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This is an survey and research about the employees in Eveready industries, Chennai.
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LIST OF TABLES
TABLENO.
PARTICULARS PAGE NO.
4.1 Goal Of Organization
4.1 Relation With Co-Workers
4.2 Your Team’s Performance in the organization
4.3 How far are your satisfied with Work environment in organization
4.4 Extent are you satisfied with your Job
4.5 Extent of getting support from the Organization
4.6 Superiors Appreciations For your Achievements
4.7 Extent of Personnel Department helpful
4.8 Suggestions taken into Consideration
4.9 Motivating factors for your existence in organization
4.10 Extent your are satisfied with the training
4.11 Extent of training Importance in your job
4.12 Extent of supervisor giving individual attention
4.13 Extent of satisfaction with the canteen facilities
4.14 Extent of satisfaction with the incentives given
4.15 Extent of Job Rotation necessary
4.16 Frequency of being late in a month
4.17 Frequency of being absent in a month
4.18 reason for your absence in organization
4.19 Extent of relationship between labors and Top management
4.20 Rate your organization for employee satisfaction
Department of Management Studies SRM University Ramapuram Campus
LIST OF FIGURES
TABLENO.
PARTICULARS PAGE NO.
4.1 Goal Of Organization
4.1 Relation With Co-Workers
4.2 Your Team’s Performance in the organization
4.3 How far are your satisfied with Work environment in organization
4.4 Extent are you satisfied with your Job
4.5 Extent of getting support from the Organization
4.6 Superiors Appreciations For your Achievements
4.7 Extent of Personnel Department helpful
4.8 Suggestions taken into Consideration
4.9 Motivating factors for your existence in organization
4.10 Extent your are satisfied with the training
4.11 Extent of training Importance in your job
4.12 Extent of supervisor giving individual attention
4.13 Extent of satisfaction with the canteen facilities
4.14 Extent of satisfaction with the incentives given
4.15 Extent of Job Rotation necessary
4.16 Frequency of being late in a month
4.17 Frequency of being absent in a month
4.18 reason for your absence in organization
4.19 Extent of relationship between labors and Top management
4.20 Rate your organization for employee satisfaction
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Department of Management Studies SRM University Ramapuram Campus
INTRODUCTION
OVERVIEW:-
1.1 RESEARCH GOALS
1.2 OUTLINE METHODOLOGY OF THE
RESEARCH
1.3 DISSERTATION CONTENTS
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Department of Management Studies SRM University Ramapuram Campus
1.1 Research Goals
1.1.1 Aim :
The Research done in the topic Employee Satisfaction in Eveready
Industries India Ltd., Chennai on the workmen
The main aim of doing the research is to identify and analyze the level of
satisfaction among the workmen towards the work and to recommend the
corrective action.
1.1.2. Objectives:
The objectives to be achieved are:
1. To know about the company and its various departments:
This has helped me to know the insight of the company. The Eveready
Company, Chennai is founded in the year 1952 due to the demands posted
by the batteries. It is the second manufacturing unit after the establishment
of the first plant in Kolkata. It is producing the batteries which are highest
produced by the Eveready. The various sizes of the batteries being
produced by the Eveready company are D and AA size. The company is
manufacturing varieties of the batteries so as to meet the customer
requirement from urban to rural and young generation to older generation.
The Various departments in the company are:
a. Personal Department
b. Accounts Department
c. Material Department
d. Production Department
e. Quality Department
f. Engineering Department
2. To Have discussion with the workmen, their superiors and managers:
Before framing the questionnaire, a brief discussion with the workmen,
their superiors and managers were done. It has helped me to find their
opinions which further have helped me to frame the questions accordingly
3. To find various factors responsible for the satisfaction of employees:
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Department of Management Studies SRM University Ramapuram Campus
According to the past survey done. It is found that the various factors
responsible for the satisfaction of the employees are:
a. Training, development, and career;
b. Immediate management;
c. Communication;
d. Equal opportunities and fair treatment;
e. Pay and benefits;
f. Health and safety;
g. Job engagement;
h. Organization environment;
i. Co-workers; and so on
And based on the above factors, questions are framed.
4. To analyze the factors responsible for employee satisfaction:
The above objective has helped me to find out to which level the
employees are satisfied and based on that, the possible actions are taken.
5. To suggest the possible solution:
This has helped both the management and employees to taken proper
action by coordinating each other to meet the overall objectives of the
firm.
1.1.2 Key questions to be examined:
The Key questions examined are:
1. Whether the workmen know about the goals(Organization, team and own)
- It has helped me to know about the workmen that to
which extent they are knowledgeable about it.
2. What is the motivation level of the workmen?
- This question has helped to identify the factors
responsible for their motivation, and to which extent
they are in the form of recognition, individual attention
by the superiors, pay and benefits, etc,.
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Department of Management Studies SRM University Ramapuram Campus
3. What is the satisfaction level of the workers?
- The above question helped to identify the factors
responsible for the satisfaction of the employees. The questions framed in
the questionnaire are in the form of getting support and resources,
discussion with the supervisors to achieve the production target,
suggestion taken into consideration.
1.2 OUTLINE METHODOLOGY OF THE RESEARCH:
1.2.1 Type of research design:
Here, descriptive research design is used. This is don for the following purpose:
1. To describe the characteristics of the relevant group.
2. To estimate the percentage of the units in a specified population
exhibiting a certain behavior.
3. To determine the perception of the employee’s characteristics.
4. To make specific predictions.
1.2.2 Data collection:
a) It is used among the workmen to get the result for the research to
be done. It is done because it takes less time and can be distributed to
many and get the responses quickly.
b) Interviewing method :
It is used among the workmen, superiors and mangers to know
about the details before the framing of the questionnaire.
1.2.3 Scaling procedure:
Scales from the level 2 to 7 are taken based on the various
questions that are framed. Measurement scales are nominal, ordinal
and interval. Likert scale is used here.
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Department of Management Studies SRM University Ramapuram Campus
1.2.4 Sampling Technique:
Here, out of 350 of the population size of the workmen,50 respondents are
chosen. Hence, the percentage of the respondents is about 14%.this is
more than required size to have a fair generalization of the target
population.
Based on the time constraints and safety issue, it is advised to get the
responses in the HR department. The sampling type is convenience
sampling but snowball sampling is also used so that employees can come
forward to give responses.
1.2.5 Data Analysis Technique:
Here, the analysis of the results is done in the form of tables, bar charts
and pie chart so that it will be helpful for the reader to go through it easily.
1.3 DISSERTATION CONTENTS:
The dissertation contents are:
1) Introduction
2) Company profile
3) Literature
4) Research Design
5) Analysis of the results
6) Findings
7) Limitations
8) Conclusion
9) Recommendations
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Department of Management Studies SRM University Ramapuram Campus
2. ABOUT THE COMPANY
OVERVIEW:-
2.1 COMPANY PROFILE
2.2 A BRIEF HISTORY
2.3 MILESTONES
2.4 VISION
2.5 KEY STRENGTHS OF EVEREADY
2.6 SPECIAL FEATURES PRESENT IN EVEREADY
2.7 PRODUTS OF EVERDAY
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Department of Management Studies SRM University Ramapuram Campus
COMPANY PROFILE:
Eveready Industries India Limited is one of the India’s most reputed FMCG
companies. The company has a portfolio which comprises of dry cell batteries,
packets tea, and poweron (mosquito repellent).
Eveready is the India’s largest selling brand of dry cell batteries and flashlights with
market shares of about 46% and 85% respectively .It is the world’s third largest
producer of carbon zinc batteries, selling more than a billion units a years. Its
carbon zinc batteries dominate the Indian market with a complete range for all
equipment types.
The Eveready brand is synonymous with power, with a durable franchise that has
spanned over a century. The new tagline “The Next Century of power “. Affirms
Eveready’s commitment to being technology leaders well into the future, evolving
with consumers to meet their changing needs.
From small beginnings with an import consignment in 1905 of Rs 500, Eveready
today dominates the Indian market and stands for the portable power and light to
millions of consumers. As a brand, the war cry promises empowerment to
young consumer in urban India. The ionic symbol similarly stands for the
assurance of power to rural consumer.
Eveready packet tea business is also a fast growing business and poised for greater
gains in market share. It is growing even in mosquito industry.
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Department of Management Studies SRM University Ramapuram Campus
2.2 ABRIEF HISTORY
Eveready industries India ltd.(EIIL)(formerly known as Union Carbide India,
Limited) is the flagship company of the B.M.Khitan Group.EIIL started its
operation in India in the year 1905.the first dry cell batteries were imported from
USA and sold in the major cities of the country. These batteries were primarily in
imported torches.
In 1939, the country setup is first battery plant in Kolkata. This was followed by
another battery manufacturing plant in Chennai in the year 1952.to boost up the
market for batteries, it was logical for the company to setup a torch manufacturing
plant. Due to this. torch manufacturing plant was set upped in Lucknow in the year
1958.today,it is one of the largest torch manufacturing plants in South East Asia.
This plant manufacturing the full rang of brass, aluminum and plastic torches.
2.3 MILSTONES:
1905: National Carbon starts its Indian operations with the sale of batteries
imported from USA.
1926: Eveready Company India sets up the first carbon factory at canal road,
Kolkata.
1934: Eveready Company incorporated as a private company on 12th
November.
1939:Camperdown works-first modern battery plant established at
Cossipore in Kolkata
1941: Union Batteries merges with Eveready Company and the name is
changes to National Carbon Company.
1951: Renamed as union carbide India Ltd.,a subsidiary of the word wide
multinational, union carbide corporation.
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Department of Management Studies SRM University Ramapuram Campus
1958: Company set its torch manufacturing plant in Lucknow, one of the
largest in south Asia.
1959: Name of the company changed to union carbide India Ltd., plant in
Bhopal, India.
1995:sale of shares of union corporation in union carbide India Ltd., to Mc.
Leod Russel(India)Ltd. Belonging to Williamson major group and new
name-Eveready Industries India ltd.(EIIL)
1996:Mc.Leod Russel (India) Ltd. Merged with EIIL, bulk tea business
brought into EIIL fold.
2000: Bishnauth Tea Company merged with Eveready Industries India ltd.
2005: Brand EVEREADY is hundred years old.
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Department of Management Studies SRM University Ramapuram Campus
2.2 VISION
The vision of the industry into three categories which are:
2.4.1. Companionship:
Our corporation is a high value companion ti consumer of all
socio-economic levels, out trade, supplier and shareholders.
A brand means added value. It is the only steering mechanism
available to build profitable growth.
We are concerned about environmental issues.
Our corporate identity is highly visible
We ensure widest availability
2.4.2. Tangible differentiation:
In competitive markets, strategic profitable growth can only come
from intrinsic differentiation, which is tangible.
R&D and marketing team have to innovate constantly to achive
this differentiation to offer better value.
Real benefit, even it is small, must be measured, No attribute is
small if communication properly.
Eveready Industries India is endeavoring to become the second
largest carbon zinc battery maker in the world. At present, the
company produces 1.2 billion batteries and the vision was to take it
to two billion batteries over the next few years. If the company
manages to achieve a production capacity of two billion batteries,
then it would pip Energizer and become the second largest carbon
zinc battery maker in the world. The largest carbon zinc battery
maker was Matsushita with 2.8 billion batteries. Deepak Khaitan,
executive vice chairman and managing director Eveready
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Department of Management Studies SRM University Ramapuram Campus
Industries India said, the company was currently the third largest
carbon zinc manufacturer with a capacity of 1.2 billion batteries,
which included exports and original equipment manufacturers
(OEMs). As part of its vision, Eveready was adding a new line in
Kolkata and a Greenfield facility in Uttaranchal with a capital
expenditure of Rs 40 core. The project would be financed through
internal accruals. The Uttaranchal facility would start off with
production of brass flashlights and then start producing batteries.
Further, the company was also eyeing the Chinese market and was
in discussions with three companies for a joint venture, where
Eveready would have 25-45 per cent stake. Khaitan said, the
decision on the specific company would be reached by the end of
the financial year. Meanwhile, Calcutta High Court has approved
the demerger of bulk tea business of Eveready. Khaitan said.
McLeod Russel will be reborn in the next 4-6 weeks. He added
that the demerger would enhance shareholder value.
2.5 KEY STRENGTHS OF EVEREADY:
The key strength of Eveready lie in its 4 core assets, which are:
Brand ‘EVEREADY’. it is the result of a continuous and well
orchestrated brand development strategy that maximizes te vale from
each consumer touch-point.
A distribution system that is deeply entrenched. today it is having
4000 distributors.
Its skills of efficient mass-manufacture. Hence, it reduces the cost.
Its human capital comprise of highly efficient employees.
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Department of Management Studies SRM University Ramapuram Campus
2.6 SPECIAL FEATURES PRESENT IN EVEREADY:
The special features present in Eveready:
a) Eveready has a totally computerized battery testing facility - the only
battery testing laboratory accredited by National Accreditation Board for
Testing & Calibration Laboratories (NABL) - where batteries can be
tested as per BIS, IEC and JEC standards
b) .Eveready’s research team constitutes highly qualified Scientists,
Engineers, Chemists and Technicians dedicated to maintaining technology
leadership in Zinc-Carbon batteries, Flashlights and related components.
c) The Research Centre has Pilot Plant facilities, Analytical testing facilities
such as Atomic Absorption Spectrophotometer (AAS), Polarograph, X-
Ray Diffractometer (XRD) and a Chemical Laboratory. The Eveready
Research Centre is capable of providing world-class testing and research
support to meet stringent customer requirements from across the world.
d) Eveready has always pursued and advocated the best prevailing
management practices. The team is alert to changes in the domestic and
international markets resulting in higher standards of excellence. When the
TQM wave from Japan hit India in the mid 80’s, the organization planned
the realignment of its management system with focus towards customer
satisfaction. The organization was restructured and a Basic Training
Program (BTP) launched for deployment & implementation of TQM
practices
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Department of Management Studies SRM University Ramapuram Campus
2.7 PRODUCTS OF EVEREADY
1. EVEREADY ULTIMA (Alkaline Batteries)
2. EVEREADY RECHARGE (Rechargeable Batteries)
3. EVEREADY JEEVAN-SATHI (Brass Torches),
4. EVEREADY DigiLED (LED Flash Lights),
5. EVEREADY HOMELITE (Alternate Lighting Solutions)
6. EVEREADY CFL (Compact fluorescent lamps),
7. EVEREADY POWERON (Homecare products) and
8. EVEREADY PREMIUM GOLD / JAAGO / TEZ (Packaged Tea) etc
I. BATTERY DIVISION
II. FLASHLIGHTS
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Department of Management Studies SRM University Ramapuram Campus
III.CFLs
III. HOMELITE
IV. MOSQUITO COILs
V. PACKET TEA:
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Department of Management Studies SRM University Ramapuram Campus
2.7 PRODUCTS OF EVEREADY
2.7.1 Domestic:
1. Carbon Zinc
Eveready Industries India Limited. is the world’s third largest producer
of Carbon Zinc batteries, selling over 1 billion batteries every year.
Present in all segments of Dry cell batteries, Eveready holds the
dominant market share in every segment.
2. Rechargeable:
Eveready Industries India Limited is the first entrant and the leading
brand in the organized Rechargeable battery category. ‘Eveready
Recharge’ batteries can be recharged up to a thousand times.
3. Packet Tea:
After 100 years, has curved a niche in the packet tea industry . End of
2006 saw a change... the packet tea brands were upgraded to bring it in
line with the changing market scenario. The association of Eveready
with Tez, Premium Gold, Jaago and Classic will not only connote
assurance, trust and quality, but help build in the consumer proximity.
4. Flashlights:
Eveready Industries India Limited is the largest manufacturer of
flashlights in South Asia. Since pioneering the portable lighting
revolution in the country a century ago, Eveready has enjoyed an
uninterrupted leadership position in this segment. An unparalleled
distribution network ensures that Eveready torches are always available
within easy reach, wherever you are. From remote villages to the city
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Department of Management Studies SRM University Ramapuram Campus
heights, Eveready flashlights light up lives across the length and
breadth of the country.
5. Eveready digiLED
Eveready has NOW launched an altogether new 'category' of torches -
the LED torches. The category is being called "Eveready
digiLED"….and will have many models in its portfolio. This category
will offer to the consumers a torch which has…
1. Low battery consumption
2.Focussed white light
3.Slide switch for easy operation
4.Strong durable body.
6. Poweron:
In an Endeavour to satisfy ever-changing consumer needs, Eveready
has developed Poweron, a mosquito coil which provides powerful
protection against the all-pervasive mosquito menace.
Eveready Poweron the new generation fast action mosquito coil comes
in 3 variants
Red 12 hours’ protection
Red 10 hours’ protection
Green 8 hours protection
The coils come in a heat sealed pouch which protects the coil from
moisture, fungus and dust. The pleasantly fragrant coils repel
mosquitoes powerfully and effectively, providing Poweron protection
from Malaria, Dengue and Filaria.
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Department of Management Studies SRM University Ramapuram Campus
2.7.2 EXPORT:
1. The launch of LAVA marked the entry of Eveready Industries India
Limited. Into the global market. Making its presence felt in 15
countries,
Commencing its worldwide journey with its launch in Sri Lanka,
Bangladesh and Mauritius and then moving on to the more distant
markets of Middle East, Africa, Latin America, USA and United
Kingdom, LAVA is a recognized brand in the markets of Sudan,
Ethiopia, Djibouti, Eritrea, Egypt and Sri Lanka.
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Department of Management Studies SRM University Ramapuram Campus
3. FUNCTIONING OF VARIOUS DEPARTMENTS.
DEPARTMENTS
FINANCE
HR
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Department of Management Studies SRM University Ramapuram Campus
FINANCE
The company performance is backed up by a strong accounts and finance team.
The team consists of seasoned professionals who carry out the various
functions effectively to enhance/improve the various business processes
within the overall business strategies. The various key functions may be
summarized as follow.
Working capital management to reduce the interest burden on working
capital loans
Alert management on inventory holding beyond norms as also negotiate
competitive interest rates from Banks
Treasury operations like commodity hedging (to migrate the effort of
volatile metal prices),forex management(to mitigate the effort of volatility in
the value of rupee)
Profitability analysis and projections business wise to apprise management
of the effective of business decisions and/or to facilitate new decision.
Ensure accurate pricing updating in order to facilitate error free invoicing.
Capital budgeting to analyze/justify new projects.
Compliance of all statutory matter including taxation related issues.
Monitor profitability of new projects to benchmark against the projected
profitability.
Timely analysis of major accounts Trade Debtors, Institutional Debtors,
CSD, Claims, Banks, Payables-Appropriate action taken based on such
analysis.
Centrally coordinating payment through the RTGS/NEFT mode
Ensure timely data to operating groups for review of their respective areas
of performance
Ensure timely preparation of the quarterly and annual results ahead of the
Board Meeting.
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Department of Management Studies SRM University Ramapuram Campus
Custodial control over the assets of the company and review at least on an
annualized basis ant possible impairment of such assets.
Liaison with various functional units related to accounts and commercial
matters including timely closure of accounts.
Coordination with system group to enhance existing report
platform/introduce new report platform.
Payroll preparation-Also facilitates tax planning.
Monitoring the PF, Gratuity and other superannuation funds of the
company.
The company has an in-house taxation department which deals with all the
direct and indirect tax cases covering all the manufacturing and
commercial units. They are responsible for smooth and timely completion
of assessments and are also responsible to ensure compliance of all fiscal
laws by all the units. The department also supplements business decision
making by suggesting ways and means for setting up new projects in tax-
free zones and also to minimize the incidence of duties/taxes an existing
product lines.
The company also has an in-house internal audit department manned by
trained professional. The pre-audit checks and reviews are carried out to
ensure follow up on the observation made by the audit teams. The internal
audit reports, the progress in implementation of recommendations
contained in such reports and the adequacy of internal control system are
reviewed by the audit committee of its periodical meeting.
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Department of Management Studies SRM University Ramapuram Campus
FINANCIAL RESULTS FOR THE QUARTER ENDED JUNE 30, 2009
(Rs. Lakhs)
Description 3 months ended(30/06/2009)
Corresponding3 months
ended in the previous year(30/06/2008)
Previousaccountingyear ended
(31/03/2009)
Unaudited Unaudited Audited1 Gross Sales/Income from
operations24,261.39 24,277.57 92,530.74
Less: Excise Duty 1,024.79 2,325.45 6,798.04
2 a) Net Sales/Income from operations
23,236.60 21,952.12 85,732.70
b) Other Operating Income 48.90 32.06 316.703 Total Income 23,285.50 21,984.18 86,049.404 Expenditure
(a)Increase/ Decrease inStock-in-Trade and Work-in-Progress
(414.46) 4,047.63 3,493.23
(b) Consumption of Raw Materials
10,625.54 7,336.39 37,173.06
(c) Purchase of Traded Goods
3,569.88 2,839.33 14,180.82
(d) Employees Cost 1,969.99 1,926.07 7,910.70(e) Depreciation /
Amortization590.87 666.25 2,493.64
(f) Other Expenditure 4,500.47 3,806.14 15,124.88(g)Total 20,842.29 20,621.81 80,376.33
5 Profit from Operations before Other Income,
Interest & Exceptional Items
2,443.21 1,362.38 5,673.07
6 Other Income - Profit on Sale of Real Estate
390.00
7 Provisions no longer 194.66
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Department of Management Studies SRM University Ramapuram Campus
required written back8 Profit before Interest
& Exceptional Items2,833.21 1,362.38 5,867.73
9 interest and Exchangefluctuation (Net)
a) Interest 875.61 1,095.70 4,061.83b) Exchange
Fluctuation53.48 (11.84) 7.96
10 Profit after Interestbut before
Exceptional Items
1,904.12 278.51 1,797.94
11 Exceptional Item - Workmen Separation Cost (Refer Note 7)
147.55
12 Profit from Ordinary Activities
before Tax
1,756.57 278.51 1,797.94
13 Tax ExpenseCurrent
(including Wealth Tax)198.12 2.75 27.44
-Reversal of provision relating to earlier years
(325.34)
-Deferred Tax (75.56) (63.07) (40.08)-Fringe Benefit Tax 29.50 27.00 195.70
14 Net Profitfrom Ordinary Activities
after Tax
1,604.51 311.83 1,940.22
15 Extraordinary items (net of tax expenses Rs.)
NIL NIL NIL
16 Net Profitfor the period
1,604.51 311.83 1,940.22
17 Paid up Equity Share Capital Face Value :
Rs.5/- per share.
3,634.36 3,634.36 3,634.36
18 Reserves and SurplusExcluding Revaluation
Reserve as per Balance Sheet of
Previous accounting year
44,687.41
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Department of Management Studies SRM University Ramapuram Campus
19 Earnings Per Share (EPS) - Rupees
Basic and Diluted EPS for the period,
for the year to date and for the previous year
Basic 2.21 0.43 2.67Diluted 2.21 0.40 2.51
20 Public Shareholding
Number of Shares 43,489,556 43,489,556 43,489,556Percentage of Share
Holding59.83 59.83 59.83
21 Promoters & Promoter Group Shareholding
a)Pledged / EncumberedNo of Shares 22,780,028 22,780,028
% of the total shareholding of Promoter & Promoter
Group
78.02 78.02
% of the total share capital of the Company
31.34 31.34
b) Non-EncumberedNo of Shares 6,417,676 6,417,676
% of the total shareholding of Promoter & Promoter
Group
21.98 21.98
% of the total share capital of the Company
8.83 8.83
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Department of Management Studies SRM University Ramapuram Campus
HUMAN RESOURCE
People Power is one of the pillars of the success at EIIL. The company employs
nearly 2500 individuals across its various plants and branch locations, who share
a passion for excellence. The key attributes of human capital at EIIL are a rich
knowledge base, expertise and experience. The department has IT enabled HR
system, wherein Oracle ebusiness suite (11i.5.9) is being used. The various key
functions of the departments are as follows:
Talent acquisition management
Performance management
Career & succession planning
Compensation and benefits management
Training and development
Rewards & Recognition management
Formulation & implementation of HR policies & procedures
Employee Engagement.
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Department of Management Studies SRM University Ramapuram Campus
Introduction to Employee Satisfaction
Employee satisfaction is the terminology used to describe whether employees are
happy and contented and fulfilling their desires and needs at work. Employee
satisfaction is often measured by anonymous surveys administered periodically
that gauge employee satisfaction in areas such as management and teamwork.
How to measure employee satisfaction?
To measure employee satisfaction, many companies will have
mandatory surveys or face-to-face meetings with employees to gain information.
Both of these tactics have pros and cons, and should be chosen carefully. Surveys
are often anonymous, allowing workers more freedom to be honest without fear
of repercussion. Interviews with company management can feel intimidating, but
if done correctly can let the worker know that their voice has been heard and their
concerns addressed by those in charge. Surveys and meetings can truly get to the
center of the data surrounding employee satisfaction, and can be great tools to
identify specific problems leading to lowered morale.
Many experts believe that one of the best ways to maintain employee satisfaction
is to make workers feel like part of a family or team. Holding office events, such
as parties or group outings, can help build close bonds among workers. Many
companies also participate in team-building retreats that are designed to
strengthen the working relationship of the employees in a non-work related
setting. Camping trips, paintball wars and guided backpacking trips are versions
of this type of team-building strategy, with which many employers have found
success.
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Department of Management Studies SRM University Ramapuram Campus
4. DATA ANALYSIS AND INTERPETATION
OVERVIEW4.1 Goal Of Organization
4.1 Relation With Co-Workers
4.2 Your Team’s Performance in the organization
4.3 How far are your satisfied with Work environment in organization
4.4 Extent are you satisfied with your Job
4.5 Extent of getting support from the Organization
4.6 Superiors Appreciations For your Achievements
4.7 Extent of Personnel Department helpful
4.8 Suggestions taken into Consideration
4.9 Motivating factors for your existence in organization
4.10 Extent your are satisfied with the training
4.11 Extent of training Importance in your job
4.12 Extent of supervisor giving individual attention
4.13 Extent of satisfaction with the canteen facilities
4.14 Extent of satisfaction with the incentives given
4.15 Extent of Job Rotation necessary
4.16 Frequency of being late in a month
4.17 Frequency of being absent in a month
4.18 reason for your absence in organization
4.19 Extent of relationship between labors and Top management
4.20 Rate your organization for employee satisfaction
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Department of Management Studies SRM University Ramapuram Campus
4. DATA ANALYSIS AND
INTERPETATION4.1Are you satisfied with your co-workers?
TABLE-3.1
Frequency Percent Valid Percent Cumulative Percent
Valid Yes
No
Total
30
0
30
100.0
0
100.0
100.0
0
100.0
100.0
0
100.0
FIGURE-3.1
100%
Relation With Co-Workers
Yes No
ANANLYSIS AND INTERPRETATION:
From the above figure, I interpret that 100% of the respondents have responded that they have good relationship with their co-workmen.
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Department of Management Studies SRM University Ramapuram Campus
4.2 Do you think your team performance will affect the growth of organization?
TABLE-3.2
Frequency Percent Valid Percent Cumulative Percent
Valid Yes
No
Total
27
3
30
90.0
10.0
100.0
90.0
10.0
100.0
90.0
10.0
100.0
FIGURE-3.2
Yes90%
No10%
Team Performance
ANANLYSIS AND INTERPRETATION:
From the above figure, I interpret that 90% of the respondents have responded
that they know there team performance.
4.3 Are you satisfied with the working environment in the organization?
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Department of Management Studies SRM University Ramapuram Campus
Table-3.3
Frequency Percent Valid Percent Cumulative Percent
Valid Yes
No
Total
21
09
30
70.0
30
100.0
70.0
30
100.0
70.0
30
100.0
Figure-3.3
70%
30%
Work Environment
YesNo
ANANLYSIS AND INTERPRETATION:
From the above figure, I interpret that 70% of the respondents have responded
that they are satisfied with the working environment in the organization. But it
should me more than this to achieve profits
4.4 To what extent are you satisfied with your job?
Table-4.4
Frequency Percent Valid Percent Cumulative
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Department of Management Studies SRM University Ramapuram Campus
Percent
ValidVery Satisfied
Satisfied
Not Satisfied
Total
2
27
1
30
6.60
90
3.33
100.0
6.60
90
3.33
100.0
6.60
96.66
100.0
Figure-4.4
VerySatisfied VerySatisfied VerySatisfied0
10
20
30
40
50
60
70
80
90
100
6.6
90
3.33
ANANLYSIS AND INTERPRETATION:
From the above figure, I interpret that 90% of the respondents have responded
that they are satisfied with their job.
4.5 To what extent you are getting support from your organization?
TABLE-3.5
Frequency Percent Valid Percent Cumulative
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Department of Management Studies SRM University Ramapuram Campus
Percent
ValidVery Good Support
Good Support
Satisfied
No Support
Total
1
13
14
230
3.33
43.3
46.6
6.66100
3.33
43.3
46.6
6.66100
3.33
46.3
42.6
100
FIGURE-3.5
Very Goog Support Good Support Satisfied No Support05
101520253035404550
3.33
43.3346.66
6.66
Organization support
ANANLYSIS AND INTERPRETATION:
From the above figure, I interpret that 43% of the respondents have responded
that they are receiving good support and 47% are responded that they are
satisfied.
4.6 Do your superiors appreciate you for your achievements?
TABLE-3.6
Frequency Percent Valid Percent Cumulative Percent
Valid Yes 25 83.33 83.33 83.33
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Department of Management Studies SRM University Ramapuram Campus
No
Total
05
30
16.66
100.0
16.66
100.0
16.66
100.0
FIGURE-3.6
83%
17%
SUPERIORS APPRECIATIONS FOR ACHIVEMENTS
YesNo
ANANLYSIS AND INTERPRETATION:
From the above figure, I interpret that 83% of the respondents have responded
that they superiors appreciate for their achievements.
4.7 To what extent is personnel department helpful to you?
TABLE-3.7
Frequency Percent Valid Percent Cumulative Percent
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Department of Management Studies SRM University Ramapuram Campus
Very HelpfulHelpful SatisfactoryPoorTotal
0117090330
3.3356.66
3010
100.0
3.3356.66
3010
100.0
3.3359.6689.66
100.0
FIGURE-3.7
Very helpful Helpful Satisfactory Poor0
10
20
30
40
50
60
3.33
56.6
30
10
ANANLYSIS AND INTERPRETATION:
From the above figure, I interpret that 57% of the respondents have responded
that personal department in the organization is helpful and 30% responded that it
is satisfactory. So personal department have to take some steps to reduce this.
4.8 Are your suggestions considered in organization?
TABLE-3.8
Frequency Percent Valid Percent Cumulative Percent
Valid Yes 25 83.33 83.33 83.33
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Department of Management Studies SRM University Ramapuram Campus
No
Total
05
30
16.66
100.0
16.66
100.0
16.66
100.0
FIGURE 3.8
83%
17%
Suggestions Consideration
YesNo
ANANLYSIS AND INTERPRETATION:
From the above figure, I interpret that 83% of the respondents have responded
that organization is considering their suggestions.
4.9 In your point of view which factor motivates you to work in organization?
TABLE 3.9
Frequency Percent Valid Percent Cumulative Percent
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Department of Management Studies SRM University Ramapuram Campus
Valid Salary
Training
Work Culture
Others
Total
25
02
02
01
30
83.33
6.66
6.66
3.33
100.0
83.33
6.66
6.66
3.33
100.0
83.33
89.66
96.65
100.0
FIGURE-3.9
Salary Training Work Culture Others0
10
20
30
40
50
60
70
80
90 83.33
6.66 6.66 3.33
ANANLYSIS AND INTERPRETATION:
From the above figure, I interpret that 83% of the respondents have responded
that salary is the major motivating factor for them to work in organization. So
organization have to concentrate n other activities to motivate the employees
4.10 Are you satisfied with the training provided to you by the organization?
TABLE-3.10
Frequency Percent Valid Percent Cumulative Percent
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Department of Management Studies SRM University Ramapuram Campus
Valid Yes
No
Total
27
03
30
90
10
100.0
90
10
100.0
90
10
100.0
FIGURE-3.10
90%
10%
Training
YesNo
ANANLYSIS AND INTERPRETATION:
From the above figure, I interpret that 90% of the respondents have responded
that there are satisfied with the training provided by the organization
4.11 How important is training for your job?
TABLE-3.11
Frequency Percent Valid Percent Cumulative Percent
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Department of Management Studies SRM University Ramapuram Campus
ValidVery ImportantImportantNot Important
Total
022503
30
6.6683.33
10
100.0
6.6683.33
10
100.0
6.6689.99
10
100.0
FIGURE-3.11
Very Impotrant Important Not Important0
102030405060708090
6.66
83.33
10
ANANLYSIS AND INTERPRETATION:
From the above figure, I interpret that 83% of the respondents have responded
that the training provided by the organization is important.
4.12 Do your superiors pay individual attention towards you?
TABLE-4.12
Frequency Percent Valid Percent Cumulative Percent
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Department of Management Studies SRM University Ramapuram Campus
Valid Yes
No
Total
20
10
30
66.66
33.33
100.0
66.66
33.33
100.0
66.66
33.33
100.0
FIGURE-4.12
67%
33%
Individual Attention
YesNo
ANANLYSIS AND INTERPRETATION:
From the above figure, I interpret that 67% of the respondents have responded
that the superiors will show the individual attention towards the workmen.
Organization has to take necessary steps to improve the individual attention on
workmen.
4.13 Are you satisfied with the canteen facilities provided in the organization?
TABLE-4.13
Frequency Percent Valid Percent Cumulative Percent
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Department of Management Studies SRM University Ramapuram Campus
Valid Yes
No
Total
12
18
30
60
40
100.0
60
40
100.0
60
40
100.0
FIGURE-4.13
60%
40%
Canteen Facilities
YesNo
ANANLYSIS AND INTERPRETATION:
From the above figure, I interpret that 60% of the respondents have responded
that the canteen facilities are satisfactory. This implies the organization has to
take measures to improve the canteen facilities.
4.14 Are you satisfied with the incentives given to you by the organization?
TABLE-3.14
Frequency Percent Valid Percent Cumulative Percent
Valid Yes 20 66.66 66.66 66.66
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Department of Management Studies SRM University Ramapuram Campus
No
Total
10
30
33.33
100.0
33.33
100.0
33.33
100.0
FIGURE-3.14
67%
33%
Incentives Given
YesNo
ANANLYSIS AND INTERPRETATION:
From the above figure, I interpret that 67% of the respondents have responded
that the incentives given are satisfactory.
4.15 Do you think Job Rotation is necessary for you?
TABLE-3.15
Frequency Percent Valid Percent Cumulative Percent
Valid Yes
No
Total
06
24
30
25
75
100.0
25
75
100.0
25
75
100.0
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Department of Management Studies SRM University Ramapuram Campus
FIGURE-3.15
25%
75%
Job Rotation
YesNo
ANANLYSIS AND INTERPRETATION:
From the above figure, I interpret that 75% of the respondents have responded
that job rotation is not done.
4.16 How often you make yourself late in a month?
TABLE-3.16
Frequency Percent Valid Percent Cumulative Percent
Valid No
1-5 Days
5-10 days
More than 10
20
08
02
0
66.66
26.66
6.66
0
66.66
26.66
6.66
0
66.66
93.32
100
0
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Department of Management Studies SRM University Ramapuram Campus
Total 30 100.0 100.0 100.0
FIGURE-3.16
None 1-5 days 5-10 days More than 10 days0
10
20
30
40
50
60
7066.66
26.66
6.66 4.5
ANANLYSIS AND INTERPRETATION:
From the above figure, I interpret that 67% of the respondents have responded
that they will not be late for work.
4.17 How often your absent in a month?
TABLE-3.17Frequency Percent Valid Percent Cumulative
Percent
Valid No
1-5 Days
5-10 days
More than 10
Total
20
08
02
0
30
66.66
26.66
6.66
0
100.0
66.66
26.66
6.66
0
100.0
66.66
93.32
100
0
100.0
FIGURE-3.17
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Department of Management Studies SRM University Ramapuram Campus
None 1-5 days 5-10 days More than 10 days
0
10
20
30
40
50
60
7066.66
26.66
6.66 4.5
ANANLYSIS AND INTERPRETATION:
From the above figure, I interpret that 67% of the respondents have responded
that they will not be absent for work.
4.18 What is the reason for your absence?
TABLE-3.18
Frequency Percent Valid Percent Cumulative Percent
Valid Health Problems
Family Issues
Others
Total
05
04
01
30
50
40
10
100.0
66.66
26.66
6.66
100.0
66.66
93.32
100
100.0
FIGURE-3.18
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Department of Management Studies SRM University Ramapuram Campus
Health ProblemsFamily Issues
Others
0
10
20
30
40
5050
40
10
ANANLYSIS AND INTERPRETATION:
From the above figure, I interpret that 50% of the respondents have responded
that they will be absent/late for work because of health problems. For this
organization should take appropriate steps.
4.19 How is the relationship between employs/labors and Top management?
TABLE-3.19
Frequency Percent Valid Percent Cumulative Percent
ValidVery Good SupportGood SupportSatisfiedNo SupportTotal
11314230
3.3343.346.66.66100
3.3343.346.66.66100
3.3346.393.66.66100
FIGURE-3.19
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Department of Management Studies SRM University Ramapuram Campus
Very Goog Support Good Support Satisfied No Support05
101520253035404550
3.33
43.3346.66
6.66
ANANLYSIS AND INTERPRETATION:
From the above figure, I interpret that 47% of the respondents have responded
that there are having to link between top management
4.20 Rate your organization for employee satisfaction?
TABLE-3.20Frequency Percent Valid Percent Cumulative
Percent
Valid
*****
****
***
**
*Total
1
1
24
03
130
3.33
3.33
80
10
3.33100.0
3.33
3.33
80
10
3.33100.0
3.33
6.66
86.66
96.66
100.0
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Department of Management Studies SRM University Ramapuram Campus
FIGURE-3.20
***** **** *** ** *
0
20
40
60
80
3.33 3.33
80
103.33
ANANLYSIS AND INTERPRETATION:
from the above figure, I interpret that 80% of the respondents have responded
and ranked the organization as “Good”.
4. FINDINGS
1. Most of the employees know about the goals of the organization, team and
theirs.
2. Majority of the respondents have told that they are having good relation
among the workmen.
3. 80% of the respondents have responded that they get superior appreciation
for thir good job.
4. Most of the workmen are satisfied with the organization support.
5. 90% of the respondents are satisfied with their job.
6. Most of the respondents are satisfied with the efforts of personal
department.
7. 85% of the respondents have responded that the personal department in
organization is helpful.
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Department of Management Studies SRM University Ramapuram Campus
8. 85% of the respondents have responded that the salary is the motivating
factor for their existence in the organization.
9. 90% of the respondents have satisfied with the training provided by the
organization.
10. Majority of the respondents have told that superiors pay individual attention
towards them.
11. 60% of the respondents have responded that there are satisfied with the
canteen facilities in the organization.
12. 70% of the respondents have responded that there are satisfied with
incentives given in the organization.
13. 75% of the respondents have responded that there is no job rotation in the
organization.
14. 67% of the respondents have responded that there will not be late for work.
15. 67% of the respondents have responded that there will not be absent for
work.
16. 50% of the respondents have responded that health problems are the
reasons for their absent and late to work.
17. 50% of the respondents have responded that there are having good
relationship with top management.
18. 80% of the respondents have responded and rated the organization as (***)
good.
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Department of Management Studies SRM University Ramapuram Campus
5. LINITATION
1. Due to time constraint, it is decided to distribute the questionnaire and
get the response during the break time of the employees.
2. With the consideration to the safety issue inside the factory premise
the questionnaire are distributions in the personal department. Hence,
the questionnaire distribution is restricted to convenience and
snowball. Sampling is used to make the workmen to come forward
for giving response.
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Department of Management Studies SRM University Ramapuram Campus
6. CONCLUSION
The Company and various departments are known.
The discussion with the workmen, supervisors and managers has
given insight before starting the main research.
The questions are framed based on the factors responsible for the
employee satisfaction.
The result got from the respondents, has been analyzed to find out to
which level, the employees are satisfied.
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Department of Management Studies SRM University Ramapuram Campus
Training has to be provided on a continuous basis to make the
workmen well skilled with the various jobs given to them.
7. RECOMMENDATIONS
There is a need that the company corporate policies, sales, market,
development, and profits should be shared to everyone. This will make
the employees feel the organization is a family for them.
Though, most of the employees known about the goals of the
organization, team and there, but there is a need that from time to time,
this should be communicated to all, from the top level to bottom level in
the organization. This can be possible by putting the boards and posters
containing the vision of the company at the right places.
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Department of Management Studies SRM University Ramapuram Campus
There is a need of providing the training to required employees. The
related to their work mostly need on the job training.
However, to save the cost, the management should allot senior employees
to give training to their juniors employees.
There is a need that proper attention should be given to the suggestions
provided by the employees. The benefits with this are as follow:
a) Employees will get motivated.
b) Taking proper action can save time
c) Cost will be reduced
d) There will be increase in production.
e) Hence, profits will increases.
8. APPENDIX
Employee Satisfaction in Eveready Industries (Questionnaire)
Name: - Date:-Token No.:-Designation:-
1) What is your contribution towards the goal of organization?
Ans:-
2) Are you satisfied with your co-workers?
(a)YES (b) NO
3) Do you think your team performance will affect the growth of organization?
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Department of Management Studies SRM University Ramapuram Campus
(a) YES (b)NO
If yes Suggest
how?......................................................................................
4) Are you satisfied with the working environment in the organization?
(a)YES (b) NO
5) To what extent are you satisfied with your job?
a) Very satisfied
b) Satisfied
c) Not satisfied
6) To what extent you are getting support from your organization?
a) Very good support
b) Good support
c) Satisfactory
d) No support.
7) Do your superiors appreciate you for your achievements?
(a)YES (b) NO
8) To what extent is personnel department helpful to you?
a) Very helpful
b) Helpful
c) Satisfactory
d) Not helpful.
9) Are your suggestions considered in organization?
(a)YES (b) NO
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Department of Management Studies SRM University Ramapuram Campus
10) In your point of view which factor motivates you to work in organization?
a) Salary
b) Training
c) Work culture
d) Other
If other specify……………………………………………………
11) Are you satisfied with the training provided to you by the organization?
(a) YES (b) NO
If NO give reasons………………………………………………………..
12) How important is training for your job?
a) Very Important
b) Important
c) Not important
13) Do your superiors pay individual attention towards you?
(a)YES (b) NO
If NO why……………………………………………
14) Are you satisfied with the canteen facilities provided in the organization?
(a)YES (b) NO
If NO Suggest why……………………………………….
15) Are you satisfied with the incentives given to you by the organization?
(a)YES (b) NO
If NO Suggest why……………………………………….
16) Do you think Job Rotation is necessary for you?
(a)YES (b) NO
If YES why………………………………
If NO Give reasons……………………………..
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Department of Management Studies SRM University Ramapuram Campus
17) How often you make yourself late in a month?
a) 1-5 days
b) 5-10 days
c) More than 10
18) A) How often your absent in a month?
a) 1-5days
b) 5-10 days
c) More than 10 days
B) What is the reason for your absence?
a) Health problems
b) Family issues
c) Others
If other specify…………………………………………..
19) How is the relationship between employs/labors and Top management?
a) Very good
b) Good
c) Satisfactory
d) Poor
20) Rate your organization for employee satisfaction:-
a) *****
b) ****
c) ***
d) **
e) *
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Department of Management Studies SRM University Ramapuram Campus
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