Alex McCullochJune 2016

Ready for the next challenge!

I am Alex McCulloch. I am from Glasgow in Scotland. I live there today with my wife Margaret and two sons Liam, who is 20 and Ally, who is 16.

We have an exciting family situation, developing our home, developing our sons , preparing for the holiday of a lifetime to celebrate Liam’s 21st birthday and in between times spending some time on my passions of music and sport.

Career wise I have had a busy few decades in the retail environment predominately as a general manager, operations manager and project manager. This has involved many varied assignments and responsibilities including store openings, extensions, change initiatives and project implementations.

I have worked for IKEA since 2001 taking responsibility in store, functional and project roles.I am now looking to identify my next challenge as my current assignment as Project Implementation Leader in the Multichannel Transformation Programme nears an end.

Personal Summary

Who I am What I have done What I can do What I wantRetailerGeneral ManagerCustomer focusedProcess drivenResults orientatedLeaderProblem solverPeople orientatedOperational focusCreative

Commercial resultsOperational standardsPeople developmentProjectsStart upsTransitions

Co-ordinateCommunicateMotivateFacilitatePlan and organizeDirect

OwnershipResponsibilityRecognitionCoachingTeam successChallengeSecurity

Skills Learnings Achievements ValuesLeadershipChange managementPlanning and organizationalProject management

Change management (transition curve)

Leadership (Conscious leadership-achieve results through people)

Operational –KPI, CR, Audits

Commercial-Sales, balanced scorecard, profit initiatives.

Project-Store openings, Recovery expansion, Re-organisation, SSC transition, Fulfilment operations

People development and support –Line managers to senior roles , supporting colleagues through change

HonestyTogethernessSimplicityTaking Responsibility

Career Summary Alex McCulloch___________________________________________Company

PositionKey experiences/achievements

IKEA Service Office (Nov 2013 to Present)Project ManagerProject Implementation Leader in Multichannel Transformation Project (Current role)

Supported country project to secure organisational and operational readiness in customer fulfilment processes. (Nov 2014 – July 2015)

Led Project to transition UK and IE HR operations to Regional Service Centre in Poland. (2014)_______________________________________________________

IKEA HRSC (July 2009 to Nov 2013) Payroll & Systems Manager (UK & IE)Performance Improvements (Reduced Mgt. costs, Accuracy).Process Improvements (Pay Review, Year End, Audits, Systems Upgrades).

Project SpecialistPhysical HRSC build, Establish HR Admin team, On board admin from Units, ESS launch, Audits, EMD Interfaces, Budget control, Global BSC project. _____________________________________________________________

IKEA Glasgow (April 2001 to July 2009)Assistant Store ManagerReduce Non Selling cost frame, RS Big Coach, MPP Programme.

Acting Store ManagerRe-organisation, Improve balance scorecard, Retail Seminar.

Sales Support ManagerCR OK all functions, coach and develop function managers.

Store Services ManagerCSI Global top 10.

Store Logistics ManagerStore Opening, Logistics RDP._____________________________________________________________

Forrest Furnishings (April 2000 to March 2001)General ManagerRecord Sales._____________________________________________________________

Bhs (September 1992 to March 2000)

Store Manager (Hamilton, Stirling, and Livingston), 2 Store openings, 1 store closure programme, Card Marketing Manager (Scotland).

Key achievements in recent rolesSome of the key achievements in my recent roles include:

Successfully transitioning the UK and IE Human Resources Services Centre operations to the Regional Shared Service Centre. This involved all payroll and HR administration processes for

both countries being transferred to new teams in Poland without any interruption to service or quality.

Key factors in the successful transition included: Securing a project plan, resources and developing relationships with and between the key stakeholders. (SSC Transition Mgr. and team, Group HR, Country Steering Group, HRSC Mgr. and team)

Influencing key decisions to support a successful outcome. (Adopting Kronos time and attendance system at SSC, Agreeing to implement new automated document handling solution-Datahalland, straightforward communication approach)

Investing time in a change and communication plan and approach and supporting key areas and individuals involved in the change. (HRSC Mgr. and team, Comps & Bens Mgr., Finance, Unit HR teams)

Successfully reviewing the Customer Fulfilment performance levels and identifying and

influencing the targeting of key areas to support further development of performance.

Key factors in initiating improved performance levels included:Creating improved collaboration between key stakeholders, encouraging an improved partnership with service providers, challenging established operating procedures. (Customer Relations and Customer Fulfilment, CSB and TSP, Developing a T.O.M., overcoming barriers to performance – Store space, CNI -delivery confirmation and rebooking process, e-Pod usage, invoice follow up)

Implementing CDU way of working to a strict timeline as a pre-requisite to Multichannel (NWP/SOM) implementation.

Key factors to achieving deadline included:Overcoming resistance at Senior Mgt. level, developing understanding of benefits of new way of working, regular follow up on key actions / deadlines, securing CSB resources for roll out.

Multichannel Transformation Programme – go live preparation.

Improved team collaboration within Pilot team, improved use of project tools within Pilot /Programme (Implementation action plans (co-worker launch /MRM) Implementation checklist follow up tool –GROP input). Co-ordinated Technical group from across Project disciplines to develop and implement solution for launch Event.

Enabling Change Key change initiatives I have taken responsibility for are:

2 new store openings with the retailer BHS. Aligning Retail set up plan with Construction plan. Establish project and store resources. Establish competence of store teams. Budgets planning and follow up. Local Marketing and launch events.

IKEA Glasgow store opening and extension.

Establish Logistics set up of store. Develop and embed efficient operation. Propose, plan and establish scaled up Recovery operation as part of warehouse extension developing store profitability by £500k on an annual basis.

Store structure re-organisation. Preparing and implementation a re-organisation of store roles including redundancy of some non-continuing roles. Completed transition with no detriment to commercial performance and improved co-worker survey score.

HR Services transition. Transitioned UK & IE payroll and HR administration processes to European Regional Service Centre. Maintained operational performance and quality measures and secured reasonable redeployment outcomes for co-workers in discontinued operation.

CDU process implementation. Co-ordinated rapid deployment of new system configuration and operational processes over multi-site TSP operation securing no impact to customer experience.

Multichannel Transformation Programme –UK Pilot.Prepare organisation to adopt new systems and processes as part of IKEA Multichannel transformation.

Leadership (Evidence of 6 core capabilities, Leadership style, Development of others)

Develop the Business and deliver resultsStore Recovery operation rebuild and profit initiative.Improve store balanced scorecard and Voice results during reorganisation.Payroll administration quality and compliance results improvement. Sustained during transition of services.Reduction in customer transport ‘unhappy’ flow costs and implement new way of working.Prepare organisation for Multichannel transformation.

Lead and Develop PeopleBuild high performing teams in new sites. Supported various line managers to develop into senior roles (Paul Devine, Paul Glass, William Creagh, Andy Main, Debra MacLean, Liz Lanka , Ade Winfindale) Maintained co-worker motivation through re-organisation and transition.

Inspire and ClarifyChallenge and support teams and individuals to reach and exceed business goals.(Sales targets, Operational Reviews (CR, CSI), Audits, Project objectives)

Create togethernessCreate collaboration across line organisations, Country organisations, Units and function teams to successfully implement change. Improve cross functional relations (CSI performance, Unit HR admin on-board, Group HR, SSC relations, CR /CF relations, Pilot Team way of working)

Find better waysDevelopment talk process, Improving Stock Accuracy, UK HR admin centralisation, Employee Self Service, Co-worker payments (Kronos), Customer Delivery routines, Trial and Reward Event process.

Enable change

See above

3 words to describe me

My Boss: Delivers, Cares, Supports

My Friends: Leader, Honest, Enthusiastic

Development (Personal Development Plan, Last Development Talks)

Developing project management and change management skills. Completed Lean Six Sigma and PPS project management courses and Enable change workshops.

Developing leadership approach with focus on listening skills and identifying and understanding other’s needs.

Key points from last development talks include:

Able to contribute quickly in a new / unfamiliar environment Ensures the ‘why’ of any initiative is valid, worthwhile and relevant ‘Lives’ the IKEA values Continue to build wider networks across the business

Continue to develop listening skills and understand message what you don’t say is important too.

Set the right tone to get point across Accept a degree of pragmatism, adaptability and compromise –don’t sweat the small stuff! Good communication approach and understanding of stakeholder management and

dependencies and interfaces between projects and line organisations Created a positive response from peers and leaders Consider taking a project in an area of non-expertise and test project management skills to full.

Why I am suited to this roleI want to take on a new challenge to apply and prove the skills and experience gained over a variety of previous assignments whilst developing new techniques and business insights.

My strength is to ensure completion of a specified goal.

Appendix (P.I.)