A Multicultural Business Environment Requires Communicating With Colleagues

7/24/2019 A Multicultural Business Environment Requires Communicating With Colleagues

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Multinational and global are terms sometimes used synonymously. Both refer

to business operations across national boundaries with multiple countries

Outsourcing usually uses communication

On third slide. Why use Outsourcing?

A business supply chain for global business operations could include American

designers, ndian software writers, Asian manufacturers

Because of time !one di"erences and di"erent holiday calendars, strategic location

of outsourcing to other parts of the world can allow these functions to ta#e place at night

when the home o$ce is closed, thus e%panding operations to &'().

Airways outsourced its reser*ation system to housewi*es in +tah who wor#ed from theirhomes. hese home reser*ationists wor#ed &- hours a wee# and came to the etBlue

regional o$ce only four hours a

month for updates and new s#ill training.

manufacturing company in e%as may mo*e manufacturing operations across the Me%ican

border. A software de*elopment company in ndiana may e%pand its ser*ice mar#et by

opening branches in /rance, the 0!ech 1epublic, and 2ermany.

3ero habang gipae%pand nmo ang imong business, you will need good communications from

outside country people because the most challenging part when you e%pand business were

communication and language because you will deal with foreign people with di"erent

cultures. +nderstanding people for the success of the business e%pansion 444444444444 0ultural

*ariations a"ect communication

Understanding the culture is as important as understanding the language.

A sur*ey of 565 global e%ecuti*es from 78 countries as#ed what cultural di"erence

they considered most challenging. he most fre9uent responses were communication

and language

When you place a call for technical assistance from your nternet pro*ider, schedule


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airline reser*ations, or place an order at a dri*e4in restaurant, the person answering

your call may be in another city, state, or country. /riedman,:in his boo# The World

Is Flat, gi*es e%amples of all those scenarios. ndia is one of the initial prominent

pro*iders of outsourcing operations for large corporations. 0all centers for technical

assistance and software de*elopment for ma;or technology companies ha*e

become ma;or sources of employment for ndiagurations. =imilar operational networ#s are

producing 9uality products or ser*ices at a lower cost than has been possible with

all operations completed in the +nited =tates or other industriali!ed countries.

Because of time !one di"erences and di"erent holiday calendars, strategic location

of outsourcing to other parts of the world can allow these functions to ta#e place atnight

when the home o$ce is closed, thus e%panding operations to &'(). i"erences

in holidays and wor# schedules can mean production &'()(-&.

And another form of outsourcing that is used is

One way to study global culture and its in@uence on communication arrangescountrieson a continuum from high to low conte%t

igh conte%t cultures intuition4 wor#s together

Americans tal# too much. As one apanese manager said

we dont have to speak as much as you do here. When we say one word, we

understand ten, but here you have to say ten to understand one pacomplicated

pa jud tapos simple ra diay ang gipabuhat. Making things complicated

Cow 0onte%t cultures 4 1ule oriented, ecisions are based on fact rather than

intuition.

iscussions end with actions, discussions >rst before action

owe*er, in most cases, such calls outside wor# time should be made only in emergenciesor when re9uested by the person to be called.


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A Multicultural Business Environment Requires Communicating With Colleagues