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    MID-TERM EXAMINATION

    Identify the new four Ps of marketing

    PEOPLE

    PLACES PLANS

    PROJECTS

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    PLANS

    No more

    lifestyles Focus on

    thinkstyles

    Try to

    understandpeoplesdeepconcerningvalues,thoughts

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    The GRUNGE movement - SEATTLE Clothing commonly worn by grunge musicians

    in Seattle consistedof second-hand items andthe typical outdoor clothing (most notably

    flannel shirts), as well as a general unkemptappearance

    The style did not evolve out of a consciousattempt to create an appealing fashion

    The clotheswere cheap, durable, and kind oftimeless

    They ran against the grain of the whole flashyaesthetic that existed in the 80's

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    POWER DRESSING Shoulder pads: in the 1980s women in the

    workplace were no longer unusual, andwanted to "power dress" to show that they

    were the equals of men at the office The Dinasty television show, watched by over

    250 million viewers around the world,influenced the fashion styles and women to

    wear jewelry often to show one's economicstatus

    Wool, cotton, and silkreturned to popularityfor their perceived quality

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    NEW ROMANTIC

    It was a new wawe andfashion movement thatoccurred primarily in Britishand Irish nightclubs

    Most of the fashion of this new

    period were taken andmodified right from punkfashion

    The streaky eyeliner, the

    spiked hair, the colourfuldresses, the syntetic fabrics,were the symbols of newromanticism

    Vivienne Westwood

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    Leggings were alsovery popular

    Hairstyles were

    unique: long timepreparation, lot ofhayrspray, asculpture, more than

    an haircut

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    The 90s: back to basics & minimalism

    After the conspicuous consuming years ofthe 1980s less became more in the 1990s

    The silhouette became neater as shoulder

    pads finally died and jewellery becamenon existent orchic in its fineness

    For many the sleek hairstyle copied fromJennifer Aniston or the funkier choppier

    hairstyle of Meg Ryan was the onlyhairstyle to sport

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    There was a dramatic move away from the sexystyles aimed at the glamorous femme fatale of

    the Eighties and many designers, taken with avision of romantic poverty, adopted the style ofthe poverty-stricken waif, dressed in a stark,perversely sober palette, with a face devoid of

    make upKate Moss-look

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    ICONS

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    SOCIAL MESSAGES

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    MID-TERM EXAMINATION

    Give a precise definition of the wordtrend

    A trend is the direction in which

    something new moves Which has a consequential influence on

    culture, society and business

    Trend is about difference and the

    direction in which this difference moves

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    TREND: A DEFINITION

    A trend is a TRANSITORY DECREASE OVER TIME

    They are usually classified by duration and penetration,

    visualised as curves with time on the bottom axis and

    consumer adoption rates on the vertical axis

    In this way its easy to show the difference between

    - The SHORTEST TRENDS or FADS

    - The LONGEST TRENDS or CLASSICS

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    Trends are not explicit, as they still have to be identified

    They appear across different cultures, targets, social networks,

    and different theatres of consumption, like the streets

    People who work with trends deal with the task ofsensing thetrend, capturing what really matters and inserting it within

    an interpretative structure that will then be applied to the

    world of strategic marketing

    What matters/in an interpretative structure/appliedto strategic marketing

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    EVOLUTION OF A TREND

    There are three stages in the evolution of a trend

    1.FRINGE

    A stage when an innovation arises and the trendiest

    consumers begin to participate

    2.TRENDYA stage when awareness of the trends grows because

    early adopters join the innovators to increase the visibility

    of the trend and the most fashion-forward brands and

    retailers test the concept

    3.MAINSTREAM

    A stage when more conservative consumers join in,

    visibility continues to increase, and corporation and

    brands capitalize on the growing demand

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    What helps or hinder the adoption of a trend?

    Relative advantage: the perception that theinnovation is more satisfactory than items that

    already exist in the same class of products Compatibility: an estimate of harmony between

    the innovation and the values and norms ofpotential adopters

    Complexity: consumers are having difficulties inunderstanding and using the innovation

    MID TERM EXAMINATION

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    Trialability: the chance of testing out theinnovation before making a decision

    Observability: the degree of visibility that the

    innovation has Perceived risk: economic (the purchase price may

    reduce the ability to buy other products),enjoyment risk (becoming bored or not liking it asmuch as expected), social risk (the consumerssocial group will not approve)

    MID TERM EXAMINATION

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    1. GUT INTUITION

    Can be described as ordinary, as this is

    the one we call on most when meeting new

    people, or when knowing the right momentto cross the road

    Your brain acts as a vast filing system that

    prompts you when you encounter a

    situation in the present that may have

    similar properties to one encountered in

    the past

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    1. GUT INTUITION

    You experience a mental flash and know

    the right thing to do

    Conversely, this filing system alerts you

    with an odd feeling if it has no reference

    point for a present situation, for any

    anomaly or something different or new

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    1. GUT INTUITION

    As an intuitive forecaster, with a vast back

    catalogue of experiences and stuff, youll

    be able to use this alert mechanism towarn you that something new is on the

    way

    It all depends on how good are the data

    stored in your brain

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    1. GUT INTUITION

    Being intuitive is all

    about being culturallyacquisitive and

    perpetually observant

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    1. GUT INTUITION

    How do you remember things?

    Camera Mp3 recorder

    pinboard

    notebook

    hands on the desk!!!

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    2. EXPERT INTUITION

    It is the kind of intuition you develop as a

    consequence of working in the same field

    or profession for a protracted period oftime

    It is an instinct many organizations are

    happy to trust

    As an expert, youll have to speak in front

    of other people and acquire their

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    2. EXPERT INTUITION

    Youll infer something that is a mix

    between your knowledge and others

    knowledge

    The ability to empathize with the others

    and to make their thoughts, views and

    opinion part of yours helps you to boost

    your imaginative powers and your ability

    to project and envision tomorrow

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    2. STRATEGIC INTUITION

    As a concept, it was identified in 2007 by William

    Duggan, a professor at Columbia Business School

    after studying key personalities from history, who

    seemed unusually brilliant at developing andexecuting battle strategies

    These personalities were unusual and brilliant

    because they made split-second decisions of thekind that were imaginative, audacious, prescient

    and correct

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    2. STRATEGIC INTUITION

    It is a method that draws heavily on the previous

    types of intuition mentioned, but if done correctly

    it allows you to envision answers or to draw results

    about situations or events of which you may nothave previous experience

    You are using what you know from past

    experiences, combined with what you havelearned from the present, to create or envision a

    future that is likely, if not probable.

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    MID TERM EXAMINATION

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    MID TERM EXAMINATION

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    MID TERM EXAMINATION

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    SCENARIO PLANNING AND THE TREND

    FUNNEL

    LECTURER: Valeria Volponi

    [email protected]

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    SCENARIO PLANNING

    The future is not written, rather it remains open.The future is multiple, undetermined and open

    to a large variety of possibilities.

    That which will happen tomorrow depends less

    on prevailing trends or any sort of fatalistic

    determinism, and more on the actions of groups

    and individuals in the face of these trends

    (Michel Godet, professor at Laboratory of

    Innovation, Strategic Foresight and Organization)

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    A DEFINITION

    Trend forecasting is about identifying thenew and the next

    Scenario planning is about anticipating how

    the new and the next might impact on the way

    we live tomorrow

    Scenario planners accept that

    there are

    many futures and that the best way to

    anticipate these futures is to envisage all of

    them in as much detail as possible

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    A DEFINITION

    Example: a new sense of austerity

    Trend forecasters may use their skills to

    identify the rise of this new sense of austerity

    within consumer buying patterns

    Scenario planners will carefully map out how

    this shift is likely to change the social, cultural,

    ethical and environmental framework of people

    lives, on a day-to-day basis

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    SCENARIO PLANNING & INTUITIVE FORECASTING

    Scenario planners have much in commonwith intuitive forecasters

    Both draw heavily on their:

    intuitionsense of historic awareness

    presence of mind

    . and ability to suspend logic as a way of

    envisioning future possible scenarios

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    SCENARIO PLANNING & INTUITIVE FORECASTING

    Scenario planners however, also utilize arange of quantitative tools and envisioning

    techniques developed by corporate, social,

    military planners since the 1950s

    These add an extra and vital layer of strategic

    and analytical underpinning to their work

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    THE ORIGINS OF SCENARIO PLANNING

    Unexpected: Usa, 1950s

    Herman Kahn works for Rand Corporation, a

    U.S. Government Body that specializes in

    strategic military research

    At that time, the US Military was seriously

    considering the idea that a nuclear warwas

    the only response to any imminent threat from

    the Soviet Union

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    THE ORIGINS OF SCENARIO PLANNING

    In his book On Thermonuclear war, Kahnreasoned out a far more devastating outcome,

    or scenario: the world he envisioned was one

    where the many separate scenarios considered

    by strategists at the time would be synthesizedinto a single overall doomsday scenario

    Frightening, but tremendously accurate

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    THE ORIGINS OF SCENARIO PLANNING

    In his book On Thermonuclear war, Kahnreasoned out a far more devastating outcome,

    or scenario: the world he envisioned was one

    where the many separate scenarios considered

    by strategists at the time would be synthesizedinto a single overall doomsday scenario

    Frightening, but tremendously accurate

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    THE ORIGINS OF SCENARIO PLANNING

    The methodology he used to underpin itsreasoning has now become the backbone for

    scenario planning strategy today

    The consequences of our actions should notbe considered or imagined in isolation, but in

    concert with those bigger, social, cultural,

    ethical, civic, political and environmental

    factors that influence our lives

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    THE ORIGINS OF SCENARIO PLANNING

    The choices we make are highly dependent,interdependent and influenced by the choices

    made by other people

    He asked his readers to THINK THEUNTHINKABLE

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    THINK THE UNTINKABLE

    Use your imaginative and creative

    abilities to add flesh, depth and a new

    perspective to how the future could be

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    SCENARIO PLANNING STAGES

    1. DETERMINING THE QUESTION

    As simple as it sounds, making sure that you

    are asking the right question at the outset is

    one of the most difficult parts of the scenarioplanning exercise

    To be able to define the question is to know

    the subject, but this is exactly what many

    brands, businesses and organisations

    concerned with the future fail to do

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    SCENARIO PLANNING STAGES

    The correct framing of the initial question is

    vital to the integrity and accuracy of the

    outcome of any particular scenario

    Use theWHAT IFapproach: What if

    consumers only bought products that were

    proven to be sustainable?

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    SCENARIO PLANNING STAGES

    2. CONTEXTUALIZATION

    Before you attempt to answer any question, it

    is important to understand the contextwithin

    which that question is being asked

    Two factors govern this: internal drivers

    (forces) and their external counterparts

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    SCENARIO PLANNING STAGES

    Internal drivers are those factors within an

    organization that require a question to be

    asked in the first place: declining

    performance, slow response to competitoractivities.

    External drivers are those broader cultural,

    social, environmental and market forces that

    directly impact or indirectly create, those

    internal forces

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    SCENARIO PLANNING STAGES

    A careful scenario planner will interview the

    stakeholderspeople that own a stake or a

    share in the project being undertaken -

    He/she will probe the concerns of every

    stakeholder and ask them to list the external

    drivers, as they perceive them, which need to

    be considered in answering the initial question

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    SCENARIO PLANNING STAGES

    At this point, the team leader is attempting to

    identify all the internal issues that are relevant,

    including those that are likely to lead to conflict or

    confusion later on in the scenario planning process

    These issues can be anything from stakeholders

    who are not keen on the process in the first place

    (and thus can become disruptive, prejudicedin

    their thinking), to a group of stakeholders who are

    not fully embracing the enormity of the

    internal/external forces about to swamp them

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    SCENARIO PLANNING STAGES

    A careful scenario planner will interview the

    stakeholderspeople that own a stake or a

    share in the project being undertaken -

    He/she will probe the concerns of every

    stakeholder and ask them to list the external

    drivers, as they perceive them, which need to

    be considered in answering the initial question

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    SCENARIO PLANNING STAGES

    3. EXTERNAL DRIVERS

    Similar to stage 2, but conducted in a more

    systematic and objective way

    At this point, expert input is usually required:

    a panel of experts who have a thorough

    understanding of the company or the sector

    under review and an equally understanding of

    the drivers that are most likely to impact on the

    outcome of the question being asked

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    SCENARIO PLANNING STAGES

    Depending on the question being asked, theresearch carried out at this stage will

    encompass many disciplines and sectors, but

    as a default:

    Cultural: the prevailing climate towards

    issues and matters relating to leisure, lifestyle

    and inner directed activities or experiences

    that govern our sense of wellbeing, personal

    esteem, aspiration and social position

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    SCENARIO PLANNING STAGES

    Economic: the prevailing climate in terms of

    how consumers sit economically in relation to

    changing market fortunes

    Civic: the prevailing social and civic mindset

    of the culture generally

    Social:what is accepted socially among

    friends and associates and in the wider

    community

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    SCENARIO PLANNING STAGES

    Political: the state of political involvement

    locally and globally

    Technological: the changes in technologyby intention or by accident that might be

    imposing on a business

    Environmental: changing attitudes and

    outlook to sustainability

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    SCENARIO PLANNING STAGES

    Ethical: the prevailing stance people are takingon a range of social, sexual, corporate and moral

    issues

    Competitive: competitor activity and the newand emerging products or services they are

    planning to bring to market, that might impact on

    the trend

    Known/unknowns: left of field innovations,

    discoveries or changes in attitude that you may not

    consider because they seem too wild or weird

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    SCENARIO PLANNING STAGES

    60 million pieces in the world

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    SCENARIO PLANNING STAGES

    65 million pieces in the world

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    SCENARIO PLANNING STAGES

    All considered too weird by the

    Late Majority and the Laggards

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    SCENARIO PLANNING STAGES

    A room for the debate: all the discussions takeplace in the scenario planning room

    The room needs to contain blackboards,

    whiteboards, pinboards, post its, Internet access,projectors, break out areas where small teams can

    work together

    Paper, pens, notebooks, reference books and abase knowledge library where all previously

    researched material is assembled alongside the

    books, papers, reports, surveys

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    SCENARIO PLANNING STAGES

    4. RANKING AND RANGING

    Having established your internal drivers and

    their external counterparts, it is important to

    rank them all in order ofrelevance andimmediacy

    But also in terms ofthe level of uncertainty

    that they may introduce into the scenario

    planning process

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    SCENARIO PLANNING STAGES

    5. NAMING AND FRAMING

    Thats the pivotal point of the scenario

    planning process

    You begin to flesh out the scenarios that are

    now starting to suggest themselves from the

    fog of data, evidence, driversappearing on

    the mapping room wall of the work areas

    around you

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    SCENARIO PLANNING STAGES

    From now on, you are trying to reach asituation where the drivers are showing you a

    number of ways forward

    You will find that you have a list of drivers thatare also suggesting a list of very clear themes

    These themes provide you with the

    underpinning for five basic scenarios

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    SCENARIO PLANNING STAGES

    Scenario A: base caseFuture, with minor variations, will be more or

    less the same as present

    Scenario B: best case propositionsFuture will get better and brighter if all current

    drivers continue along this direction

    Scenario C: worst case scenarioThings will get worse in terms of competitor

    Activity, but also with regard to all social,

    cultural, economic drivers

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    SCENARIO PLANNING STAGES

    Scenario D: cross case scenarioA scenario model that accepts things are never

    black or white, but mercurial and less pure

    Scenario E: rogue scenario

    A scenario model that requires you to think the

    unthinkable and which challenges all

    participants to be lateral, imaginative andprogressively whole brain in their thinking and

    insights

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    SCENARIO PLANNING STAGES

    NAME YOUR SCENARIO

    At this point you should also be naming your

    scenarios, so that each one develops a distinct

    personality

    The titles must be memorable, but they also

    need to be short

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    SCENARIO PLANNING STAGES

    6. LOGIC AND NARRATIVE

    When mapping out these scenarios, its vital

    to ensure that each one contains its own

    internal logic, rationale and narrative that

    seems real and true

    They should be written up as if they resemblethe plot of a good film, book or television

    series

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    SCENARIO PLANNING STAGES

    7. DISTILLATION AND DIALOGUE

    When all the five scenarios are complete, you

    need to revisit them again from the beginning,

    carefully combing through them for ideas that

    they may now share in common

    Are some of their themes similar? Could youfold one into the other to create four master

    scenarios rather than five? (Ideal is three)

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    SCENARIO PLANNING STAGES

    Distilling five scenarios down into threeworkable and all encompassing ones is a

    painstaking process

    This time, your full scenario should be even

    richer in content, context and expert quotes

    Each narrative needs to offer a very clear andseparate snapshot of the future

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    SCENARIO PLANNING STAGES

    8. VALIDATION AND REFINEMENT

    It is always a good idea to ask the panel of

    your experts to rejoin you

    You should know the following:

    The nature of your question

    Your scenario titleThe key drivers defining and dominating it

    The key weaknesses in all social, civic,

    cultural, ethical and technological areas

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    SCENARIO PLANNING STAGES

    The key weaknesses within the business orbrand that the above drivers have alerted you

    to

    The key items you now need to arm yourself

    with if you are to answer the question that has

    been posed in a proactive and positive way

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    SCENARIO PLANNING STAGES

    9. INTERPRETATION ANDIMPLEMENTATION

    You will now need to look at the strategic

    implications of your answer

    With or without the stakeholders

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    ITS COFFEE TIME

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    The future belongs to those

    who prepare it for today

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    INSIGHT, STRATEGY INNOVATION

    Techniques like intuitive forecasting andscenario planning can be used to identify

    trends such techniques are not designed to

    identify brands, products or services

    To do this, a forecaster must add an additional

    set of skills that help unpack the components of

    an identified trend, in a way that allows him orher to translate them into market-specific and

    consumer-friendly products

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    INSIGHT, STRATEGY INNOVATION

    The process used to do this is known asIDEATION - a contraction of the words ideas

    and innovation- and refers to the process of

    taking ideas and turning them into workable,

    tangible and profitable products via:

    An Inspiration stage

    A Translation stageAn Immersion stage

    A product development stage

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    THE INSPIRATION STAGE

    To determine the correct aesthetic, or tocreate a product that perfectly mirrors the

    trends consumers are influenced by, you need

    to set IDEATION WORKSHOPS

    There,ideas are generated by mixing and

    merging the many talents of those taking part

    The best way is to create teams from peoplewho do not work in the same department or

    within the same discipline (marketing,

    planning, strategy)

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    THE TRANSLATION STAGE

    At the translation stage, the discussed ideascaptured as notes, paper tears, images from

    magazines, jpeg printouts, annotated scribbles

    and inspirational collages, are used to

    construct a more formalized picture of

    potential products being considered

    Some organizations prefer to do this as a wallchart that outlines each of the chosen trends

    and then cluster around them a set of products

    and ideas from other industries that might work

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    THE TREND FUNNEL

    If you are working with brands that want a

    solution that is unique, copyrightable and

    relevant to their brand DNA, pushing theidentified trends through something called

    THE TREND FUNNEL is a better way of doing

    things

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    THE TREND FUNNEL

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    THE TREND FUNNEL

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    THE TREND FUNNEL

    If executed properly, the trend funnel allows

    you to be more creative, collaborative and

    less prescriptive, and to develop a map or acartogram that designers and product

    developers find easier to read and understand

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    THE TREND FUNNEL

    As the name suggests, a trend funnel encourages

    each team to work through a series of stages, or

    zones, that will attempt to filter out extraneous

    ideas until the lowest zone of the funnel is achieved

    Although they vary in the number of zones

    required for a trend to pass through, all are

    designed to be visually stimulating and to alloweach team to capture the visual and emotional

    qualities of a trend, refracted through the lens of a

    particular brand

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    THE TREND FUNNEL

    ZONE 1: TREND IDENTITY

    Must contain:

    a twenty-five to thirty-five word description of the

    trends key characteristics

    A visual storyboard that contains five to eight

    images that attempts to define what the trendmeans and how its sense of experience might look

    or feel

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    THE TREND FUNNEL

    ZONE 2: TREND DRIVERS

    Must contain:

    a short description of the underlying drivers

    associated with each trend being reviewed

    Sample visuals that might prompt you to think

    about these drivers in the context of the trendbeing reviewed

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    THE TREND FUNNEL

    ZONE 3: TYPOLOGY/TARGET CONSUMER

    GROUP

    Must contain:A 25 word description of the emotional essence

    of the typology being targeted (es twenty

    something shoppers who want to experience a

    brand as a live, engaging event)A series of images that offers a clear and

    inequivocal montage of who is this typology, what

    they look like

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    THE TREND FUNNEL

    ZONE 4: ASPIRATIONAL TOUCH POINTS

    Must contain:

    A short description using the words that bestdescribe the nature of the products they are

    currently keen on seeking out (es: artisan, tactile,

    premium, understated.)

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    THE TREND FUNNEL

    ZONE 5: TREND LOCATION

    Must contain:

    A short note on where the trend is happening,and consequently how and when it is likely to

    impact first

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    THE TREND FUNNEL

    ZONE 6: TREND OPPORTUNITIES

    Must contain:

    A short,but exaustive description oftrend

    opportunities: how this trend could be

    developed, extended or used in other parts

    of the business

    THE IMMERSION STAGE

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    THE IMMERSION STAGE

    At this stage you work with the concepts

    identified through the trend funnel and you

    push down through a new series of zones,

    known as

    OPPORTUNITY CARTOGRAM to develop a

    more coherent and articulate product concept

    This concept then will be mocked up and

    tested on a group of consumerswho

    represent the targeted typology

    THE OPPORTUNITY CARTOGRAM

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    THE OPPORTUNITY CARTOGRAM

    At this stage you work with the concepts

    identified through the trend funnel and you

    push down through a new series of zones,

    known as

    OPPORTUNITY CARTOGRAM to develop a

    more coherent and articulate product concept

    This concept then will be mocked up and

    tested on a group of consumerswho

    t th t t d t l