Agile methods - HCL Technologies · Know about Agile AGILE METHODS . ... Some of the key agile transformation challenges which we have ... • Offshore Agile Lab

Know about Agile

AGILE METHODS

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INTRODUCTION: AGILE AT HCL 02

Introduction: Agile at HCL

Agile methods have gone beyond small & medium sized projects and organizations. Despite the many motivators of Agile such

as improved business value, lower risk etc., organizations have found it difficult to transform themselves and fully realize the

potential of Agile.

HCL is known for its heritage in engineering services and our journey in Agile development started well ahead of others about 12

years ago. We have been using Scrum methodology for nearly 10 years. In the last 5 years alone, we have executed close to

5000+ projects and programs in agile. As part of our Employee first philosophy, employee training is a key component of our

DNA.

We have widespread experience across the various models of agile and scaling frameworks such as the Kanban, Scrum, XP,

Spotify, Scaled agile framework (SAFe) & disciplined agile delivery (DAD). In the Agile practice models defined by us, there is

higher emphasis on Collaboration, Just in Time and Feedback cycles. Detailed practice steps are documented as part of the

Organization Management Systems (OMS) to propagate and sustain Agile ways of working.

In our experience, many organizations underestimate the complexity in transitioning to agile. Moving to agile is beyond

implementing a set of engineering and management practices. Some of the key agile transformation challenges which we have

observed are:

Large fragmentedteams and specialized skills

Legacy specializedtools and technologies

Long runningprojects

Lack of business participation

Focus on individualutilization over outcomes

Distributedteams

Team Hierarchies

CASE-STUDIES

INTRODUCTION: AGILE AT HCL

SERVICE OFFERINGS

• Agile readiness and maturity framework

• Agile transition

• Enabling distributed agile

Service Offerings

1. Agile readiness and maturity framework

The agile readiness assessment framework helps determine the right candidate projects for transitioning to agile. The framework

takes a holistic approach to agility and focusses on 4 dimensions across Process efficiencies, Performance systems, Mindsets &

Behaviors and Organization & Skills.

We use the Fluency model created by James Shore and Diana Larsen to help guide the teams as they adopt an agile culture and

mature along the journey

Process Efficiency

Disciplined focus on end-to-end value

streams to deliver what customers

want by eliminating waste,

bottlenecks and avoidable waiting

times.

Mindsets & Behavior

Engaging the front line to deliver for

customers and push for continual

improvement in their work.

Alignment with customer needs and requirements

Understand customer expectations to effectively and efficiently respond to needs

Performance Systems

Making performance transparent so the

whole team can take responsibility for

outcomes and solutions.

Organization & Skills

Ensuring that the work and people are

properly aligned while strengthening

management roles.

CustomerCASE-STUDIES


SERVICE OFFERINGS




SERVICE OFFERINGS 03

2. Agile transition

Our experience shows that the foundation for enabling agile adoption in an organization is based on the dimensions of People,

Process and Technology supported by a strong Organizational change management (OCM) approach and the right

infrastructure. Our framework below is a 3 stage approach to Transformation along the phases of Standardization, Optimization

and Transformation.

Focus on value

Standardization

Process

People

Technology

Optimization Transformation

Deliver value Optimize value Optimize for Systems

Team Culture Team Skills Organizational structure Organizational culture

• Adopt Enterprise Agile Framework

• Define TOM

• Market the TOM

• Define one way of working

• Adopt agility at project level

• Define resourcing model

• Define roles

• Define R&R

• Team structure

• DevOps

• Full DevOps

• Build DevOps pipeline • Extreme automation

• BusDevOps

• Standardize technologies

• Achieve common cadence

• Adopt agility at Program/ value chain level

• Adopt Agile at portfolio level

• Achieve enterprise agility

PHASE

INFRASTRUCTURE

CASE-STUDIES


DIM

EN

SIO

N

OC

M

SERVICE OFFERINGS





People

• Focus on a common

resourcing model which is

the Dreyfus model for skill

acquisition

• Standardize team roles

and moving away from

Pyramid to Diamond

resourcing model

• Focus on self-directed

teams focused on value

delivery

Process

• Defining and documenting

the ways of working for

co-located and distributed

teams

• Teams focus on Objectives

and Key results, where they

are aligned to objectives set

through the vision and

strategy

Infrastructure

• Our agile development centers

have access to all locations. Best in

class infrastructure including

collaboration tools such as

federated Lync/Skype and Smart

TVs to support distributed agile

ways of working

Technology

• Standardizing

tools and

technologies


CASE-STUDIES


SERVICE OFFERINGS




Our Distributed agile

playbook has the learnings

captured in one place which

gives the teams a jumpstart

when they embark on

distributed agile

Distributed agile

models based on

nature of project,

maturity of the

organization and

teams

Tools for collaboration

and project

management

(ALMSmart™ )

Investments for the

best in class

development centers

The agile community of

Practice (COP) is a

knowledge sharing

platform and fosters

collaboration among agile

teams

3. Enabling distributed agile

We have close to 80 % of our projects working in a distributed model. We have been successful with distributed agile because of

the proven models and knowledge repository we have built on top of it.

CASE-STUDIES


SERVICE OFFERINGS





Case-studies

CASE-STUDIES 07

One of the largest Logistics Service Providers

Business Challenge:

The client was embarking on a multi-layer IT transformation initiative designed to improve delivery services with reduced risk of

failures and workforce focused on the business. The customer was keen on a unified platform for agile future systems and reduce

the total cost of IT ownership.

Solution:

Using agile methodology for faster time-to-market along with cost

effectiveness, HCL drove transformation at client’s system, at three

separate levels: Business Model, Architecture & Operating Platform.

HCL was able to leverage agile in the global delivery model by

introducing process improvements and productivity gains, by making

use of technologies such as SOA, BPM, and MDM.

Business Benefits:

Over a span of three years, by leveraging HCL Agile methodologies,

Client achieved USD 5.4Mn worth of annual savings for their

transformation program. This included

• Team force reduction by 70%

• Number of applications running cut down by almost 80%

• Servers used reduced by 67%

• Number of incidents reduced by 66%

Less than 20% documentation was made to increase to cent percent,

creating a process repository as compared to earlier Tribal process

knowledge

CASE-STUDIES


SERVICE OFFERINGS




Case-studies

A leading US based Financial Services Company

Business Challenge:

The client faced tough competition from industry peers and sought faster time-to-market with higher quality assurance. They

also needed a partner who could help adopt agile methodologies and cross-train the development team in multiple technologies

to deliver improved customer experience.

Solution:

HCL provided multiple solutions and methodologies to the client to

help achieve the objectives. Some of these included

• Adoption of Agile 2.0 framework

• Offshore Agile Lab

• Nearshore agile work area

• Offshore Proxy scrum masters

Business Benefits:

HCL set a new benchmark on key parameters that helped the client

achieve the following benefits:

• 40+ services enabled through agile; three times the number while

using non-agile technology

• 50% reduction in Time to market using agile methodology

• Defect count reduced by 85%

CASE-STUDIES 08

CASE-STUDIES


SERVICE OFFERINGS




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Hello there! I am an Ideapreneur. I believe that sustainable business outcomes are driven by relationships nurtured through values like trust, transparency and flexibility. I respect the contract, but believe in going beyond through collaboration, applied innovation and new generation partnership models that put your interest above everything else. Right now 1,15,000 Ideapreneurs are in a Relationship Beyond the Contract™ with 500 customers in 32 countries. How can I help you?

www.hcltech.com

[email protected] BI-102213706709189-EN00GL

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Agile methods - HCL Technologies · Know about Agile AGILE METHODS . ... Some of the key agile transformation challenges which we have ... • Offshore Agile Lab