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• Because Hayman is in a remote island location, it was crucial for
the property to find a trusted and reliable high-speed Internet
access (HSIA) service provider. Prior to 2012, Hayman was
unhappy with its HSIA provider, which was unable to deliver the
interfaces and integrations needed to properly serve Hayman’s
guests.
• With the previous HSIA solution, Hayman was also unable to
brand services for guests or charge for Internet access, thereby
losing out on an opportunity to generate additional revenue.
• Perhaps the most glaring deficiency was the lack of
Authentication, Authorization and Accounting (AAA)—a method
for transmitting access requests in the form of user credentials,
service authorization, and session accounting details between
devices and networks in a real-time manner.
Hayman is Australia’s most-awarded private island resort and is
consistently recognized as a world leader in resort excellence. The
luxurious property offers rooms nestled in the lush rainforests and
sun-kissed vistas of the Whitsundays and Great Barrier Reef. Hayman
has received many accolades and is a member of the prestigious
organization “Leading Hotels of the World.”
©2013 Nomadix, Inc. All rights reserved. / 30851 Agoura Road, Suite 102, Agoura Hills, CA 91301 / 818-597-1500 / [email protected] / www.nomadix.com
CHALLENGE
Private Island Resort Hayman Becomes Great Barrier Reef Hotspot with Nomadix Internet Access Gateway and
Technology Package from McLaren
ABOUT HAYMAN
CASE STUDYNomadix Internet Access Gateway
• Hayman turned to McLaren Technologies, an Asia Pacific IT
solutions specialist, to package, integrate and install a series of
Internet technology products.
• McLaren provided its HSIA guest portal and Web-based hotspot
software in conjunction with a Nomadix Internet access gateway
and hospitality module. The hospitality module in particular
enabled seamless integration with the property management
system, thus allowing Hayman to direct bill Internet access to
each guest’s room charges as appropriate.
• Equipped with a range of bandwidth management tools, the
integrated solution optimized available bandwidth by limiting
usage symmetrically or asymmetrically on a per-device (MAC
address / User / Plan) basis. The solution also managed the WAN
link traffic to provide complete bandwidth management over the
entire network, thus ensuring that each Hayman guest received
an optimum-quality Internet connection.
• With AAA activated, Hayman could then efficiently offer three
Internet access options to best suit guests’ needs: high-speed
in-room connection for a fee, hotspot plans for those that have a
hotspot account, and free limited-speed access.
SOLUTION
©2013 Nomadix, Inc. All rights reserved. / 30851 Agoura Road, Suite 102, Agoura Hills, CA 91301 / 818-597-1500 / [email protected] / www.nomadix.com
CASE STUDYNomadix Internet Access Gateway
“Given Hayman’s remote location, we needed an Internet access gateway that was highly dependable. Nomadix’s products are
not only dependable but can also operate in both wired and wireless networks to provide maximum flexibility for the
operator and the end user.”
– MATTHEW WHITE, Managing Director,
McLaren Technologies
www.mclarenint.com
RESULTSRevenue generation
The complete Internet technology system has added valuable revenue
to Hayman’s bottom line. Before the solution was implemented,
Hayman was unable to charge guests for Internet access. With
the solution in place, Hayman now has the ability to charge guests
for Internet access based on flexible tiered billing plans, thereby
providing an entirely new revenue stream for the property.
Scalability and coverage
The pervasiveness and quality of Hayman’s Internet connection has
greatly improved.
Choice
Hayman guests have three Internet access options from which to
choose.
Branding and new applications
In addition to the three Internet options, guests can now access a
portal featuring current hotel information and immediate one-click
access to social media channels.
Ease of use
In just a few simple steps, guest are able to access the Internet
without issue. This ease of use has resulted in satisfied guests and
minimized any need for the property’s IT staff to become involved.
Increased bandwidth management
With the Nomadix authentication, Hayman is able to track which
guests are using the wireless network to access the Internet, thereby
allowing Hayman to proactively manage available bandwidth. By
placing bandwidth limitations on each device accessing the network,
Hayman can ensure each guest receives a fair share of the available
bandwidth, which leads to a quality user experience.
“The Nomadix suite of Internet access offerings
has been a highly effective enhancement to help our
guests stay connected.”
– SCOTT MURRAY, General Manager,
Hayman
ABOUT NOMADIX
Nomadix offers gateways for seamless wired and wireless connectivity solutions across public access
networks and enterprises. Powered by patented technology, Nomadix enables revenue generation and
customization in a number of business models. With Nomadix, public access network providers are able
to deploy cost-effective, secure and easy-to-use network services. Nomadix is a wholly-owned subsidiary
company of DOCOMO interTouch.
For more information, visit www.nomadix.com.
©2013 Nomadix, Inc. All rights reserved. / 30851 Agoura Road, Suite 102, Agoura Hills, CA 91301 / 818-597-1500 / [email protected] / www.nomadix.com
CASE STUDYNomadix Internet Access Gateway
