Ailyn B. MonVilla 27 Defense Road, Abu Dhabi, UAE Mobile No: 056-9122-942/0529093423
Email Add: email@example.com
To obtain a professional position where I can effectively
contribute my skills and acquired knowledge in the field of
Business Administration; to be an asset of a company, improve
and develop myself while attaining to help for the advancement
I have been working for 2 years and 7 months.
1. Position: Service Support Executive (Helpdesk Admin)
Duration: February 4,2014 - present
Company: Securetech Llc
Company Industry: Information Technology and consultancy
Location Al Nahyan Camp, Muroor rd, Abu Dhabi
Department: Service Delivery
Position Summary: Responsible for answering, commenting and replying to help desk
inquiries. Help desk is the first level of support, and response for clients. Help desk is relief
and assistance for techs and engineers.
Monitor and respond quickly and effectively to requests received through the IT
Monitor Service Desk for tickets assigned to the queue and process first-in first-
out based on Priority
Able to identify and organize tickets according to priority.
Report issues to the Service Desk for escalation
Utilize and maintain the helpdesk tracking software
Document internal procedures
Assist with onboarding of new users
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive,
and any additional specialized equipment
Maintain inventory of all equipment, software and software licenses
Distribute tickets to engineers and technicians
Able to react to change productively and handle other essential task as assigned.
Maintains log of all worked preformed and processed, and turned in to supervisor
by the end of the day/week.
Dealing with customer for assistance.
Other task assigned: Doing administrative jobs such as monitoring departments
attendance, documentations, and control room management.
2. Position: Sales Executive/ Admin Assistant
Duration: June 25, 2012- August 30, 2013 (1 years and 3 months)
Company: New-Fields (Asia Pacific) Inc, Philippines
Company Industry: Call Center Industry
Location Ortigas, Pasig City, Philippines
Department: Sales Department Advanfort Team
Conduct calls and delivers presentation of service offered by the company.
Identify and make contact with potential customers
Respond to sales requirements from existing and potential customers;
Maintain contact with existing and potential customers to promote sales
and deliver detailed account plans
Meet target sales.
Produce daily, weekly and monthly sales report for performance reference.
Provide administrative support to sales staff
Research and relay prospective opportunities
Manage office supplies related to sales and marketing function
Assist with preparing internal sales reports
Manage sales quota according to departmental procedures
Oversee maintenance of office equipment
Coordinate projects between departments
2. Position: Sales Personnel
Duration: July 3,2011 December 18,2011 (6 months)
Company: Naf-Naf Retail Store
Company Industry: Clothing Company
Location GF SM City Pampanga, San Fernando City, Pampanga, Philippines
Greet customers and ascertain what each customer wants or needs.
Open and close cash registers, performing tasks such as counting money,
separating charge slips, coupons, and vouchers, balancing cash drawers,
and making deposits.
Maintain knowledge of current sales and promotions, policies regarding
payment and exchanges, and security practices.
Compute sales prices, total purchases and receive and process cash or
Maintain records related to sales.
Watch for and recognize security risks and thefts, and know how to prevent
or handle these situations.
Marketing and Office Management skills
Advanced knowledge in computer application including MS Word, MS Excel and MS Power
Basic Knowledge in Bosch Video Management Client operation
Knowledge in Active Directory Management
Knowledge in MS Exchange (email management)
Basic Knowledge in Document Controlling
Word Processing and Typing skills 46wpm
Basic knowledge in web page designing and Adobe photoshop
Basic Knowledge in troubleshooting computers: networks, software etc
Education Level: Bachelor's / College Degree
Education Field: Business Studies/Administration/Management
Course: Business Administration Major in Entrepreneurship
School/University: Bulacan State University
Location: Malolos City, Bulacan
Date: Jun 2008 - Apr 2012
Date of Birth: November 20, 1991
Civil Status: Single
Height: 166 cm
Weight: 52 kg
Religion: Iglesia Ni Cristo
Passport No.: EB 9074742
Visa Type: Employment
Date: March 5, 2015 - Present
Topic/Course Title: ISO 9001:2008 Quality Management System
Available on request.
I hereby signed that the information above are correct and accurate.
Ailyn Bulos Mon