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Applications of

Artificial Intelligence

Mike ScavezzeMarch 28, 2000

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Artificial Intelligence Today Intelligent computer poker players Robotic pets Automated customer service Computerized face recognition Optimized climate control

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Intelligent Computer Poker Players Problems that had to be overcome

Game of imperfect information Reading opponents Poker involves chance

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Intelligent Computer Poker Players Solution

Scientists have written a program to play poker intelligently This program is called Loki

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Intelligent Computer Poker Players How Loki works

Learns how its opponents play sees how often players bluff compares a player’s betting to the

player’s hand Calculates probabilities

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Intelligent Computer Poker Players Advantages

Does not crack under pressure Can figure probabilities and

statistics more effectively than humans

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Robotic Pets Sony’s AIBO

Robotic dog Develops personality depending

on treatment by owner Responds to touch and sound Has robotic, jointed legs

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Robotic Pets NEC’s R100

Similar to Sony’s model Has wheels instead of legs

Makes R100 less expensive Planned release date: 2001

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Robotic Pets Price and popularity

AIBO’s price tag: $2,500 Sell outs

In the U.S., 2,000 sold in 4 days In Japan, 3,000 sold in 20 minutes

In response to this: 10,000 more were produced 135,000 additional have been

requested

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Automated Customer Service Why it is needed

People are unsatisfied with: Response time Quality of service

Companies are swamped with emails and are unable to reply in a timely fashion

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Automated Customer Service How it works

Determines the email’s request Routes the email to the correct

department Sends automated responses

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Computerized Face Recognition What it is used for

Airport security Identifies known terrorists

Casino management Recognizes card sharks and

cheaters

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Computerized Face Recognition How it works

Scans a picture of a face Distinguishes facial features Searches database to determine

the person’s identity

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Computerized Face Recognition Downsides

Could be used to invade privacy Movements of ordinary citizens

could be monitored

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Optimized Climate Control Where its used

One New York City public housing facility

If successful there, it will be used in other housing facilities in New York City

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Optimized Climate Control What it does

Monitors the boiler system Recognizes trouble patterns Corrects problem

• If unable to do so, calls for help

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Optimized Climate Control Benefits

Over 10 years, the system will save 2 million dollars

If installed in all 3000 public housing facilities in New York City, over 6 billion dollars will be saved