AMIT KUMAR (MR.)HOSPITALITY, RESTAURANT OPERATIONS, CUSTOMER SERVICE

3 Rimu Street Te Kuiti Waitomo 3910.

+64 224265236✉ amit.kumarmgs@yahoo.in

EXPERTISE

Guest Relations Front Office Service F&B Services Handling Complaints Managing EventsCatering / Kitchen Assistant Food & wine pairing Budgeting & financeCost control Strategic planning Sales & MarketingBusiness Development Banquet WorkBarista SkillsBar Tender Skills Restaurant Operations Health & Safety Procedure

CERTIFICATION's

LCQ: License controller qualification Manager's certificate

REFERENCE'S

Available Upon Request

PERSONAL STATEMENT

"A self-motivated Hospitality & Restaurant Operations Professional with a positive approach and the ability to lead and motivate others whilst delivering effective business results. I have the track record of achieving targets in all areas of hospitality, including guest satisfaction, reward enrollment and much more. I implement and maintain the highest standards of hotel service, and deliver an unforgettable guest service. Has a long track record of increasing customer loyalty and retention, having an in-depth understanding of the tasks, responsibilities and skills involved in Customer Service, Banquet, Catering, Event Management, Hospitality, Operations work. Currently looking for an exciting opportunity within an establishment that is committed to personal and career development"

KEY SKILLS & CORE COMPETENCIES

Planning & Organizing Skills: I am adept at setting deadlines, managing competing priorities and responding to a changing environment to deliver results.

Excellent Communication & Interpersonal Skills and the ability to motivate others: I have developed my verbal communication skills through varied employment, and through contributing to group work at a university.

Business Communication Skills: I gained valuable skills and experience in research methods and academic writing.

Good Team Player With Ability To Lead: My studies and employment have taught me how to work and co-operate with others and take on a leadership role, where needed, to align team efforts and goals.

Quality Oriented: I am committed to the effort and insight required to provide optimum results at all time.

Analysis & Problem Solver: I use active listening, initiative and sound judgment to efficiently analyses and resolve problems.

Client Service Skills: My experience includes identifying customer needs and providing solutions, successfully applying company policies, and maintaining cultural sensitivity.

WORK RELATED SKILLS

Extensive and relevant knowledge of good food and wine. Enthusiasm for creating delicious food and providing a great service. An eye for detail and the ability to drive consistent brand standards.The experience of managing people and driving business performance.The experience of organising private functions including parties and weddings etc. Supervisory experience of catering assistants.Able to address inappropriate Infection prevention and control practices. Familiar with all cash handling & Credit card payment procedures.Have a full knowledge of all food & beverage policies and procedures.Having a professional manner with an emphasis on hospitality and guest service. Managing & organizing all hotel operations workProven track record in delivering financial results

ACADEMIA

2014 NZQA Level 7 : Diploma In Business Management In Tourism& Hospitality

NTEC Group, New Zealand2011 Bachelors Of Hospitality Management

Edinburgh Napier University, Scotland

WORK EXPERIENCE

Dec 2015 -Present Cafe & Bar Service / Acting Duty Manager

THL Tourism Holding Ltd., Waitomo, New ZealandObserve and evaluate team members and work procedures to ensure quality high standards are met and service is executed well, and complete disciplinary write-ups when required.Assign duties, responsibilities, and workstations to employees in accordance with work requirements and their abilities and strengths, allowing for a flow within the restaurant where everyone is comfortable.Control inventories of Restaurant & Bar and report shortages to designated personnel.Actively promote health and safety practices within the team Recommend measures for improving work procedures and team member performance to increase service quality and enhance job safety.

Sep 2015 -Nov 2015 Steward - Kitchen Operations

Copthorne Hotel, Auckland, New ZealandPreparing, cooking and serving meals for pupils, staff and visitors. Keeping the working area, kitchen and canteen clean and tidy.Applying hygiene and safety regulations. Maintaining the kitchen equipment, utensils and machinery.

Oct 2014 -Aug 2015 Attendant - Kitchen Services

Hilton Hotel, Auckland, New ZealandPreparing, cooking and serving meals for pupils, staff and visitors. Keeping the working area, kitchen and canteen clean and tidy.

2011 - 2012 Executive - Front OfficeHoliday Inn Express, Louisiana, USA

Responsible for frontline customer service operations by multitasking on calls, emails, web-based chat portal.

2011 - 2012 Assistant Manager - Restaurant OperationsMike Anderson Sea Food, Louisiana, USA

Preparing food for pupils who have special dietary requirements. Helping the chef to prepare snacks, breakfast and meals.