Welcome to presentation

Content

Acknowledgment

I am Ankita Thakur of class 11 A and i would like to convey my THANKS to MR. NITIN SIR ,my economic teacher for their

immense help and guidance in the completion of my ppt. This ppt is

submitted as a part of project include in curriculum of CBSE.

Introductions

Anyone who consume goods are a consumer. Consumer gets

exploited in the market. They respond to advertisements and

buy goods. Generally, advertisement does not give all the information that a consumer needs to know or wants to know

about a product.

Project Of Consumer Awareness Objective 1) It seeks information about consumer awareness regarding different products.2) It gets information about demerits and defect of products from consumers and suggests remedial measures.3) It makes popular the positive points of the products.4) It prepares wide market for the products.

Rights of a Consumer> THE RIGHT to satisfaction of basic needs: To have access to basic essential goods and services; adequate food, clothing, shelter, health care, education and sanitation.> THE RIGHT to be informed: To be given facts needed to make an informed choice and to be protected against dishonest and misleading advertising and labeling. > THE RIGHT to get truthful and honest information about the goods and services which are purchased.

> The RIGHT to choose between products of different qualities and prices, which are required to satisfy our needs: Personal demands, taste and other factor of course affect prices. It is the consumer’s right to choose a level of quality and performance equal to the price which he/she prepared to pay.> The RIGHT to safety in goods and service brought: The right to expect that household products and children’s toys, when use according to manufacture’s instructions, will not explode, set house on fire or cause personal harm and injury to any one.> The RIGHT to be heard: To complain to a retailer if one is dissatisfied about a product or services. To have consumer interest represented in the making and execution of government policy and in the development of product and services.

> The RIGHT of redress: Means the right to a fair settlement of just claims. It include right to receive compensations for misrepresentations, shoddy goods, unsatisfactory services.> The RIGHT to Consumer Educations: Means the right to acquire knowledge and skills to be informed and assertive consumer.> The RIGHT to be Healthy Environment: Means the right to a physical environment that will enhance the quality of life. It includes protection against environmental dangers over which the individual has no control.

CONSUMER EXPLOITED Due to the expansion of business activities in an economy, we have a variety of goods available in

the market. The demand for goods and services is influenced by the advertisements in television,

newspaper and magazines. The companies spend a considerable amount on a advertisements alone

attract consumers and feed information that they want us to know, but not the information that we

as consumers want. When we, as consumer, do not have sufficient information about the products, we

normally get exploited and are sometimes even harassed by business community.

CONSUMERS ARE EXPLOITED BY TRADERS AND MANUFACTURERS

•Underweight and Under- measurements• Sub-standard Quality• High Prices• Duplicate Articles• Artificial Scarcity• False or Incomplete Information

FACTORS CAUSING EXPOLATION OF CONSUMERS

• Limited Information• Limited Supplies• Limited Competition• Low literacy

Limited Information: In a capitalist economy, producers and sellers are free to produce any goods or services in any quantity and there is no regulation on the prices. In the absence of information about different aspects of the products, namely, price, quality, condition of use, etc., the consumers are liable to make a wrong choice and lose moneyLimited Supplies: The consumers are exploited when the goods and services are not available in the required quantity or numbers. This gives us rise to hoarding and price-escalation.Limited Competition: When only one producer or group of producer or a group of persons controls the production and supply of a product, and is in a position to restrict the availability of supplies, there is a possibility of manipulation in prices and availability.Low Literacy: illiteracy is one of the major drawbacks that lead to the exploitation of consumers. The level of literacy directly affects the level of awareness about products and the market.

The Consumer Protection Act, 1986 Is a unique piece of legislation as it provides a separate

three-tier quati-judicial consumer dispute redressal machinery at the national, state and district level. The Act is

intended to provide simple, speedy and inexpensive redressal of the consumers grievances. In terms of the Act,

the Central Government first constituted the Central Consumer Protection Council (CCPC) on 1.6.1987 and it has

been reconstituted from time to time. The CCPC was last constituted in May, 2003 for three years. So far, the Council

has held 23 meetings. The last meeting was held on 16.7.2003. The State Govts./UT Administrations are required

to establish the Consumer Protection Councils at the State level as well as at District levels to strengthen consumer

movement a the grass root level.

Responsibility of a ConsumerThe Consumer has the RESPONSIBILITY to protect himself/herself by:> Shopping carefully and wisely.> Understanding the terms of the sale.> Reading and following instructions.> Getting guarantees in writing.> Saving Receipts.> Asking question at point of sale.> Keeping informed about new products.

DUTIES OF A CONSUMER

1) Get a bill for every important purchase and also the warranty card.2) Check the ISI mark or Agmark on the goods.3) Form consumer awareness groups.4) Make a complaint on genuine grievance.5) Consumers must know to exercise their right.

Consumer Attention