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The Key For Successful The Key For Successful Living Living

7 Habits of Highly Effective People PPT - Covey Stephen

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Page 1: 7 Habits of Highly Effective People PPT - Covey Stephen

The Key For Successful LivingThe Key For Successful Living

Page 2: 7 Habits of Highly Effective People PPT - Covey Stephen

The 7 Habits ofThe 7 Habits ofHighly Effective PeopleHighly Effective People

• There is no real excellence in all this world which can be separated from right living

Page 3: 7 Habits of Highly Effective People PPT - Covey Stephen

• Common deep personal & professional problems: – How to reach the career goals set without losing personal

and family life?

– How can I keep a promise I make to myself?

– How can a manager train his employees to be independent and responsible if it happened once that this manager was home sick for a day?

– How can one really congratulate a friend enthusiastically for achieving some degree of success and recognition without eating his heart out?

– There’s so much to do and there’s never enough time. How can I manage my life effectively?

Page 4: 7 Habits of Highly Effective People PPT - Covey Stephen

The Key for Successful LivingPersonality Ethic Character Ethic

Focus on attitude and behavior minor change

To change the situation first we have to change ourselves and our perceptions significant, quantum change

Works in short term situation (symptomatic treatment)

Has personal worth in the long term relationship

Social band aids that treats only acute problems temporarily

Treats the underlying chronic problem

Page 5: 7 Habits of Highly Effective People PPT - Covey Stephen

The Key for Successful Living

• Primary and secondary greatness– Quit lacking at the leaves of attitude and behavior

(secondary greatness)– Get to work on the root, the character (primary

greatness) from which these attitude and behavior flow.

Page 6: 7 Habits of Highly Effective People PPT - Covey Stephen

The Power of a Paradigm

• A paradigm is :

– A frame of reference, a model

– A perception, assumption

– The way we perceive, understand & accordingly interpret and judge things. A mental map.

Page 7: 7 Habits of Highly Effective People PPT - Covey Stephen
Page 8: 7 Habits of Highly Effective People PPT - Covey Stephen

• Two people can see the same thing, disagree and yet both be right.

• The more we examine the way we see things, the more we can test them against reality.

• Listen to others and be open to their perception, to get a far more objective view.

Page 9: 7 Habits of Highly Effective People PPT - Covey Stephen

Being Is Seeing

Be See Think Feel Behave

• We cannot change our seeing without changing our being

• If you want to have…. Be….

• The seven habits paradigm: – An “inside-out” approach to personal and

interpersonal effectiveness

Page 10: 7 Habits of Highly Effective People PPT - Covey Stephen

Can we create a HABIT?

• We are what we repeatedly do

• Excellence, then, is not an act, but a habit

• Habits are learned and unlearned

• We are not the habits, hence we can change them

Page 11: 7 Habits of Highly Effective People PPT - Covey Stephen
Page 12: 7 Habits of Highly Effective People PPT - Covey Stephen

Effectiveness is defined as p/pc balance

• p= production = what is produced, the desired results produced

• pc = production capacity = producing asset. Maintaining, preserving and enhancing the resources that produces the desired results

• Maintain the p/pc balance:– Balance short term with long term– Take time to invest in a relationship – Win the customer more than the call

Page 13: 7 Habits of Highly Effective People PPT - Covey Stephen

The Seven Habits Paradigm

1 Be

proactive

Dependence

Independence

Interdependence

PRIVATEVICTORY

PUBLICVICTORY

Page 14: 7 Habits of Highly Effective People PPT - Covey Stephen

Principles of Personal Leadership

• Move yourself from dependence to independence, the foundation for effective interdependence

• Achieve private victory, the foundation for public VICTORY

• Achieve self mastery through self awareness, self confidence and self control.

Page 15: 7 Habits of Highly Effective People PPT - Covey Stephen

Principles of Personal Leadership

• Prepare yourself for interpersonal leadership

• Build a changeless inner core, from which your attitude and behavior flow

• Build the principle center that gives you the wisdom and power to adapt to change and to take advantage of the opportunities that change creates.

Page 16: 7 Habits of Highly Effective People PPT - Covey Stephen

The Maturity Continuum

Page 17: 7 Habits of Highly Effective People PPT - Covey Stephen

Character & Personality

Although image, techniques and skills can influence your outward success, the weight of real effectiveness lies in good character.

Page 18: 7 Habits of Highly Effective People PPT - Covey Stephen

Character & Competence

Character A person with high character

exhibits integrity, maturity and an Abundance Mentality.

Competence A person with high competence has knowledge and ability in a given

area.

As people balance these two elements, they build their personal trustworthiness and their trust with others.

Page 19: 7 Habits of Highly Effective People PPT - Covey Stephen

Character & Competence

Character Competence

Page 20: 7 Habits of Highly Effective People PPT - Covey Stephen

JUDGEMENTJUDGEMENT

CHARACTER Integrity Maturity Abundance Mentality Interdependency

COMPETENCE Technical skills Qualifications Knowledge Experience

Page 21: 7 Habits of Highly Effective People PPT - Covey Stephen

EEMOTIONAL MOTIONAL BBANK ANK

AACCOUNTCCOUNT

KEEP PROMISES APOLOGIZE

CLARIFY EXPECTATIONS

TREAT OTHER KINDLY

UNDERSTAND OTHERS

LOYALITY TO THE

ABSENT

Page 22: 7 Habits of Highly Effective People PPT - Covey Stephen

CIRCLE OF INFLUENCE

Page 23: 7 Habits of Highly Effective People PPT - Covey Stephen

CIRCLE OF INFLUENCE

Page 24: 7 Habits of Highly Effective People PPT - Covey Stephen

Habit 1BE PROACTIVE

1 Be

proactive

Page 25: 7 Habits of Highly Effective People PPT - Covey Stephen

Three theories of determinism affecting our response to a certain stimulus

• Genetic determinism (DNA)

• Psychic determinism (childhood experience)

• Environmental determinism (boss, spouse, economic situation, notational policies)

Page 26: 7 Habits of Highly Effective People PPT - Covey Stephen

Habit One : Be ProactiveThe Habit of Personal Vision

The Four Human Endowments:

Self-Awareness – Examining thoughts, moods and behaviors

Imagination – Visualizing beyond experience and present reality (work on alternatives)

Conscience – Understanding right and wrong and following personal integrity

Independent Will – Acting independent of external influence

Page 27: 7 Habits of Highly Effective People PPT - Covey Stephen

PROACTIVE MODELFreedom

To ChooseStimulus Response

Self-Awareness

Imagination Conscience

IndependentWill

Happiness is like unhappiness, a proactive choiceHappiness is like unhappiness, a proactive choice

Page 28: 7 Habits of Highly Effective People PPT - Covey Stephen

PROACTIVE MODEL

• Responsibility = “Response-ability”

• Proactive people: – Behavior in the product of one’s decision based on

values

– Personal leaders

– Take the initiative and are solutions to problems

– Successfully handle direct, indirect and no control problems

Page 29: 7 Habits of Highly Effective People PPT - Covey Stephen

PROACTIVE MODEL

• Reactive people: – Behavior is the product of one’s condition based

on feelings– Unhappy people who feel victimized and

immobilized, who focus on the weaknesses of other people

– Blame other people and circumstances they feel are responsible for their own stagnant situation.

Page 30: 7 Habits of Highly Effective People PPT - Covey Stephen

Reactive Language Proactive Language

There's noting I can do Let’s look at our alternations

That’s just the way I am I can choose a different approach

He makes me so mad I control my own feelings

They won’t allow that I can create an effective presentation

I have to do that I will choose an appropriate response

I can’t I choose

I must I prefer

If only I will

Page 31: 7 Habits of Highly Effective People PPT - Covey Stephen

No Concern

Circle of Concern

Page 32: 7 Habits of Highly Effective People PPT - Covey Stephen

Circle of Concern

Circle of Influence

Page 33: 7 Habits of Highly Effective People PPT - Covey Stephen

Circle of

Circle of Influence

Concern

Circle of

Circle of Influence

Concern

REACTIVE FOCUS (Negative energy reduces the Circles of Influences)

PROACTIVE FOCUS (Positive energy enlarges the Circles of Influences)

Page 34: 7 Habits of Highly Effective People PPT - Covey Stephen

Habit 2BEGIN WITH THE END IN MIND

1 Be

proactive

2Begin

with theEnd in Mind

Page 35: 7 Habits of Highly Effective People PPT - Covey Stephen

• Start with a clear understanding of your destination

• Picture deeply what kind of husbands, wife, father or mother would you like to be?

• What kind of son or daughter or cousin?

• What kind of friend?

• What kind of working associate?

Page 36: 7 Habits of Highly Effective People PPT - Covey Stephen

Assumptions

• Assume at your funeral, how would family, colleague, friend, church, etc talk about you

• Assume today’s the last day in your life• Assume:• Body - Had a heart attack; Mind – Life of

your profession is 2 years; Heart – Other person is clairvoyant; Spirit – You met with the Almighty

Page 37: 7 Habits of Highly Effective People PPT - Covey Stephen

Habit Two Begin with the End in Mind

The Habit of Personal LeadershipMental Creation Precedes Physical Creation

To start with a clear understanding of your

destination.

Write your MISSION STATEMENT

Choose a Life Center

Page 38: 7 Habits of Highly Effective People PPT - Covey Stephen

• Create a personal mission statements = a personal constitution, a frame of reference

• Align your daily behavior with your life objectives

• Business = “busy-ness”

• Climbing the ladder of success: effectiveness vs. efficiency

Page 39: 7 Habits of Highly Effective People PPT - Covey Stephen

Circle of Concern

Circle of Influence

• Our deepest center: – Work

– Family

– Spouse/Husband

– Friend

– Religion

– Self

– Pleasure

– Possessions

– Money

– Enemy

Page 40: 7 Habits of Highly Effective People PPT - Covey Stephen

CENTER

Sec

uri

tyP

ower

Wisdom Guidance

Page 41: 7 Habits of Highly Effective People PPT - Covey Stephen

Our four life-supporting factors derive from Our four life-supporting factors derive from the very center of our circle of influencethe very center of our circle of influence

• SECURITYSECURITY: Sense of worth, self esteem & personal strength

• GUIDANCEGUIDANCE: Source of direction in life

• WISDOMWISDOM: Perspective on life

• POWERPOWER: Decision making ability

Page 42: 7 Habits of Highly Effective People PPT - Covey Stephen

• A principle center:

– Creating a solid changeless core, from which flow the four life-support factors.

– Correct principles do not change

– a principle-centered person stands apart from the emotion of the situation and evaluates the options.

Page 43: 7 Habits of Highly Effective People PPT - Covey Stephen

• A principle center:

– You won’t be acted upon by other people or circumstances

– See change as an exciting adventure and opportunity to make significant contributions.

Page 44: 7 Habits of Highly Effective People PPT - Covey Stephen

Habit Two Begin with the End in Mind

The Habit of Personal Leadership

Page 45: 7 Habits of Highly Effective People PPT - Covey Stephen

Habit Two Begin with the End in Mind

The Habit of Personal Leadership

Principle-CenteredSomeone who is principle-centered bases decisions on principles that govern human effectiveness. Principles are the ideal core because they allow us to seek the best alternative through conscious choice, knowledge and values. Principle-centered people try to :Stand apart from the emotion of a situation and from other factors that would act on them.Make proactive choices after evaluating options.

Page 46: 7 Habits of Highly Effective People PPT - Covey Stephen

Habit Two Begin with the End in Mind

The Habit of Personal Leadership

Mission StatementA powerful document that expresses your personal sense of Purpose and meaning in life. It acts as a governing Constitution by which you evaluate decisions and choose behaviors.

Page 47: 7 Habits of Highly Effective People PPT - Covey Stephen

Define Leadership & Management

Leadership deals with Direction(Doing the right things)

Management deals with Speed, Co-ordination, Logistics in moving in that direction(Doing the things RIGHT)

Page 48: 7 Habits of Highly Effective People PPT - Covey Stephen

Habit 3PUT FIRST THINGS FIRST

1 Be

proactive

3Put First

Things First

Things which matter most must

never be a the mercy of things which matter

least.

Page 49: 7 Habits of Highly Effective People PPT - Covey Stephen

WEEKLY ORGANIZINGWEEKLY ORGANIZING

Roles Goals Plans

Schedule

Delegate

Mission Statement Roles Goals

LONG-TERM ORGANIZINGLONG-TERM ORGANIZING

Page 50: 7 Habits of Highly Effective People PPT - Covey Stephen

Two Factors to Define Any Activity

• Urgency - An activity is urgent if you or others feel that it requires immediate attention.

• Importance - An activity is importance if you personally find it valuable, and if it contributes to your mission values, and high-priority goals.

Page 51: 7 Habits of Highly Effective People PPT - Covey Stephen

Time management matrix I - ProcrastinatorI - Procrastinator

Urgent Important

2-Prioritizer2-PrioritizerNot Urgent Important

III – ‘Yes Man’III – ‘Yes Man’Urgent

Not Important

IV - SlackerIV - SlackerNot Urgent

Not Important

Page 52: 7 Habits of Highly Effective People PPT - Covey Stephen

The Time Management MatrixThe Time Management Matrix

Urgent & Important

Activities Results • Crises

• Pressing problems

• Deadline-driven projects

• Stress

• Burnout

• Putting out fires

II

Page 53: 7 Habits of Highly Effective People PPT - Covey Stephen

The Time Management MatrixThe Time Management Matrix

Not urgent but Important

Activities Results

• Prevention, PC activities

• Relationships building

• Recognizing new

opportunities

• Planning recreation

• Vision

• Balance

• Discipline

• Control

• Few crises

IIII

Page 54: 7 Habits of Highly Effective People PPT - Covey Stephen

The Time Management Matrix

Urgent but Not ImportantActivities Results

• Interruptions, some calls• Some mail, some reports• Some meetings• Proximate, pressing

matters• Popular activities

• Short-term focus• Crisis management• Feel victimized, out of

control• Broken relationships

IIIIII

Page 55: 7 Habits of Highly Effective People PPT - Covey Stephen

The Time Management Matrix

Not Urgent & Not Important Activities Results

• Trivia, busy work• Some mail• Some phone calls• Time wasters• Pleasant activities

• Dependent on others

• Total irresponsibility

• Fired from jobs

IVIV

Page 56: 7 Habits of Highly Effective People PPT - Covey Stephen

. Crisis

. Pressing problems

. Deadline-driven projects, meetings, preparations

. Preparation

. Prevention

. Values clarification

. Planning

. Relationship building

. True re-creation

. Empowerment

. Interruptions, some phone calls

. Some mail, some reports

. Some meetings

. Many proximate,pressing matters

. Many popular activities

. Trivia, busywork

. Some phone calls

. Time wasters

. “Escape” activities

. Irrelevant mail

. Excessive TV

I I IIII

IIIIII IVIV

UrgentUrgent Not UrgentNot UrgentIm

port

ant

Import

ant

Not

Import

ant

Not

Import

ant

Page 57: 7 Habits of Highly Effective People PPT - Covey Stephen

Habit Three - Put First things FirstThe Habit of Personal

ManagementURGENTIM

PO

RT

AN

TNOT URGENT

NO

T I

MP

OR

TA

NT

Crises Management

Attach to Mission

Distractions Time

Wasters

Page 58: 7 Habits of Highly Effective People PPT - Covey Stephen

Habit Three - Put First things FirstThe Habit of Personal

Management

“Effective people have genuine Quadrant 1 crises and emergencies that require their immediate attention, but the number is

comparatively small. They keep P and PC in balance by focusing on the important, but not urgent,

activities of Quadrant II”

Page 59: 7 Habits of Highly Effective People PPT - Covey Stephen

Habit Three - Put First things FirstThe Habit of Personal

Management

Things which matter most must never be at the mercy of things which matter least.

The Key is not to prioritize your schedule but

to schedule your priorities.

Page 60: 7 Habits of Highly Effective People PPT - Covey Stephen

Habit Three - Put First things FirstThe Habit of Personal

Management

Put First things First involves a six-step, QII processThat will help you act on the basis of importance. Importance, in the context of Put first things First, is defined By your mission statement and confirmed by your conscience.The six steps can be used in weekly planning or as often as needed.

Connect to Mission Review Roles Identify Goals

Organize Weekly Exercise Integrity Evaluate

Page 61: 7 Habits of Highly Effective People PPT - Covey Stephen

Public Victory

There can be no

friendship without

confidence, and no

confidence without

integrity.1 Be

proactive

3Put First

Things First

PUBLICVICTORY

Page 62: 7 Habits of Highly Effective People PPT - Covey Stephen

PRINCIPLES OF INTERPRSONAL LEADERSHIP

• The p/pc balance in an interdependent reality

• The emotional bank account– The amount of trust built up in a relationship– The feeling of safeness that makes

communication easy, instant and effective

Page 63: 7 Habits of Highly Effective People PPT - Covey Stephen

• Six major deposits Six major deposits

– Understanding the individual• Uncover the person’s deep interest or needs

• Treat them all the same by treating them differently

– Attending to the little things• Kindness and courtesies are the big things

PRINCIPLES OF INTERPRSONAL LEADERSHIP

Page 64: 7 Habits of Highly Effective People PPT - Covey Stephen

• Six major deposits Six major deposits

– Keeping commitments• Keep a promise you have made or explain the situation

and ask to be released from it.

– Clarifying expectations • Conflicts arise form ambiguous expectations about roles

and goals

PRINCIPLES OF INTERPRSONAL LEADERSHIP

Page 65: 7 Habits of Highly Effective People PPT - Covey Stephen

• Six major deposits Six major deposits

– Showing personal integrity

• Goes beyond honesty

• Build the trust of those who are present by being loyal to those who are not present

– Apologizing sincerely when you make a withdrawal

• It is the weak who are cruel, gentleness can only be expected from the strong

PRINCIPLES OF INTERPRSONAL LEADERSHIP

Page 66: 7 Habits of Highly Effective People PPT - Covey Stephen

P problems are PC opportunities

• Problems create the opportunity to build a deep relationship – the emotional bank account that empowers us to work together as a strong complementary team.

Page 67: 7 Habits of Highly Effective People PPT - Covey Stephen

Habits One, Two & Three

The first three habits help develop a deep base of character and personal security . Once these 3 habits become part of who you are

you are then ready to begin building rich enduring highly productive relationships with other people and that’s where habits

four, five and six come in.

Page 68: 7 Habits of Highly Effective People PPT - Covey Stephen
Page 69: 7 Habits of Highly Effective People PPT - Covey Stephen

Habits Four, Five & Six

These are the habits that lead to interdependent relationships. Habit Four : Think Win-winThe attitude of seeking solutions, so that every one can win.Do this by communicating. This is done by Habit Five

Habit Five : Seek first to understand, then to be understoodHabit Six : This is the habit of creative co-operation - SynergyThis happens when two sides in a dispute work together to come with a solution which is better than what either side initially proposed.

Page 70: 7 Habits of Highly Effective People PPT - Covey Stephen

Habit 4THINK WIN WIN

We have committed the Golden Rule to memory; let us

now commit it to life”

1 Be

proactive

3Put First

Things First

ThinkWin/Win

4

Page 71: 7 Habits of Highly Effective People PPT - Covey Stephen

Six Paradigms of human interactions:

• Win/win

• Win/lose

• Lose/win

• Lose/Lose

• Win

• Win/win or no deal

Page 72: 7 Habits of Highly Effective People PPT - Covey Stephen

Win/Win

• Seeks for mutual benefit

• All parties feel good about the decision and feel

committed to the action plan

• Sees life as cooperative, not competitive

• There’s plenty for everybody

• Believes in the third alternative• Listens more, stays in communication longer, and

communicates with more courage.

Page 73: 7 Habits of Highly Effective People PPT - Covey Stephen

Habit Four - Think Win-Win

The Habit of Interpersonal Leadership

Win-Lose : People with a win-lose mindset are concerned with themselves first and last. They want to win, and they want others to lose. They achieve success at the expense or exclusion of another’s success. They are driven by comparison, competition, position, and power. Characteristics•Is very common scripting for most people•Is the authoritarian approach.•Uses position, power, credentials, possessions, or personality to get the “Win”.

Page 74: 7 Habits of Highly Effective People PPT - Covey Stephen

Habit Four - Think Win-Win

The Habit of Interpersonal Leadership

Lose-Win : People who choose to lose and let others win show high consideration for others, but lack the courage to express and act on their feelings and beliefs. They are easily intimidated and borrow strength from acceptance and popularity. Characteristics•Voices no standards, no demands, no expectations of anyone else.•Is quick to please or appease.•Buries a lot of feelings.

Page 75: 7 Habits of Highly Effective People PPT - Covey Stephen

Habit Four - Think Win-Win

The Habit of Interpersonal Leadership

Lose-Lose : People who have a lose-lose paradigm are low on courage and consideration. They envy and criticize others. They put themselves and others down. Characteristics•Is the mindset of a highly dependent person.•Is the same as a “no win” because nobody benefits.•Is a long-term result of a win-lose, lose-win, or win.

Page 76: 7 Habits of Highly Effective People PPT - Covey Stephen

Habit Four - Think Win-Win

The Habit of Interpersonal Leadership

Win : People who hold a win paradigm think only of getting what they want. Although they don’t necessarily want others to lose, they are personally set on winning. They think independently in interdependent situations, without sensitivity or awareness of others. Characteristics•Is self-centered.•Thinks “me first”.•Doesn’t really care if the other person wins or loses.•Has a Scarcity Mentality”.

Page 77: 7 Habits of Highly Effective People PPT - Covey Stephen

Habit Four - Think Win-Win

The Habit of Interpersonal Leadership

Win-Win or No Deal : Win-Win or No Deal is the highest form of win-win. People who adopt this paradigm seek first for win-win. If they cannot find an acceptable solution, they agree to disagree agreeably.Characteristics•Allows each party to say no.•Is the most realistic at the beginning of a relationship or business deal.•Is the highest form of “Win”.

Page 78: 7 Habits of Highly Effective People PPT - Covey Stephen

Five Dimensions of Win/Win

1 2 3

Win/WinCharacter

Win/WinRelationship

Win/WinAgreements

Supportive Systems (4) and Processes (5)

Page 79: 7 Habits of Highly Effective People PPT - Covey Stephen

Character

• Three character traits essential to the win/win paradigms:

– Integrity: make and keep meaningful promises and commitments. People of Integrity are true to their feelings, values and commitments.

– Maturity: • The balance between courage and consideration• The ability to express one’s won feelings and

convictions balanced with consideration of the thoughts and feelings of others

Page 80: 7 Habits of Highly Effective People PPT - Covey Stephen
Page 81: 7 Habits of Highly Effective People PPT - Covey Stephen

Abundance Mentality

Scarcity Mentality Abundance Mentality

There’s only one pie There is plenty for everybody

Sense of worth and security comes from being compared

Define themselves form within

Deep inner sense of worth and security

Someone else’s success means their failure

Someone else's success is our success – sharing it.

Page 82: 7 Habits of Highly Effective People PPT - Covey Stephen

• Relationships (Character Trust, EBA)

• Agreements (Relationships performance agreement) – Five elements to agree on in a win/win agreement

• Desired results: Clarify the end in mind, objectives and outcome.

• Guidelines: Specify boundaries and deadlines for accomplishing the results within which results are to be accomplished

• Resources: human, financial, technical, support to help accomplish the results

• Accountability: sets up the standards of performance and the time of evaluation. Identify the standards and methods of measurement for progress and accomplishment.

• Consequences: Determine/Evaluate the result (s) of achieving or not achieving win-win

Page 83: 7 Habits of Highly Effective People PPT - Covey Stephen

• Systems

– Should be supportive (reward guidelines, available resources)

– Don't talk cooperation (win/win) and practice competition

(win/lose)

– You can best achieve win-win solutions with win-win systems and

processes. But if Changing your systems to win-win feels

overwhelming and out of reach, remember to work from the inside

out. As you first develop a win-win character and then Win-Win

Agreements and relationships, you will expand your Circle of

Influence and be Able to work on processes.

Page 84: 7 Habits of Highly Effective People PPT - Covey Stephen

• Processes:

– A four-step process:

• 1st see the problem from the other point of view

• 2nd identify the key issues and concerns

• 3rd determine what results would constitute a fully

acceptable solutions

• 4th identify BATNA to achieve those results

Page 85: 7 Habits of Highly Effective People PPT - Covey Stephen

Habit 5SEEK FIRST TO UNDERSTAND THEN TO BE

UNDERSTOOD

The heart has its reasons

which reason knows not of.

1 Be

proactive

3Put First

Things First

Seek First to UnderstandThen to be Understood

5

Page 86: 7 Habits of Highly Effective People PPT - Covey Stephen

Principles of Empathic Communication

• Four common levels for listening:

– Ignoring: Making no effort to listen

– Practice pretending: Making believe or giving the appearance you are listening

– Practice selective listening: Hearing only the parts of the conversation that interest you.

– Attentive listening: Paying attention and focusing on what the speaker says, and comparing that to your own experiences.

Page 87: 7 Habits of Highly Effective People PPT - Covey Stephen

Principles of Empathic Communication

• Seek first to understand: Fifth level: Empathic

listening (most effective level):

– Requires high levels of consideration

– Deep understanding of the problem first

– Requires more than practicing listening techniques– It’s listening with intent to understand (changing our

perceptions)

Page 88: 7 Habits of Highly Effective People PPT - Covey Stephen

– Get inside another persons’ frame of reference

and see things the way he sees it

– Increases our influence-ability (more & accurate

information to work with)

– It ensures people’s psychological survival

(psychological air)

– It is diagnosing before prescribing

Principles of Empathic Communication

Page 89: 7 Habits of Highly Effective People PPT - Covey Stephen

• Then seek to be understood

– Requires high level of courage

– Equally critical in reaching win/win solutions.

Principles of Empathic Communication

Page 90: 7 Habits of Highly Effective People PPT - Covey Stephen

Habit 6SYNERGIZE

Take as a guide:

In crucial things unity

In Important things

diversity

In all thing generosity.

1 Be

proactive

3Put First

Things First

Synergize

6

Page 91: 7 Habits of Highly Effective People PPT - Covey Stephen

Principles of Creative Cooperation

Defensive (Win/Lose or Lose/win)

Respectful (Compromise)

Synergistic (Win/Win)

Low

TRUSTTRUST

High

LEVELS OF COMMUNCIATION

COOPERATIONLow High

Page 92: 7 Habits of Highly Effective People PPT - Covey Stephen

• Deeply understanding each other becomes the

stepping stones to synergy

• Synergy means that the whole is greater than the

sum of its parts

• One plus one equals three or more.

• Identifying a third synergistic alternative/solution

that will be better for everyone concerned.

Page 93: 7 Habits of Highly Effective People PPT - Covey Stephen

Habit Six - Synergize

The Habit of Creative Cooperation

SynergyThe whole is greater than the sum of its parts. Synergy takes place when two or more people produce more together than the sum of what they could have produces separately.

Page 94: 7 Habits of Highly Effective People PPT - Covey Stephen

Habit Six - SynergizeThe Habit of Creative Cooperation

To Synergize is•Results-oriented, positive synergy

•Examining exploring, seeking diverse perspectives openly enough to alter or complete your paradigm

•Cooperating

•Having a mutually agreed-upon end in mind.

•Worth the effort and highly effective

•A process.

To Synergize is Not•A brainstorming free-for-all.

•Accepting others’ ideas as full truth.

•Win-lose competition.

•Group think (giving in to peer pressure).

•Always easy.

•Only a negotiation technique.

Page 95: 7 Habits of Highly Effective People PPT - Covey Stephen

Habit Six - SynergizeThe Habit of Creative Cooperation

Problem or

Opportunity

SynergizeHabits 4,5, & 6

The Actionand Process

Third Alternative

SYNERGY

The Result

Page 96: 7 Habits of Highly Effective People PPT - Covey Stephen

Habit Six - Synergize

The Habit of Creative Cooperation

Defensiveness Fear Fixation Ego

Anger Anxiety Jealousy

Page 97: 7 Habits of Highly Effective People PPT - Covey Stephen

Habit Six - Synergize

The Habit of Creative Cooperation

The essence of synergy is valuing the differences. Valuing the differencesdoes not imply that individuals approve of or agree with differences;however it does mean that people respect differences and view them

as opportunities for learning. The differing opinions of others and their viewpoints, perspectives, talents and gifts are valuable when seeking

solutions. These differences enable you to discover and produce thingstogether that you would much less likely discover and produce

individually. At what level do you value the differences ?

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Habit Six - Synergize

The Habit of Creative Cooperation

Tolerate

Accept

Value

Celebrate

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Habit 7SHARPEN THE SAW

PRINCIPLES OF BALANCED SELF-RENEWAL

Sometimes when I

consider what tremendous consequences

come from little things…

I am tempted to think..

There are no little things.

1 Be

proactive

3Put First

Things First

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• It’s preserving and enhancing personal PC. The greatest asset we have. It’s we.

PHYSICALExercise, Nutrition, Stress Management

SOCIALService, Empathy,Synergy, Intrinsic

Security

SPIRITUALValue Clarification & Commitment, Study &

Meditation

MENTALReading, Visualizing,

Planning, Writing

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Habit Seven - Sharpen the Saw

The Habit of Renewal

Sharpen the Saw is a daily process of renewing for four dimensions of our nature : Physical, Mental, Spiritual and Social / Emotional.

These four dimensions sustain and increase our capacities and help us discipline our mind, body and spirit. This daily private victory is a

victory over self. Not only does the daily Private victory stimulate growth,but it also helps us to achieve the Public Victory. As we achieve these victories through renewal, we cultivate and nurture the other six habits.

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Habit Seven - Sharpen the Saw

The Habit of Renewal

Physical (Body):We build physical wellness through proper nutrition, exercise, rest And stress management.

We can sharpen the Saw in Four Areas :

Mental (Mind) :We increase mental capacity through, reading, writing, and thinking.

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Habit Seven - Sharpen the Saw

The Habit of Renewal

Spiritual (Spirit):We develop spiritually through reading inspiring literature, through meditating and praying and through spending time with nature.

We can sharpen the Saw in Four Areas :

Social / Emotional (Other Relationships) :We mature socially and emotionally by making consistent, daily Deposits in the Emotional Bank Account of our key relationships.

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• It’s exercising the four dimensions of our

nature regularly and consistently, in wise

and balanced way.

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The Upward Spiral of Growth

• Success is a long journey, not a destination

• “ A thousand-mile journey begins with the first step”. And can only be taken one step at a time.

• “ How can we remember our ignorance which our growth requires, when we are using our knowledge all the time”.

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The upward spiral of growth

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PARADIGM SHIFTSPARADIGM SHIFTS

A BREAK FROMTRADITIONAL WISDOM

A BREAK FROMTRADITIONAL WISDOM

TOWARD7 HABITS PRINCIPLES

TOWARD7 HABITS PRINCIPLES

Habit 1Habit 1 We are a product of our environment and upbringing.

Habit 2Habit 2 Society is the source of our values.

Habit 3Habit 3 Reactive to the tyranny of the urgent. Acted upon by the environment.

Habit 4Habit 4 Win-lose.One-sided benefit.

Habit 5Habit 5 Fight, flight, or compromise when faced with conflict.

Habit 6Habit 6 Differences are threats. Independence is the highest value. Unity means sameness.

Habit 7Habit 7 Entropy.Burnout on one track - typically work.

We are a product of our choices to our environment and upbringing.

Values are self-chosen and provide foundation for decision making. Values flow out of principles.Actions flow from that which is important.

Win-win.Mutual benefit.

Communication solves problems.

Differences are values and are opportunities for synergy.

Continuous self-renewal and self-improvement.

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BE PROACTIVEBE PROACTIVE

I can forgive, forget, and let go of past injustices

I’m aware that I’m responsible

I’m the creative force of my life

I choose my attitude, emotions, and moods

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SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLESEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE

EFFECTIVE PEOPLEEFFECTIVE PEOPLE INEFFECTIVE PEOPLEINEFFECTIVE PEOPLE

HABIT 1HABIT 1

Be Proactive. Proactive people take responsibility for their own lives. They determine the agendas they will follow and choose their response to what happens around them.

Be Reactive. Reactive people don’t take responsibility for their own lives. They feel victimized, a product of circumstances, their past, and other people. They do not see as the creative force of their lives.

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Begin with the End in Mind. These people use personal vision, correct principles, and their deep sense of personal meaning to accomplish tasks in a positive and effective way. They live life based on self-chosen values and are guided by their personal mission statement.

Begin with No End in Mind. These people lack personal vision and have not developed a deep sense of personal meaning and purpose. They have not paid the price to develop a mission statement and thus live life based on society’s values instead of self-chosen values.

HABIT 2HABIT 2

SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLESEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE

EFFECTIVE PEOPLEEFFECTIVE PEOPLE INEFFECTIVE PEOPLEINEFFECTIVE PEOPLE

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Put First Things First. These people

exercise discipline, and they plan and execute according to priorities. They also “walk their talk” and spend significant time in Quadrant II.

Put Second Things First. These people are crisis managers who are unable to stay focused on high-leverage tasks because of their preoccupation with circumstances, their past, or other people. They are caught up in the “thick of thin things” and are driven by the urgent.

HABIT 3HABIT 3

SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLESEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE

EFFECTIVE PEOPLEEFFECTIVE PEOPLE INEFFECTIVE PEOPLEINEFFECTIVE PEOPLE

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Think Win-Win.

These people have an abundance mentality and the spirit of cooperation. They achieve effective communication and high trust levels in their Emotional Bank Accounts with others, resulting in rewarding relationships and greater power to influence.

Think Win-Lose or Lose-Win. These people have a scarcity mentality and see life as a zero-sum game. They have ineffective communication skills and low trust levels in their Emotional Bank Accounts with others, resulting in a defensive mentality and adversarial feelings.

HABIT 4HABIT 4

SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLESEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE

EFFECTIVE PEOPLEEFFECTIVE PEOPLE INEFFECTIVE PEOPLEINEFFECTIVE PEOPLE

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Seek First to Understand, Then to Be Understood. Through perceptive observation and empathic listening, these non-judgmental people are intent on learning the needs, interests, and concerns of others. They are then able to courageously state their own needs and wants.

Seek First to Be Understood. These people put forth their point of view based solely on their auto-biography and motives, without attempting to understand others first. They blindly prescribe without first diagnosing the problem.

HABIT 5HABIT 5

SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLESEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE

EFFECTIVE PEOPLEEFFECTIVE PEOPLE INEFFECTIVE PEOPLEINEFFECTIVE PEOPLE

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Synergize. Effective people

know that the whole is greater than the sum of the parts. They value and benefit from differences in others, which results in creative cooperation and team-work.

Compromise, Fight, or Flight. Ineffective people believe the whole is less than the sum of the parts. They try to “clone” other people in their own image. Differences in others are looked upon as threats.

HABIT 6HABIT 6

SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLESEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE

EFFECTIVE PEOPLEEFFECTIVE PEOPLE INEFFECTIVE PEOPLEINEFFECTIVE PEOPLE

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Sharpen the Saw. Effective people are involved in self-renewal and self-improvement in the physical, mental, spiritual, and social-emotional areas, which enhance all areas off their life and nurture the other six habits.

Wear Out the Saw. Ineffective people fall back, lose their interest, and get disordered. They lack a program of self-renewal and self-improvement and eventually lose the cutting edge they once had.

HABIT 7HABIT 7

SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLESEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE

EFFECTIVE PEOPLEEFFECTIVE PEOPLE INEFFECTIVE PEOPLEINEFFECTIVE PEOPLE

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CIRCLE OF INFLUENCE

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CIRCLE OF INFLUENCE

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SEVEN PRINCIPLES UPON WHICH THE SEVEN HABITS ARE BASEDSEVEN PRINCIPLES UPON WHICH THE SEVEN HABITS ARE BASED

The Seven Habits center on The Seven Habits center on

timeless and universal timeless and universal

principles of personal, principles of personal,

interpersonal, managerial, and interpersonal, managerial, and

organizational effectiveness. organizational effectiveness.

Listed below are the seven Listed below are the seven

principles upon which the Seven principles upon which the Seven

Habits are based-principles Habits are based-principles

which are in our circle of which are in our circle of

influence.influence.

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1. The principle of continuous learning, of self- reeducation - the discipline that drives us toward the values we believe in. Such constant learning is required in today’s world, in light of the fact that many of us can expect to work in up to five radically different fields before we retire.2. The principle of service, of giving oneself to others, of helping to facilitate other people’s work.

SEVEN PRINCIPLES UPON WHICH THE SEVEN HABITS ARE BASEDSEVEN PRINCIPLES UPON WHICH THE SEVEN HABITS ARE BASED

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3. The principle of staying positive and optimistic, radiating positive energy - including avoiding the four emotional cancers (criticizing, complaining, comparing, and competing).

4. The principle of affirmation of others - treating people as proactive individuals who have great potential.

5. The principle of balance - the ability to identify our various roles and to spend appropriate amounts of time in, and focus on, all the important roles and dimensions of our life. Success in one area of our life cannot compensate for neglect or failure in other areas of our life.

SEVEN PRINCIPLES UPON WHICH THE SEVEN HABITS ARE BASEDSEVEN PRINCIPLES UPON WHICH THE SEVEN HABITS ARE BASED

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6. The balance of spontaneity and serendipity - the ability to experience life with a sense of adventure, excitement, and fresh rediscovery, instead of trying to find a serious side to things that have no serious side.7. The principle of consistent self-renewal and self- improvement in the four dimensions of one’s life: physical, mental, spiritual, and social emotional.

SEVEN PRINCIPLES UPON WHICH THE SEVEN HABITS ARE BASEDSEVEN PRINCIPLES UPON WHICH THE SEVEN HABITS ARE BASED

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PYRAMID OF INFLUENCEPYRAMID OF INFLUENCE

TEACHING

RELATIONSHIP

EXAMPLE

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KnowledgeKnowledge(what to, why to)

DesireDesire(want to)

SkillsSkills(how to)

HABITHABITSS

EFFECTIVE HABITSEFFECTIVE HABITS

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JUDGEMENTJUDGEMENT

CHARACTER Integrity Maturity Abundance Mentality Interdependency

COMPETENCE Technical skills Qualifications Knowledge Experience

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FOUR UNIQUE FOUR UNIQUE HUMAN ENDOWMENTSHUMAN ENDOWMENTS

1.1. Self-awarenessSelf-awareness2.2. ConscienceConscience3.3. ImaginationImagination4.4. WillpowerWillpower

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FOUR UNIQUE HUMAN ENDOWMENTSFOUR UNIQUE HUMAN ENDOWMENTS

1. 1. SSelf-Awarenesself-Awareness

We begin to become self-aware and explore the programs we are living out. We come to realize that we stand apart from our programming and can even examine it. We also realize that between stimulus and response, we have the freedom to choose. This self-awareness then leads to the ability to look at other unique endowments in our secret life.

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Our conscience is our internal sense of right and wrong, our “moral nature.” It is the “greater harmonizer” and “balance wheel” of all the principles that govern our behavior. Our conscience gives us a sense of the degree to which our thoughts and actions are in harmony with our principles.

2. 2. CConscienceonscience

FOUR UNIQUE HUMAN ENDOWMENTSFOUR UNIQUE HUMAN ENDOWMENTS

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We can visit the power of the mind to create or to imagine that which does not exist now. In that imagination lie our faith and our hope for the future. We look at what is possible, what we can envision.

3. 3. PPower of Imaginationower of Imagination

FOUR UNIQUE HUMAN ENDOWMENTSFOUR UNIQUE HUMAN ENDOWMENTS

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Willpower refers to our determination, our resoluteness - our ability to act based solely on our self-awareness. We ask ourselves, “Am I really willing to to the distance on my mission statement?” “Am I willing to walk my talk?” “Am I really willing to put first things first in spite of external distractions and pressures?” “Am I going to live a life of total integrity?”

4. 4. WWillpower or Independent Willillpower or Independent Will

FOUR UNIQUE HUMAN ENDOWMENTSFOUR UNIQUE HUMAN ENDOWMENTS

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Developing a mission statement is Developing a mission statement is

foundational to Habit 2, Begin with foundational to Habit 2, Begin with

the End in Mind. It sets general the End in Mind. It sets general

guidelines for our life based on our guidelines for our life based on our

values and our roles and goals. values and our roles and goals.

There are four basic characteristics There are four basic characteristics

of good mission statements, whether of good mission statements, whether

they be personal, family, or they be personal, family, or

organizational mission statements.organizational mission statements.

BASIC CHARACTERISTICS OF GOOD MISSION STATEMENTSBASIC CHARACTERISTICS OF GOOD MISSION STATEMENTS

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1. A mission statement should be timeless and changeless. Because goals are not timeless, they should not be included. Mission statements should be based upon unchanging core principles that operate regardless of present realities or situations. This changeless core will enable us to live with changes inside other people and inside the environment. As our consciousness grows and we mature, we will gradually strengthen, deepen, and improve our mission statement. Nevertheless, we should always initially write our mission statement as if it will never change - as if it were timeless.

BASIC CHARACTERISTICS OF GOOD MISSION STATEMENTSBASIC CHARACTERISTICS OF GOOD MISSION STATEMENTS

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2. A mission statement should deal with both ends and means. Ends have to do with what we are about. Means have to do with how we go about achieving those ends. Principles are what we implements to achieve those ends. Ends and means are inseparable. In truth,

ends preexist in the means. “You’ll never achieve a worthy end through unworthy means.”

BASIC CHARACTERISTICS OF GOOD MISSION STATEMENTSBASIC CHARACTERISTICS OF GOOD MISSION STATEMENTS

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3. A mission statement should deal with all four of our basic needs:

a. To live (our physical and economic needs)

b. To love and to be loved (our cultural and social ends)

c. To learn (our needs to grow, develop, be recognized, and be useful) d. To leave a legacy (our spiritual need for

meaning, for feeling that life matters, that we add value and make a difference.

BASIC CHARACTERISTICS OF GOOD MISSION STATEMENTSBASIC CHARACTERISTICS OF GOOD MISSION STATEMENTS

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4. A mission statement should deal with all the significant roles of our life, such as a parent, teacher, manager, neighbor, and so forth.

“Internalizing” our mission statement will also help us get a clear understanding of what is truly important. Goethe once said, “Things which matter most must never be at the mercy of things which matter least.” This means that we learn how to say no at appropriate times. Every time we say yes to something that is of little or no importance, we are saying no to something that is more important. Almost every day, most of us are caught in circumstances where we should say no but don’t. We often lack the ability to utter a firm but gracious no.

BASIC CHARACTERISTICS OF GOOD MISSION STATEMENTSBASIC CHARACTERISTICS OF GOOD MISSION STATEMENTS

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SIX LEVELS OF INITIATIVESIX LEVELS OF INITIATIVE

1Wait for instructions

2Ask for instructions

3Bring recommendations

4Use own judgement, report immediately

5Use own judgement, report routinely

6Use own judgement, not necessary to report

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Duplicity

Unkindness

Violatedexpectations

Outside stressand pressures

Time wasters

Interruptions

Pressingproblems

Crises

PERSONAL IMMUNE SYSTEMPERSONAL IMMUNE SYSTEM

Live the Seven Habits

Spend timein Quadrant II

Follow correctprinciples

Control own life

Maintain highEmotional BankAccount with selfand others

Maintain reservecapacity

Be resilient

Empower andserve others

CommunicateEmpathically

Synergize withothers using awin-win approach

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EEMOTIONAL MOTIONAL BBANK ANK

AACCOUNTCCOUNT

KEEP PROMISES APOLOGIZE

CLARIFY EXPECTATIONS

TREAT OTHER KINDLY

UNDERSTAND OTHERS

LOYALITY TO THE

ABSENT

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• The 7 habits of highly effective people is a holistic, integrated, principle centered approach for solving our personal and professional problems

• Principles that give us the security to adapt to change and the wisdom and power to take advantage of the opportunities that change creates.

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