Appreciative Learning Program Proposal

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HITELBUSINESS CONSULTING

Breakthrough Transformation Ideas Key Partnering Initiatives

Proposal to:HON. BOYET M. GONZALESMayor, Mandaluyong City

for the conduct of:

APPRECIATIVE LEARNINGPROGRAMamong key employees / stakeholders of theMandaluyong City Government

by:

HITEL Business Consulting720 P. Gomez Street, Mandaluyong City 1550 PhilippinesTel. Nos. (632) 533-5114 / 578-2709 / Mobile: 0916-4158957

Email: [email protected]
mailto:[email protected]:[email protected]


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February 28, 2005

HONORABLE BOYET M. GONZALESMayor, Mandaluyong CityCity Hall Complex, Mandaluyong City

Dear Mayor Gonzales:

As the City Government renews its commitment to a culture of excellence in the rendition of

public service, we are delighted to offer you our Appreciative Learning Program, a distinctintegrative workshop for individual and organizational change that can help the city achieve anew level of institutional capability.

The Program upholds and leverages the fundamental value of the individual as it unlocks amongparticipants the infinite human capacity in transforming their organizations and the globalenvironment. It is a competency-building and action planning exercise that supports the valuesof social sensitivity, continuous learning, and strategic thinking in organizations.

The Appreciative Learning Program is an adaptive learning framework that blends wellwith the imperatives of desire to change, ability to change, and permission to change. A copy of

our new program proposal is attached for your most auspicious consideration.

Over our earlier proposal on the same discipline, we are very happy to let you know that theAppreciative Learning Program represents a substantial enhancement as it: encapsulates and consolidates all essential transformation variables in a 3-dayworkshop, giving great premium on participative visioning and action planning

offers very significant cost improvement --- a lower price per participant with anall-inclusive coverage (i.e. hotel, meal and transport accommodation)

At your most convenient schedule, we will be glad to meet with you for a more detaileddiscussion of our proposal. Thank you very much for your kind and immediate attention.Sincerely yours,

Ronald C. ManalastasManaging Director


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, Appreciative Learning Program

An intervention strategy that draws strength from the infinity of knowledgeacquisition, sharing, and utilization nourishing people and organizations wit

life-enhancing renewal abilities

A high-value program for organizational andindividual change --- exploring new sources of knowledge, creating new

learning opportunities, and developing new competencies in theborderless expansion of intellectual capital

A winning platform for discovering and maximizing immense humancapabilities, sharing vision, objectives and values, aligning

systems and relationships, and crafting innovations in evolving desired future for the organization


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Appreciative Learning ProgramTABLE OF CONTENTS

Topic PageSpecific Proposal 1

Content & Structure 2

Rationale for the Proposal 3 - 4

Objectives 5

33

3Post-Workshop Engagement 5

Key Company / Employee / Community Benefits 6

Suggested Qualifications of Participants 7

The Necessity of Change 8

Human Factor in Transformation 9

Power of Human Community 10

Power of Continuous Learning 11

Power of Strategic Thinking 12

Appreciative Inquiry 13

Financial Aspect / Terms and Conditions 14


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HITEL Business Consulting Profile 15 - 22


SPECIFIC PROPOSALTo conduct among key employees and

stakeholders of the

Mandaluyong City Governmentthe

Appreciative Learning Programa high-content competency-building and actionplanning activity developed and advocated by:

HITEL Business Consulting,complete with the following learning retention

and change implementation tools:

This entire program / presentation is an intellectual property of HITEL Business Consulting.

No pages, statements, conceptual frameworks, or HITEL-developed graphics in the program document slide presentation may be used, reproduced, circulated or adopted, in whole or in part, by any person oorganization without the written consent of HITEL Business Consulting. Page 1


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Comprehensive Training Handouts Post-Workshop Management Report Post-Workshop Consulting Services

Appreciative Learning ProgramCONTENT & STRUCTURE

MODULESHUMAN DIMENSION OFTRANSFORMATION

The Necessity of Change Infinity of Human Capacity Power of Human Community Power of ContinuousLearning Power of Strategic Thinking

APPLICATION OFAPPRECIATIVEINQUIRY Selecting Positive Focus Appreciating What isBest Envisioning the Future Co-constructing theFuture Sustaining the Future

Workshop Duration: Three (3) days

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Training & Development Tools:Tutorials, discussions, dialogues, interviews, breakout sessions

Change Management Survey

Culture Perception Survey

One-to-One Interviews

Shared Imaging and Planning Exercises

Management Support Assessment

Handouts on Core Training Subjects

Appreciative Learning ProgramRATIONALE FOR THE PROPOSAL1. Common Experience of People

A totally new environment reshaped by the diversity and complexity ofdynamic changes in the socio-cultural, economic, technological, andlegal-political fields

A societal condition of problems, discontinuities, and dysfunctionsneeding new change paradigms

Bureaucratic constraints, culture of maintenance, and limitedcompetencies requiring new skills

Expanded roles of employees, advent of new technologies, and highpublic expectation of government and private sector initiatives

2. Harnessing the Human Factor

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As illustrated below,the human being remains to be the most reliable andeffective system for ensuring organizational renewal and sustainability:

RATIONALE FOR THE PROPOSAL3. Major Paradigm Shift

High-impact changes (e.g. new technologies, globalization, knowledgemanagement, economic dislocations) can be managed for operational and

strategic advantages if important paradigm shifts can be sustained such as:

Complex, diverse anddynamic changes in theenvironment

To Leave a

Legacy

Spirit

To LoveHeart

ToLearnMind

ToLiveBodyFunctionimension

STRATEGICINTERVENTION

IndividualCapacity

OrganizationalCapacity

HUMAN BEING

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Security, Rest, Relaxation,Ease, Safety, Freedom,Familiarity, Status Quo,

No ErrorCOMFORTZONE

Acceptance, Many Choices,Liberality, Compromise,Loose Deadline, etc.

Accountability, Risk, Fear,Trial, Untried Process, New Rules,

Higher Duty, High Goals, Courage,Trust, Adventure, E-Commerce

CHALLENGEZONE Hard Moments, Openness,Opportunity, Teams, Alliances,Globalization, New Processes

Unfreeze

Refresh

Empower

Stimulate


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Appreciative Learning ProgramOBJECTIVES

1. Illustrate changing organizational context and the necessity for change

2. Dramatize the infinity and high transformation value of humancapacity

3. Influence stakeholder thinking in favor of continuous integrativelearning

4. Leverage best experiences in envisioning and shaping the desiredfuture

5. Plan and implement, based on strength and reality, to actualize thevision

POST-WORKSHOP ENGAGEMENTS

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New World ofFulfil lmentA new learning organizationstrongly powered by trust, unity,sharing, leadership,accountabil ity, decisiveness,systems, and high performance--- every stakeholder enjoys agreat sense of fulfi l lment with thewinning culture they have.

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1. Submission of the Appreciative Learning Resume within 30workdays after the workshop, which management report shallinclude the following essential information:

Organizational Change Readiness

Prospects for Organizational Learning

Best Organizational Experiences of People

Dominant Transformation Themes

Shared Goals and Vision of the Future

Stakeholders Key Strategic Statements

Group Output: Action / Strategic Plans

Individual / Group Competencies

Identities of Potential Change Leaders

2. Conduct of post-workshop consultations for a total of 32 hoursover a maximum period of three (3) months from end of workshop

Appreciative Learning ProgramKey Company Benefits

Open, sharing and collaborative learning environment

Aligned vision, values, structures, and relationships

Best practice processes and high group performance

Paradigm shifts to culture, knowledge and wisdom

High group morale, unity, and sense of ownership New organizational effectiveness, integrity and value

Image of competence, efficiency and sustainability

Key Employee Benefits

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Deep appreciation of personal roles in the organization thatenhances work ethic and broadens performance horizon

New competencies, mindset, values, behavior and attitude thatheightens individual utility, portability, and professional integrity

Intense appreciation of continuous learning, teamwork,accountability, relationships, processes, and superior delivery

Winning leadership attributes (e.g. relationship, organizational andstrategic skills) with strong systems thinking orientation

Key Community Benefits Delivery of superior value to people and organizations

Competitive and productive manpower complement

Public trust and confidence in business and government

Renewal of public hope on the national development agenda

Appreciative Learning Program

SUGGESTED QUALIFICATION OF PARTICIPANTSEducation: Preferably a university or college degree holder

Job Level: Rank and File, Clerical, Supervisory, Managerial, Unit Head

Location: Any work unit e.g. executive office, planning, humanresources, gaming personnel, accounting, operations, public

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information, program management, etc.

Function: Any staff or line work assignment relevant, important orcontributory to the success of the change process

Language: Above average knowledge of oral and written English

THE NECESSITY OF CHANGE-- Organizational Development and Transformation--(A HITEL Business Consulting Training Material)

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To stay as we are is m ore o f a th reatthan to move fo rward wi th new ideas .

HUMAN FACTOR IN ORGANIZATIONS(A HITEL Business Consulting Training Material)

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How do we renew and bring the organization to a level ofperformance that creates our desired future?

The diversity, dynamics and complexity of changes in theenvironment very often becloud transformation initiatives in

organizations --- especially where there is absence or lack oflearning discipline, leadership infrastructure, team organization,

and management support.

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POWER OF HUMAN COMMUNITY(A HITEL Business Consulting Training Material)

ork is a man! How noble ihow like a god!."

William Shakespeare, Hamlet

What themind canconceive andbelieve, it canachieve.

HUMAN BRAIN 100 bill ion brain cells 10 to the power of8,000 vs. 10 to thepower of 12 for thebiggest supercompute No known upper limitin capacity Man has used only 1%of his brain capacity

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Organization is a group of people joined together by a commonpurpose and a set of rules that defines their interrelationships.

Organization is a system of interconnected parts that need to bestrengthened, improved, or changed because failure of one part canhave fatal effect on the life of the organization --- the organization isas strong as its weakest part.

Personal success comes by sharing ones knowledge with others andhelping them become successful. When sharing becomes a collectiveeffort, a strong collaborative culture catapults the organization intohigh performance.

ORGANIZATIONAL LEARNING--- An All-time Transformation Imperative ---

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(A HITEL Business Consulting Training Material)

One of the most important and most neglectedtruths about organizational learning is that:There is no learning withoutaction.

Organizational renewalbecomes elusive and

difficult when people fa

to update, learn, and bean actionable team.Individual and group

capacities both cease togrow.

A man who ha sfa i l ed to l ea rn how tolea rn i s l o s t i n the

r i ch and b r igh tun ive r se o f new

know ledge . He l o se sh i s pa th to w i sdom

and becomes abu rden t o h i so rgan i za t i on .

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POWER OF STRATEGIC THINKING(A HITEL Business Consulting Training Material)

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The empires of the future arethe empires of the mind.Sir Winston Churchill


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APPRECIATIVE INQUIRY--- Maximizing the Best Organizational Experiences ---

(A HITEL Business Consulting Training Material)

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people, structures, processevalues, beliefs, and in everything when the organization washat the ideal future can be envisioneand realized in an open, sharing and learning environment.

Individual interviews of participants to let themgo through the process of:

DISCOVERY DREAM DESIGN DESTINYin the shared creation of a

desired future for the organization

Surroundyourself with thebest people youcan find, delegateauthority, neverinterfere... Ronald Reagan, FormerPresident of the United States ofAmerica


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Appreciative Learning &Transformation WorkshopSEMINAR FEE PER PARTICIPANT

PhP 24,000.00TERMS AND CONDITIONS

1. Price CoveragePrice quotation includes all professional services, test designs and materials,

and printed training reference including:

Hotel and meal accommodation for participants(inclusive of 3 regular meals and 2 snack meals)

Cost of workshop venue / training facilities 2. Manner of Payment

50% downpayment on total contract value upon signing

40% of total contract value on or before start of workshop

10% of contract value upon rendition of post-workshopreport

3. Effective Start of ProgramWithin 30-45 days from contract signing and receipt of 50% downpayment;preparatory interviews and coordination with client are made in this period

PROPOSED SIZE OF ATTENDANCE


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Minimum of 30 and maximum of 40 participants per batch


CHARTERWe are focused on providing high-value intellectual capital to our clients

for the improvement of their business.

We leverage information, people, technologies, systems, and financialresources for organizational transformation.

In the exercise of our profession, we are guided by the principles of integrity,quality and confidentiality. We are energized by the fact that it takes a simple

creative brilliance to transform an idea into a strategic success.

We uphold the consistent delivery of content and superior value in every

engagement because we want a lasting legacy of excellence andusefulness --- with our clients, our country, and the global community.

ORGANIZATIONAL RESUME

a 5-year old consulting company with more than 120 man-years ofbusiness development and strategy experience

a globally competitive group of creative thinkers, roadrunners andbusiness builders with solid private and public sector experience

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a business improvement evangelist that combines technical skillsand experience with new management tools, new technologies and newprocesses --- whether for start-up, expansion or turnaround initiatives

FIELDS OF SPECIALIZATION

Business DevelopmentAgency / Business RepresentationInvestment & Partnering Proposals

Feasibility / Market StudiesDevelopment of Start-up Businesses

Business / Marketing Plans

Business TransformationBusiness / Organizational Analysis

Human Resource DevelopmentChange Management Intervention

Application of Appreciative InquiryOrganizational Transformation

Sales and MarketingProduct / Service DevelopmentValue and Brand DevelopmentLocation & Distribution Studies

Franchise Development & Marketing

Public RelationsProgram Development & Management

Policy Development & AdvocacyOrganizational Communication

Newsletter Development

HITEL SERVICE DIFFERENTIATORS deep-bench research and strategic analysis

reality and strength-based recommendations

extended post-workshop action engagements

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COMMUNITY OF TRAINING ENGAGEMENTSCORE DISCIPLINES

Organizational Development Strategic Transformation Research & Planning Organizational Learning Competency & Leadership Business Development

COMMUNITY OF CLIENTS

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COMMUNICATION & IT PLDT

Globe Telecom

Piltel

Alcatel

Digitel

Bayantel Nokia

Eastern Telecom

Enhanced Electronics

FINANCE BPI

Far East Bank

Standard Chartered

Rural Bank of Solano

Sungate Group of Companies

Philamlife Western Union

SGV Consulting

Malayan Insurance

MARKETING & SALES Nissan Gallery

Monark Equipment

FERN

DHL Philippines

Mitsui O.S.K. Lines

Lux Marketing LBC Air Cargo

MANUFACTURING San Miguel Yamamura

Nestle Philippines

Philips Consumer Electronics

HOTELS Westin Philippine Plaza

Hyatt Hotel

NON-GOVERNMENTAL ORGANIZATIONS American Chamber Foundation

Highlanders Athletic Association, Inc.

RETAIL National Book Store

Hallmark

Chowking

EDUCATION Assumption College

St. Scholastica College

STI Zamboanga

Xavier School

Central Colleges of the Philippines

RELIGIOUS ORGANIZATIONS 2003 World Meeting of Families

Archdiocese of Manila and Iloilo

Catholic Bishops Conference of the

Philippines

GOVERNMENT SERVICES Bangko Sentral ng Pilipinas

Pasay City Government

Brgy Addition Hills, Mandaluyong Ci

Brgy. Poblacion, Mandaluyong City

PROFESSIONAL RESUME

Ronald C. ManalastasManaging Director(Business Strategy & Transformation)

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Educational Accomplishment Master in Business Administration, Ateneo de Manila University

Bachelor of Laws, Jose Rizal University

Master of Arts in Economics (Graduate Units), Ateneo de Manila University

Bachelor of Arts in Economics, University of the Philippines

Employment Engagement Managing Director, Asian Strategic Development Center (Present)

Managing Director, Hitel Business Consulting (Present)

Chief Executive Officer, Broadtel Philippines, Inc.

President, Enterprise Technology, Inc.

Vice-President, Business Development, Timenet / Bayantel

Vice-President, Sales, Mktg & Branch Operations, RCPI / Bayantel

Business Unit Manager, Telecommunications, Philips Electronics

Functional SpecializationGeneral / Regional Management, Strategic Planning, Organizational Development, ProjectDevelopment, Sales, Marketing, Business Development, and Public Relations

Industry ExperienceBusiness Consulting, Telecommunications, Consumer Electronics, International Trade &Investment, Industrial Products & Services, and Publishing

International and Local Training Strategic Planning Sales & Marketing Change Management Business Development

Quality Programs Project Management

Frontline Leadership Technology Management

PROFESSIONAL RESUME

Roberto L. DuqueSenior Advisor

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(Technology Development & Management)

Educational Accomplishment Master in Business Administration, Pamantasan ng Maynila

Bachelor of Science in Electronics & Communications EngineeringDon Bosco Technical College (Registered ECE)

Employment Engagement President, Wireless Works, Inc. (Present)

President, TEC Consultants, Inc. (Present)

Associate Commissioner, National Telecommunications Commission

Head , Special Projects, SMART Communications

Managing Director, Timenet, Inc. / Bayantel

Chief Executive Officer, RCPI / Bayantel

Vice-President, Engineering, ICC / Bayantel Director, Engineering & Operations, Globe Telecom

Functional SpecializationGeneral Management, Strategic Planning, Facilities & Technology Management, Engineering& Operations, Systems / Application Development, International Relations & ProjectManagement

Industry ExperienceTelecommunications, Information Technology & Business Consulting

PROFESSIONAL RESUME

Benjamin T. LeogardoConsultant

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(Human Resource and Organizational Development)

Educational Accomplishment Bachelor of Science In Business AdministrationCollege of Business AdministrationUniversity of the Philippines, Diliman, Quezon City

Employment Engagement Management Consultant, Organizational Change Consultants International, Inc.

Management Consultant, MBM Consultants, Inc

General Manager, Philippine Seminars, Inc.

Special Assistant to the President, Malayan Insurance Company, Inc.

General Manager, Bell Enterprises

President, White Company, Inc.

Human Resources Officer, The Philippine American Life Insurance Company

Functional SpecializationStrategic Planning, Organizational Development, Change Management, Human ResourceDevelopment, Training & Empowerment, Organizational Communications, PerformancePlanning & Evaluation, and Marketing

Industry ExperienceBusiness Consulting, Insurance, Marketing Services, Training and Development, Non-ProfitOrganizations, Trading

PROFESSIONAL RESUME

Karen Claire A. ManalastasConsultant

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(Marketing and Brand Management)

Educational Accomplishment Master of Arts in CommunicationsMajor in Integrated Marketing CommunicationsUniversity of Asia and the Pacific(With Diploma from the International Association of Advertising Agencies)

Bachelor of Arts in HumanitiesMajor in CommunicationsUniversity of Asia and the Pacific

Employment Engagement Brand Manager, Level Up, Inc. (Ragnarok)

Associate Product Manager, Getz Bros. Philippines, Inc.

Account Management Resident, McCann Erickson

Functional SpecializationCreative Development, Brand Management, Marketing Communications, ProjectManagement, and Public Relations

Industry ExperienceFast Moving Consumer Goods, Non-Profit Organizations, Business Consulting

PROFESSIONAL RESUME

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DOREEN HANNAH G. TOLENTINOAssociate Consultant(Advocacy & Policy Development)

Educational Accomplishment Master of Arts in Philippine Studies, Major in External Relations (graduating)

Asian Center, University of the Philippines, Diliman, Quezon City

Bachelor of Arts, Major in Interdisciplinary StudiesDe La Salle University --- College of St. Benilde

Employment Engagement

PR Coordinator, Perceptions, Inc. (Advertising and Public Relations)

Assistant Events Manager, Meridian Associates, Inc.

Functional SpecializationResearch and Communications, Public Relations, External Affairs, Program & EventManagement, and Training & Facilitation

Industry ExperienceMarketing Communications, Advertising, Non-Profit Organizations, Academic Community

Documents

Appreciative Learning Program Proposal