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<p>A SUMMER TRAINING REPORT ONAPOLLO INTERNATIONAL LIMITED</p> <p>ORGANIZATIONAL CLIMATE AND ITS IMPACT ON EMPLOYEE SATISFACTION IN APOLLO INTERNATIONAL LIMITEDSUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF BACHELOR OF BUSINESS ADMINISTRATION (BBA), GURU JAMBESHWAR UNIVERSITY, HISAR</p> <p>TRAINING SUPERVISOR</p> <p>SUBMITTED BY</p> <p>PREFACEThe organizational climate or work environment is key to corporate success since it determines the attitudes and behavior of workers. Therefore, corporations and institutions need to count on periodic measurement mechanisms of their organizational climate The primary objective of this research was to investigate the relationships between some characteristics of Climate and Employee Satisfaction in AIL. This is a live project and has a vital role to play in the development of HR practices for the employees in AIL. All employees who are on the payrolls of AIL. In the process of research, I gathered information relating to existing organizational climate through employee satisfaction survey. This study included developing a questionnaire that contained the major factors influencing both the main parameters i.e. organizational climate and employee satisfaction. I studied the factors which in general can affect any organization, but later I focused those parameters according to the employees of AIL. My main focus was on to study that does other factors effect employee satisfaction also, comparing to those of its own? As I proceeded further with the study and prepared the questionnaire I found a great similarity, between both of them, on wider prospective.</p> <p>In order to know the exact reason why employees were not satisfied I prepared a questionnaire containing 10 main parameters and each of these parameters contained minimum of 2 questions and maximum of 7 questions. These parameters and questions were of two different concepts but for simplicity of the employees, both of them were merged to one questionnaire. This was helpful in cutting down the ambiguous questions, which could have resulted in discouragement and withdrawal on part of the employees.</p> <p>ACKNOWLEDGEMENTI have completed my summer training at Apollo International Ltd. on the project titled Organizational Climate and its impact on Employee Satisfaction. I would like to express my sincere gratitude to all those who were instrumental in the completion of the project. I would like to extend my deep gratitude to Dr. S.S Vernekar who gave me a platform to get practical exposure in the Corporate world. I will be failing in my duty if I do not express my thanks to Prof. Mrs. Rupali Kumar, under whose guidance and inspiration, I was able to complete this report. He was a source of motivation, encouragement and strength throughout the project. I would also like to thank all the faculty members who helped me in completeing this project. I would like to express my gratitude to Mr. Raja Kanwar, Director, Apollo International Ltd. and Mr. Kapil aggarwal, Chief-Finance and Business Development, for providing me with the opportunity to undergo my summer internship with them. I would like to thank Mr. Shashank Teotia, Dy. Manager-, Human Resources, who was there to help me out at every stage of this project, and without whos unflinching support, this study would have still been in conceptualization stage. Working with Apollo International Ltd. was an exhilarating experience. It was the ideal company for our summer training with its perfect blend of international work culture with the national scenario.</p> <p>BIBLIOGRAPHY STEPHEN ROBBINS, ORGANIZATIONAL BEHAVIOUR, PEARSON EDUCATION MOORHEAD/GRIFFIN , MANAGING PEOPLE AND ORGANIZATION, MAC MILLIAN PUBLISHING HOUSE FRED LUTHANS, ORGANISATIONAL BEHAVIOUR, TATA MC-GRAW HILL INTERNET</p> <p>Table of Contents1. Introduction1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 1.10 1.11 Organisation chart Company profile Mission, Vision, Values Background Apollo International Ltd - The Organization Awards Major Business Market Profile International Offices Careers Future</p> <p>2.</p> <p>Objective of the study2.1 2.2 2.3 2.4 Methodology of the study Scope of the study Managerial usefulness of the study Limitations of the study</p> <p>3.</p> <p>Conceptual Discussion3.1 3.2 3.3 3.4 3.5 3.6 Organizational climate Measuring organizational climate Selecting a survey Benefits Organizational climate defined Components of effective organizational climate</p> <p>3.7 3.8 3.9</p> <p>Organizational Vital SignsA leading indicator of satisfaction measuring of employees Organizational Climate-Employee Satisfaction Survey</p> <p>4.</p> <p>Existing activities4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 Roles in an organisation Divisional Concept and Corporate Functional Expertise Key Business Process Orientation Designations &amp; Positions in the Organisational Hierarchy Up-gradation, Reward and Promotion Appraisal System Career Planning and Competence Development Welfare Performance Criteria For Appraisal</p> <p>5. 6. 7. 8.</p> <p>Data analysis Findings and Recommendations Biblography Annexure</p> <p>Grouping</p> <p>Questi on No</p> <p>Question My responsibilities, goals and objectives are clear and agreed upon I am clear about my reporting I find my work challenging My job impacts the overall objectives of our organization My job makes good use of my skills and abilities Organization has fixed realistic goals for itself Organization has fixed realistic goals for me My objectives and goals are clear and agreed upon My goals are time bond Organizational leadership has clear vision of the future Organization follows transparent style of leadership Organizational leadership encourages empowerment to its employees Immediate manger is open for suggestions and ideas Immediate manager helps me in personal development Immediate manger provides me with routine feedback and guidance Immediate manger is unbiased to individuals Standing orders and code of conduct are strictly adhered/followed There is absolute transparency in the organizational policies Organization has laid a clear framework for its policies My job gives me considerable independence and freedom to do my work At work my ideas and suggestions are given due importance My organization believes and follows equal treatment for all its employees . I have the tools and resources to do my job well There is unity, trust and cooperation between members The entire team work s for collective goal Team members get all the information they need from other departments My performance is monitored and reviewed on timely basis There is absolute transparency in performance management system I am provided adequate and timely feedback on my performance My management suggests me with adequate corrective action</p> <p>Your Resp onse</p> <p>1 2 My Role 3 4 5 6 7 Objectives and Goals 8 9 10 11 12 Leadership 13 14 15 16 17 Organizational 18 polices 19 20 21 22 Work Environment 23 24 25 26 Performance Management 27 28 29 30</p> <p>31 32 Career Growth and 33 Opportunities 34 35 36 Work-Life Balance 37 Rewards and Recognition 38 39 40 41 42 43 44 45</p> <p>Performances are accurately accessed I have clear path for career advancement Organization gives me support for my career growth The promotion plan is transparent and clear Organization provides ample opportunities for career development My job is not strenuous I can devote equal time to work and life My management provides variety of rewards to reinforce exceptional performances My management rewards and recognizes the effort that I have put in Efforts are rewarded and recognized on a timely basis I am happy with the reward given for my effort I am satisfied with the remuneration given to me for the work I do Organization provides adequate health/compensation benefits I am provided with adequate vacations and earned leaves Organization provides adequate fringe benefits</p> <p>Pay and Benefits</p> <p>COMPANY PROFILE</p> <p>APOLLO GROUP</p> <p>APOLLO INTERNATIONAL</p> <p>APOLLO TYRES</p> <p>TYRES DIVISION</p> <p>TRADING DIVISION</p> <p>LOTTERY DIVISION</p> <p>LEATHER DIVISION</p> <p>MISSIONTo create a profitable turnover of Rs.1000 Crore, by the year 2005, in AIL and Associate companies in the following businesses within India and Abroad Tyres Pharmaceuticals/Chemicals Leather Lottery Business International Trading</p> <p>VISIONSpearheading Growth and Diversification</p> <p>VALUES</p> <p>AIL shares and promotes: - Truth and Humility. - Work is Worship style of working. - Commitment to Responsibility.</p> <p>BACKGROUND OF THE COMPANYBacked by three decades of excellence, Group Apollo is a significant global player with a turnover of over 2700 crores / USD 625 million. A professionally managed group, it comprises of two main companies:</p> <p>APOLLO TYRES LIMITED (</p> <p>An established market leader in the tyre manufacturing industry, Apollo Tyres Limited has grown to become one of India's most well known manufacturers of tyres since inception in 1972. Backed by a vast network of 5000 dealers across India, Apollo Tyres Limited is the fastest growing name in tyres today. The first ISO 9001 certified company; it entered into a joint venture with another world leader Michelin Tyres in November 2003, symbolic of its aim of becoming a total tyre company catering to the world market.</p> <p>Apollo Tyres Ltd. is the flagship company of the Group and it is one of the largest manufacturers of tyres in India. The group was founded in 1947 and has interest in</p> <p>various fields like Hi-Fashion Leather Garments Exports, On-line Lottery etc, apart from Tyres.</p> <p>APOLLO INTERNATIONAL LIMITED Set up in 1994 with the aim of leading the diversification forays of Group Apollo into new, emerging business opportunities, Apollo International Limited acts as a gateway for all international operations of the Group namely, product exports, services exports and knowledge management.</p> <p>Today Apollo International Limited has earned for itself an enviable reputation in the global arena through its forays into international tyre trading with Tyre Tech Global, International Trading with its International Business Division, the manufacture and export of leather garments and accessories with Tag Fashions, and more recently in the domestic Indian entertainment business with lotteries through its wholly owned subsidiary Encorp E-Service Limited.</p> <p>AIL AT GLANCE</p> <p>Apollo International Limited was set up in 1994 to lead the diversification forays of Group Apollo into new business opportunities worldwide. As a global player, the company exports tyres and a diverse range of products and services.</p> <p>The leather division manufactures and exports apparel and accessories to the leading fashion brands of the world. In India, Apollo International Limited has also successfully made inroads in the entertainment industry with lotteries through a wholly owned subsidiary.</p> <p>PROFILE: The International Business Division of Apollo International Limited is engaged in:</p> <p>Exporting a diverse range of products and equipment. These include</p> <p>Industrial raw material, Capital goods &amp; supplies, Construction equipment &amp; material, Electrical power equipment, Defense supplies, Educational supplies, Agricultural supplies, Medical supplies, Automobiles &amp; automotive parts etc.</p> <p>Undertaking projects and providing services. With a wide network of more than 1200 internationally acclaimed associate</p> <p>manufacturing companies worldwide, the International Business Division is in a position to supply products, equipments and provide services of highest</p> <p>Recognized as a global player synonymous with quality and reliability Apollo International Limited has made a name for itself as a truly dynamic and diversified player across the globe. Representing a wide range of business interests, the company comprises of:</p> <p>AWARDSApollo International Limited has received a number of awards from the Government of India and other institutions for excellence in exports.</p> <p>SOME OF THE KEY AWARDS INCLUDE:</p> <p> State Award for Export Excellence (1999-00)The Govt. of National Capital Territory of Delhi</p> <p> State Award for Export Excellence (1998-99)The Govt. of National Capital Territory of Delhi</p> <p> Certificate of Export Recognition (1998-99)Special Award for Automobile Tyres &amp; Tubes Group by CAPEXIL</p> <p> Certificate of Export Recognition (1997-98)Top Award for Automobile Tyres &amp; Tubes Sector by CAPEXIL</p> <p> Highest Export Award (1996-97)All India Rubber Industries Association</p> <p> Certificate of Export Recognition (1996-97)Highest Award for Non- mineral Sector by CAPEXIL</p> <p> Certificate of Export Recognition (1995-96)Highest Award for Non- mineral Sector by CAPEXIL</p> <p>The key areas of operation include: Chemicals Defense Supplies Textiles Medical Supplies Electrical Supplies Capital Goods &amp; Supplies Educational Supplies Agricultural SuppliesConstruction Material TYRES DIVISION</p> <p> Marketing of apollo &amp; ornet brand</p> <p>of tyres &amp; batteries in the international markets.</p> <p> Marketing of python &amp; kingstarbrand of tyres from china in the international market.</p> <p> Tyre and related products exportsapprox us$ 37 million</p> <p> Dealer network spread over 50countries in all continents</p> <p>BIAS TYRESTRUCK LCV OTR FARM FROM 7.50 20 TO 12.00 24 FROM 6.00 14 TO 8.25 16 FROM 13.00 24 TO 17.50 25 ROM 12.40 28 TO 18.40 30</p> <p>PASSENGER CAR RADIAL TYRES PCR LCV TAG FASHION -</p> <p>500-12, 560-13 175/80/R 13 RADIAL TYRES 12 TO 15 WITH 80, 75, 70 &amp; 65 ASPECT RATIO 15 TO 16</p> <p> Leading hi-fashion leather garments manufacturer and exporter (manufacturing facility is in Noida) Leather garment exports (approx us$ 12 million) Selling primarily to chains like: Gordon &amp; Ferguson (Nicole miller &amp; Kenneth Cole), USA Donna Karen, USA David Conrad, UK Nordstrom, USA Nieman Marcus, USA Debenhams, UK Peek &amp; Cloppenburg, Germany Redskins, France Mauritius Germany</p> <p>INTERNATIONAL TRADING DIVISION</p> <p> Leading international trading company with interest in education,</p> <p>agriculture, electricity, construction, machinery, projects, defence, medical, textiles and general merchants</p> <p> With over 1200 clients and associate manufacturers spread across theworld.</p> <p>MARKET PROFILEThe major players in the organized tyre segment consist of MRF, Apollo Tyres, Ceat and JK Industries, which account for 63 per cent of the organized tyre market. The other key players include Modi Rubber, Kesoram Industries and Goodyear India, with 11 per cent, 7 per cent and 6 per sent share respectively. Other names in the industry are : Dunlop Falcon Tyre Corporation of India Limited (TCIL) TVS-Srichakra Metro Tyres Balkrishna Tyres</p> <p>INTERNATIONAL OFFICES Dubai China Canada Hong Kong</p> <p>-</p> <p>SALES OF CHINESE TYRESMIDDLE EAST AFRICA SOUTH AMERICA ASIA USA 20 FCL / MONTH 20 FCL / MONTH 5 FCL / MONTH 15 FCL / MONTH 10 FCL / MONTH</p> <p>(FCL = Full Container Load)A O N IN IL IO U $ MUT M L N S5. 0 40 4. 0 13 3. 8 49 4. 7 48 4. 0 65</p> <p>9- 9 89</p> <p>9- 0 90</p> <p>0- 1 00 YA S ER</p> <p>0- 2 10</p> <p>0- 3 20</p> <p>CAREERS</p> <p>At Apollo International Limited, we provide...</p>