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Aggressive Communication

Aggressive Communicator

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Aggressive Communication

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Page 1: Aggressive Communicator

Aggressive Communication

Page 2: Aggressive Communicator

Aggressive Communicator• Interacts without respect for others’ rights

and/or feelings.• Expresses feelings and opinions and advocates

needs• Violates others; may be abusive

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Verbal Cues

• Use of threats

• Strident, sarcastic or condescending voice

• Put downs

• Evaluative comments

• Opinions expressed as fact

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Non-verbal Cues

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Eyes

• Narrow, emotion-less, staring, expressionless

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Posture

• Posture - Makes body bigger – upright, head high, shoulders out, hands on hips, feet apart

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Hands

• Pointing fingers, making fists, clenched, hands on hips

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Uses

• To command authority

• Emergency situations

• To reprimand

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Dealing with Aggressive Communicators

• Hear the person out• Ask for elaboration and clarification• Consider taking notes• Empathize and show concern on your face• Keep your voice tone soft• Paraphrase and summarize • Make an action plan

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Advantages

• Lets off steam without regarding the feelings and rights of others

• Can command others into giving us what we want.

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Disadvantages To Us

• Others may become less likely to give us what we want

• Relationships will tend to be based on negative emotions

• Creates enemies and resentment

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Disadvantages To Others

• Makes others feel guilty, frustrated, angry or resentful

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Sources

• http://marcimentalhealthmore.com/2013/09/04/resource-communication-styles/communication-styles/

• http://www.clairenewton.co.za/my-articles/the-five-communication-styles.html

• http://www.getselfhelp.co.uk/communication.htm• http://web.clark.edu/tmcbeth/ASSERTIVENESS

%20HDEV%20155/PPT%20Slides/hdev155_ch1ppt.pdf• http://www.slideshare.net/AqibMemon/how-to-deal-

with-an-aggressive-person