Amitesh Kumar JhaPhone: +91 9953444276Email: amiteshjha99@gmail.com

Dedicated in managing business relations and special projects. Committed to strengthen interdepartmental collaboration, with a strong desire to learn, contribute and make a positive difference to the organization.

Current Profile: Designation : Assistant Manager OperationsClient : Mashreq Bank (Dubai)Company : WNS Global Services Pvt Ltd.

Current Teams: Team Size - 46 Corporate Banking Retail Banking Private Banking Credit Ops Retail (Cards and Loans)

Working as “Assistant Manager” with one of the Banking Processes catering middle-east region. Leading the CCAM (Centralised Cash and Account Management) and Credit Ops Retail Team which support large Corporate, Retail, Private Banking and Credit Administration functions encompassing drafting of Large Corporate Credit Documentation.

Roles and Responsibilities:

Take care of the Team's Daily and Monthly SLA/Target Process updates- Includes new policies and changes from Onshore MIS reporting – Maintaining daily/monthly reports PKT(Process Knowledge Test) – Monthly Process test activity Trainings and Refreshers – Process based Client Calls – Process updates/reviews/assignments Team Huddles MBR(Monthly Business Review) review PIMS report Generation for all the processes – Incentive Queue Management – Includes daily volume management Mail Box Management – Onshore and Offshore. Error Tracker Report – Share with Onshore, Quality Dept. & Training Dept. Monthly Error reversal Call – Onshore Quality review One-on-One meetings with Team members Weekly/Monthly EOD report generation and sharing with clients Monthly and Yearly Attrition report maintenance

I have started handling Credit Ops Retail team. Team Size – 75.

PROFESSIONAL EXPERIENCE:

Currently working as Asst. Manager with WNS Global Services Pvt. Ltd: (Since Dec 2007 till date)Client- Mashreq Bank-Dubai: Mashreq Bank is one of UAE's leading financial institutions with a growing retail presence in the region including Egypt, Qatar, Kuwait and Bahrain. Mashreq Bank focuses on providing our customers access to a wide range of innovative products and services. Mashreq is invariably among the highest performing banks in the Region. Its financial performance reflects on its commitment to continue leading the UAE banking industry.

Prior to this worked for the process - Ameriprise Financial (Sister Concern of American Express)

Previous Organizations:

E-Funds international Pvt. Ltd. (2005 to 2007)

Client: Ameriprise FinancialAmeriprise Financial Advisory services, deals with Brokerage accounts, 401K transfers, ESOP Planning and transfers, TSCA account transfers, Transfer on death, Direct Rollovers, Non Acat and Acat transfers. It involves brief interfacing with AMERIPRISE financial advisors in USA in rolling out transfers. Working out solutions for assets that are ineligible for transfers and maintaining a smooth rollover of assets.

Roles and Responsibilities:

I worked as a Process Trainer and Mentor for four processes (2 voice and 2 back-end processes) and was also involved in processing if required.

Worked as Sr. Executive in Account Transfers Team which include – Brokerage Accounts,401K transfers, ESOP Planning and Transfers, TSCA account transfers, Transfer on death, Direct Rollovers, Non-ACAT and ACAT transfers.

Process updates- Includes new policies and changes from Onshore PKT(Process Knowledge Test) – Monthly Process test activity Trainings and Refreshers of all the process Client Calls – Process updates/reviews/assignments Queue Management – Includes daily volume management Error Tracker Report – Share with Onshore, Quality Dept. & Training Dept. EOD report generation and sharing with clients

Delhi Call Centre Pvt. Ltd: (2004 to 2005)

Job profile: Worked as an Executive in Process- Trend West, which includes Selling of Timeshare.

ACHIEVEMENTS:

Out of 150 Users I was sent to Dubai in 2012 for Process Migration and System Training.

ADDITIONAL TRAINING & CERTIFICATES:

Certified in System Knowledge by Mashreq Bank in Dubai. Worked for Lean Project Lead Check in training completed Lead Check out training completed

AWARDS AND RECOGNITION:

Awarded as Extra Miler performer for last two quarters. Awarded as Extra Miler & Shining Star in Year 2015. Awarded as Best Trainer and Best Performer in Year 2014 by Client.

EDUCATION:

MBA, NMIMS Mumbai (Pursuing) B. Sc, D.B.S College, Kanpur------------------------------------- in year 2004 HSC, Heeralal Khanna Inter College ------------------------ in year 2000 SSC, Heeralal Khanna Inter College ----------------------- in year 1998

STRENGTH:

Leadership Qualities, Team Management, Leave Management, Situational Behaviour, Reports Generation, Client Management.

HOBBIES: Cooking, Photography, Listening to music, Driving, Playing Music

PERSONAL INFORMATION:

Date of Birth: 27th July 1983

Address: Building No: 145, Flat No: 204, Second Floor, Gautam Nagar,New Delhi - 110049