42
Troubleshooting 1 Contents Introduction ........................................................................................ 3 Troubleshooting Techniques ............................................................. 4 Preparation .................................................................................... 4 Knowledge: .................................................................................... 4 Tools: ............................................................................................. 5 Spare Parts: ................................................................................... 5 Backups: ........................................................................................ 5 Troubleshooting Steps ....................................................................... 6 Step 1: Identify the Specific Symptoms: .......................................... 6 Step 2: Make a List of Potential Causes of the Symptom. ............... 6 Step 3: Prioritize Your List ............................................................. 6 Step 4: Eliminate Potential Causes ................................................... 6 Step 5: What to Do if Steps 1 -4 Didn’t Solve Your Problem .......... 7 Additional Tips ............................................................................... 7 Scoring Issues .................................................................................... 8 Circuit Description: ......................................................................... 8 Mis-scoring On One Lane (Non GS-Pinsetters) ............................ 10 Mis-scoring On Both Lanes (Non GS-Pinsetters) .......................... 11 Mis-scoring On Multiple Lanes (Non GS-Pinsetters) ..................... 12 No Scoring On One Lane (Non GS-Pinsetters) ............................ 13 No Scoring On Both Lanes (Non GS-Pinsetters) .......................... 14 No Scores For Multiple Lanes (Non GS-Pinsetters) ..................... 15 No Scoring on One Lane or Lane Pairs (GS-Pinsetters) ................ 16 CRT Overhead Monitor Issues ...................................................... 17 Circuit Description: ....................................................................... 17 One Scorer Overhead Will Not Turn On ....................................... 19

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Page 1: 621 7 Troubleshooting

Troubleshooting 1

Contents

Introduction ........................................................................................ 3

Troubleshooting Techniques ............................................................. 4

Preparation .................................................................................... 4

Knowledge: .................................................................................... 4

Tools: ............................................................................................. 5

Spare Parts: ................................................................................... 5

Backups: ........................................................................................ 5

Troubleshooting Steps ....................................................................... 6

Step 1: Identify the Specific Symptoms: .......................................... 6

Step 2: Make a List of Potential Causes of the Symptom. ............... 6

Step 3: Prioritize Your List ............................................................. 6

Step 4: Eliminate Potential Causes ................................................... 6

Step 5: What to Do if Steps 1 -4 Didn’t Solve Your Problem .......... 7

Additional Tips ............................................................................... 7

Scoring Issues .................................................................................... 8

Circuit Description: ......................................................................... 8

Mis-scoring On One Lane (Non GS-Pinsetters) ............................ 10

Mis-scoring On Both Lanes (Non GS-Pinsetters) .......................... 11

Mis-scoring On Multiple Lanes (Non GS-Pinsetters) ..................... 12

No Scoring On One Lane (Non GS-Pinsetters) ............................ 13

No Scoring On Both Lanes (Non GS-Pinsetters) .......................... 14

No Scores For Multiple Lanes (Non GS-Pinsetters) ..................... 15

No Scoring on One Lane or Lane Pairs (GS-Pinsetters) ................ 16

CRT Overhead Monitor Issues ...................................................... 17

Circuit Description: ....................................................................... 17

One Scorer Overhead Will Not Turn On ....................................... 19

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2 Troubleshooting

Both Scorer Overhead Monitors Will Not Turn On ....................... 20

The Video on One Scorer Overhead Monitor is Bad ..................... 21

The TV Picture on One or Multiple Scorer Overhead

Monitors is Bad ............................................................................ 22

TV-Only Monitors Will Not Turn On ............................................ 23

Lower LCD Display Issues ............................................................. 24

Circuit Description: ....................................................................... 24

Lower Flatscreen Video Routing ................................................................ 24

The Picture On LCD Flatscreen is Bad ......................................... 26

LCD Flatscreens Will Not Turn On ............................................... 27

Console Input Problems .................................................................. 28

Circuit Description: ....................................................................... 28

No Keyboard Input ...................................................................... 29

No Touchscreen Input .................................................................. 30

Audio Problems ................................................................................ 31

Circuit Description: ....................................................................... 31

Intercom and VCR Will Not Work ............................................... 32

Intercom Will Not Work on Any Lane ........................................... 33

Desk Communication Issues .......................................................... 34

Circuit Description: ....................................................................... 34

Cannot Communicate to One Scorer Computer ............................ 35

No Communication to Any Scorer Computer ................................ 36

Pinsetter Problems .......................................................................... 37

Circuit Description: ....................................................................... 37

The Pinsetter for Multiple Lane will Not Turn On

(Non-GS Pinsetter) ...................................................................... 41

The Pinsetter for One Lane Will Not Turn On (All Pinsetter) .......... 42

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Troubleshooting 3

Introduction

The purpose of this troubleshooting guide is to provide fast solutions to problemsthat a bowling center may experience and give you techniques that you can useto resolve problems not specifically addressed in this guide. Using this guideprior to contacting Brunswick’s Customer Response Center will not only speedyour troubleshooting efforts, but will give Brunswick’s technicians valuableinformation should calling the Response Center be necessary.

This guide contains flowcharts to help the mechanic quickly solve commonproblems that may be encountered. It is assumed that the troubleshooter isfamiliar with the components and terminology used in the Vector system andthe basic operation of a multimeter and cable testers. For additional informationabout these topics, consult the Vector Scorer Service Manual (57-900621-000)or the instruction manual that was sent with the multimeter or tester.

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4 Troubleshooting

Troubleshooting TechniquesTroubleshooting the computers and electronics that make up a scoring systemcan be a challenging task. The symptoms exhibited by a problem may be acaused by hardware issues such as faulty cabling, damaged circuit boards, orbad connections, it can be attributed to software issues such as improper setup,faulty configuration, or a software glitch, or it can even be a onetime event thatcauses the problem.

To make matters worse it may be a combination of these things. Despite theseseemingly endless possibilities, anyone can troubleshoot if they use a systematicapproach and ask the right questions. Without a systematic approach you riskwasting valuable time and resources.

Your approach to the problem is just as important as what you do to diagnoseit. The most important thing to remember is to remain calm and take your time.It is not unusual to have your mind flooded with possible causes and solutions.The challenge is take the time to determine which of these ideas make sense.Keep an open mind and explore all possible causes for the problem, but makesure to follow only those possibilities that are related to the problem. If you findyourself getting tired or frustrated, take a break (if possible) and try again later.Finally, don’t be stubborn about seeking help if you need it.

Preparation

It is inevitable that something will happen that will require troubleshooting andthe setup, replacement, or repair of components in your scoring system.Therefore it is important to prepare for that day. What good is finding thecause of a problem if you don’t have the knowledge, equipment, or parts to fixit?

Knowledge:

The more you know about your system before problems occur the easier it willbe to troubleshoot. You can find specific information in the Vector ScoringSystem Service manual supplied with the system (or download the most recentrevision from www.brunswickbowling.com). Related information aboutcomputer hardware, software, and networking can be found on the internet orin local bookstores. Either way having the knowledge upfront can save youtime later.

Attend seminars or schools related to your equipment. These can be anythingfrom the Brunswick Vector Service School to seminars on computer hardwareand troubleshooting.

Another source of information is other mechanics. Their experience may helpyou understand the system better and give you insight to diagnose problemsfaster. A few web sites dedicated to bowling center maintenance even includeforums through which mechanics can communicate. One word of caution, theinformation obtained from these types of sources may come from an uniformedor biased person. If necessary, solicit advice from more than one person.

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Troubleshooting 5

Tools:

Using the proper tools will make any job quicker and easier. Therefore, alwayshave the proper tools on hand to correct or diagnose problems should theyoccur. Knowing what diagnostic tools are available and how to use them isequally important. If necessary, read the users manual that come with the tooland practice how to use it before you actually need it for troubleshooting.

Spare Parts:

Verify that you have adequate replacement parts on hand and that they are ingood working order. Don’t assume that they are functional just because theyare new. Get into the habit of rotating your spare circuit boards into yoursystem on a regular schedule. That way when you go to use components fromyour spare parts, you can be confident that they work.

If possible, pre-configure any components that require setup. This can savevaluable time when you are trying to get the system up and running.

Backups:

One of the most important (and often most valuable) parts of your system isthe information stored on the computer(s). You can save time and reducefrustration if you backup (make a copy) this information. That way if aproblem occurs, the solution may be as easy as restoring the computer to atime when it was functioning properly.

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6 Troubleshooting

Troubleshooting StepsTroubleshooting is not simply finding the cause of a problem and fixing it.Troubleshooting is more properly defined as identifying the specific symptoms,listing the potential causes of the symptoms, and then eliminating these potentialcauses one by one. In other words troubleshooting is a process of elimination.

Step 1: Identify the Specific Symptoms:

Identifying the specific symptom can be the most difficult part oftroubleshooting. Many times you need to rely on second hand information or,at the very least, information that come from an uniformed source. Manytimes the person providing the information will have a different perspective ofthe equipment than that of a mechanic or may use different terms to describethe situation. Because of this always verify and clarify what you are told. Ifyou don’t, you might be troubleshooting problems that don’t exist.

Step 2: Make a List of Potential Causes of the Symptom.

Once you have identified the symptom(s), use your manual, experience, andany other source of information to make a list of things that may have anything,whatsoever, to do with the symptom. Put it on your list even if it may not be alikely culprit.

Step 3: Prioritize Your List

Reorder the list. Put items that are most likely causes at the top and work yourway down to the least likely. During this step you should ask questions such as“Has anything changed recently”, “Has someone worked on the system”, “Hassoftware been updated or re-configured”, “Is this and easy or hard thing tocheck”. The answers to these types of questions can influence the position ofthe items on the list.

Step 4: Eliminate Potential Causes

Try to eliminate the first item on your list. Depending on the item, this can bedone by swapping components or cables connections, altering configurations,taking voltage measurement, or by simply observation. Whatever you cansafely do eliminate the item as a cause is acceptable. Be as creative asnecessary but remember that you don’t want to do anything that might damagethe system or that you can’t undo. IF YOU ARE UNSURE ABOUTSOMETHING: DON’T DO IT. Also remember to properly configure anycomponent that you swap or replace (if required). If the prior steps weredone properly, you will eventually get to an item that cannot be eliminated asthe cause.

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Troubleshooting 7

Step 5: What to Do if Steps 1 -4 Didn’t Solve Your Problem

If after following steps 1 -4 you still have not solved your problem, you need tostart again. Verify each step to ensure that good decisions have been made.Talk to others that are knowledgeable about your system. Many times justtalking with someone will give you a fresh perspective on things and may giveyou ideas that weren’t considered the first time around.

Additional Tips

Cycling power (powering the unit off, then on) or re-seating a connector orcircuit board corrects most problems.

Always verify that a replacement component is actually defective by installingit in another unit.

The simplest solution is normally the correct one and the one most oftenoverlooked.

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8 Troubleshooting

Scoring Issues

Circuit Description:

Scoring for a non-GS pinsetter involves using a camera to take a picture of thepins, analyzing the picture, and calculating the score based on user specifiedsettings. The scoring for a lane begins when the ball passes through the balldetector beam. If the contacts of sweep/rack switch mounted on the pinsetterare “Open”, the Distribution PCB located behind the camera accepts the balldetect signal and begin the scoring process. Refer to figure titled Non - GSPinsetter Circuit Description.

Non - GS Pinsetter Circuit Description

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Troubleshooting 9

Once the picture is “taken” it is sent to the Video3 PCB where it is analyzedand compared to the calibration parameters set on the Pin Setting Screen.

Typical causes of scoring errors are:

External Influences1. Pin Condition2. Excessive reflections in pit area.3. Improper lighting.

Hardware1. Camera2. Distribution PCB3. Video3 PCB4. Primary Patch Panel5. Cabling6. Ball Detectors7. Sweep/Rake switch on pinsetter.

Setup1. Pin calibration on the Pin Setting Screen2. Time Delay settings on the Pinsettings Page

3. Video3 Contrast adjustment4. Sweep/Rake switch actuator position.

For all GS-Series pinsetters scores are generated in the pinsetter’s electricalbox.

Nexgen and later Consolidated electronics connected to the Scorer Computerthrough an RS-232 converter box. Earlier Consolidated electronics andUniversal electronic systems connect to the Scorer Computer via a GS-controller. Typically, if scoring errors occur for a GS-pinsetter, the problem isin the pinholder(s) of the machine or an adjustment to the setting table such asthe stroke limiter or table level. Fail to score situations may be attributed to oneof the interface boxes, the electronics of the machine, or to the Video3 PCB.

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10 Troubleshooting

Is themis-score by1 or 2 pins

only?

Start Here

Verify the pincalibrations on thePin Setting screen

are correct

Check the Delayand Level Settingson the Pin Settings

screen

Check the balldetector

alignment.

Does the BallDetector indicate

when the ball detectbeam is blocked?

Check theSweep/Rakeswitch for

proper operation

Replace/Swapthe pin camera

Check thecondition of thepins for the lane

Check for shinyor oily spots onthe pin curtain

Check forirregular bends

in the pin curtain

Check forproper operationof the pinsetter

YES

NO

NOYESCheck the ball

detector Foradjacent lanes

Replace balldetector

Check the Fast ball/Slow ball Trigg andSpeed limit settings

Verify the nightbowling setting is

set correctly

Mis-scoring On One Lane (Non - GS Pinsetters)

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Troubleshooting 11

Has anymaintenance beenperformed on the

pinsetters?

Start Here

Verify the pincalibrations on thePin Setting screen

are correct

Check the Delayand Level Settingson the Pin Settings

screen

Check the balldetectors

alignment andmounting bracket.

Do the BallDetectors indicatewhen the beam is

blocked?

Check theSweep/Rakeswitch for

proper operation

Replace/Swapthe pin camera

Check theSweep/Rakeswitch for

proper operation

Check for shinyor oily spots onthe pin curtain

Check forirregular bends

in the pin curtain

Check forproper operationof each pinsetter

YES

NO

NO YESCheck the balldetector for

adjacent lanes

Replace balldetector

Check the Fast ball/Slow ball Trigg andSpeed limit settings

Verify the nightbowling setting is

set correctly

Mis-scoring On Both Lanes (Non - GS Pinsetters)

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12 Troubleshooting

Has anymaintenance beenperformed on the

pinsetters?

Start Here

Verify the pincalibrations on thePin Setting screen

are correct

Check the Delayand Level Settingson the Pin Settings

screen

Do the pinsappear too bright

on the PinSettings screen?

Adjust thecontrast controlon the Video3

PCB

Check theSweep/Rakeswitch for

proper operation

Check for shinyor oily spots onthe pin curtain

Check forirregular bends

in the pin curtain

Check forproper operationof each pinsetter

YES

NO

NO

YES

Check the Fast ball/Slow ball Trigg andSpeed limit settings

Verify the nightbowling setting is

set correctly

Mis-scoring On Multiple Lanes (Non - GS Pinsetters)

Check the cablingfrom the ScorerComputer to pin

cameras.

Replace/Swap themain Video3 PCB

Page 13: 621 7 Troubleshooting

Troubleshooting 13

Start Here

Check theSweep/Rakeswitches for

proper operation

Check forproper operationof the pinsetter

No Scoring On One Lane (Non - GS Pinsetters)

Check the cablingfrom the Scorer

Computer toDistribution PCB

Replace/Swap thePrimary Patch

Panel

Check Ribboncables from the

main Video3 PCBto the Primary

Patch Panel

Check the balldetector

alignment.

Does the BallDetector indicate

when the ball detectbeam is blocked?

Replace/Swapthe Distribution

PCB

NO YES

Check the balldetector For

adjacent lanes

Replace balldetector

Reseat / replacethe main Video3

PCB

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14 Troubleshooting

Start Here

Check theSweep/Rakeswitches for

proper operation

Check forproper operationof the pinsetter

No Scoring On Both Lanes (Non - GS Pinsetters)

Check the cablingfrom the Scorer

Computer toDistribution PCB

Replace/Swap thePrimary Patch

Panel

Check Ribboncables from the

main Video3 PCBto the Primary

Patch Panel

Check the balldetector

alignment.

Does the BallDetector indicate

when the ball detectbeam is blocked?

Replace/Swapthe Distribution

PCB

NO YES

Check the balldetector For

adjacent lanes

Replace balldetector

Reseat / replacethe main Video3

PCB

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Troubleshooting 15

Has anymaintenance beenperformed on the

pinsetters?

Start Here

Check theSweep/Rakeswitches for

proper operation

Check forproper operationof each pinsetter

YES

NO

No Scores for Multiple Lanes (Non - GS Pinsetters)

Check the cablingfrom the ScorerComputer to pin

cameras.

Replace/Swap themain Video3 PCB

Replace/Swap thePrimary Patch

Panel

Check Ribboncables from the

main Video3 PCBto the Primary

Patch Panel

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16 Troubleshooting

Start Here

Check thewiring from thetransformer to

the GS controller

Check the Fusesin the GS

Controllers powertransformer

Does theinstallation havea GS Controller

installed?

Does the GSController

Have Power?

Cycle power tothe GS

Controller

Check the RS-232Cable Between theScorer Computerand the Pinset ter

Reseat theVideo3 PCB

Cycle Power tothe Pinsetter

Electrical Box

Reboot theScorer

Computer

Replace the CPUPCB In thePinsetter

Electrical Box

No Scoring on One Lane or Lane Pair (GS Pinsetters)

NO

YES

YES

NO

Is thepinsetter is

10-pin mode?

YES

NO

Put the pinsetterinto Frameworx

mode

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Troubleshooting 17

CRT Overhead Monitor Issues

Circuit Description:

Overhead video for the Vector system can be divided into two types; scorervideo and Global Video.

The scorer video is created in the Scorer Computer by the main Video3 PCB.and is sent to the overhead through the Primary Patch Panel.

NOTE:

A second Video3 is installed in the Scorer Computer if lower LCD screensare installed.

Inside the overhead monitor the Video Interface PCB “senses” the presenceof the video and energizes a 12VDC relay - turning on the monitor. It alsoadapts the video signal so that it can be used by the Video Processor PCB.

Global Video originates as a composite signal from a VCR or other videosource. An Audio/Video box located at the control desk converts thecomposite signal to an RGBS format. Two Global Video Cables are routedfrom the Audio/Video box to the middle of the bowling center where they eachbegin a daisy chain to the rest of the monitors. Refer to figure titled OverheadVideo Cabling.

Like the scorer video the Global Video signal is adapted by the Video InterfacePCB so that it can be used by the Video Processor PCB. A signal sent fromthe Scorer Computer as part of the scorer video cable, allows the VideoInterface PCB to switch the overhead between scorer video and global video.

The Video Processor PCB, also referred to as the Ceronix PCB, takes theselected video from the Video Interface PCB and uses it to control the gunsand deflection coils of the tube so that the picture is displayed properly.

When troubleshooting video issues it is important to determine whether theproblem is exclusive to one monitor or if the problem is on more than one.In addition it is equally important to determine if the problem is in the monitor orif it is external. Swapping cable connections between lanes will typicallyidentify where the problem lies.

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18 Troubleshooting

Overhead Video Cabling.

(1) AUDIO/VIDEO UNIT (2) GLOBAL VIDEO CABLE (3) CONTROL DESK(4) SCORER COMPUTER (5) 27” OR 36” OVERHEADS (6) TV-ONLY OVERHEADS(7) SCORESHEET VIDEO CABLES LANES (8) SCORESHEET VIDEO CABLES LANE (9) TO ADDITIONAL OVERHEADS

3 - 4 1 - 2(10) TO 1/2 OF OVERHEADS

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Troubleshooting 19

Start Here

Swap Video Cablesat the Scorer

overhead monitorsfor the lane pair

Does theproblem move

to the othermonitor?

Swap VideoCables at the

Scorer Computerfor the lane pair

Does theproblem move

back to theoriginal monitor?

Reseat theVideo3 PCB

Check the videocable for a badconnection orbroken wire

Replace theVIdeo3 PCB

Check the fusesin the overhead

monitor

Does the relayinside theoverheadenergize?

Replace theVideo Processor

PCB

Check the wiresto the replay for

goodconnections

IS LEDD4 "On"?

Replace therelay

Check the cablesfrom the top of the

monitor to theVideo Interface

PCB

Is LEDD18 "On"

Replace theVideo Interface

PCB

Replace theTransformer

Replace thepicture tube

Is there 120VACat both sides ofthe contacts on

the relay?

YES NO

YES

NO

NO

YES

YES

NO

NO

YESNO

YES

One Scorer Overhead Will Not Turn On

Cycle Power tothe ScorerComputer

Is the monitorin TV mode or

off at thecontrol desk?

YES

NO

Set the monitorto scorer mode

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20 Troubleshooting

Start Here

Cycle Power tothe ScorerComputer

Check the videocables to each

overhead

Swap/Replacethe Video3 PCB

Check the inputvoltage setup for

each monitor

Reseat theVideo3 PCB

Is the monitorin T V mode or

off at thecontrol desk?

Both Scorer Overhead Monitors Will Not Turn On

YESSet the monitorto scorer mode

NO Check the fusesin the overhead

monitor

Page 21: 621 7 Troubleshooting

Troubleshooting 21

Start HereSwap the videocables at the topof the overheads

Does theproblem move

to the othermonitor?

Swap the videocables at the

ScorerComputers

Reseat theVideo3 PCB

Check the videocable

Swap/Replacethe Video3 PCB

Adjust the screenusing the controls

located on the VideoProcessor PCB and

the Adjustment PCB

Check the wiresfrom the VideoInterface to theVideo Processor

Check the wiresto the VideoInterface for

good connections

Check the videoconnections atthe top of the

overheadReplace the

Video ProcessorPCB

Is the problemwith focus,

screen brightnessor image position

Replace thepicture tube

The Video On One Scorer Overhead Monitor Is Bad

NOYES

Does the problemmove back to theoriginal monitor?

YES

NO

YES

NO

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22 Troubleshooting

Start Here

Adjust the screenusing the controls onthe Video Processor

PCB and theAdjustment PCB

Is the problemwith focus,

image positionor brightness?

Is there a darkline on the or

does the screenroll?

Check the globalvideo cable to the

Video Interface PCB(or T V-Only PCB)

Replace theVideo Interface

PCB(or TV-Only PCB)

Check the videoconnection at the

prior overheadmonitor

Check the videocable at the topof the overhead

monitor

Check the S1Dip Switch

setting in theA/V box

Does theProblem effect

only on monitor?

Does the problemoccur with both

tape and TVsignals?

Does the problemoccur with just the

tape signal

Clean / replacethe VCR

Check the inputsignal to from theantenna, cable orsatellite receiver

Check the videoterminator in thelast overhead ateach end of the

center

Check the globalvideo cable

connections ateach monitor

The TV Picture On One Or Multiple Monitors is Bad

YES

NO

NO

YESYES

NO

YES

NO

Replace theComposite to

RGB PCB in theA/V

Replace thepower supply

for the A/V box

NO

YES

Page 23: 621 7 Troubleshooting

Troubleshooting 23

Start Here

Is the Problem withall the TV-Only

Monitors attachedto the ScorerComputer?

Verify the LaneID Settings forthe Monitors atthe control desk Is the Power

LED (D11)"on"?

Check the fusesin the overhead

monitor

Replace theVideo Processor

PCB

Replace theTransformer

Is the relayLED (D17)

"on"?

Reboot theScorer

Computer

Check the RS-232communicationcable to the first

monitor

Replace theRS-232

Converter box

Replace theTV-Only PCB

Does the relay inthe overhead

monitorenergize?

Verify the Com1Connections

inside the ScorerComputer

TV-Only Monitor(s) Will Not Turn On

NO

YES

NO

YES

NO

YES

Check thepower cablegoing to the

monitor

Verify the LaneID on S1 Dipswitches are

correct

NO

YES

Check the wiresfrom J7 to the

relayReplace the relay

Is there 120VACbetween the

Transformer andthe relay?

YES

NO

Replace thepicture tube

Check the mainbreaker to the

monitors

Page 24: 621 7 Troubleshooting

24 Troubleshooting

Lower LCD Display Issues

Circuit Description:

Scorer video for lower screens is produced by a second Video3 PCB installedin the Scorer Computer. The LCD Interface PCB converts the video so that itcan be displayed by the LCD screens. The video is sent to the lower screensthrough the Secondary Patch Panel. The scorer video cables are exclusive tothe monitor it attaches to. Refer to figures titled and Lower Flatscreen VideoRouting and Lower Flatscreen Wiring .

When troubleshooting lower video issues it is important to determine whetherthe problem is exclusive to one screen or if the problem is on more than one.In addition it is equally important to determine if the problem is in the screen orif it is external. Swapping the video cable connections at the Scorer Computerbetween lanes will typically identify where the problem lies.

Lower Flatscreen Video Routing

(1) SCORER COMPUTER (2) SCORESHEET VIDEO CABLES LANES (3) SCORESHEET VIDEO CABLES3-4 LANES 1-2

(4) FLATSCREENS

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Troubleshooting 25

Lower Flatscreen Wiring

(1) TOUCHSCREEN (2) LCD PANEL (3) LCD VIDEO CONTROL PCB57-301101-400

(4) LCD CONSOLE CONTROL RS232/485 PCB (5) RS-232/EXCITER AUDIO (6) POWER TRANSFORMER57-500363-400

(7) SCORER COMPUTER (8) VIDEO (9) RIGHT LANE(10) LEFT LANE

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26 Troubleshooting

Start Here

Adjust the LCDdisplay

Reboot the ScorerComputer

Check the VideoCable to the

LCD

Is theproblem onone LCD?

Swap videocables at the

secondary patchpanel

Replace theLCD Display

Reseat the 2ndVideo3 PCB

The Picture on LCD Flatscreen(s) Is Bad

YES

NOReseat the 2nd

Video3 PCB

Check the largeRibbon cable

attached to the2nd Video3 PCB

Replace theVideo3 PCB

Check the cable tothe LCD Interface

PCB

Check the cablesto the Secondary

Patch Panel

Swap /Replace theLCD Interface

PCB

Swap /Replace theSecondary Patch

Panel

Did the problemmove to the

other monitor?

YES

NO

Reboot theScorer

Computer

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Troubleshooting 27

Start HereCheck Power tothe LCD Power

Transformer

Check the videocable to theLCD screen

Replace theLCD Screen(s)

Reboot theScorer

Computer

Is the problemon only one

display

Check the fusesin the LCD

PowerTransformer

Replace theLCD PowerTransformer

LCD Flatscreen(s) Will Not Turn On

NO

YES

Are LEDs D12inside the LCD

"on" Or Flashing?

NO

Is LEDs D12 insidethe LCD "on" Or

Flashing?

YES

YESNO Is the About

25VAC ot J7 of thecontroller PCB?

YES

NO

Check thecommunication

cable to theLCD screen

Check powercable from the

LCDtransformer

Check the videocable to theLCD screen

Reboot theScorer

Computer

Check thecommunication

cable to theLCD screen

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28 Troubleshooting

Console Input Problems

Circuit Description:

Communication to the consoles keypads or touchscreens is controlled by RS-232 interface ports on the main Video3 PCB. The communication routed tothe in Primary Patch Panel from the Video3 PCB through a small ribboncable. Each 9-pin connector on the Primary Patch Panel provide two RS-232 communication ports - one for each lane of a lane pair.

NOTE:

Also included as part of the 9-pin connector signals are exciter audio andpower for the Keypad Interface PCBs.

The cable from the Scorer Computer routes to the odd lane console thencontinues to the even lane console.

Inside the console, the Keypad Interface PCB or the LCD Controller PCBcommunicate the bowler’s input via the RS-232 interface. Refer to figuretitled Communication Cabling.

Communication Cabling

(1) SCORER COMPUTER (2) RS-232 (3) TOUCHSCREEN OR KEYPAD(4) LEFT LANE (5) RIGHT LANE (6) LANES 5-6(7) LANES 7-8 (8) LANES 1-2 (9) LANES 3-4

Page 29: 621 7 Troubleshooting

Troubleshooting 29

Start Here

Is the problemon only one lane

or lane pair

Reboot theScorer

ComputerIs the problem

on the leftlane?

Check the smallribbon cables

between the Video3PCB and the

Primary patch panel

NO

YES

No Keyboard Input

Is this theproblem on

one lane only?

Do thePinsetters turn

on?

NO

YES

YES

NO

YES

NO

Check thepower cable to

the PrimaryPatch Panel

Reseat / Replacethe Video3 PCB

Replace thePrimary Patch

Panel

Reboot theScorer

Computer

Check the Cablefrom the Scorer

Computer to J3 ofthe left lane Keypad

Interface PCB

Replace theKeypad

Interface PCB

Check the Cablefrom the Scorer

Computer to J3 ofthe left lane Keypad

Interface PCB

Check the Cablefrom the Scorer

Computer to J3 ofthe left lane Keypad

Interface PCB

Check the Cable fromthe left lane Keypad

Interface PCB(J4) to J3of right lane Keypad

Interface PCB

Page 30: 621 7 Troubleshooting

30 Troubleshooting

Start Here

Is the problemon only one lane

or lane pair

Reboot theScorer

ComputerIs the problem

on the leftlane?

Check the smallribbon cables

between the Video3PCB and the

Primary patch panel

NO

YES

No TouchScreen Input

Is this theproblem on

one lane only?

Do thePinsetters turn

on?

NO

YES

YES

NO

YES

NO

Check thepower cable to

the PrimaryPatch Panel

Reseat / Replacethe Video3 PCB

Replace thePrimary Patch

Panel

Reboot theScorer

Computer

Check the Cablefrom the Scorer

Computer to J9 ofthe left lane LCDController PCB

Replace LCDController PCB

Check the Cablefrom the Scorer

Computer to J9 ofthe left lane LCDController PCB

Check the Cablefrom the Scorer

Computer to J9 ofthe left lane LCDController PCB

Check the cable fromthe left lane LCD

Controller PCB(J10)to J9 of the left laneLCD Controller PCB

Check mainpower to theLCD power

transformer(s)Replace theLCD Screen

Page 31: 621 7 Troubleshooting

Troubleshooting 31

Audio Problems

Circuit Description:

Three types of audio are used in the Vector System.

Sound Exciters originate at the Scorer Computer hard drive and are convertedby the audio circuit on the Motherboard. It is then routed to the KeypadInterface PCB or Touchscreen Controller PCB inside the console from the 9-pin connectors of the Primary Patch Panel.

Intercom audio originates from the intercom handset box and is amplified bythe Audio/Video box located at the control desk. It is sent from the Audio/Video Box to the each Keypad Interface PCB or Touchscreen Controller PCBinside the consoles via the Global Audio Cable.

TV sound originate at a VCR or other suitable A/V source. Like the intercomaudio it is amplified by the Audio/Video box and is sent to the KeypadInterface PCB or Touchscreen Controller PCB through the Global AudioCable.

Once the audios are connected to the Keypad Interface PCB or TouchscreenController PCB, the desired audio can be selected by the Keypad InterfacePCB or Touchscreen Controller PCB through RS-232 communication.Refer to figure titled Audio Cabling.

Audio Cabling

(1) AUDIO/VIDEO UNIT (2) CONTROL DESK (3) GLOBAL AUDIO CABLE(4) SCORER COMPUTER (5) FLATSCREENS OR KEYPADS (6) LLAN EXCITER AUDIO LANES 1-2(7) LLAN/EXCITER AUDIO LANES 3-4 (8) GLOBAL AUDIO CABLE TO NEXT LANE

PAIR

Page 32: 621 7 Troubleshooting

32 Troubleshooting

Start Here

Verify the A/Vbox is configuredproperly for the

control Desk

Does theAudio work forthis Console?

Disconnect the audio cables from

connections J2 on the LCDController PCB or J6 of

the Keypad InterfacePCB of the first console

connected to the A/V box

Reconnect thecable to J2 (or J6)of the T ouchscreenor Keyboard PCB

Does theaudio st illfunction?

The Intercom And VCR Audio Will Not Work

YES

NO

YES

NO

Is the problemon all of the

lanes?

YES

NO

Disconnect the audio cablefrom connections J2 on theLCD Controller PCB (or

J6 of the Keypad InterfacePCB) at the first console

that is having the problem

Is the problemon only one

lane?

YES

NO

Check the cableconnections inside

the unit that does notfunction.

Replace the LCDController PCB (OrKeypad Interface

PCB)

Does theAudio work forthis Console?

YES

NO

Check the cablefrom the A/V box to

the first console

Replace the AudioPCB in the A/V Box

Replace the LCDController (or

Keypad InterfacePCB) in the First

Console

Check the cablebetween the last

working console andthe first console with

the problem

Done

Does the Audiowork for this

Console?

Disconnect thecable from J2 (or

J6) at the nextconsole.

NOYES

Replace the LCDController PCB (Or

Keypad Interface PCB) atthe first console with the

problem

Check the cablebetween the lastconsole and this

console

Replace the AudioTerminator

Replace the LCDController PCB (OrKeypad Interface

PCB)

Cycle power tothe A/V box

Page 33: 621 7 Troubleshooting

Troubleshooting 33

Start Here

Cycle power tothe A/V box

Reboot theComputer to

which the A/VBox is connected

Does the VCRaudio work on

the Lanes?

Use the flowchartt it led "T he

Intercom and VCRaudio will not work

Verify that the Handsetcabling is plugged into theproper connectors at the

back of the A/V Box

Does theIntercom work

in one direction?

Check for a badhandset hook

switch

Can the bowlerhear y ou at the

console?

Check theVolume Level on

the Handset

Check theCables from thehandset to the

A/V Box

Replace theHandset

Check theconnections insidethe connector for

the Lane Audio Outat the A/V Box

Replace the A/VBox

YES

NO

NO

YES

The Intercom Will Not Work On Any Lane

Is there morethan onehandset?

NO

YES

Does theother handset

work?

YES

NO

Verify the A/V box isconfigured properlyfor the control Desk

Page 34: 621 7 Troubleshooting

34 Troubleshooting

Desk Communication Issues

Circuit Description:

Communication from the Scorer Computer to the control desk and betweencomputers in the Vector or Vector Plus control system is controlled throughethernet 100baseTX twisted pair cabling (sometimes referred to as CAT5cable) and ethernet switches. Refer to the figure titled Vector EthernetCabling.

Vector Ethernet Cabling

(1) ETHERNET SWITCH (2) 100BASE-TX CABLE TO CONTROL (3) 100BASE-TXDESK ETHERNET SWITCH

(4) SCORER COMPUTER LANES 49-56 (5) SCORER COMPUTER LANES 41-48 (6) SCORER COMPUTER LANES 33-40(7) SCORER COMPUTER LANES 25-32 (8) SCORER COMPUTER LANES 17-24 (9) SCORER COMPUTER LANES 9-16

(10) SCORER COMPUTER LANES 1-8 (11) CONTROL DESK COMPUTERS

Page 35: 621 7 Troubleshooting

Troubleshooting 35

Connect the100BaseT x cable to

a known workingport on the switch

Reseat the EthernetPCB in the Scorer

Computer

Is the switch'slink LED forthat Scorer

computer "on"

Verify the100BaseT x cable isplugged in at both

ends

Start Here

Reboot theScorer

Computer

Refer the theflowchart t it led

"Scorer ComputerWill Not Boot"

Configure the ScorerComputer using theConfiguration Menu

Does the ScorerComputer Boot

Properly?

Cannot Communicate To One Scorer Computer

NO

YES

YES

NO

Replace theEthernet PCB in the

Scorer Computer

Check the Cablebetween the Switch

and the ScorerComputer

Page 36: 621 7 Troubleshooting

36 Troubleshooting

Start Here

Reboot thecontrol deskcomputer(s)

Are the anylights on thecontrol desk

switch?

Verify that theswitch is

plugged into aworking outlet

Replace theSwitch / Switch

power supply

Is the link LEDfor the Scorer

Computerswitch "On"?

Cycle power tothe switch

Reboot allScorer

Computers

Contact Brunswick'sCustomer Response

Center forassistance

No Communication To Any Scorer Computer

YES

NO

NO

YES

Check theposition of theUplink selector

on both switches

Check the100BaseTx

cable betweenthe switches

Replace eachSwitch / Switch

power supply

Page 37: 621 7 Troubleshooting

Troubleshooting 37

Pinsetter Problems

Circuit Description:

The Vector Scoring System provide basic On/Off and Reset signals for all non-GS pinsetters. For A-2 installations with Distributions PCB software versionsprior to 1.03, the time delay module was disabled so that the Vector systemcould provide pinsetter triggering and cycling. A bypass switch was installedso that a mechanic could easily reconnect the module in the event of a scoringsystem failure. Refer to figure titled Camera Wiring A-2 Pinsetters withSoftware V1.02 and Prior. For installations with Distribution PCB softwareversion 1.03 or later, the pinsetter cycles normally. The Vector system onlyprovides auto trigger capabilities as a “back-up” in the event the pinsetter doesnot trigger on its own. Refer to figure titled Camera Wiring A-2 Pinsetterswith Software V1.03 and Later.

For select AMF Pinspotters , the scoring system can provide the necessarysignals for short cycle capabilities. Refer to figure titled Camera Wiring AMF8270SS Pinspotters.

Page 38: 621 7 Troubleshooting

38 Troubleshooting

Camera Wiring A-2 Pinsetters with Software V1.02 and Prior

(1) LEFT BALL DETECTOR (2) SCORER COMPUTER (3) RIGHT BALL DETECTOR(4) POWER (5) RESET (6) ODD(7) EVEN (8) T.D. MOD (9) A-2 ELECTRICAL BOX

(10) BYPASS SWITCH (57-500208-000) (11) LEFT PINSETTER (12) RIGHT PINSETTER(13) PINSETTER RESET/POWER/SWEEP (14) FOUL UNIT (15) CAMERA

CABLE (57-500206-000)(16) BALL DETECT CABLE (57-500220-000) (17) VIDEO CABLE (57-500050-000) (18) TO AUTOMATED BUMPER SYSTEM(19) DATA CABLE (57-500281-000) (20) FOUL CABLE (57-500207-000) (21) RAKE DOWN SWITCH

Page 39: 621 7 Troubleshooting

Troubleshooting 39

Camera Wiring A-2 Pinsetters with Software V1.03 and Later

(1) LEFT BALL DETECTOR (2) SCORER COMPUTER (3) RIGHT BALL DETECTOR(4) POWER (5) RESET (6) ODD(7) EVEN (8) RAKE DOWN SWITCH (9) A-2 ELECTRICAL BOX

(10) DATA CABLE (57-500281-000) (11) LEFT PINSETTER (12) RIGHT PINSETTER(13) PINSETTER RESET/POWER/SWEEP (14) FOUL UNIT (15) CAMERA

CABLE (57-500206-000)(16) BALL DETECT CABLE (57-500220-000) (17) VIDEO CABLE (57-500050-000) (18) TO AUTOMATED BUMPER SYSTEM(19) FOUL CABLE (57-500207-000)

Page 40: 621 7 Troubleshooting

40 Troubleshooting

Cam

era

Wir

ing

AM

F 8

270S

S P

insp

otte

rs.

(1)

LEF

T B

ALL

DE

TE

CT

OR

(2)

SC

OR

ER

CO

MP

UT

ER

(3)

RIG

HT

BA

LL D

ET

EC

TO

R(4

)S

HO

RT

CY

CL

E C

AB

LE

57

-50

02

09

-00

0(5

)R

ES

ET

/PO

WE

R C

AB

LE

57

-50

02

10

-00

0(6

)O

DD

(7)

EV

EN

(8)

AM

F M

AN

AG

ER

’S C

ON

TR

OL

JUN

CT

ION

(9)

TO

AM

F C

YC

LE

SW

ITC

HB

OX

(10

)D

AT

A C

AB

LE

(5

7-5

00

28

1-0

00

)(1

1)

CO

M(1

2)

NO

(13

)N

O C

ON

NE

CT

ION

(14

)A

MF

SW

ITC

H 5

7-8

61

82

4-0

00

(15

)C

AM

ER

A(1

6)

BA

LL

DE

TE

CT

CA

BL

E (

57

-50

02

20

-00

0)

(17

)V

IDE

O C

AB

LE

(5

7-5

00

05

0-0

00

)(1

8)

TO

AU

TO

MA

TE

D B

UM

PE

R S

YS

TE

M(1

9)

FO

UL

CA

BL

E (

57

-50

02

07

-00

0)

(20

)T

O O

DD

LA

NE

PIN

SP

OT

TE

R(2

1)

TO

AM

F C

YC

LE

SW

ITC

H(2

2)

EV

EN

LA

NE

PIN

SP

OT

TE

R(2

3)

OD

D L

AN

E P

INS

PO

TT

ER

Page 41: 621 7 Troubleshooting

Troubleshooting 41

Start Here

Do the Pinsettersturn on when usingthe mechanic switch

at the machine?

Check the wiringfrom the

Distribution PCBto both pinsetters

Reboot theScorer

Computer

The the wiring(and fuses) inthe Pinsetter

Electrical Box

Check the Cablingfrom the PrimaryPatch Panel to theDistribution PCB

Replace theDistribution PCB

Replace thePrimary Patch

Panel

Check the mainpower to the

Pinsetters

The Pinsetter For Multiple Lanes Will Not Turn On (Non GS Pinsetters)

YES

NO

Is the problemon one lane pair

only?

NO

Do theDistribution PCBs

for the pinsettershave power?

YES Does theDistribution PCBfor the pinsetters

have power?

NO

YES

Reseat the mainVideo3 PCB

Replace theDistribution PCB

NO

YES

Replace theVideo3 PCB

Check the powercable from the

Power Supply to thePrimary Patch

Panel

Reboot theScorer

Computer

Reseat the mainVideo3 PCB

Check the ribboncables between themain Video3 PCBand the Primary

Patch Panel.

Check theconfiguration of

the scorercomputer(s)

Page 42: 621 7 Troubleshooting

42 Troubleshooting

Start Here

Is this aGS-SeriesPinsetter?

Verify that all of thepower and interlock

switches for thepinsetter are in the

proper posit ion.

Check for mainpower to the

pinsetter

Is the lane power LEDat the Distribution

PCB "On"?(See LED D11 or D15)

Does the Pinsetterturn on when usingthe mechanic switch

at the machine?

Check the wiringbetween the

Distribution PCBand the Pinsetter

Replace theDistribution PCB

Replace the CPUin the Pinsetterelectrical box

Put the Pinsetterinto Frameworx (or

Normal) mode, thenreboot the Scorer

Computer

The Pinsetter For One Lane Will Not Turn On (All Pinsetters)

YES

NO

YES

NO ORDon't have Switches

NO

YES

Does thepinsetter run in10-pin mode?

YES

NO

Verify all theswitches for the

pinsetter are in theproper posit ion

Check the wiringin the pinsetter'selectrical box(es)