7 ways to provide great customer care

7 Ways To Provide

great Customer

Care

Why do you have customers?

• You’re in business because they have chosen to buy a product or service from you.• If you’re not providing your customers with

amazing service, you can expect them to swiftly move on.• Here are 7 things you should do to provide

the kind of service that wins loyalty and retains customers:

http://RosemaryNonnyKnight.com/toolkit

Build relationships

• Keep the personal touch in your business.

• Stay in touch with people and actively look for ways to help them.

• If you have lots of customers, set up an autoresponder.

• Treat buyers differently to prospects, but stay in touch with both!


Ask for feedback

• Find out what your customers want.

• Find out whether your current products and services are fulfilling their needs.

• Ask yourself whether there are some additional products or services that can help your customers even more!


Respond quickly

• Keep your eye on what is being said about you and your business.

• Make sure you demonstrate how much you care about your customers.

• You have to actually care! Customers are your friends.

• Foster loyalty by responding quickly.


Be patient

• Customers reach out for help when they’re frustrated or unable to solve a problem themselves.

• They may be upset.• Learn to explain clearly to

them, what is second nature to you.


Use positive language

• When dealing with customers, keep language positive.

• Talk about what you CAN do, not about what you can’t.


Maintain your own happiness!

• The customer is not always right.

• Stay happy • Don’t let the customers

attitude affect your own.


Manage your time

• Not every customer can be helped.

• Don’t waste time.• Move on to a customer that

can be helped instead.



Documents

7 ways to provide great customer care