Ailyn Bulos Mon CV

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  • Ailyn B. MonVilla 27 Defense Road, Abu Dhabi, UAE Mobile No: 056-9122-942/0529093423

    Email Add: ailynmon20@yahoo.com

    Career Objectives:

    To obtain a professional position where I can effectively

    contribute my skills and acquired knowledge in the field of

    Business Administration; to be an asset of a company, improve

    and develop myself while attaining to help for the advancement

    of others.

    WORK EXPERIENCES:

    I have been working for 2 years and 7 months.

    1. Position: Service Support Executive (Helpdesk Admin)

    Duration: February 4,2014 - present

    Company: Securetech Llc

    Company Industry: Information Technology and consultancy

    Location Al Nahyan Camp, Muroor rd, Abu Dhabi

    Department: Service Delivery

    Position Summary: Responsible for answering, commenting and replying to help desk

    inquiries. Help desk is the first level of support, and response for clients. Help desk is relief

    and assistance for techs and engineers.

    Monitor and respond quickly and effectively to requests received through the IT

    helpdesk

    Monitor Service Desk for tickets assigned to the queue and process first-in first-

    out based on Priority

    Able to identify and organize tickets according to priority.

    Report issues to the Service Desk for escalation

    Utilize and maintain the helpdesk tracking software

    Document internal procedures

    Assist with onboarding of new users

    Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive,

    and any additional specialized equipment

    Maintain inventory of all equipment, software and software licenses

    Distribute tickets to engineers and technicians

    Able to react to change productively and handle other essential task as assigned.

    Maintains log of all worked preformed and processed, and turned in to supervisor

    by the end of the day/week.

    Dealing with customer for assistance.

    Other task assigned: Doing administrative jobs such as monitoring departments

    attendance, documentations, and control room management.

    mailto:ailynmon20@yahoo.com

  • 2. Position: Sales Executive/ Admin Assistant

    Duration: June 25, 2012- August 30, 2013 (1 years and 3 months)

    Company: New-Fields (Asia Pacific) Inc, Philippines

    Company Industry: Call Center Industry

    Location Ortigas, Pasig City, Philippines

    Department: Sales Department Advanfort Team

    Job Description:

    Conduct calls and delivers presentation of service offered by the company.

    Identify and make contact with potential customers

    Respond to sales requirements from existing and potential customers;

    Maintain contact with existing and potential customers to promote sales

    and deliver detailed account plans

    Meet target sales.

    Produce daily, weekly and monthly sales report for performance reference.

    Provide administrative support to sales staff

    Research and relay prospective opportunities

    Manage office supplies related to sales and marketing function

    Assist with preparing internal sales reports

    Manage sales quota according to departmental procedures

    Oversee maintenance of office equipment

    Coordinate projects between departments

    2. Position: Sales Personnel

    Duration: July 3,2011 December 18,2011 (6 months)

    Company: Naf-Naf Retail Store

    Company Industry: Clothing Company

    Location GF SM City Pampanga, San Fernando City, Pampanga, Philippines

    Job Description:

    Greet customers and ascertain what each customer wants or needs.

    Open and close cash registers, performing tasks such as counting money,

    separating charge slips, coupons, and vouchers, balancing cash drawers,

    and making deposits.

    Maintain knowledge of current sales and promotions, policies regarding

    payment and exchanges, and security practices.

    Compute sales prices, total purchases and receive and process cash or

    credit payment.

    Maintain records related to sales.

    Watch for and recognize security risks and thefts, and know how to prevent

    or handle these situations.

    KEY QUALIFICATIONS:

    Marketing and Office Management skills

    Advanced knowledge in computer application including MS Word, MS Excel and MS Power

    point.

    Basic Knowledge in Bosch Video Management Client operation

    Knowledge in Active Directory Management

  • Knowledge in MS Exchange (email management)

    Basic Knowledge in Document Controlling

    Word Processing and Typing skills 46wpm

    Basic knowledge in web page designing and Adobe photoshop

    Basic Knowledge in troubleshooting computers: networks, software etc

    EDUCATION:

    Highest Education

    Education Level: Bachelor's / College Degree

    Education Field: Business Studies/Administration/Management

    Course: Business Administration Major in Entrepreneurship

    School/University: Bulacan State University

    Location: Malolos City, Bulacan

    Date: Jun 2008 - Apr 2012

    PERSONAL DATA:

    Age: 22

    Date of Birth: November 20, 1991

    Gender: Female

    Civil Status: Single

    Height: 166 cm

    Weight: 52 kg

    Nationality: Filipino

    Religion: Iglesia Ni Cristo

    Passport No.: EB 9074742

    Visa Type: Employment

    TRAININGS/SEMINARS

    Date: March 5, 2015 - Present

    Topic/Course Title: ISO 9001:2008 Quality Management System

    REFERENCES:

    Available on request.

    I hereby signed that the information above are correct and accurate.

    ________________________

    Ailyn Bulos Mon