Ailyn B. MonVilla 27 Defense Road, Abu Dhabi, UAE Mobile No: 056-9122-942/0529093423

Email Add: ailynmon20@yahoo.com

Career Objectives:

To obtain a professional position where I can effectively

contribute my skills and acquired knowledge in the field of

Business Administration; to be an asset of a company, improve

and develop myself while attaining to help for the advancement

of others.

WORK EXPERIENCES:

I have been working for 2 years and 7 months.

1. Position: Service Support Executive (Helpdesk Admin)

Duration: February 4,2014 - present

Company: Securetech Llc

Company Industry: Information Technology and consultancy

Location Al Nahyan Camp, Muroor rd, Abu Dhabi

Department: Service Delivery

Position Summary: Responsible for answering, commenting and replying to help desk

inquiries. Help desk is the first level of support, and response for clients. Help desk is relief

and assistance for techs and engineers.

Monitor and respond quickly and effectively to requests received through the IT

helpdesk

Monitor Service Desk for tickets assigned to the queue and process first-in first-

out based on Priority

Able to identify and organize tickets according to priority.

Report issues to the Service Desk for escalation

Utilize and maintain the helpdesk tracking software

Document internal procedures

Assist with onboarding of new users

Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive,

and any additional specialized equipment

Maintain inventory of all equipment, software and software licenses

Distribute tickets to engineers and technicians

Able to react to change productively and handle other essential task as assigned.

Maintains log of all worked preformed and processed, and turned in to supervisor

by the end of the day/week.

Dealing with customer for assistance.

Other task assigned: Doing administrative jobs such as monitoring department’s

attendance, documentations, and control room management.

2. Position: Sales Executive/ Admin Assistant

Duration: June 25, 2012- August 30, 2013 (1 years and 3 months)

Company: New-Fields (Asia Pacific) Inc, Philippines

Company Industry: Call Center Industry

Location Ortigas, Pasig City, Philippines

Department: Sales Department – Advanfort Team

Job Description:

Conduct calls and delivers presentation of service offered by the company.

Identify and make contact with potential customers

Respond to sales requirements from existing and potential customers;

Maintain contact with existing and potential customers to promote sales

and deliver detailed account plans

Meet target sales.

Produce daily, weekly and monthly sales report for performance reference.

Provide administrative support to sales staff

Research and relay prospective opportunities

Manage office supplies related to sales and marketing function

Assist with preparing internal sales reports

Manage sales quota according to departmental procedures

Oversee maintenance of office equipment

Coordinate projects between departments

2. Position: Sales Personnel

Duration: July 3,2011 – December 18,2011 (6 months)

Company: Naf-Naf Retail Store

Company Industry: Clothing Company

Location GF SM City Pampanga, San Fernando City, Pampanga, Philippines

Job Description:

Greet customers and ascertain what each customer wants or needs.

Open and close cash registers, performing tasks such as counting money,

separating charge slips, coupons, and vouchers, balancing cash drawers,

and making deposits.

Maintain knowledge of current sales and promotions, policies regarding

payment and exchanges, and security practices.

Compute sales prices, total purchases and receive and process cash or

credit payment.

Maintain records related to sales.

Watch for and recognize security risks and thefts, and know how to prevent

or handle these situations.

KEY QUALIFICATIONS:

Marketing and Office Management skills

Advanced knowledge in computer application including MS Word, MS Excel and MS Power

point.

Basic Knowledge in Bosch Video Management Client operation

Knowledge in Active Directory Management

Knowledge in MS Exchange (email management)

Basic Knowledge in Document Controlling

Word Processing and Typing skills – 46wpm

Basic knowledge in web page designing and Adobe photoshop

Basic Knowledge in troubleshooting computers: networks, software etc

EDUCATION:

Highest Education

Education Level: Bachelor's / College Degree

Education Field: Business Studies/Administration/Management

Course: Business Administration Major in Entrepreneurship

School/University: Bulacan State University

Location: Malolos City, Bulacan

Date: Jun 2008 - Apr 2012

PERSONAL DATA:

Age: 22

Date of Birth: November 20, 1991

Gender: Female

Civil Status: Single

Height: 166 cm

Weight: 52 kg

Nationality: Filipino

Religion: Iglesia Ni Cristo¬

Passport No.: EB 9074742

Visa Type: Employment

TRAININGS/SEMINARS

Date: March 5, 2015 - Present

Topic/Course Title: ISO 9001:2008 Quality Management System

REFERENCES:

Available on request.

I hereby signed that the information above are correct and accurate.

________________________

Ailyn Bulos Mon