celebration Event* June 22 Cheyenne Mountain Zoo 1000+ Celebration Event* June 28 Last day to deliver HTH cookies

*Dates are subject to change if required by venue.

February 2

February 3 □

February 15

February 22-24

FEBRUARY

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TROOP TRAINING CHECKLIST

Training is mandatory for any girl (and caregiver) who is choosing to participate in the Girl Scout cookie program. Caregiver participation is very important! If extra support is needed for training, contact the SUCM to help fi nd an experienced volunteer to help with training. The average length of the meeting is one hour.

WHEN TO HOLD GIRL/CAREGIVER TRAINING:

□ Meetings should be held between January 1-31, 2019. □ Send out save the date notices as far in advance as possible.

MATERIALS TO PREPARE:

□ Provide pens for caregivers to fi ll out requested information. □ Chairs and tables. □ Snacks/drinks if possible. □ Caregiver permission forms are found on the back page of the Family Guide. □ Prepare a packet of cookie materials for each girl – hand to girl/caregiver once a permission form has been collected. □ Additional materials and ideas can be found at littlebrownie.com

AS THE GIRLS AND CAREGIVERS ARRIVE:

□ Greet girls and caregivers and introduce the TCM and troop leader. □ Have caregivers sign in and record current phone numbers, emails, and addresses. □ Have caregivers identify best method to contact them. □ Have caregivers complete the permission form for each girl participating.

CONDUCT THE MEETING:

□ Have girls lead their caregivers in the Girl Scout Promise and Law. □ Share the 5 Skills and what the girls learn as they participate in the cookie program. □ Go over Safety Guidelines with girls and caregivers. □ Have the girls introduce the cookies and share which variety is their favorite. □ Have the girls share how they plan to spend their proceeds and what their troop goal is. □ Discuss the importance of selling “On My Honor” and following the Girl Scout Law while participating. □ Let caregivers know that no orders are to be taken prior to February 3, 2019 and the program ends on March 10, 2019. □ Have the girls present their HTH and GOC projects and goals. □ Discuss rewards and have caregivers and girls complete their selections for each level of rewards.

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TROOP TRAINING CHECKLIST

SAFETY:

□ Review the GSUSA safety guidelines and checkpoints with girls and caregivers. (This is also in the Family Guide).

TIMELINES AND DEADLINES:

□ Go over timelines and deadlines. □ Recruit help for cookie pick-up if needed. □ Discuss guidelines for both My Sales and council booths. □ Recruit help with booths, if needed. □ Discuss best times and methods of communication. □ Discuss collecting money throughout the cookie program as cookies are delivered and set up guidelines for turning in money. □ Remind caregivers to always count the money with the person they are turning it in to and to get and keep the receipt. □ Brainstorm new and creative ways to sell cookies and meet troop goals.

Questions: If questions arise that neither the TCM nor the troop leader have the answer for, an appropriate response to the caregiver is “I’m not sure, but I will fi nd out and let you know.” Contact the SUCM to answer questions and be sure to share that information with all caregivers.

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TROOP TRAINING

WHAT IS A TROOP?

A troop consists of two unrelated, registered, and approved background checked adults as well as three unrelated, registered girls. All registered girls with a signed permission slip can participate in the cookie program.

All troops must be clear of any debt due to council in order to participate.

Girls registered as Juliettes must contact their regional product program specialist to get cookie information and get access to the eBudde™ system.

When training the girls and caregivers in your troop, it is best to plan to devote one whole (and at least part of another) troop meeting to the cookie program training. A meeting between you and the troop leader should take place ahead of time so she/he is aware of the time requirements needed at the upcoming meetings. Meetings should be held between January 1-31, 2019.

It is a great idea to start off the training by teaching the girls and their caregivers the 5 Skills, the mission of Girl Scouts, the application of the Promise and Law and the importance of Girl Scouts to themselves as well as the community.

We must educate our girls not only on how to sell Girl Scout Cookies but also on how to educate our communities on the value of Girl Scouting.

The 5 Skills that will last a lifetime are:

1. Goal Setting 2. Decision Making 3. Money Management 4. People Skills 5. Business Ethics

GIRL SCOUTS

An experience unlike any other. This is the message we want to get across to everyone who asks about Girl Scouts. We know Girl Scouting brings valuable life skills to girls and we need our community to understand how profound that is. To “develop” our girls’ ability at getting our message across to the community during booths, we have created an “Excellent Customer Service” pin/patch. We will have Girl Scouts of Colorado staff members, as well as key volunteers, randomly select a booth to visit and grade. Be ready as these staff members and key volunteers may arrive at your booth to award girls and adults at the booth with this pin/patch.

Mission of Girl ScoutingGirl Scouting builds girls of courage, confidence, and character, who make the world

a better place. Girl Scout Promise

On my honor, I will try to serve God and my country, to help people at all times, and to live by the Girl Scout Law.

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TROOP TRAINING

APPLICATION OF THE COOKIE PROGRAM TO THE GIRL SCOUT LAW

This will help girls understand the service they are providing to their troop and themselves by taking part in the annual Girl Scout Cookie Program. See how many additional ideas you and your troop can come up with.

I will do my best to be honest and fair,

• Present a product, worthy of sale and know all the varieties. • Present a true explanation of price and how the proceeds are used. • Keep good records. • Keep cookies in good condition. • Follow the rules as established by the troop. • Do not start taking orders, in person, over the phone, or online before February 3, 2019.

Friendly and helpful, considerate and caring, courageous and strong,

• Understand how the proceeds benefi t your troop and help Girl Scouts of Colorado. • Do your best in all parts of the program. • Give customers time to make up their minds. • Smile and be polite even when a person doesn’t place an order. • Be considerate.

And responsible for what I say and do,

• Represent Girl Scouting by being neat, punctual, fair, and honest. • Give yourself time to do the job well, be proud of yourself, and to respect yourself, others, and authority. • Cooperate with the troop cookie manager and the troop leader. • Follow directions and MEET DEADLINES.

Use resources wisely,

• Choose realistic goals. • Try not to waste order forms or money envelopes. • Use your time and your caregivers’ time wisely.

Make the world a better place,

• Council proceeds are used, in part, to preserve camp land and resources. • Council proceeds help develop/support community service projects and community projects.

And be a sister to every Girl Scout.

• Be respectful of other Girl Scouts you encounter.

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TROOP TRAINING

MATERIALS PROVIDED FOR TRAINING

Many materials have been provided to assist the TCM in training the girls and helping everyone have a successful cookie program. Hand out the appropriate materials during your training.

PROGRAM MATERIALS TO BE USED FOR:

Caregiver /Girl Materials

• Family Guide with permission slip – 1 per girl • Order Card (including Pocket Order Card, given with cookie pick up) – 1 per girl • Girl Scout Money Envelope – 1 per girl • Door Hanger (also available online) – as many as girl needs • Table Tents (also available online) – as many as girl needs

Troop Materials

• eBudde Quick Sheet – 1 per troop • Money and/or Cookie Receipt Book – 2 per troop • Sample package of Thin Mints - 1 per troop

The Girl Scouts of Colorado regional offices also maintain a small supply of forms and materials. Many forms are also available for download at the Girl Scouts of Colorado website: girlscoutsofcolorado.org/cookie-resources.

Family Guide

When you hold your troop meeting, use this guide as an agenda. It is important for caregivers to know the troop’s goals, as well as the importance of their girls’ participation.

This guide is to be sent home with each girl. Family guides will help the girls and their caregivers understand the importance of the Girl Scout Cookie Program. They also contain key dates, guidelines for caregivers, the product line, and the reward program.

The permission slip is located in the back of the Family Guide. Have the caregiver, for each girl, sign this permission slip. This ensures caregivers understand they are accepting financial responsibility for the cookies their girl receives. You must have a signed permission slip in hand before a girl may participate. Be sure caregivers take home their copy of this guide. All girls must be a registered Girl Scout before they can participate.

Order Cards

Each girl gets one order card at the time she picks up her cookies. Point out to the girls that nutritional information for all the cookies is printed on the back of the card along with the list of ingredients.

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TROOP TRAINING

Show the girls the space inside where they are to write their personal goal. Be sure they know how to answer any questions they might be asked about their goal. Have the girls write their FIRST NAMES ONLY and the fi ve-digit troop number on the card. As part of the girls’ training, have them go over the dates on the order card.

Point out the column “Cookie Packages Donated.” Be sure the girls understand these are the purchased Gift of Caring or Hometown Hero cookies to be sent to the military or given to local organizations.

Receipts for customers making a donation are available on our website: girlscoutsofcolorado.org/cookie-resources

Remind girls that they are not to take any orders prior to Feb. 3, 2019.

Pocket Order Card

The pocket order card is attached to the large order card. Have the girls write their fi rst names only and fi ve-digit troop number on this card as well. This second card can be detached.

Money Envelope

This envelope is for the girl to keep her collected cookie money in. She will need to turn all collected money in to the TCM as often as possible (we recommend once a week).

Money and/or Cookie Receipt Book

These receipts are to be used EVERY TIME cookies and/or money is exchanged between girls, troops, and cupboards. They are used when caregivers pick up cookies, caregivers bring money to turn in, and if cookies are exchanged between troops (troop-to-troop transfers). Receipts are used in Money Problem Reports, so be sure you have one for every transaction.

Door Hangers

When going door-to-door a girl can leave a hanger on a neighbor’s door if they are not home, asking them to call if they would like to order cookies. If you decide to use hangers, label the hangers with a girl identifi er (use the girl’s initials or a number). Use only an adult’s phone number such as the TCM. Never give out a girl’s last name. You can download the template from the website: girlscoutsofcolorado.org/cookie-resources

Table Tents

When participating in a booth, girls can set up a table tent on their table that will make it easy for customers to purchase cookie bundles, so they are sure to get an assortment of their favorite cookies.

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TROOP TRAINING

SAFETY FIRST!

Before participating in the Girl Scout Cookie Program, it is imperative for adults and girls to become familiar with and follow the safety guidelines listed below. This not only ensures girls’ safety, but also creates a fun and successful experience for all.

• Show you’re a Girl Scout – Wear Girl Scout membership pin and/or Girl Scout clothing to identify you as a Girl Scout.

• Buddy up – Always use the buddy system. It’s not just safe, it’s more fun! • Be streetwise – Become familiar with the areas and neighborhoods where you will be selling Girl Scout Cookies. • Partner with adults – Adults must accompany Girl Scout Daisies, Brownies, and Juniors when they are taking orders, selling, or delivering product. Girls in grades 6-12 must be supervised by an adult when selling door-to-door and must never sell alone. Adults must be present at ALL cookie booths at all times. • Plan ahead – Always have a plan for safeguarding money and avoid walking around with large amounts of it or keeping it at home or school. Give proceeds to supervising adults who should deposit it as soon as possible. • Do not enter – Never enter the home or vehicle of a person when you are selling cookies or making a delivery. Avoid selling to people in vehicles or going into alleys. • Sell in the daytime – Sell only during daylight hours, unless accompanied by an adult. • Protect privacy – Girls’ names, addresses, and email addresses should never be given to customers. Use a group contact number or address overseen by an adult for customers to request information, reorder, or give comments. Protect customer privacy by not sharing their information except for the product program; girls should never take credit card numbers. • Be safe on the road – Always follow safe pedestrian practices, especially when crossing at intersections or walking along roadways. Be aware of traffic when unloading product and passengers from vehicles. • Be net wise – Take the GSUSA Internet Safety Pledge before going online and follow the specific guidelines related to marketing online. Girl Scouts cannot collect money online outside of the DOC. For more information, check out girlscouts.org/cookies Source: Girl Scouts of the USA, girlscouts.org/cookies

• Check the safety activity checkpoints online in the forms section our website. girlscoutsofcolorado.org

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TROOP TRAINING

PRODUCT

Once safety has been discussed, girls need to learn about the products.

COOKIE BASIC FACTS

All cookies ordered from the bakery are owned by GSCO. No cookies may be returned by Girl Scouts of Colorado to the bakery for a refund.

• Thin Mints, Samoas, Tagalongs, Do-si-dos, Trefoils, and Savannah Smiles (the core cookies) sell for $4/package. • Toff ee-Tastic and S’mores (the specialty cookies) sell for $5/package. • All cookie varieties have zero grams trans-fat per serving. • All cookie varieties are kosher. • Little Brownie Bakers uses only sustainable palm oils.

For additional information on cookie varieties sold in Colorado, please visit: littlebrowniebakers.com/cookies

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TROOP TRAINING

Our cookies have...• NO High-Fructose Corn Syrup• NO Partially Hydrogenated Oils (PHOs)• NO Artificial Flavors in Toffee-tastics • Girl Scout S'mores and Do-si-dos are

made with Natural Flavors• Zero Grams Trans Fat per Serving• 100% Real Cocoa• Hearty Whole Grain Oats in Do-si-dos• Thin Mints are Vegan• Toffee-tastics are Gluten-Free• RSPO Certified (Mass Balance) Palm Oil

SAMOAS®

Crisp cookies coated in caramel, sprinkled with toasted coconut and striped with dark chocolaty coating chocolaty coating

TAGALONGS®

Crispy cookies layered with peanut

butter and covered with a chocolaty coating

DO-SI-DOS®

Crunchy oatmeal sandwich cookies with

creamy peanut butter filling

SAVANNAHSMILES®

Crisp, zesty lemon wedge cookies dusted

with powdered sugar

TREFOILS®

Traditional shortbread cookies that are

delightfully simple and satisfying

GIRL SCOUTS'MORES®

Crunchy graham sandwich cookies with creamy chocolate and

marshmallowy filling

TOFFEE-TASTIC®

Rich, buttery cookies with sweet, crunchy

toffee bits

The GIRL SCOUTS® name and mark, and all associated trademarks and logotypes, including GIRL SCOUT COOKIES®, THIN MINTS name and mark, and all associated trademarks and logotypes, including GIRL SCOUT COOKIES, THIN MINTS name and mark, and all associated trademarks and logotypes, including GIRL SCOUT COOKIES®, THIN MINTS® ®, TREFOILS, THIN MINTS, TREFOILS, THIN MINTS®, TREFOILS® ®, , TREFOILS, , TREFOILSGIRL SCOUT COOKIE SALE®, GIRL SCOUT COOKIE PROGRAMGIRL SCOUT COOKIE SALE, GIRL SCOUT COOKIE PROGRAMGIRL SCOUT COOKIE SALE®, GIRL SCOUT COOKIE PROGRAM®GIRL SCOUT COOKIE SALE®GIRL SCOUT COOKIE SALE, GIRL SCOUT COOKIE PROGRAMGIRL SCOUT COOKIE SALE®GIRL SCOUT COOKIE SALE ®, GIRL SCOUT S’MORES, GIRL SCOUT COOKIE PROGRAM, GIRL SCOUT S’MORES, GIRL SCOUT COOKIE PROGRAM®, GIRL SCOUT S’MORES® ®, DIGITAL COOKIE, GIRL SCOUT S’MORES, DIGITAL COOKIE, GIRL SCOUT S’MORES®, DIGITAL COOKIE® ®, DIGITAL COOKIE®, DIGITAL COOKIE and the Trefoil Design, are owned by Girl Scouts of the USA. Little Brownie Bakers is an official GSUSA licensee. SAMOAS, TAGALONGS, DO-SI-DOS, SAVANNAH SMILES and TOFFEE-TASTIC are registered trademarks of Kellogg NA Co. Copyright ®, TM, © 2018-2019 Kellogg NA Co.

Product formulations can change at any time. We encourage you to check the ingredient statement on each package you purchase for the most up-to-date information on the ingredients contained in the product in that package. For more details check with Little Brownie Bakers.

ALL YOUR GIRL SCOUT COOKIE

NO

HIG

H FRUCTOSE CORN

SYRUP

RSPO-1106186

THIN MINTS®

Crisp wafers covered in chocolaty coating made with natural

oil of peppermint

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REWARDSOnce your girls know the product line-up, they should work on setting goals. Goal setting helps girls see a larger picture and teaches the girls how to work hard to achieve their goals. A driving aspect of the girls’ goal will likely come from the various rewards she can earn.

TROOP PROCEEDS:

Troop treasuries have the opportunity to earn $0.65 per package for every package sold by the troop. In addition, each troop will have the opportunity to earn an additional $0.05 per package if the per girl selling average is 300+ packages.

TROOP SUPER SELLER REWARD:

Troops with a selling girl average of 400+ packages will receive a Cookie Power Super Seller Patch for each selling girl, plus $25 in additional proceeds to fund a troop activity for every selling girl and two registered adults. Troops with a selling girl average of 600+ packages will receive $25 in additional proceeds to fund a troop activity for every selling girl and two registered adults.

CELEBRATION EVENTS:

Each girl who sells 1,000+ packages is a Top Achiever and will be invited to a Celebration Event with one adult guest in the summer of 2019. Only the girl who earns 1,000+, and one adult are guaranteed to attend. Girls select one celebration event to attend. Any additional tickets MAY be off ered, if available, for purchase.

TOP 100 COOKIE CEOS:

The top 100 Cookie CEOs in the state will be invited to the Top 100 Cookie CEOs event with one adult guest. Their names and packages sold will be engraved on a plaque in the GSCO Corporate offi ce.

S’MORES CLUB:

Girl Scouts of Colorado has an exciting reward available exclusively for Girl Scouts of Colorado girl members and adult volunteers who participate in both the 2018 Fall Product Program and 2019 Girl Scout Cookie Program and meet the requirements.

First year girl members and up to two troop adults can earn a beautiful sterling silver bracelet with uniquely designed charms. Second year girl members and up to two troop adults will receive uniquely designed charms to add to their bracelet. Girls and adults can also earn a special personalized avatar patch and qualifying troops can earn an exclusive booth selection opportunity. For more information, visit girlscoutsofcolorado.org/smores.

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BADGES

THIS COOKIE SEASON,ADD TO YOUR SKILLS!

Find out how to earn all these badges* by getting The Girl's Guide to Girl Scouting and checking out your Financial Literacy and Cookie Business badges.

DAISY

BROWNIE

JUNIOR

CADETTE

SENIOR

AMBASSADOR

COOKIE BUSINESS BADGES FINANCIAL LITERACY BADGES

PLACE HOLDER 2

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THE GIRL SCOUT COOKIE ACTIVITY PINAll girls who participate in the Girl Scout Cookie Program are eligible to earn the annual Cookie Activity Pin, which recognizes the 5 Skills learned and practiced during the program. Girls can collect a diff erent color of pin every year.

Here’s how girls can achieve the 5 Skills through the Girl Scout Cookie Program:

GOAL SETTING:

• Set personal learning goals. What do you want to learn this year? What do you want to do better? Share this with at least one other person or your group. • Set personal sales goals for yourself based on your personal and group goals. Keep a record of your accomplishments each year!

DECISION MAKING:

• Develop a basic business plan for cookie sales. • Work as a team with other Girl Scouts to decide when and where you’ll sell cookies and what you’ll do with the money you earn.

MONEY MANAGEMENT:

• Develop a budget for accomplishing at least one of the goals you set in the Goal Setting step. Use this budget to help determine your sales goals. • Learn to explain how the money earned in the Girl Scout Cookie Program helps you, your troop, and your council.

PEOPLE SKILLS:

• Practice your “pitch” for customers about what you are selling, why you are selling, and why they should purchase cookies from you and your troop! • Make a list of customers you will approach. Don’t forget to reach out to your valuable customers who bought cookies last year!

BUSINESS ETHICS:

• Discuss how living the Girl Scout Promise and Law applies to what you do in the Girl Scout Cookie Program as a businesswoman. • Focus on “giving back” through charitable contributions such as the Gift of Caring and Hometown Heroes programs.

The Cookie Activity Pin is available for purchase at the GSCO shop.

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REWARDS

Quote BubbleWhite Board

T-shirt

Fashion Dry EraseMarker

Curio Shelf

3D Leopard Illusion

Leopard Plush

Cookie Tote

Snack/Drink Cup

Fold-out Desk Organizer

Leopard Plush

Chair

Paws-off Journal

Tin

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21

TROOP REWARDS

PATCHES

Shine BrightCase

Lap Board

Phone Ring Stand

Jumbo Pouf 20”

Sleep Mask

Sleeping Bag

Lap BoardLap Board

Secret Drawers

REWARDS

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22

PLACE HOLDER

REWARDSGIRL REWARDS

All rewards are cumulative except Camp Discounts. Each level of reward is added to the previous levels. Girls will have the option to choose between the reward or Cookie Credits at certain reward levels.

Packages Reward1+ Certifi cate

24+ “2019” Year Bar50+ Theme Patch85+ Enamel Pin

125+ Bandanna150+ 150+ Patch180+ Leopard Tin or 10 Cookie Credits225+ T-Shirt or 15 Cookie Credits275+ Leopard Plush or 20 Cookie Credits350+ White Board, Markers, Curio Shelf,

Desk Organizer or 25 Cookie Credits450+ Journal, Creative Caddy, Messenger

Bag or 30 Cookie Credits525+ Build-A-Bear experience or 35 Cookie

Credits625+ Sleep Mask and Sleeping Bag or 40

Cookie Credits750+ Chair, Jumbo Pouf or 45 Cookie

Credits1000+ 1000+ Top Achiever Celebration

Event and Medallion or 50 Cookie Credits and Medallion

1000+ 10% Camp Discount1500+ 15% Camp Discount1500+ Bitsbox - 12 Month Subscription or

75 cookie credits2000+ 150 Cookie Credits2000+ 20% Camp Discount2500+ 250 Cookie Credits3500+ 350 Cookie Credits4500+ 450 Cookie Credits5000 + 50 Cookie Credits for every 500

packages sold beyond 5000

Digital CookiePackages RewardSite setup

and completing one order

Cookie Techie Patch

75+ Phone Ring Stand and Bracelet Pen

125+ 3D Leopard Illusion

Hometown HeroPackages Reward

15+ Hometown Hero Patch** Must complete the GOC tab in eBudde.

Gift of CaringPackages Reward

15 + Gift Of Caring Patch30 + Shine Bright Case50 + Lap Board and Cookie Tote75 + Snack Cup and Secret Drawers

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23

REWARDS

WHY PARTICIPATE?Troop proceeds and individual girl rewards are important, but should not be the only reason to participate. Girls develop skills and confi dence as they participate in the cookie program.

HOW MUCH MONEY DO THE GIRL SCOUTS GET? This question is frequently asked by people purchasing cookies. The answer is not $0.65 or $0.70. The answer is “Girl Scouts get all of it.”

100% of the proceeds from cookies stays in Colorado to provide Girl Scouting to girls in our community. The only portion of the $4 or $5 that doesn’t stay here is what we pay to the bakery for the cookies.

Our cookie program is one of the ways Girl Scouts is funded. The money from the cookie program supports all areas of our council services: girls/troops/outdoor program and adult/volunteer support. Girls are at the very heart of it all, and 100% of the proceeds from cookies goes back to the girls – either directly or indirectly.

Core Cookies Specialty Cookies

Local Girl Scout programs Troop

proceeds & rewards

To pay the bakery

Core Cookies Specialty Cookies

Troop proceeds &

rewards

Local Girl Scout programs

To pay the bakery

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24

REWARDS

WHAT ARE YOU GOING TO DO WITH YOUR MONEY?

Troop proceeds go into a treasury that helps the troop fund the various activities they do throughout the year, such as:

• Service Projects • Troop Supplies • Awards and Recognitions • Event Fees/Trips

ALL the monies are used for ALL the activities. Because the monies in the troop treasuries are blended together the answer to “What are you going to use the money for?” must be blended too. Telling a customer that you use the money for service projects and troop supplies tells more about Girl Scouting and your troop than telling them you are going to have a party. Telling customers that you are using the money to help pay for an experience unlike any other or an opportunity you might never have had tells more about Girl Scouting and your troop than telling them you are going to Denver to spend the night in a hotel. People want to know that by buying cookies they are helping girls to build courage, confidence, and character.

“WHAT HAVE YOU LEARNED IN GIRL SCOUTS” OR “WHAT DO YOU LIKE ABOUT GIRL SCOUTS?”

Questions like these are the opportunity girls need to tell their story. Our girls are full of stories that warm your heart. They can tell you about adventures they have had, friends they met, skills they learned, or opportunities that have enriched their lives. Each girl’s story is her own. Each troop’s story is its own. Girls need to have a story about their Girl Scout experience that they can tell when people ask. The best way we have of letting the community know this is to tell them at every opportunity that presents itself.

Even the youngest girl involved is old enough to tell her Girl Scout story. As an adult who is working with these girls, you need to help educate the girls, so they can better articulate what all Girl Scouts know. Teach your girls. Give them the words. Help them think about their stories. Train them so they are prepared to share the Girl Scout experience.

COOKIE CREDITS

Cookie Credits are rewards earned as part of the Girl Scout Cookie Program (or Fall Product Program). They are issued on a card similar to a gift card and are mailed directly to

the girl (or held at council for camp, if that option is requested during the reward selection process of the program.)

24

2525

REWARDS

WHAT CAN GIRL SCOUTS DO WITH COOKIE CREDITS?

• A GSCO troop or service unit trip, event, or activity with a per girl fee. • A GSCO sponsored or hosted event or activity. • An EF (Education First) Tour. (In the state of Colorado). • Girl Scout Destinations. • Highest Awards project materials and fees. • GSCO shop purchases and shop special orders. • Volunteer-run day camps or events with a per girl fee. • Any GSCO summer camp that uses registration in CampIn Touch (overnight, day, and troop camps).

Cookie Credits do not have a cash value. Cookie Credits expire 10 years from date of issue. Cookie Credits will not be re-issued if lost.

Troops and girls can be reimbursed for these activities using the Cookie Credit Reimbursement Form:girlscoutsofcolorado.org/cookie-credit-reimbursement

Cookie Credits may not be used to pay for/renew membership, pay fees to outside vendors, purchase items not in the GSCO shop, or pay for fees or travel expenses for adults or any children without a GSCO membership or adults.

For questions about what Cookie Credits can be used for or the Cookie Credit Reimbursement Form, please contact: fi nancial.followup@gscolorado.org

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26

REWARDS

HOMETOWN HEROES/GIFT OF CARING PROGRAM

Service is at the core of the Girl Scout Leadership Experience. There are two optional, yet encouraged, ways that Girl Scouts can serve their community through the cookie program.

HOMETOWN HEROES:

The Hometown Heroes (HTH) Program was created so girls would have the opportunity to learn philanthropy and community service through the cookie program. Customers who do not want to purchase cookies for themselves may want to purchase HTH packages to give to others while supporting Girl Scouts at the same time.

• HTH donations may be tax deductible. Customers should consult their tax advisor. • Troops should not take possession of HTH cookies until the end of the program. These cookies should not be part of their cookie inventory during the program. • Follow these easy steps to participate in the Hometown Hero program: • Girls/troops choose a group/organization to receive donated cookies. Recipients can be “heroes” in the community such as non-profit organizations, shelters, firefighters, local military groups, blood banks, or food banks. Contact the selected organizations to get their approval prior to collecting cookie donations. • Tell customers they can buy cookies from your troops to be donated to this group/organization. • Enter all HTH cookie orders in the HTH column in eBudde under each girl who sold them and record the money collected for these packages in the same line. • At the end of the program, use unsold packages of cookies in your troop inventory to fill the HTH order. Additional HTH cookies may be picked up from a local cupboard to complete the order. • All arrangements for selection, delivery and shipment of HTH cookies are your troop’s responsibility. • Last day to deliver HTH cookies June 28, 2019

GIFT OF CARING:

In this council-wide Gift of Caring (GOC) Project, customers can purchase virtual packages of cookies that GSCO will deliver to the military, both local and overseas, and local charities on behalf of our troops. The girls collect the money, but do not physically take possession of the cookies.

• Tell customers they can purchase cookies from your troop to be donated to the military and local charities. • Enter all GOC cookie orders in the GOC column of eBudde under each girl who sold them and record the money collected for these packages in the same line. • No need to order from a cupboard to account for these “virtual” packages. eBudde allows this to be automatically calculated.

26

27

BEFORE THE PROGRAM STARTS

INITIAL LOG IN

• You will receive an email from eBudde • Follow link to login page • At the password screen enter and confi rm password • Enter your contact information and set up security questions. All information is required.

TROOP DASHBOARD

• This is the screen you will see every time you log into eBudde™. • Important messages from council and/or your service unit may be posted on this screen. • Troop checklist for tracking activity in eBudde™ is available here. • Upcoming scheduled booths • SUCM contact information

eBudde™ and PROGRAM PROCEDURES

eBudde™

eBudde™ is the online cookie inventory management system from Little Brownie Bakers. You will receive eBudde™ updates and announcements via email throughout the program.

Additional online trainings are available for eBudde™ with step-by-step instructions for each of the tabs. Also available is your eBudde quicksheet for quick reference.

Once the TCM has an approved agreement on fi le, they will be given access to eBudde™.

28

eBudde™ and PROGRAM PROCEDURES

CONTACTS TAB

• Click edit next to your contact information to update your personal information as needed. • You may change all the information displayed except your email address. • You may change your email by logging out and at the login screen click link to update your information. • Click submit to save the information.

SETTINGS TAB

• Click the edit settings button. Some fi elds are not accessible for troops. Make sure all information is correct. If any information is incorrect that you cannot edit please contact your regional product program specialist for corrections. • Enter troop goal (pkgs) • Add in troop leader. Optional. • Scroll to bottom of screen • Click updateGirls registered and girls selling will be automated. Council will enter banking information from ACH forms.

29

eBudde™ and PROGRAM PROCEDURES

GIRLS TAB • Girls tab will be locked. • All registered girls will be automatically uploaded into eBudde™. • Verify the accuracy of your roster in eBudde BEFORE submitting your IO on January 14. • If missing girls, contact your volunteer support specialist. • Uploads will run weekly to ensure all newly registered girls are entered. • Troops will NOT be able to add a girl to a troop in eBudde™. • After registering a new girl, it may take up to a week for her information to upload. If she does not show up, contact your volunteer support specialist.

INITIAL ORDER TAB

An Initial Order (IO) is the cookie order the TCM places prior to the beginning of the program so the girls have cookies in hand for the fi rst day of the program. These cookies will be picked up on the day before the program begins and given to the girls the morning of the fi rst day of the program.

Troops may start to enter their IO in eBudde as soon as they gain access. Remember: to gain eBudde access you must have an approved TCM agreement on fi le.

Troop Initial Order (IO) is due in eBudde by 8 p.m. (MST) on January 14, 2019.

How much to order for an IO? Your IO should be based on your troop’s history and the below variables. Troops who did not participate in the 2018 program should use the following criteria to determine how much to order for their IO: • Each girl’s individual goal • Troop goal • Does the troop wish to earn the IO reward? • How many booths does the troop plan to have? • How close is the nearest cupboard?

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eBudde™ and PROGRAM PROCEDURESIf you are a new troop, or unsure, our website has an IO calculator that recommends how many packages of each variety you should order. This is a recommendation based on 80% of the previous year’s PGA for new troops/girls. Visit girlscoutsofcolorado.org/IO

225/girl 325/girlThin Mints 76 Thin Mints 110Samoas 52 Samoas 75Tagalongs 34 Tagalongs 48Do-Si-Dos 18 Do-Si-Dos 26Trefoils 16 Trefoils 23S’mores 13 S’mores 20Savannah Smiles 9 Savannah Smiles 13Toffee-tastics 7 Toffee-tastics 10

Initial Order RewardTroops with an IO of 225+

packages per reg girlTroops with an IO of 325+

packages per reg girlCEO Patch Pin (girls) Goal Getter Patch (Girls)

CEO Patch Pin (2 adults) 2 Adult T-Shirts2 Table cloths

SUBMITTING YOUR IO:

• To submit an IO in eBudde™, go to the INITIAL ORDER tab located on the top row of the dashboard. • Troops will order cookies for the entire troop. Total amount of cookies in PACKAGES will be entered under the appropriate variety on the OTHER LINE. The cookies from this order can later be credited to girls once the girls and their caregivers have accepted the cookies, and the cookies have been sold. • Troops will place this order in PACKAGES in increments of 12 (12 packages = 1 case) and eBudde™ will automatically calculate those packages into cases, rounding to the nearest case. • When working in this tab, please remember to save frequently. • Do not hit submit until the order is ready to be submitted. Once the submit button has been hit, the tab will lock. • Please do not wait until the last minute to submit a troop IO. • Please refer to your SUCM if there are any questions. • REMEMBER that IOs must be placed by 8 p.m. MST on January 14, 2019.

31

eBudde™ and PROGRAM PROCEDURES

DELIVERY TAB

Submit your delivery time and location: • Troops will be able to select a cookie pick-up time and location in eBudde™ when the IO is placed. To select your delivery site and time slot, go to the DELIVERY TAB in eBudde™. Choose the delivery site and available time slot that best meets the needs of the troop. • If the IO is a larger order, eBudde will automatically select additional time slots to accommodate the order. • Once the delivery time and location has been selected, please review and print the CONFIRMATION. Please make sure a copy of this confi rmation is brought to the delivery site for pick up.

32

eBudde™ and PROGRAM PROCEDURES

INITIAL COOKIE PICK-UP

Now that the troop IO has been placed and you’ve selected a delivery time and location, it is time to sit back and relax until cookies are to be picked up.

Remember: The troop ACH authorization MUST be submitted prior to any cookies being picked up!

This is an adult activity. Bring only adults with you to help. No children, no pets.

Delivery of cookies will begin with the outlying communities and cookie cupboards. These distribution sites will receive cookies from Monday, January 28 - February 1, 2019. Main cookie distribution will take place on February 2, 2019.

• Cookies are NOT to be sold before Sunday, February 3, 2019. • Safety first! Our distribution sites are drive through pick up stations and delivery agents

may use forklifts to move cookies.

Use the guide below to approximate how many cases of cookies will fit in a vehicle. The amounts given assume the vehicle will be completely empty (no car seats, pets, children, etc) except for the driver. Make sure there is sufficient room in the vehicle for the cookies to be picked up. Cookies must be picked up in one trip, so have additional vehicles ready for pick up if necessary. You will not be able to pick up cookies if you do not bring the appropriate number of vehicles.

Car Type Number of cases Car Type Number of casesCompact car 23 Station wagon 75Hatchback car 30 Minivan (seats in) 75Mid-size sedan 35 Pickup truck (full bed) 100Sport utility vehicle 60 Cargo van (seats in) 200

IOs not picked up as scheduled on delivery day will be returned to the warehouse and those cookies will not be available for pick up until February 4, 2019. The troop will be charged a $25 transportation and storage fee to their eBudde account. Pickup will need to be coordinated with the warehouse. Contact your SUCM for assistance.

DELIVERY DAY CHECK LIST

□ Bring troop delivery confirmation (printed from eBudde) to pick up cookies. □ Be on time! □ If arriving early to pick-up cookies, do not block the loading area. Do not pull in until

assigned time. □ Wait for all vehicles in your party to arrive. All vehicles must drive through together. □ Be patient and courteous with volunteers at the delivery site.

Remember they are all volunteers, too! □ Remain in vehicle at all times. This is for the safety of the driver and all those picking up

cookies.

33

eBudde™ and PROGRAM PROCEDURES

WHEN YOU GET HOME:

□ Take the cookies out of the vehicle IMMEDIATELY. Many are chocolate and can melt quickly. □ Double count the cookies to make sure they are all accounted for. If there is a discrepancy, return to delivery site for correction. Any discrepancies must be resolved within 24 hours. If there are extenuating circumstances, contact your SUCM. □ Fill in due dates and your contact information on the girl order cards and money envelopes. □ Make sure every package of cookies that leaves TCM possession is signed for on a receipt. □ Damaged packages may be exchanged at any cupboard.

WHAT TO DO IF A CAREGIVER DOESN’T PICK UP COOKIES?

If cookies are not picked up by a caregiver within four (4) days: • Use the cookies for additional orders from other girls. • Use the cookies for booths. • Use the Cookie Exchange on the GSCO Classifi eds to complete a troop-to-troop transfer. • Reach out to other troops in your SU, your SUCM will assist you with this.

DURING THE PROGRAM

INVENTORY MANAGEMENT

Inventory management is key to a successful cookie program. SUCMs have experience in this area and are happy to help troops navigate throughout the program.

The TCM and troop leader should agree on a plan for how cookies will be distributed to the girls/caregivers. Experienced TCMs recommend you seek a commitment from the girl and her caregiver for the minimum number of cookies she will sell. Once the money for those initial cookies has been turned in, the girl/caregiver may be given more inventory.

Anyone storing cookies must store them in a temperature-controlled, food safe, smoke-free environment.

Explain the procedure to girls and caregivers to alleviate confusion and create accountability. Experienced TCMs and leaders strongly encourage that you do not check out additional cookies to a caregiver until funds have been turned in for their previous check-out of cookies.

Each troop will be provided with cookie receipt books to be used to track cookie and money transactions within the troop. They are carbon copied so that both the TCM and the caregivers can keep a copy. This paper trail is very important and is for the protection of everyone involved. The signed receipt transfers the fi nancial responsibility from one to the other and must be kept for reference.

• Write a receipt for every package of cookies checked out and all money transactions.

34

eBudde™ and PROGRAM PROCEDURES

• On every receipt include cookie variety, how many packages of each, troop number, date the signature of the adult accepting the cookies or money, as well as the person giving the cookies or money. • Both parties should count the cookies and money together. • The troops should keep the white copy of receipt and give the yellow copy to the caregiver. • Keep copies of ALL receipts, including starting inventory order, cupboard and troops transactions. • Update eBudde™ frequently.

There is a no return policy on cookies. However, if a package of cookies is damaged, the package may be exchanged at any cookie cupboard for a non-damaged package of the same cookie flavor.

Damaged means:

□ Crushed package □ Sealed but empty package □ Unsealed package □ Returned by customer for any reason

GIRL ORDER TAB

Allocating cookies (both initial and additional)• Click on the girl’s name

• Click Add Trans • Green boxes will appear across the bottom of the screen, record total number of packages given to girl in appropriate columns. Be sure to add comment (date, and name of transaction) in comment column to track transactions. • Click OK button or just hit enter. • Click Save to save transaction. • Repeat for each as needed.

35

eBudde™ and PROGRAM PROCEDURES

Recording a girl payment

• Click on the girl’s name • Click Add Payment • Green boxes will appear at the bottom of the screen, record total amount paid in the paid column. Be sure to add comment (date, and name of payment) in comment column to track payments. • Click OK button or just hit enter. • Click Save to save transaction. • Repeat for each as needed.

TROOP-TO-TROOP TRANSFERS

• Troops are encouraged to connect with each other to exchange varieties, or transfer packages from one troop to another. • Visit the classifi eds section of the GSCO Blog to connect with other troops looking to exchange cookies. • Troop-to-Troop transfers may be done in packages and do not require full cases. • When transferring packages to another troop, the troop profi t and fi nancial responsibility are also transferred. • Use a receipt to document the movement of cookies between troops. The receipt should include contact information for both troops. • The troop receiving the cookies will enter the transaction in eBudde™

TRANSACTION TAB

Adding a troop-to-troop transfer • Click Add a Transaction button • Choose your pickup date and time • Choose the following information from the drop-down boxes: • Type = normal

• Repeat for each as needed.

36

eBudde™ and PROGRAM PROCEDURES • 2nd Party = Troop • Troop # = 5-digit troop number of the troop giving cookies • Movement = Add product • Fill in correct number of packages/cases by fl avor • Click save/print for transaction receipt • Verify the transaction was saved

If your troop believes they have more cookies than your girls can sell, contact your SUCM immediately for assistance!

WHAT TO BRING TO A COOKIE BOOTH…

□ A printed copy of booth sign-up from eBudde (for Council Sponsored Booths) or written permission from store manager (for My Sales Booths). □ Cookies □ Booth inventory sheet to track purchases or a device with Booth Sale Recorder app □ Table and chairs □ Table cloth (optional) □ $60 in change (30-$1 bills, 6-$5 bills) □ Hip bag or pocket aprons to manage money □ Booth posters or other decorations – bling your booth!** (if allowed by store location) □ Any additional items a booth location may require. These requirements will be noted in eBudde. □ First aid kit, emergency card, and permission slips/health forms**Find resources, ideas, and clipart at littlebrownie.com

37

eBudde™ and PROGRAM PROCEDURES

SELLING COOKIES

With thousands of girls in Colorado participating in the cookie program, it is essential that we provide guidelines to ensure every girl has a chance to be successful. GSCO appreciates everyone abiding by the guidelines, incorporating the Girl Scout Promise and Law into the cookie program, and sharing them with the families in each troop.

Girl Scouts must always respect areas that have “no solicitation” rules and should be a sister to all other Girl Scouts they encounter when selling cookies!

Per established policies by GSUSA, girls cannot sell cookies to a business that plans to resell the product to its customers.

THERE ARE MANY WAYS A GIRL CAN CHOOSE TO SELL COOKIES, INCLUDING:

IN-PERSON

• Selling to family, friends, neighbors, and caregivers’ co-workers. • Selling door-to-door in your neighborhood or nearby neighborhoods.

“DIGITAL ORDER CARD” (DOC)

The DOC is an online program that allows Girl Scouts to sell cookies to friends and family only. There are many benefi ts of using the DOC to include:

• Girls will be able to learn 21st century entrepreneurship skills and have the opportunity to expand their cookie business. • It is the perfect solution for selling to out-of-town relatives and friends who want to support a girl, but for whom personal delivery isn’t an option. These special customers can order cookies from a girl and pay online. • Digital Cookie also allows individuals to support girls/troops by donating cookies through the Gift of Caring program should they not want to purchase cookies for themselves.

In order for a girl to participate in DOC

• Council must have her registration data correct and complete. This includes the accurate name, birth date, troop number, grade level, and caregiver email address for each girl. • Changes may be made by visiting their MyGS site. • If additional assistance is required, or if you have a caregiver or leader who does not receive the DOC link, please click on the “contact us” or “help” link at the bottom of the login page

38

eBudde™ and PROGRAM PROCEDURES

38

Once the DOC program is activated:

• Caregivers will receive a message to the email address we have on fi le. • This message will contain instructions on creating their girl’s DOC site and how to begin to receive and accept orders. • All DOC online orders will automatically be imported into eBudde and credited to the girl and funds credited to troop in eBudde. Shipping/handling fees are paid by customer.

Accessing the Digital Cookie as a volunteer:

• Watch for an email that will have “Girl Scout Cookie Program” as the sender and the “from” an email address will be email@email.girlscouts.org. • Click on the green button in the email. • Create a password and use your email address and password to login. • View the safety video and sign the terms and conditions. • Check out your troop’s progress on your digital cookie dashboard.

Customers have three options:

• Donated cookies (DOC DON): purchase “virtual” cookies that will be donated to Gift of Caring. • Direct shipped delivery (DOC SHIP): purchase cookies that are shipped to customer address as provided. • Mobile app, direct delivery (DOC INHAND): customer must meet with girl in person to purchase cookies using the digital cookie mobile app. The mobile app allows customers to use a credit card as payment. Cookies come out of girl’s on hand inventory.

All DOC orders will automatically be recorded in eBudde. DOC INHAND orders are recorded diff erently in eBudde than DOC DON or DOC SHIP orders. Shipped or donated orders use inventory from the bakery, and when recorded in eBudde, they add cookie packages to the troop’s inventory. In hand orders use inventory the troop already has in their possession and has allocated to girls.

39

eBudde™ and PROGRAM PROCEDURES

BOOTHS

A booth is a stationary location with a public customer target. Booths are designed to allow girls to sell cookies at grocery stores, religious institutions, banks and other private locations, contacting people who may not have been approached in-person. All cookies sold at a booth will count toward individual girl rewards.

All booths are optional. For safety reasons, two non-related adults MUST remain at each booth at all times, unless they are the caregiver of the girls selling.

Council booth times and locations are organized by GSCO. Girls can also sell at My Sales booths.

“My Sales” (Troop organized booth sites)MY SALES BOOTHS RUN FROM FEBRUARY 3, 2019 TO MARCH 10, 2019.

GSCO encourages Girl Scouts to use their creative entrepreneurial spirit by holding “My Sales” at unique community locations. Possible locations include:

• Stores that are NOT included on the council booth list. (DO NOT CONTACT: Walmart, Sam’s Club, Safeway, Albertson’s, King Soopers, and City Market) • Sporting events. • Parks and playgrounds. • Concerts and plays. • Car washes. • Places of worship.

Encourage caregivers to work with family, friends, and local businesses to uncover new selling opportunities and increase your troop’s success.

These sites must provide a safe and secure location for the girls and cannot confl ict with a Council Sponsored Booth site or any other My Sales sites.

All booths must be approved by the manager of the location. Once approved by the manager, all “My Sales” need to be entered in eBudde™ a minimum of 48 hours prior to the start time and must be approved by your SUCM. If your girls are unable to attend a My Sales booth, please contact your SUCM so they can remove it from eBudde.

Girls may set up booths in front of their own residences. DO NOT ENTER PERSONAL RESIDENCE ADDRESSES IN eBudde!

40

eBudde™ and PROGRAM PROCEDURES

COUNCIL-SPONSORED BOOTHS (February 15 - March 10, 2019)

All troops will have the opportunity to sign up for booth locations that have been pre-arranged by Girl Scouts of Colorado. There are certain locations that council coordinates at the corporate level. These locations are NOT to be contacted by any troop (girl or adult), at any time, for any reason. NO EXCEPTIONS!

• Council booths that are coordinated by GSCO staff : Safeway, City Market, King Soopers, Albertsons, Walmart and Sam’s Club locations in the state of Colorado. • GSCO staff coordinates with each of these corporations to establish the dates and times they will allow girls to sell at their locations during the cookie program. Troops MUST NOT contact these locations for additional booth times and/or to make changes to the booth times or dates.

Troops contacting these locations are subject to the loss of all booth sites as well as a $25 fi ne! No exceptions!

GSCO understands Girls Scouts have set both individual and troops goals and count on booths to help meet these goals. However, it is not the responsibility of GSCO or its staff to determine which troops have the better goals or booth sites. The selection system in place is the fairest way for troops to reserve council booth locations.

SELECTING COUNCIL BOOTHS IN eBudde:

Booth selections will take place in six rounds.

• Round 1 – Opens on January 24 at 6 p.m. and will close at 11:59 p.m. Troops can select one location. • Round 2 – Opens on January 25 at 6 p.m. and will close at 11:59 p.m. Troops can select one location. • Round 3 -- Opens on January 29 at 6 p.m. and will close at 11:59 p.m. Troops can select two locations. • Round 4 – Opens on January 30 at 6 p.m. and will close at 11:59 p.m. Troops can select three locations. • Round 5 – Opens on January 31 at 6 p.m. Troops can select up to maximum of 100 booths. On February 11 troops will be able to make an unlimited amount of booth selections.

As a statewide organization, all booth sites are available to all troops.

• February 7 at 6 p.m., booth selections will remain open for the remainder of the program. • Troops who earned the Fall Product Program S’mores Club incentive will have an extra booth selection opportunity prior to round one. The TFPM will receive an email with more details (check spam/junk folder). • If a troop misses a round of sign-ups, the TCM will have to wait until the next round opens. • The TCM must schedule/select all booths in eBudde™.

4141

eBudde™ and PROGRAM PROCEDURES

BOOTH SITES TAB

SELECTING A COUNCIL SPONSORED BOOTH

• Use drop down menu to select Council Booths. • Click on plus sign next to the city where you would like to hold a booth. • Choose the location. • Choose the date and time. This will bring up a new screen with all available time slots. • Click on your preferred time slot. • Click submit button. • You will receive a message that your time is reserved. • Be sure to select only the amount of booths your troop will be able to attend . • If a troop is unable to attend a scheduled booth, please deselect the site in eBudde as soon as possible. This allows other troops to schedule a booth in that location and prevents customer disappointment from showing up to a booth found on the Cookie Locator only to fi nd you are not there. fi nd you are not there.

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42

eBudde™ and PROGRAM PROCEDURES

ADDING A MY SALES BOOTH • Use drop down menu to select My Sales • Click on add location • Enter all information in boxes • Click add • Approval will show pending • My Sales location will either be approved or denied by SUCM

COOKIE LOCATOR

All booths in eBudde (including all My Sales booths) will be uploaded to the Cookie Locator, a Little Brownie site (and mobile app) and the Cookie Finder, allowing customers to search for booths by zip code. This will be advertised via GSCO’s website, social media tools and via other external ad placements. cookielocator.littlebrownie.com/

Remember to keep your booth scheduler in eBudde up-to-date throughout the program so that customers are able to fi nd you through these channels.

• My Sales location will either be approved or denied by SUCM

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PLACE HOLDER 2

43

eBudde™ and PROGRAM PROCEDURES

BOOTH ETIQUETTE

It’s important to be polite and follow the rules while selling at a booth. We have gathered some “Do” and “Don’t” tips from some of the most successful troops to help troops with their booths.

DO’S • Approve booth site/time with management/council. • Know your booth location and prepare for weather.• Check-in and check-out with store manager. • Locate a safe restroom for girls and adults to use. • Dress appropriately and identify yourself by wearing uniform or membership pin.• Be polite, pleasant, and smile. Thank people whether they make a purchase or not. • Stay only for the time your troop reserved. • Appropriately divide booth times into shifts for girls selling.• Send a “Thank you” note to store manager. • Be smart with money by keeping money out of sight. • Report any incidents/theft to GSCO, police, and local security. • Communicate with your troop to decide how to fairly divide cookies sold at booth among the girls selling at booth. • Plan to have at least two adults and one girl at booth at all times • Girls make ALL sales. • (ADULTS) Settle any disputes in the Girl Scout manner (DO NOT involve store manager).

DON’Ts

• Show up to booth location without appropriate approval.

• Block entrance or any other doorway• Jump, run, play, or go into parking lot • Leave money on table, under table,

or in a box. • Attempt to physically recover stolen items

if someone takes money or cookies from your booth.

• Take friends or siblings as they are not covered by Girl Scout insurance.

• Take animals/pets. • Allow adults to sell for girls • Eat or chew gum while speaking to

customers.• Have any food items, other than

cookies, on your booth table. • Have more than three girls at a booth at

anytime.• (ADULTS) Smoke or consume alcohol at

booth in front of adults, girls, or customers.• (ADULTS) Do not carry any firearms.

BOOTH RULES• Girls make all the sales

• An adult must always be at a booth with no more than three girls

• Two unrelated adults (one needs to have current membership and background check)

and up to three girls

• One caregiver with up to three daughters (all daughters must have current memberships)

• Adults may not smoke, consume alcohol, or carry firearms

• Absolutely no siblings or other tag-alongs

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eBudde™ and PROGRAM PROCEDURES

BOOTH TIPS

Offer a Gift of Caring or Hometown Heroes optionDuring booths, ask customers to donate cookies. Promote the option with posters or tally donated packages on a large chart.

Share goals with customersCustomers love to hear how girls are making a difference, so encourage girls to make posters, banners, or T-shirts to get the word out.

Make cookie bundlesGet creative and attach a ribbon and handmade card for maximum impact. Try creating a chocolate lovers bundle with a mix of Thin Mints, Tagalongs, and Samoas. Create an orange and blue “Broncos Bundle” with Do-Si-Dos and Trefoils tied together with blue and orange ribbon.

Give away recipesEncourage customers to try something new by offering a recipe card with every purchase of multiple packages. Recipes can be found on the GSCO Blog.

SamplesIf some varieties are not selling, open a package (troop will need to purchase) and break the cookies into bite sized pieces, and let the customers taste a sample. This will likely spark interest among the customers and increase your sales.

COOKIE CUPBOARDS

Cookie cupboards are locations strategically placed statewide where additional cases of cookies are maintained by an appointed cookie cupboard manager. Troops can obtain additional packages of cookies from a cupboard during the program. Cupboards across the state will begin opening on February 3, 2019. Days and hours of operation for each cupboard may vary due to the type of cupboard and location. Check eBudde for the latest information.

TYPES OF CUPBOARDS:

• Warehouse Cupboards – Girl Scouts of Colorado has partnered with our delivery agents and Little Brownie Bakers to ensure volunteers have easier access to our full range of inventory. Thanks to this partnership, the delivery agent employees will host onsite cupboards in their warehouses. The hours of these cupboards mirror the business hours of their warehouses. • Council Cupboards – These locations are secured and staffed by Girl Scouts of Colorado in store fronts, trailers, and storage facilities around the state. The hours for these cupboards vary by location. • Volunteer Cupboards – These cupboards are hosted by volunteers in their homes, garages or in storage units around the state. Volunteers serve as cupboard managers. The dates and hours of operation vary according to the time the volunteer can give.

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eBudde™ and PROGRAM PROCEDURES • Direct Ship – This cupboard is designed to serve the needs of troops in remote areas who do not have access to any of the above-mentioned cupboards. Troops can order cookies from this cupboard to be shipped directly to their TCMs home. This option is not available for troops along the Front Range or to troops with a cupboard in their area.

GENERAL CUPBOARD GUIDELINES:

• COOKIE CUPBOARDS WILL NOT ACCEPT RETURNS OR EXCHANGES! Damaged packages or cases may be exchanged for non-damaged packages or cases of the same variety. • Any discrepancies in cupboard orders must be reported within 24 hours of pick-up. • Cookies may be ordered in either packages or cases from a cupboard. • Cookie pick-ups should be made by TCM or troop leader. TCM must notify the cupboard manager if someone else will be picking up cookies. Individual caregivers are not allowed to pick up cookies for their daughter. • The TCM will sign a receipt at the cupboard. TCMs will need to keep a copy of the receipt to be put with other cookie receipts and records. All receipts will be electronic. • Transactions are updated immediately in eBudde™ when transactions are complete.

PLACING ORDERS FROM A COOKIE CUPBOARD:

• Place all orders from a cupboard through the Transactions tab in eBudde 72 hours prior to your intended pick up time.

TRANSACTIONS TAB

Adding a Cupboard Order

• Click Add a Transaction button • Choose a pick-up date and time. No same day pick-ups/orders • Choose the following information from the drop-down boxes: o Type = normal o 2nd party = cupboard o Choose the cupboard name o Movement = add product o Fill in correct number of cases/packages by fl avor o Click save/print for transaction receipt o Take receipt to cupboard for pick-up o Verify the transaction was saved • Once the troop enters an order in eBudde, it is locked. Only the cupboard manager will be able to edit the order. • Any order that has not been picked up 48 hours after the scheduled time will be deleted from eBudde™.

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eBudde™ and PROGRAM PROCEDURES

Please be mindful that many cupboards are managed by volunteers. Unexpected life events may happen that prevent the cupboard from operating as planned. If diffi culties are experienced in

obtaining cookies from a cupboard, contact your SUCM for assistance with the matter.

Girl Scouts of Colorado strives to maintain cookie inventory in all cupboards to meet the needs of the troops in the area. However, the success of troop sales can make this a challenging task.

Girl Scouts of Colorado will work diligently to restock cupboards as quickly as possible. Please be understanding of this process. It is possible that cupboards may be short inventory

of some cookie varieties, as the end of the program nears.

CUPBOARD KEEPER APP

Only the cupboard manager will download this app. All cupboards will be utilizing the app this year. Troops will use the eBudde™ App. This is what the cookie cupboard will use to process your cupboard pick-up. Once you arrive all you will need to know is your eBudde username and password. The system will keep eBudde updated immediately so you will have accurate inventory at all times.

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MONEY COLLECTION AND HANDLING

Every GSCO troop should have a troop bank checking account (no savings accounts) into which all money collected during the cookie program should be deposited weekly. All cookie money belongs to Girl Scouts of Colorado, and any misuse or failure to appropriately deposit funds into the troop bank account will result in legal action taken by Girl Scouts of Colorado. HANDLING MONEY

• All money collected from the sale of cookies should be deposited into the troop’s account as soon as possible. This includes both checks and cash. Be sure to keep all bank

deposit receipts! • Do not keep large sums of money in homes or vehicles. Weekly deposits are mandatory.

• Cookie money should never be deposited into a personal bank account. • GSCO allows troops to accept credit cards as a form of payment for cookie purchases. • All decisions regarding which provider to use to run credit cards, as well as fees associated with this choice, belong to the troop and may not pass on to the customer. GSCO cannot recommend nor endorse any provider. • Girls may choose to accept credit cards using the DOC mobile app, with no fees. • Do not accept any bills larger than $20 at a booth. Ask the customer to go into the store and ask for smaller bills. Use a pen to detect counterfeit bills. • If a troop chooses to accept checks, all checks should be made out to “Girl Scouts of Colorado—Troop #####”. • If a troop chooses to accept checks, do not accept checks that are pre-printed and/or checks for large amounts of money (anything over $50).

Girl Scouts of Colorado does not reimburse troops for NSF returned checks. Troops accept checks at their own risk.

CAREGIVER OUTSTANDING BALANCES

It is important to not give caregivers any additional cookies until money for all previously picked up packages has been turned in. Caregivers should submit payment in the original form it was received. Do not accept a personal check to pay for the girl’s cookie bill.

• Should payment concerns arise with a caregiver in the troop, notify your SUCM immediately. • It is encouraged to work on resolving the issue within the troop first, by being in immediate contact with the caregiver. • Document the situation and all attempted contacts. • If money remains uncollected, complete and submit a Money Problem Report. All Money Problem Reports are due no later than March 15 by 5 p.m. • GSCO will then contact the caregiver to try to collect the debt. If the caregiver fails to pay, the debt will be referred to a collection agency and be pursued to the maximum extent of the law. • Troops are NOT to use troop proceeds to cover the outstanding balances. By paying balances owed to GSCO, it makes it more difficult to pursue collections. Additionally, the troop proceeds belong to the girls and by using these funds to cover a bad debt, the girls lose out on all of their hard work.

eBudde™ and PROGRAM PROCEDURES

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eBudde™ and PROGRAM PROCEDURES

TCM OUTSTANDING BALANCES

• TCMs are financially responsible for all cookies taken into the troop inventory until they are signed out by a caregiver or transferred to another troop. Receipts must be filled out and signed by both parties for EVERY transaction/movement of cookies! • Failure to pay GSCO any portion of the amount owed council (found on the Final Sales Report tab in eBudde) by March 20, 2019 will result in the TCM being considered to have an outstanding balance, unless proper paperwork has been submitted documenting transfer of financial responsibility to another party through signed receipts. • Any TCM with an outstanding balance must contact council (both SUCM and VSS will offer support on this) immediately to make the payment, otherwise they are at risk of being referred to a collection agency for the debt and could be pursued to maximum extent of the law.

FINAL TROOP DEBIT

• GSCO will debit all troop accounts on March 20, 2019. All funds must be in troop accounts at this time. A troop will be fined $25 each time the debit does not clear on or after the initial debit date. • GSCO uses a program called Automated Clearing House (ACH). Using an ACH with the bank allows an electronic transfer from a troop bank account to the council bank account. • ACH authorization forms must be submitted prior to receiving any cookies. Visit girlscoutsofcolorado.org/ACH to complete the form. • Contact your SUCM for any further assistance is needed.

WHAT IF?

THEFT, ROBBERY, COUNTERFEIT MONEY, BURGLARY OR FIRE

GSCO does not take financial responsibility for any of the circumstances of a theft, robbery, burglary, or fire, but will evaluate each circumstance on a case-by-case basis to provide assistance to a troop.

A FEW RECOMMENDATIONS TO ASSIST A TROOP IN RECOVERING THE LOSS:

• The police/fire department must be called, and a report taken within 48 hours of the incident. • The number of packages and/or money lost must be specified on their report and/or insurance claim. • A copy of the police/fire report must be submitted with a Money Problem Report no later than March 15, 2019. • In some cases, homeowner’s or rental insurance will cover the cost.

TOUGH QUESTIONS

Girl Scouting has the power to draw attention, especially during the cookie program. Girl Scouts hasbeen a target for those who are trying to advance their own cause. Girl Scouts is a secular, nonpartisan organization. We do not take a position on sensitive social issues that are best addressed by families. The Girl Scout organization is a non-profit, and our fund development exclusively benefits the girls in our programs, not other organizations.

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If a troop, girl, or family is harassed while participating in the cookie program, simply tell the person that this issue has nothing to do with the girls selling cookies to earn money for their troop. If a customer asks about any issues that make the situation uncomfortable, please let Girl Scouts of Colorado help you. Direct questions to Kristin Hamm, Chief Marketing Communications Offi cer Kristin.Hamm@gscolorado.org.

CUSTOMER COMPLAINTS

GSCO expects a certain number of product complaints every year that range from a customer not liking the taste of a cookie to fi nding an empty package in a case of cookies. Some customers call the Little Brownie Bakers Consumer Aff airs number, which is listed on the cookie package. Many customers call a GSCO offi ce or return the package directly to the girl or troop. Regardless of the nature of the complaint, if a customer informs a troop that there is something wrong with the cookies they received, please follow these simple steps:

• Get the customer’s name, contact information, and record the nature of the problem. • Ask the customer to save the package of cookies if possible and let them know a Customer Service Representative from Little Brownie Bakers will contact them. • Call or email a Product Program team member immediately to relay the information. • Replace the cookies for the customer (any variety) or off er a refund. • Give the “returned” product to a local cupboard for a replacement or to a SUCM for credit in eBudde.

VOLUNTEER COMMENTS, COMPLAINTS, CONCERNS

• Please fi ll out the Cookie Action Report: girlscoutsofcolorado.formstack.com/forms cookie_action_report • Submitted report goes to Girl Scouts of Colorado Product Program team

UNSOLD COOKIES

Girls should make every possible attempt to sell the cookies they have picked up. If cookies are left over at the end of the program, the troop must pay for them by March 20, 2019, cookies may continue to be sold until April 30, 2019. Suggestions for excess cookies include: • Door-to-door sales with a caregiver. • Sell to business (Businesses CANNOT resell any product). • After-program booth (troops/caregivers will need to make arrangements with retailers for these—absolutely NO Council contracted locations may be used for this!). • Notify all caregivers that a girl is having trouble selling her cookies or that the troop has extra cookies. • Notify the closest Girl Scout offi ce so inquiring customers may be referred to a troop with extra cookies. • Notify a SUCM.

eBudde™ and PROGRAM PROCEDURES

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eBudde™ and PROGRAM PROCEDURES

ADDITIONAL MONEY EARNING ACTIVITIES

• If a girl/troop chooses to participate in an outside money-earning activity, that activity CANNOT happen during the same time as the cookie program. • No additional money-earning activities may take place from January 14, 2019 to March 31, 2019.

SEASON CLOSE OUT

It is best practice to keep eBudde up-to-date throughout the program. eBudde must be cleaned up and ready for submission by March 12, 2019 at 11:59 p.m.!

ON THE TRANSACTIONS TAB:

□ Verify all transactions and troop-to-troop transfers on the Transactions Tab are accurate. □ Compare all receipts to the transactions for all cookies received and traded. □ If there is a discrepancy, contact your SUCM immediately! □ Please contact your SUCM for further assistance.

ON THE GIRL ORDER TAB:

□ Verify packages have been allocated to the girls correctly. □ Verify the due and paid amounts on the girl totals line match. □ Verify the amount listed in the diff erence line under the total column is zero. Don’t worry if the other diff erence line items do not equal zero, the total diff erence is the only one that matters. This must be done before rewards are submitted. □ If there is a negative number, the troop has cookies left in its inventory. Assign all the packages to the girls who sold them/will sell them. □ If there is a positive number, the troop has OVER ALLOCATED cookies to girls. Remove the over allocated cookies from each girl who did not sell that many. □ Please contact your SUCM.

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ON THE REWARDS TAB:

□ Click the fi ll out button for the fi nal rewards order. The system will display all the rewards available for selection. □ Enter in quantities for the troop reward order. □ If information for a girl order is needed, the system will display in red that a selection is needed. □ If there are choices or T-shirt sizes, selections will need to be made before submission. Any selections not made at time of submission will default to the off ered item, not Cookie Credits. Sizes not selected will be chosen at discretion of the SUCM. □ Click Submit Girl Reward Order. □ Click Submit Reward Order to submit to the SUCM. □ Please contact your SUCM.

eBudde™ and PROGRAM PROCEDURES

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eBudde™ and PROGRAM PROCEDURES

ON THE SALES REPORT TAB:

□ Verify that all information on sales report tab is accurate. □ The SUCM may request that a copy of the troop sales report is printed and signed. □ GSCO will debit the troop account for the amount refl ected on the sales report. This debit will occur on March 20, 2019. □ Please contact your SUCM or refer to the eBudde manual for further assistance.

ON THE REPORTS TAB: □ Save and print any reports that the troop would like to save for records. □ Please contact your SUCM for further assistance.

THANK YOU FOR A JOB WELL DONE!

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RESOURCESBe sure to take advantage of the wealth of resources available online to guide you through a fun and successful Girl Scout Cookie Program.

eBudde- ebudde.littlebrownie.com (or visit littlebrownie.com for a link). This is the online command center for managing the cookie program. Order cookies, track each girl’s activity, and order fi nal rewards for troop and girls.

Little Brownie Bakers – littlebrownie.com (The website of our offi cial Girl Scout cookie baker). Find girl activities, marketing ideas, and clip art to help girls prepare for the cookie program.

Girl Scouts of Colorado council website – girlscoutsofcolorado.org. Visit GSCO’s site to fi nd procedures, forms, materials, manuals, and other helpful information.

Girl Scouts of Colorado Facebook page – facebook.com/girlscoutsofcolorado

Girl Scouts of Colorado Blog – gscoblog.org

VIP eTraining – VIPeTraining.littlebrownie/login.aspx (or visit littlebrownie.com for a link). Get a step- by-step cookie program training whenever you’d like it!

Little Brownie Bakers YouTube Channel – youtube.com/LittleBrownieBakers. Check out a library of inspiring videos featuring real girl stories and selling tips.

Volunteer Blog – blog.littlebrowniebakers.com. Check out the volunteer blog for exciting program resources.

Digital Cookie – Each caregiver will receive a personal email to set up their daughter’s account. Girl Scouts can set up their own personalized sales page, take credit card payment, and ship cookies directly to their customers.

Booth Sale Recorder App – Download the free app from the iPhone App Store or through Google Play for Android. Record sales in real time at booths, making record keeping a snap.

Cookie Locator – cookielocator.littlebrownie.com. Help friends and customers locate the closest cookie Booth Sites with this website. Also available as an app for iPhone and Android.

Girl Scouts of the USA (GSUSA) – girlscouts.org. Locate info on the Girl Scout Cookie Program and national cookie badges and pins.

DOC Mobile App – Download the free app from the iPhone App Store or through Google Play. This app will not work on Windows phones. Allow girls to accept credit cards in real time when going door-to-door.

Cupboard Keeper App - This is what the cookie cupboard to use to process cupboard pickup.

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Girl Scouts, like many other organizations, has a lingo all its own. Below is a glossary of terms that you will hear and see as we move through the cookie program.

ACH- Automated Clearing House (ACH) is the banking system GSCO uses for electronic fund transfers during the cookie season. Must be a checking account.

Booth Locator – Visit girlscoutcookies.org and type in your zip code to locate a cookie booth near you. Booth Recorder App – The Booth Recorder App can be used at a booth, so adults can keep track of sales and

girl participation via a smart phone. It allows for immediate recording of the number of packages sold and will divide them evenly between the girls participating. Case – There are 12 packages of cookies in 1 case. Cookie Booth – A stationary sale of Girl Scout cookies at a public location. Cookie Credits – A reward choice that can be used to pay for GSCO camp, GSCO program events and other mission related activities, or purchases through the GSCO shop. Cookie Cupboard – Local sites where additional inventory is stored and where troops can pick up additional cookies. Cookie Cupboard Manager (CCM) – Person responsible for managing a cookie cupboard. Cookie Delivery Day – The day troops will pick up their Initial Order (IO) from a designated location. Cupboard Receipt – This is a two-part carbon copy receipt that must be signed any time a troop picks up cookies from a cupboard. Make sure a copy of the receipt is kept for troop records. Troops are responsible for ALL cookies taken from a cupboard.Delivery Agents – These are the transport companies that handle product delivery for Girl Scouts of Colorado. Digital Order Card (DOC) – Where girls can create a custom website and send out a link to their site via email to customers. Customers can order cookies by the variety to be shipped to them or choose to donate cookies through the Gift of Caring program. Direct Sale – GSCO uses the direct sale model, meaning girls have cookies in hand when the program starts rather than taking pre-orders. Troops are able to re-stock their cookie supply throughout the program by acquiring cookies at a cupboard. eBudde – Bakery website used by TCMs to order cookies, select booth sites, track girl/troop sales, record troop finances, and calculate, order and submit rewards. Firm Order Council – GSCO is a Firm Order Council. All cookies ordered from the bakery are owned by GSCO.

No cookies may be returned to the bakery. Gift of Caring Cookies – In this council-wide Gift of Caring (GOC) Project, customers can purchase virtual

packages of cookies that GSCO will deliver to the military on behalf of our troops. The girls collect the money, but do not physically take possession of the cookies. Hometown Heroes – GSCO term for the charitable donation program that allows troops to donate cookies to a local non-profit organization. Individual Girl Member (IGM)/Juliette – A girl who is participating in Girl Scouts but is not part of a troop. Little Brownie Bakers (LBB) – Little Brownie Bakers is our bakery partner for the cookie program. They

supply our council with cookies as well as resources for girls and volunteers to be successful in the cookie program. Package – A single container (box) of Girl Scout cookies. Per Girl Average (PGA) – Average number of packages sold by each girl based on the number of girls selling

in that troop. Rewards – Merchandise or Cookie Credits given to acknowledge a girl’s efforts in the cookie program. Rewards are based on the number of packages sold during the annual cookie program. Service Unit Cookie Manager (SUCM) – Volunteer mentor for troops and Juliettes in an assigned service unit. Starting Inventory Order (SIO) – This is the initial troop inventory order. Troop Cookie Manager (TCM) – Volunteer manager responsible for monitoring the cookie program for a

single troop. Troop-to-Troop Transfers (T2T) – Transfer of cookies (packages and/or cases) between Girl Scout troops. Financial responsibility follows the cookies.

GLOSSARY

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YOUR COOKIE TEAM

Troop Information:Five Digit Troop #: Leader’s Name:

Leader’s Phone: Leader’s Email:

Cookie Support TeamService Unit Cookie Manager (SUCM):

Phone: Email:

Volunteer Support Specialist (VSS):

Phone: Email:

Product Program SpecialistMetro Denver

Kendra O’Brien3801 E. Florida Ave., Suite 720Denver 80210303-607-4886Email: Kendra.OBrien@gscolorado.org

Product Program SpecialistMetro Denver Sharon Ewing3801 E. Florida Ave., Suite 720Denver 80210303-607-4839Email: Sharon.Ewing@gscolorado.org

Product Program SpecialistPikes Peak, San Luis Valley, and Southeastern

Melissa Hall5353 N. Union Blvd., Suite 101Colorado Springs 80918719-304-8312 Email: Melissa.Hall@gscolorado.org

Product Program SpecialistWestern Slope, Southwestern, and Mountain Communities

Mary Ann Deard580 24 ½ RoadGrand Junction 81505970-628-8018Email: MaryAnn.Deard@gscolorado.org

Product Program SpecialistNorthern

Julie Gallagher2725 Rocky Mountain Ave., Suite 420Loveland 80538970-530-1839Email: Julie.Gallagher@gscolorado.org

Product Program Administrative AssistantStatewide

Stephanie Sanders3801 E. Florida Ave., Suite 720Denver 80210303-607-4883Email: Stephanie.Sanders@gscolorado.org

PRODUCT PROGRAM TEAM