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Aging Resource Center (ARC). Aging Resource Center (ARC). Who are we? An administrative entity accessible through multiple entry points that provide: Information and referral services For those 60 and older - PowerPoint PPT Presentation
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Aging Resource Center(ARC)
Aging Resource Center (ARC)2
Who are we? An administrative entity accessible through
multiple entry points that provide: Information and referral services For those 60 and older “No-wrong door” access to economic and long-term care
services for all elders and their families regardless of their ability to pay
Simply: “One stop shop” for all your clients’ questions and
service needs Providing information/referrals to agencies in their
community via our extensive database
Aging Resource Center cont.
3
ARC does not provide any direct servicesRepresent 14 North Florida countiesManage clients on waiting lists for services
New and existing clientsLead Agencies
Provide Case Management Clients being served by DOEA funded services
Coordinate Service Delivery
Programs4
Home and community based services provided through the following programs: Home Care for the Elderly (HCE) Community Care for the Elderly (CCE) Alzheimer’s Disease Initiative (ADI) Older Americans Act (OAA) Aged and Disabled/Medicaid Waiver (ADA/MW)
Aging Resource Center: Goals5
To provide elders and their families with customer-friendly access to services As efficiently as possible
Minimize service fragmentation Reduce duplication of paperwork and
procedures Enhance individual choice Support informed decision making Increase the cost effectiveness of long-term
care support and delivery systems
Aging Resource Center: Functions6
Access to services and assistance Elder Helpline Lead Agencies
Information and Referral assistance Resource database
Intake and Screening Triage
Prioritization of consumers Staffing with appropriate entities
Financial and functional eligibility determination DOEA/CARES Department of Children and Families (Medicaid, Food stamps,
etc)
Aging Resource Center7
Consumers Elders and their families
Receive follow up to ensure the information and services met their needs
More options and choices from self directed information and referral searches
Option of face to face assessment and referrals
Aging Resource Center: Staff8
Two (2) Information and Referral Specialists Take client demographics Give referrals/information
Three (3) Medicaid Benefits Counselors Screen individuals (60+) that are interested in in-
home assistance for long term care servicesTwo (2) Medicaid Client Service Specialists
PSA 2A and PSA 2B Screen clients for in-home services Conduct outreach Establish relationships with Medicaid providers
and other appropriate community organizations
Aging Resource Center: Staff9
Screening Staff Manage current waiting list
Update Assessments Assess clients’ health status
Point of contact for clients and their caregivers Provide referrals if needed
If a client is active in a DOEA-funded program (i.e. receiving services) the Lead Agency will manage and maintain their file
Aging Resource Center: How it works10
STEP ONEClient or someone who represents
the client calls the Elder Helpline1-800-963-53371-800-96-ELDER
Aging Resource Center: How it works11
STEP TWO Information and Referral (I&R) staff initially take calls Gather demographic information and enter the call
into our database Community referrals based on the client’s needs Determine if client is appropriate or interested in in-
home services through DOEA funded programs I&R sends a follow-up to the screening staff to complete
an assessment
Aging Resource Center: How it works12
STEP THREE Screening staff make contact within three (3) business
days Explain Medicaid procedures/programs and waiting list
Complete 4 page telephone assessment Offer additional community referrals Unable to reach client
Three attempts Mail letter to their residence to check status
Grievance Procedures
Aging Resource Center: How it works13
STEP FOURPlace client on a waiting list for the
appropriate programs and servicesUpdate clients’ assessment information
Semi-annually or annually Depending on the Rank and score
Home Delivered Meals Refer to Lead Agency
Ranking system/ Prioritization
Rank 1 – 8 (lowest to highest) Lower or higher risk of nursing home placement
Rank 1 and 2 Annual assessment
Rank 3, 4, 5, 6, 7, 8 Semi-annual assessment
Rank 6,7,8 6: Imminent Risk 7: Aging Out from DCF Services 8: Adult Protective Services (APS)
Required to serve within 72 hours of receiving referral Serve clients with the highest rank (highest need) first
Aging Resource Center: How it works15
Major health changes Stroke Heart attack Serious fall Diagnosis of dementia or other major disorder Change in caregiver situation
Call Elder Helpline (1-800-963-5337) Explain new situation Client can be reassessed and their information
updated
Questions?16
Don’t be afraid to ask questions!
For Aging Resource Center Questions:
Call your ARC Representative
Melanie Reed: 850-617-4344Jawanna Thomas: 850-617-4355