AirWatch Apple Volume Purchase Program · PDF fileTitle: AirWatch Apple Volume Purchase Program Integration Author: KLeazenbee Created Date: 9/5/2012 3:33:16 PM

Apple Volume Purchase Program Integrationwith AirWatchEnhancing VPP Application Management and Deployment

AirWatch Apple Volume Purchase Program Integrationwith AirWatch | v.2012.09 | September 2012

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©2012 AirWatch, LLC All Rights Reserved.

This document, as well as the software described in it, is furnished under license. The information in this manualmay only be used in accordance with the terms of the license. Thisdocument should not be reproduced, stored or transmitted in any form, except as permitted by the license or by the express permission of AirWatch, LLC

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Managing Apple VPP Applications

AirWatch offers a robust solution to Apple Volume Purchase Program (VPP) application management and distribution. The sectionsbelow outlines how you can leverage this new feature with the capabilities of AirWatch mobile device management to easily manage anddistribute iOS application orders to the smart device fleet.

The Apple Volume Purchase Program allows businesses and educational institutions to purchase publicly available applications orspecifically developed third-party applications in volume for distribution to corporate devices.

Note: The Apple Volume Purchase Program is currently only available in Australia, Canada, France, Germany, Italy, Japan, New Zealand, Spain,the United Kingdom and the United States.

The process of deploying applications in volume throughout a business or educational institution with the Volume Purchase Program canbe separated into three main components:

VPP Enrollment – First, businesses and education institutions must enroll in the program and verify with Apple that they are avalid business or institution.

o To register for the VPP, navigate to http://www.apple.com/business/vpp for businesses, or tohttp://www.apple.com/itunes/education for education institutions.

o More information regarding the Apple Volume Purchase Program, how it works and program prerequisites can be found at thelinks above.

App Purchasing – Once enrolled in the Volume Purchase Program, businesses and educational institutions can purchaseapplications in bulk through the Volume Purchase Program Website at https://vpp.itunes.apple.com/us/store.

o Log in with the VPP Apple ID created during the enrollment process.

o Find applications, define the quantity and purchase with a corporate credit card.

App Deployment – Once applications have been purchased, they can be distributed throughout a smart device fleet through theuse of redemption codes. For each application purchase, there is an associated redemption code for end-users to redeem asingle copy of the application.

o These redemption codes are managed through a Redemption Code Spreadsheet available at the Volume Purchase ProgramWebsite. This spreadsheet contains details such as the redemption code, redemption status and most importantly, aredemption URL that an end-user could use to automatically validate the code and install the program through the App Store.

It is during this final step, App Deployment, that AirWatch Mobile Device Management can be leveraged to enhance management anddistribution to a corporate smart device fleet. For businesses and educational institutions that do not have any Mobile DeviceManagement capabilities, Apple provides two solutions to deploying redemption URL’s to end-users:

l Emailing the redemption URL directly to end-users.

l Posting the redemption codes and URLs directly to a corporate intranet site.

The section below describes how AirWatch can be leveraged to automate and simplify this application distribution process.



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http://www.apple.com/business/vpp

http://www.apple.com/itunes/education

https://vpp.itunes.apple.com/us/store

Upload the Apple VPP Redemption Code Spreadsheet to AirWatch

The first step to manage and deploy VPP Application Orders through AirWatch is by uploading the Apple VPP Redemption CodeSpreadsheet to the AirWatch Admin Console. The steps listed below outlines this process:

l Navigate to Apps Orders to open theOrders Page.

l Click Add.

l The Add Order Form appears. The VPP Application Orders is first created. To do so upload the CSV that you downloaded from theVPP Portal by selecting Choose File.

l Once you have selected the appropriate Apple VPP Redemption Code Spreadsheet, click Save to continue to the ProductSelection Form.



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l If the Apple VPP Redemption Code Spreadsheet contains licenses for multiple applications, several products can be listed on thisform. Only one can be selected per new order. Locate the appropriate product and then click Select to finish uploading thespreadsheet.

l You are now directed back to theOrder Page in the Admin Console and your new Order is shown with a New Status. Orders with aNew status are not yet activated for distribution and redemption to the device fleet.

l To Activate the New Order, ClickBlue Order Number to open theOrder Activation Form.



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l From here, enter in all necessary order information. All required fields are denoted with a red asterisk:

o Friendly Name – The name of the Order that is displayed on the Order Page within AirWatch.

o Description – A brief description of the order.

o PO Number – The Purchase Order number

o Department – The corporate department that this application order is deployed to.

o Cost Center – The corporate department responsible for financial information regarding this application order.

o Total Cost – The total cost of the application order

o Cost Per License – The cost per license purchased for this application order.

l Click Licenses tab, to view all the other order numbers assigned to this product.

l Once complete, click Save and Approve to approve the order for distribution.

Actions

Click Actions to manage the Order using the following options listed in the Actionmenu:

l Delete – Deletes the order from the console.

l Edit Assignment – Allows you to edit the existing Order by assigning it to users or devices.

Allocating Redemption Codes

Once the Apple VPP Redemption Code Spreadsheet has been uploaded and the order has been approved for distribution, you can beginallocating the redemption codes for individual application purchases throughout the device fleet. To do this:



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l Navigate to Apps Orders to open the Orders Page.

l Locate the specific order to be allocated from the Order List by Order number, friendly name, product name or order date.

l Once the order is located, click Edit Assignment icon under the Actions Menu on the right.

l The Application Assignment form shown below.



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l From here, you can allocate licenses to specific Location Groups and User Account. To do so click Add, or you can choose toreserve licenses for later redemption by placing themOn-Hold.

o To allocate licenses by Location Group:

l Click Add.

l Type and select the name of the Location Group in the text box shown below.

l Make sure the All Users is selected.

o To allocate licenses by User Accounts:

l Click Add.

l Type and select the name of the Location Group that the user accounts are created at in the text box shown below.

l Check the Selected Users.

l Click on the blue Selected Users Link that appears to open the User Select form.

l From here, select all specific User Accounts on the left and click Add to provision an individual redemption code to this specificuser.



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l When all users have been selected, click Ok to return to the Application Assignment Form.

l Lastly, enter the number of licenses to allocate to the selected users in the Allocated Text Box.

l To allocate a single license to each selected user, type the same number that is shown in the Users Text Box into the AllocatedText Box. If less is allocated, only the first users to use their redemption code can install the application.

o To save redemption codes for later use, select On Hold:

l Enter the number of redemption codes that you want to place on hold in the On-Hold Text Box



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l Assignment Type- Select Auto or On Demand option i.e., if the application is installed automatically (auto) or manually (ondemand).

Note:When Assignment type is Auto, Only eligible iOS5 devices receive the App automatically.

Note: Removing an app when a device is unenrolled does not recover the redeemed license. When installed, the app is associated to the user'sApp Store account.

l Once all the available licenses have been allocated, click Save to finish allocating the redemption codes.

l Now navigate to the Products page.

l Click on the Actions icon and then click Publish option to deploy the application, this lets the device users know about theapplication deployment on their device.

l Navigate to the License page to view all application licenses and manage redemption.

l ClickMake Available option on the Action icon to receive the application and to redeem it.

Note: You can also delete individual redemption codes or make unavailable.



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Create Purchased Application Messages and Notify Device-Users

Once the VPP application licenses have been allocated, you have the ability to notify device-users that their application download isavailable by leveraging the device notification capabilities of AirWatch MDM.

By default, AirWatch is configured to send an Email to end-users to notify them that the specific VPP application is available for download.However, to create custom Purchased Application Messages, or to enable SMS/Push-based Purchased Application Messages:

l Navigate to Configuration System Settings.

l Select System General Message Templates from the navigation menu on the left to open up theMessage Template Form.

l Click Add to open the Add/Edit Message Template Form.

l Fill in all required parameters on the Add/Edit Message Template Form.



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o Subject – The subject of the email message, if email is selected as a delivery method.

o Description – An internal description of the message used internally by AirWatch to describe this template.

o Category – The message template category. For VPP Application Messages select Application.

o Type – The type of message to be sent; a subcategory of the message template category. For VPP Application Messages, selectPurchased Application.

o Device Ownership – A parameter to limit the message delivery to only devices belonging to the specified device ownershipcategory.

o Primary Delivery Method – The main method of message delivery to end-users.

o Alternate Delivery Method – An additional method of message delivery to end-users. This type of message is also sent inaddition to the message specified in the primary delivery method.

o Effective Date – The start-date in which this message template begins taking precedence over the default message bodiesspecified by the AirWatch system.

o Expiration Date – The end-date in which this message template stops being delivered to end-users instead of the defaultAirWatch systemmessage templates, or other currently effective message templates.

o Select Language – A parameter to limit the message delivery to only devices belonging to users who understand the specifiedlanguages.

o Email / SMS / Agent Check Boxes – Check any of these boxes to enable message configuration for each respective messagetype.



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o Message Bodies – The message that is displayed on end-user devices for any of the respective message types. Use the{ApplicationName} lookup value to dynamically populate the name of the application for download in the messages displayedon end-user devices.

l Once the form has been completed, select Save to complete the custom Purchased Application Message.

l Once the custom purchased application messages have been created, or you choose to use the default purchased application emailmessage template, notifications can be sent out over-the-air to all end-users. To send the Purchased Application Messages to end-users:

l Navigate to Apps Orders to open the Orders Page.

l Locate the specific order to be allocated from the Order List by Order number, friendly name, product name, or order date.

l Once the specific order is located, click Notify icon under the Actions Menu on the right.

Manage the VPP Application Deployment

Once the VPP Application Orders have been allocated to the device fleet and end-users have been notified, the VPP ApplicationDeployment is in effect. During this period, you can use the Orders page in the Admin Console to manage and monitor the status of theirApplication deployment.

From theOrders Page in the Admin Console you can:

l View the Order Status:

o The order has recently been uploaded to AirWatch and is awaiting Approval before beginning allocation to end-users.

o The order has been approved, but has not been allocated throughout the device fleet or end-users notified.

o The order has been approved by Apple, allocated to the device fleet and end-users have been notified.

l View the Order Redemption Status:

o See total number of Purchased application vouchers, the number of Redeemed vouchers that have been used by end-users andnumber of Remaining vouchers that end-users can still redeem in the future.



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o Reallocate licenses, Renotify end-users or Delete the VPP Application Order

From the Products View on the Orders Page in the Admin Console you can:

l Activate or Deactivate VPP Product Orders for redemption:

l TheGreen and Red dots in the status category indicate Active and Inactive VPP Product Orders respectively.

l To toggle between an active and inactive status, click on the dots.

l Renotify end-users

From the Licenses View on the Orders Page in the Admin Console you can:

l View each Individual License Status:

o The license has not been used by the end-user but is available for redemption.

o The license belongs to a VPP Product Order with an Inactive Status. The license information is still in theAirWatch system and can be set to Active for later redemption.

o The license was redeemed by a device that is not under AirWatch MDM.

o The license was redeemed by a managed device through AirWatch.

l View the License User and Date Redeemed:

o Licenses with a redeemed status have the fields for Assigned To and Date Redeemed indicating the User Account whopurchased the application and the date at which he/she purchased it.



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Documents

AirWatch Apple Volume Purchase Program · PDF fileTitle: AirWatch Apple Volume Purchase Program Integration Author: KLeazenbee Created Date: 9/5/2012 3:33:16 PM