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› Dirk Pieter van Donk› Gerben van der Vegt› Kirstin Scholten

Enhancing resilience while maintaining

efficiency: Planning and human decision-making for the unpredictable

› Peter Essens› Thom de Vries

15%

7%

8%

25%

45%

Costs of disruptions over 12 months (157 companies, 2013)

>€1mln

€500,000-€1mln

€250,000-€500,000

€50,000-€250,000

<€50,000

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Why do we need resilience?

Urgent need to better deal with disruptions &

uncertainty

Number of people affected by natural

disasters 1900-2011

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• How are supply chains affected by disruption?

• What is resilience at a supply chain level?• Vertical• Horizontal• Diagonal

How can decision making across the supply chain contribute to effective rebound and resilience ?

Why do we need to research resilience?

Efficiency

Resilience

Sustainability

Relating disruptions and

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rebound

response

prevention

resilience

adaptation

Resilience

• High inventory

• Redundant capacity

• High costs

Efficiency

• Lean

• Little inventory

• Low Costs

Balancing resilience and efficiency

Effective decision making during disruptions and rebound along the supply

chain improves resilience while maintaining efficiency

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Unpredictable Disruptions

Efficiency

Resilience

Sustainability

Scientific contribution› Understanding disruptions and

supply chain resilience

› Understanding group decision making for supply chain resilience• Experimenting with real-life

disruptions• Design and analyse decision making structures• Cooperation within chains and in networks

(4Cs)

Adds supply chain reality to organizational behaviour & in-depth organizational

behaviour to SCM

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Raw Material Factory DC’s Retail

Information Information Information Information

Decision Decision Decision Decision

Along a chain (Scope)

Acro

ss c

hain

s, in

form

ation

and

dec

isio

ns

Contributin

g

to Orgware

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TNO,Research centersConsortium

Consortium

Postdoc 1

PhD

Postdoc 2

Empirical data collection

Awareness for companies, practice decision making

Behaviour and decison making; different coordination modes

Realistic disruption scenarios

Demonstrations, TrainingPublications, Webinars

Crisis management domain, Teaching

RuG, TNO

Building the training tool› Experiment with • Coordination modes• Team composition • Personality traits

› Build realistic scenarios of disruptions from cases

› What are effective interventions:• Management structure: central vs decentral• Creating awareness• Communication media• Cross training

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Valorisation

› TNO: Experienced in applying scientific results to practice• Serious game for Majors, Resilience for defence

forces• PLATT

› Consortium partners: Solution/application orientation• Oversupply of milk• Lower inventories with vulnerable supply chains• Asset renewal with multiple suppliers while

assuring drink water supply› Started with master thesis projects

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