FMM Institute (475427-W)

Penang Branch

INTRODUCTION

The 8D (Eight Disciplines) Problem Solving Methodology is a step-by-step problem solving methodology pioneered by Ford Motor Company through its Team Oriented Problem Solving Global 8D Process. It is a highly effective approach to finding root causes, development of proper actions to eliminate root causes, and implementation of permanent corrective action.

In this 2-day practical workshop, participants will learn through a step by step instructional process of preparation, establishing a team, brainstorming, to systematically analysing and preventing problems from recurring. In addition, participants will learn the practical problem solving tools required by the 8D process. Through the workshop, participants will be able to appreciate why implementing and using an 8D problem solving methodology using a multi-disciplined team is beneficial and important, especially when meeting customer expectations.

CONTENTS 1) Getting To Know A Problem

Ways to recognize indication of a problem.

Ideas help to decide which problem to work on first. 2) Why Use A Structured Problem Solving Process

Improving the effectiveness of the whole organization.

Building a common problem solving language. 3) Team Formation

Why need a team?

Team formation

8D PROBLEM SOLVING METHODOLOGY

20-21 December 2012

9.00 am – 5.00 pm

Training Venue:

FMM Institute, Bandar Seberang Jaya, Penang

SBL SCHEME 100% CLAIMABLE FROM PSMB

4) The Importance Of Data

Data, transforming information to knowledge.

Attribute vs Variable Data

Using data to make inference & make judgment 5) Different Problem Solving Model

8D Format

DMAIC Model

Xerox Problem Solving Model

TRIZ Problem Solving 6) D1: Team Development

Establish team membership, roles & getting started. 7) D2: Describe The Problem

Developing Problem Statement 8) D3: Interim Containment

Containing the problem

Establishing temporary measures into place 9) D4: Define The Root Cause

Collect, Display & Analyze data

Evaluating the causes

Establishing the root cause

10) Develop Solution

Finding solution to attack the root cause

The use of mistake proof techniques 11) Verifying The Solution

Method of evaluating the effectiveness of action plan 12) Prevent Recurrence

Methods of holding the gain.

Training, Audit, Knowledge Transfer & Documentation 13) Congratulate The Team

Recognition for the Problem Solving Team

Lesson Learned OBJECTIVES

Understand the fundamental principles on which problem solving is based, including teamwork

Appreciate the need for a standardised approach

Appreciate the benefits of utilising a standardised report format for all problems

Have an understanding of the practical application of the supporting tools required for successful problem resolution

THE FACILITATOR Mr. Mahadev is a Quality Engineering Professional. After graduating with a Bachelor’s Degree in Electrical Engineering from University Technology Malaysia in 1999, he has been involved in various technical projects to optimize and improve manufacturing processes, reduction in defects towards quality and productivity improvements at a Multinational company in Penang in his capacity as an Assistant Manager. Mr. Mahadev is an American Society of Quality Certified Quality Engineer (No: 45592), ASQ Certified Six Sigma Black Belt (No: 3218) and TRIZ (Structured Innovation) Green Belt, Pretium LLC, US (No:SIT2-0037-10C). He is also a Certified Supplier Auditor (by SMMT) for ISO-TS16949:2002 Quality System. Currently, he is a Senior Member of American Society Of Quality (ASQ) (No: 63458142), Senior Member of Society of Manufacturing Engineers (SME, US, No: 13889202), Member of Board of Engineers Malaysia (BEM, No: 59687A[Electronics]) and also Member of Institution of Engineers Malaysia (IEM, No: G38860[Electronics]). Apart from that, Mr. Mahadev has also been involved in “Lean Manufacturing and Six Sigma” initiatives. His expertise in manufacturing process variation reduction coupled with his leadership skill and ability to integrate theoretical knowledge into practical real world situations makes him a particularly effective resource person to impart knowledge in the areas of Process and Quality Engineering. TARGET GROUP Engineers, Foreman & Supervisors ADMINISTRATIVE DETAILS COURSE FEE RM700 FMM (Member) / RM800 (Non-Member) per participant (The fee includes luncheon, coffee/tea breaks and notes) DRESS CODE Office attire REGISTRATION Participation in the programme is based on a first-come-first-served

basis. Cheques made in favour of the “FMM Institute” should be forwarded on or before programme date to the FMM Institute, Penang Branch, Bandar Seberang Jaya. Participants who registered but did not attend, will be billed accordingly.

CANCELLATION There will be no refund for cancellation within 2 days prior to the programme, 50% for cancellation between 3 – 6 days and full refund for cancellation 7 days prior to the programme. Please inform in writing if you intend to cancel. A replacement can be accepted at no additional cost.

DISCLAIMER The FMM Institute reserves the right to change the facilitator, date and to vary / cancel the programme should unavoidable circumstances arise. All efforts will be taken to inform participants of the changes. Upon sending the registration form, you are deemed to have read and accepted the terms and conditions. ENQUIRIES Ms Nazliza FMM Institute No 2767, Mk 1, Lebuh Tenggiri 2,

Bandar Seberang Jaya, 13700 Seberang Perai Tel: 04-6302052 Fax: 04-6302054 E-mail: nazliza@fmm.org.my Website:http://fmm-im.fmm.org.my (Northern Branch)

CLOSING DATE 13 December 2012

REGISTRATION FORM 8D PROBLEM SOLVING METHODOLOGY

20-21 December 2012 9.00 am – 5.00 pm

Training Venue: FMM Institute, Bandar Seberang Jaya, Penang

To : Ms Nazliza/(Fax : 04-6302054/) FMM Institute (Penang Branch)

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