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A Framework forHuman ResourceManagementS I X T H E D I T I O N
International Edition
Gary DesslerFlorida International University
Boston Columbus Indianapolis New York San Francisco Upper Saddle RiverAmsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto
Delh, Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo
CONTENTS
Preface 11
CHAPTER 1 Managing Human Resources Today 15What Is Human Resource Management? 16Trends Influencing Human Resource Management 21The Human Resource Manager Today 28Strategic Planning and Strategic Human
Resource Management 32The Plan of This Book 36
Case Incident: Jack Nelson's Problem 40Continuing Case: LearnInMotion.com: Introduction 40Experiential Exercise: Helping "The Donald" 42
CHAPTER 2 Managing Equal Opportunity and Diversity 44Selected Equal Employment Opportunity Laws 45Defenses Against Discrimination Allegations 58Illustrative Discriminatory Employment Practices 60The EEOC Enforcement Process 62
Diversity Management and Affirmative Action Programs 64Case Incident: A Case of Racial Discrimination ? 73Continuing Case: LearnInMotion.com: A Question of Discrimination 74Experiential Exercise: Too Informal? 75
SECTION 1 RECRUITMENT AND SELECTION
CHAPTER 3 Personnel Planning and Recruiting 76What Is Job Analysis? 77The Recruitment and Selection Process 84Workforce Planning and Forecasting 85Recruiting Job Candidates 90
Developing and Using Application Forms 103Case Incident: Finding People Who Are Passionate
about What They Do 109Continuing Case: LearnlnMotion.com: Who Do We Have to Hire? 110Experiential Exercise: The Nursing Shortage HIAppendix: Enrichment Topics in Job Analysis 112
CHAPTER 4 Testing and Selecting Employees 120The Basics of Testing and Selecting Employees 121
Using Tests at Work 125
Interviewing Prospective Employees 132
Using Other Selection Techniques 142Case Incident: The Tough Screener 152Continuing Case: LearnInMotion.com: Do You Have Sales Potential? 152Experiential Exercise: The Most Important Person You'll Ever Hire 154
SECTION 2 TRAINING, DEVELOPMENTAND COMPENSATION
CHAPTER 5 Training and Developing Employees 155Orienting Employees 156
The Training Process 157
Training Techniques 162
Managerial Development and Training 169
Managing Organizational Change Programs 173
Evaluating the Training and Development Effort 175Case Incident: Reinventing the Wheel at Apex Door Company 180Continuing Case: LearnInMotion.com: The New Training Program 180Experiential Exercise: Flying the Friendlier Skies 182
CHAPTER 6 Performance Management and Appraisal 183Basic Concepts in Performance Appraisal and Management 184
Basic Appraisal Methods 188
Some Practical Suggestions for More Effective Appraisals 198
Coaching and Career Management 202
Talent Management 207Case Incident: Appraising the Secretaries at Sweetwater U 210Continuing Case: LearnlnMotion.com: The Performance Appraisal 211Experiential Exercise: Appraising an Instructor 212
CHAPTER 7 Compensating Employees 213What Determines How Much You Pay? 214
How Employers Establish Pay Rates 218
Current Trends in Compensation 223
Incentive Plans 226
Employee Benefits 232Case Incident: Salary Inequities at Acme Manufacturing 244Continuing Case: LearnInMotion.com: The Incentive Plan 245Experiential Exercise: Ranking the College's Administrators 246
Contents
SECTION 3 MANAGING EMPLOYEE RELATIONSCHAPTER 8 Ethics and Fair Treatment in Human Resource
Management 247Ethics and Fair Treatment at Work 248
What Shapes Ethical Behavior at Work? 252
Ethics, Fair Treatment, and the Role of HR Management 257
Employee Discipline and Privacy 260
Managing Dismissals 264Case Incident: Enron, Ethics, and Organizational Culture 272Continuing Case: LearnInMotion.com: Are Our Ethics
Out of Control? 273Experiential Exercise: To Discipline or Not? 274
CHAPTER 9 Managing Labor Relations and CollectiveBargaining 276
The Labor Movement 277
Unions and the Law 279
The Union Drive and Election 283
The Collective Bargaining Process 289
What's Next for Unions? 297Case Incident: Negotiating with the Writers
Guild of America 302Continuing Case: LearnlnMotion.com: Keeping a Watchful Eye Out
for the Union 303Experiential Exercise: The Union-Organizing Campaign
at Pierce U 304
CHAPTER 10 Protecting Safety and Health 305Employee Safety and Health: An Introduction 306
Wnat Causes Accidents? 311
How to Prevent Accidents 315
Workplace Health Hazards: Problems and Remedies 320Case Incident: The New Safety Program 332Continuing Case: LearnInMotion.com: The New Safety
and Health Program 333Experiential Exercise: Checking for Unsafe Conditions 334
MODULE A Managing HR Globally 335HR and the Internationalization of Business 335
Improving International Assignments ThroughSelection 338
Training and Maintaining International Employees 344
How to Implement a Global HR System 349Case Incident: "Boss, I Think We Have a Problem" 354
Contents
Appendix 355
Glossary 370
Notes 376
Name Index 416
Subject Index 420
10 Contents
