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Appreciative Inquiry An Introduction

Appreciative Inquiry An Introduction. What is Appreciative Inquiry?

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Appreciative Inquiry

An Introduction

What isWhat isAppreciativeAppreciative

Inquiry?Inquiry?

Appreciative InquiryAppreciative Inquiry

A Positive Revolution in Change

The Birth of Appreciative InquiryThe Birth of Appreciative Inquiry

David Cooperrider & Suresh Srivastva in 1987

With colleagues from Case Western University & Taos Institute

Appreciative InquiryAppreciative Inquiry

Systems Theory Organisational Development Asset-based community development Solution-focused therapy Narrative therapy The “magic question” Resilience

Words AreWords Are ToolsTools

To a hammer

everything

is a nail!

Ap-pre’ci-ate (verb)Ap-pre’ci-ate (verb)

valuing; the act of recognizing the best in people or the world around us; affirming past and present strengths, successes, and potentials; to perceive those things that give life (health, vitality, excellence) to living systems

to increase in value, e.g. the economy has appreciated in value

Synonyms: valuing, prizing, esteeming and

honouring

In-quire’ (kwir)In-quire’ (kwir) (verb) (verb)

the act of exploration and discovery to ask questions; to be open to seeing new

potentials and possibilities

Synonyms: discovery, search, systematic exploration and study

Appreciative InquiryAppreciative Inquiry

“No problem can be solved from the same level of consciousness that created it. We must learn to see the world anew.”

(Albert Einstein)

What Is Appreciative Inquiry Used For?What Is Appreciative Inquiry Used For?

Consult with people Learn from past

experience Involve whole

organisation or community in change

Build a vision for the future that everyone can share and help put into practice

What Is Appreciative Inquiry Used For?What Is Appreciative Inquiry Used For?

Strategic Planning School Improvement Action Research Evaluation Mentoring & Performance Management Leadership Training Community Development Business Excellence Customer Service / Client Satisfaction Culture Change & Transformation

Where is Appreciative Inquiry Used?Where is Appreciative Inquiry Used?

Global: United States Canada United Kingdom Europe Australia New Zealand Africa Asia

6 Principles of 6 Principles of Appreciative InquiryAppreciative Inquiry

Descriptive or Constructionist Principle Simultaneous Principle Poetic Principle Anticipatory Principle Positive Principle Wholeness Principle

8 Assumptions of Appreciative Inquiry8 Assumptions of Appreciative Inquiry

In every human situation something works

From: The Thin Book of Appreciative Inquiry, by Sue Annis Hammond

8 Assumptions of Appreciative Inquiry8 Assumptions of Appreciative Inquiry

What we focus on becomes our reality

From: The Thin Book of Appreciative Inquiry, by Sue Annis Hammond

8 Assumptions of Appreciative Inquiry8 Assumptions of Appreciative Inquiry

Reality is created in the moment and there are multiple realities

From: The Thin Book of Appreciative Inquiry, by Sue Annis Hammond

8 Assumptions of Appreciative Inquiry8 Assumptions of Appreciative Inquiry

The language we use shapes our reality

From: The Thin Book of Appreciative Inquiry, by Sue Annis Hammond

8 Assumptions of Appreciative Inquiry8 Assumptions of Appreciative Inquiry

The act of asking questions influences the outcome in some way

From: The Thin Book of Appreciative Inquiry, by Sue Annis Hammond

8 Assumptions of Appreciative Inquiry8 Assumptions of Appreciative Inquiry

People have more confidence going into the future (unknown) when they carry forward parts of the present (known)

From: The Thin Book of Appreciative Inquiry, by Sue Annis Hammond

8 Assumptions of Appreciative Inquiry8 Assumptions of Appreciative Inquiry

If we carry parts of the past into the future, they should be what are best about the past

From: The Thin Book of Appreciative Inquiry, by Sue Annis Hammond

8 Assumptions of Appreciative Inquiry8 Assumptions of Appreciative Inquiry

It is important to value differences

From: The Thin Book of Appreciative Inquiry, by Sue Annis Hammond

Positive Positive ActionAction

Six main areas of research: Powerful placebo Pygmalion effect Positive affect & learned

helpfulness Imbalanced inner dialogue

(2:1) Positive imagery as a

dynamic force Affirmative capability

Positive ImagePositive Image

“Felt need” & identification of problem

Analysis of causes Analysis of possible

solutions Action planning Assumes: Organisation is

a problem to be solved Back Door – what’s in the

way of what we want?

Deficit Thinking

Appreciate & value the best of What Is

Envision: What Might Be Dialogue: What Should

Be Innovate: What Will Be Assumes: Organisation is

mystery to be discovered Front Door – what is it we

ultimately want?

Possibility Thinking

ProblemProblemSolvingSolving

AppreciativeAppreciativeInquiryInquiryAND

AND

Deficit Focus: ConsequencesDeficit Focus: Consequences

Fragmentation Few new images of possibility Negative frames are self-

fulfilling Visionless voice leads to

fatigue ‘The Experts Must Know’ Weakened fabric of

relationships & defensiveness leads to negative culture

Slow: puts attention on yesterday’s causes

The Positive CoreThe Positive Core

Energy Enthusiasm Commitment Action

Discover“What gives life?”

(The best of what is)Appreciating

Discover“What gives life?”

(The best of what is)Appreciating

Dream“What might be?”

(What is the world calling for)Envisioning Results

Dream“What might be?”

(What is the world calling for)Envisioning Results

Design“What should be - the ideal?”

Co-constructing

Design“What should be - the ideal?”

Co-constructing

Deliver“How to empower, learn,and adjust/improvise?”

Sustaining

Deliver“How to empower, learn,and adjust/improvise?”

Sustaining

AffirmativeTopic Choice

The “4-D Cycle”The “4-D Cycle”

Full AI ProcessFull AI Process

Select focus area or topic(s) of interest Conduct interviews designed to discover

strengths, passions, unique attributes Identify patterns, themes and/or intriguing

possibilities Create bold statements of ideal possibilities

("Provocative Propositions") Co-determine "what should be" (consensus

re: principles & priorities) Take/sustain action

Topic ChoiceTopic Choice

A Fateful Act:

People, organisations and communities move in the direction of what we most frequently and systematically ask questions about!

Genius is Genius is in in Creating the QuestionCreating the Question

“What would the universe look like if I were riding on the end of a light beam at the speed of light?”

(Albert Einstein)

A Positive Change NetworkA Positive Change Network

Special invitation & call to people to be change leaders

AI approach to positive change

Many applications Self-organizing Builds relationships Connected through

knowledge sharing & storytelling

One Example …WORTH One Example …WORTH

We Can Change the World - Training Program for Women in Business

Women’s Empowerment Program

American Refugee Committee – Guinea

www.worthwomen.org

Mac and Marcia O’DellMac and Marcia O’Dell

Dance and Drum … Dance and Drum …

Leap of Faith – Cleveland (Nov 2003)Leap of Faith – Cleveland (Nov 2003)

Over 120 Students, Educators, Parents and Consultants

US, Canada, Brazil, England, Australia

Leap of Faith – Cleveland (Nov 2003)Leap of Faith – Cleveland (Nov 2003)

Identify what’s working within our schools and education systems

Discover, dream, and design the best kind of schools and youth programs

Leap of FaithLeap of Faith

Two Local Examples … Two Local Examples …

Community Development

Organisational Development

The Knox Early Years Project The Knox Early Years Project (Rowville)(Rowville)

Designer Pergolas Designer Pergolas & Carports Pty Ltd& Carports Pty Ltd

AcknowledgementsAcknowledgements

A debt of gratitude is owed to the following people for generously sharing their time, wisdom and materials: David Cooperrider Sue Annis Hammond Gina Hinrichs Mac & Marcia Odell Marge Schiller Other members of the Positive Change Corps

and Appreciative Inquiry Consulting

SUE JAMESPO Box 197

Boronia, VIC, 3156Phone: (03) 9758 2528Mobile: 0402 979 384

Email: [email protected]: www.suejames.com.au

www.appreciativeinquiry.com.auwww.aiconsulting.com.au