Academic Division - Service Excellence Conference, 7 January 2014 Woolf College

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9.30 Woolf Atrium

Arrival and refreshments

10.00 WLT

Welcome and context

Chloé Gallien, Faculty Administration Manager, Faculty of Social Sciences

Dr Simon Kirchin, Acting Dean, Faculty of Humanities

10.20 WLT

Keynote session 1 Pam Tatlow , Chief Executive , Million +

11.10 WLT

What now? Kim Harty, Taught Programmes Officer, School of Physical Sciences

11. 20

BREAK refreshments + networking

12.00

WORKSHOP SESSIONS A (note room allocations)

Workshop 1 WSR 1

Workshop 2 WSR 5

Workshop 3 WSR 2

Workshop 4 Darwin Board

Room

Workshop 5 WSR 3

Workshop 6 DLT 2

Workshop 7 DLT 1

Workshop 8 WSR 6

Workshop 9 WSR 4

Partnering for development: Creating the DMS leadership development programme Helena Torres Anne Rushworth

Beyond the STAAR (Strengthening the Academic/Admin relationship) project: What next? Dr Simon Black Dr Gill Sinclair

Collaboration dangers and ways to overcome them Cindy Vallance Chloé Gallien

Breaking down internal silos Trudy Turner Lesley Gould

Working with the students union – opportunities for collaboration Alex Murray Hannah Sherbrock-Cox

“Is there anybody there?” Making communication more effective Miles Banbery Wendy Raeside

Student Health and Well-being Graham Gorvett

Coaching tools for work and home Rachel Saint

Mentoring in a changing environment Jena Dady Dr Jill Holliday

12.45 Lunch

13.00 Networking + poster display and interaction with Central Services

Academic Division - Service Excellence Conference, 7 January 2014 Woolf College

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14.00 WORKSHOP SESSIONS B (note room allocations)

Workshop 1 WSR 1

Workshop 2 WSR 5

Workshop 3 WSR 2

Workshop 4 Darwin

Board Room

Workshop 5 WSR 3

Workshop 6 DLT 2

Workshop 7 DLT 1

Workshop 8 WSR 6

Workshop 9 WSR 4

(Repeat Sessions)

Partnering for development: Creating the DMS leadership development programme Helena Torres Anne Rushworth

Beyond the STAAR (Strengthening the Academic/Admin relationship) project: What next? Dr Simon Black Dr Gill Sinclair

Collaboration dangers and ways to overcome them Cindy Vallance Chloé Gallien

Breaking down internal silos Trudy Turner Lesley Gould

Working with the students union – opportunities for collaboration Alex Murray Hannah Sherbrock-Cox

“Is there anybody there?” Making communication more effective Miles Banbury Wendy Raeside

Student Health and Well-being Graham Gorvett Not running in the afternoon - Morning session only

Coaching tools for work and home Rachel Saint

Mentoring in a changing environment Jena Dady Dr Jill Holliday

14.45 Movement time (return to main lecture theatre WLT)

15.00

Introduction to closing sessions Dr Simon Black, Learning & Development Consultant, HR

WLT

Keynote Session 2

Pedagogical Partnerships and Professionalisation: changing work and identity of professional staff at one Australian university

Dr Carroll Graham, Executive Manager, Institute for Sustainable Futures, University of Technology, Sydney

15.15 WLT

Keynote session 3

Professional Identity in University Administration – the importance of collective self-confidence

Dr Kenton Lewis, Partnership Manager, The Higher Education Academy, AUA Trustee

16.00 WLT

Plenary conclusions and next steps Dr Jill Holliday, School Administration Manager, School of Biosciences

16.15 Close