“The Global Leader in Nearshore Outsourcing Solutions” Tri ... · “The Global Leader in Nearshore Outsourcing Solutions” Tri Source International Contact Us: 25000 Avenue

“The Global Leader in Nearshore Outsourcing Solutions”

Tri Source Internationalw w w. t r i s o u r c e b p o . c o m

Contact Us: 25000 Avenue Stanford, Ste.248. Valencia. CA 91355. T: +1 866-314-9090. F: +1 661-554-7080. [email protected]

www.trisourcebpo.com

mailto:[email protected]

TSI: is a Company whose focus is to connect our Global Clients, with superior Business Process Outsourcing Solutions, while maximizing the profit retention for our customers.

We understand the complexities of managing business across all channels. Whether your company is just getting started, experiencing significant growth or simply downsizing to save costs, we will provide you with the resources to assist with these challenges.

Our suite of services will give you the performance and results that you need while significantly reducing company expenditure.

Our mission is to be an extension of our clients domestic and international business operations by providing call center and back office support solutions catered to each company’s unique set of criteria.

With our strategically located offices and fulfillment centers, TSI is able to offer its partners the highest quality of customer care through robust technology and communications platforms, qualified and talented nearshore professionals while delivering cost savings and increasing revenues.

We are committed to building and maintaining lasting relationships with those clients who require excellence in all aspects of business process outsourcing.

“OUR MODEL POSITIONS US TO BE THE CONDUIT OF COLLABORATIVE INTERACTION BETWEEN OUR CLIENT PARTNERS AND THEIR BUSINESS PROCESS ALLOCATION NEEDS.”

OUR MISSION trisourcebpo.com

“TSI - The Global Leader in Nearshore Outsourcing Solutions”


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With offices in Managua, Nicaragua we enjoy a privileged geographic location in the heart of Central America with just a 2.5 hour flight away from the southern cities of the United States. Our location not only allows the ease of travel for executive clients, but is also in the U.S. Central Standard Time Zone, facilitating business between countries and allowing companies to provide services in a cost and time effective manner.

WHY NEARSHORING BENEFITS YOUR COMPANY

Miami

Houston

Atlanta

MEXICO

UNITED STATES

GUATEMALAHONDURAS

COSTA RICA

PANAMA

AL SALVADOR

Nicaragua

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MODERN TECHNOLOGY THAT SPANS THE WORLDOur nearshore location provides high quality internet services through redundant telecommunication connections via three international submarine fiber optic cable systems:

This routing system ties Nicaragua’s Pacific Coast to the Caribbean Coast and to the undersea cable network which connects the country to the world via Miami.

ACHIEVE YOUR GOALS AND LONG TERM SUCCESS

CATAPULT YOUR BUSINESS TO NEW HEIGHTS WITH A STRATEGIC ALLIANCE THAT WILL CREATE VALUE

AND UNPARALLELED RESULTS

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Miami

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LEVERAGE OUR VALUEPROPOSITIONWe can offer our partner companies excellent opportunities for growth by reducing operational costs. One of our main advantages with our Nicaragua location is that the average salary is the most competitive in the region, so we can recruit and retain highly-qualified employees to perform BPO, KPO and ITO activities without incurring high operational costs.

Quick Campaign Implementation

MAXIMIZE YOUR PROFIT RETENTION

HIRE DEDICATED REMOTE STAFF TODAY!TRI SOURCE INTERNATIONAL IS A COMPANY WHOSE MISSION IS TO PROVIDE OUR GLOBAL CLIENTS WITH SUPERIOR OUTSOURCING SOLUTIONS WHILE INCREASING OUR CLIENT’S REVENUE AND REDUCING OVERHEAD EXPENSE.


60%

Lower Labor Costs by

Increase Productivity by

70%


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LEVEL 3 - ADVANCED$12.00 per hour• Medical Transcription• Claims Processing• Document Translation• Recording Transcription• Voiceovers• Website and Software Localization• Cloud Data Storage• Online Help Desk• Hardware and Software Support• Document and Data Digitization• Scanning and Indexing• Website Development and Implementation• Applications Development• Programming• International Business Hosting• Multicultural Marketing and Advertisement

LEVEL 1 - ENTRY$9.00 per hour• Appointment Setting• Telemarketing• Email Marketing• Survey Outreach• Order Entry• Reception Services• Data Entry• Sales Support• Internet Marketing• Blog Management• Chat Support• Order Processing• Reservations• Lead Generation• Customer Service• Interactive Voice Response (IVR)

LEVEL 2 - INTERMEDIATE$10.00 per hour• Market Research• Records Management• Direct Marketing• Graphic Design• Inventory Management• Operations Support• Invoicing• Collections• Administrative Duties• Order Management• Product Launches and Campaigns• Multimedia Development• Community Management (Social Media)• Database Management• Email Support• Data Mining

PRICING

With strategically located offices in Valencia, CA and Managua, Nicaragua our clients can utilize United States based logistics and customer service with all the benefits of nearshoring their required outsourced labor functions. Contact us today to learn how nearshoring can save time, money and increase productivity within your organization!

REACH US ANYTIME AND ANYWHERE


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CALL OR VISIT US FOR A FREE PROJECT QUOTE TO OUTSOURCE TODAY !


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A WIDE RANGE OF GLOBAL BUSINESS FULFILLMENTBusiness process outsourcing services allow more focused attention on core business functions while enhancing corporate financial health.

INBOUND & OUTBOUND SERVICESMULTICHANNEL CAPABILITIES* Appointment Setting* Reception Services* Lead Generation* Customer Service* Reservations* Order Processing and Fulfillment* Telemarketing* Interactive Voice Response (IVR)* Survey Outreach

BACK OFFICE SUPPORTCOMPREHENSIVE SERVICE SUITE* Sales Support* Data Entry* Invoicing and Collections

BRAND MARKETING SOLUTIONSCREATE LOYALTY THROUGH BRAND RECOGNITION* Market Research* Community Management (Social Media)* Product Launches and Campaigns* Direct Marketing* Email Marketing* Multimedia Development* Graphic Design* Internet Marketing* Blog Management

NON VOICE CUSTOMER SUPPORT 24/7 AVAILABILITY* Document and Data Digitization* Form Processing* Email Support* Medical Transcription* Order Entry* Scanning and Indexing Services* Claims Processing

MULTILINGUAL SOLUTIONSWORLDWIDE SHARE OF VOICE* Document Translation* International Business Hosting* Recording Transcription* Voiceovers* English as a Second Language (ESL) Training* Multicultural Marketing and Advertisement* Website and Software Localization

TECHNOLOGY SERVICESSECURE AND REDUNDANT PLATFORMS* Cloud Data Storage* Applications Development* Chat Support* Hardware and Software Support* Online Helpdesk* Programming* Website Development and

Implementation

OUR SOLUTIONS GENERATE MAXIMUM RESULTS…

SERVICEStrisourcebpo.com


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Back Office Support

25%

Brand Marketing Solutions

5%

Non Voice Customer Support

15% Technology Services

10%

Inbound/Outbound Services

45%

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Task Summary:

• Inbound/Outbound Services

• Back Office Support

• Brand Marketing Solutions

• Non Voice Customer Support

• Technology Services

Automobile Insurance Company

(110 Seats)

TSI Solutions:

• Customer Service Representative

• Payments / Policy information / Renewals

• Claims

• First Notice of Loss / Claims Status / Translations for US Adjusters

• Underwriting

• Endorsements / Policy Approvals & Denials / Policy Cancellations / Financial Responsibility Documents

• Accounting Reports

• Write Offs / Non-Sufficient Funds (NSFs) / Daily and Monthly Balancing

• Back Office

• Explanation of Review (EORs) / Statement of Coverages / Acknowledgement Letters / Insurance Service Office (ISOs)

1.



Client Case Study Snapshots

CAMPAIGN OVERVIEW

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Global Car Rental Services

(85 Seats)

TSI Solutions:

• Coverage: 24 hours a day / 7 Days a Week / 365 Days a Year

• Customer Support via Phone, Live Chats and Emails

• Reservations • Processing / Confirmations

/ Modifications to Active Reservations and Active Contracts

• General Information / Inquiries on Company Policies and Rental Contracts

Medical Billing Firm

(70 Seats)

TSI Solutions:

• Back Office Support• Converting Leads into

Accounts / Filing Medical Records

• Front Office• Insurance Verifications

/ Eligibility / Preauthorization

• Medical Billing• Claims Processing / Claims

Transmits / Claims Status / Claims Proposal

Afterlife Planning and Directory

(55 Seats)

TSI Solutions:

• Database Management and Collection of General Price Lists

• Lead Generation• Data Research • Data Entry/

Validation• Quality Assurance

Global CRM Web Platform Company

(50 Seats)

TSI Solutions:

• Online Customer Support

• Rentention and Upsale Tasks

• Support Ticket Process - Bug Tickets - Import Tickets - Billing Tickets

- Sales Tickets

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2. 3. 4. 5.



Client Case Study Snapshots

CAMPAIGN OVERVIEW

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Tri Source InternationalCONTACT US:

Tri Source International, LLC 25000 Avenue Stanford Ste. 248 Valencia, CA 91355Telephone: +1 866.314.9090 FAX: +1 661.554.7080 E-mail: [email protected]

Tri Source International S.A.Invercasa Building Torre III Piso 2Managua, NicaraguaTelephone: +505 8810 4364

w w w. t r i s o u r c e b p o . c o m


www.trisourcebpo.com