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AMIT KUMAR BARMAN
Mobile : 9804131697 / 9007063734
Email : [email protected] / [email protected]
Address for Communication:
NIL ARRARTMENT6/1Subhas sarani, NaltaFlat no –A1,DumDum CantonmentKolkata- 700028
Permanent Address:
Vill- Beniabati, P.O- Rajarampur,Dist.- South 24 Paraganas,P.S.- Falta, Pin- 743504
Personal Data:
Date of Birth: 12th March 1987.Father’s Name : Byomkesh Barman
Languages Known: Bengali, Hindi, and English.Nationality : IndianMarital Status : Married.
Place : Dum Dum Cantonment
Objective
To secure an Administrative position with a reputed company, somewhere I can use my first rate support skills to get to the bottom of problems and implement the right solutions.
Key Skills & Strengths
Energetic nature, Enthusiastic and always positive attitude towards professional and personal life.
Logically handling tough situations and being part of a solution rather than being a part of the problem.
Desirous of challenging, creative and responsible portfolio.
Educational Qualification Bachelor of Computer Application [BCA] - 2012
(Pursuing – Six Sem- Final Year)(Sikkim Manipal University)
H.S. W.B.C.H.S.E. 2006● Madhyamik W.B.B.S.E. 2004
Computer Proficiency
Three years certificate course on Computer [Certified by IBM Global].
Computer literacy program, OS & Software Installation, VB.Net.
Windows, MS Office, Photoshop, CorelDraw, SAP (Operate), Tally (Operate), etc.
Hardware Knowledge on Desktops & Laptops both.
Work Experience : Total 8 years & 11 months running
Company : IBM India Pvt. Ltd. (Kolkata) [Current Employer] (Contractual)
Payroll by : TRISITA MARKETING PVT. LTD . (Kolkata) Duration : Nov 2013 to PresentTeam : IBM, Lenovo Team, ASP & WSP Team (warranty & Authorized service provider of IBM & Lenovo, [ More about 50 nos. of Partners & IBM Engineers & Internal team.]
Sectors : IT & IT Hardware [Service delivery & Vendor Management].Designation : Service Delivery & Business Coordinator [One Time Business Team] (East).
Payroll by : MICROSOLUS SYSTEMS & SOFTWARE PVT. LTD . (Kolkata) Duration : May 2013 to October 2013.
Job Responsibilities (Current & Past in IBM):
Here now (From July, 2015 to Present) I am working as a Business co-ordinator. (Responsible for One time Business. Lead Generate, Make the deal solid, Pricing, Quote to customer, Prepare Bids, Billing & other process.)
Worked (From April, 2014 to June, 2015) as Service & Project [Pearson] Coordinator (East) & Vendor Management. Responsible for Co-ordinating covering entire West Bengal (kolkata, Durgapur, Midnapur, Siliguri, Malda, Baharampur etc.), Bihar (Ranchi, Patna), Jharkhand (Jamshedpur), Orissa (Bhubaneswar, Cuttack, Berhampore), Chhattisgarh (Bilaspur, Raipur), Assam (Guwahati, Dibrugarh), Manipur (Imphal) Etc.
To coordinate the all WSP & ASP (Warranty service provider of LENOVO & IBM) in east region, handling WSP complaints, solving all possible queries or problems of WSP & ASP.
Maintain the UPR for defective or good spares return of WSP. Raise & Take Care the Payment claims report for partners & Update till the clearance etc. Partner Communication, Engineers Clocking & Utilisation, Asset Verification.
Services Management
Responsible for end to end coordination and ensuring smooth flow of operations and ensuring That the support needs as defined by business are met within the desired time frames.
Responsible for AMC renewals, generating value added services & upgrading business from Existing customers.
Ensuring that all calls are received, logged, assigned and closed as per the defined time-frames And reporting formats. Calls TAT miss analyzing, Maintaining C-sat, De-sat etc.
Customer Management
Responsible for managing customer escalations, customer problems, account conflict and Participates in important negotiations with key customers.
Exceedingly achieve customer satisfaction (C-SAT) on all delivery parameters. Through a planned schedule of customer visits (Down time), continually looks for
Opportunities for the sale of IBM Products, Solutions and Support Services etc.
Company : VIKDAS INDUSTRIES LTD. (Kolkata)
Branch : Xeone Infotech Pvt. Ltd.Duration : April 2012 to April 2013.Team : Lenovo Exclusive store, Regional distributer, & Authorised service
provider.Sectors : IT & ITES, Finance, Travels & Tourism, Agriculture, Floriculture,
Horticulture, Foreign Money Exchange Etc.Designation : Sales Executive (+ Service Coordinator).Job Responsibilities : Same as below
Company : XEONE INFOTECH PVT LTD. (Kolkata)Duration : 1Year (February 2011 to March 2012)Team : Lenovo Exclusive store, Regional distributer, & Lenovo Authorised service
provider.Designation : Sales & Service Co-ordinator.Job Responsibilities :
Here I work as Sales & Service Co-ordinator, responsible for sales with target & Service Co-ordinate covering entire kolkata, North 24paraganas, South24parganas, Howrah, Hooghly, Nadia, Durgapur, Murshidabad Etc. Up to Farakka .
Procurement of Desktops, Laptops & computer peripherals. Maintain client service management (i.e. –Communicate with Different company’s
representatives & dealers or retailers).
For ASP (Authorised service provider of LENOVO) Service Part :
Coordinating between service engineers, customers and Managers & co-ordinators of Lenovo & IBM, handling customer complaints, solving all possible queries or problems of customers, all service calls are attended and completed successfully.
Maintain the procedures of ASP (Authorised service provider of LENOVO). Such as – SAP operate, Call Allocation for engineers, maintain Logistics part, etc.
Company : MULTIPLIER (Kid stuff Promos & Events Pvt. Ltd). (Kolkata) [Mudra Group Venture]
Duration : 3 Years (February 2008 to January 2011)Designation : Sales Executive.
Team : Motorola, Tata Tele Service Ltd.. Job Responsibilities : Motorola handset & Tata Photon plus Device Sales.
AMIT KUMAR BARMAN
DATE... (SIGNATURE OF THE APPLICANT)
