1

ProspectusApprenticeships

Doncaster Council

2016www.doncaster.gov.uk/apprenticeships

2

Welcome

Our mission:

“ “

To offer quality apprenticeships with excellent support, a positive learning experience and fantastic opportunities for career progression

3

ContentsChief Executive’s foreword

What is an apprenticeship/traineeship?

Why Doncaster Council?

A great place to work

Benefits of working at Doncaster Council

Level 2 in Business Administration

Level 2 in Customer Service

Level 2 in Children and Young People’s Workforce

Level 2 in Health and Social Care (Adults)

Craft Apprenticeships

Career progression

Progression tree

How to apply

Hints and tips

In the news...

4

5

6

7

8

10

14

18

20

22

26

31

32

33

34

Why Doncaster Council?

What’s on offer?

Where can we take you?

I’m interested... what next?

We’re immensely proud of our Apprenticeship Programme here at Doncaster Council.

Through our apprenticeships, we are able to give young people, like you, fantastic opportunities to learn new skills, gain qualifications, benefit from on-the-job experience and get a real flavour of the world of work. These are, of course, massively important foundations to boosting your confidence and building your future career.Increasing apprenticeship opportunities in Doncaster is one of our major priorities so it is a subject close to many of our hearts.

At Doncaster Council, we’ve helped to train hundreds of young people over the years in all sorts of apprenticeships including Customer Services, Social Care, Child Care, Business Administration, Horticulture, Highways and Craft Apprenticeships to name but a few.

Our Apprenticeship Programme is very well respected and has received lots of positive recognition - Ofsted rated the service as good in May 2015 and overall our success rates over the last three years for all apprentices are considerably above those gained by similar apprentices around the country.

I’m sure you’ll be aware that there’s so much happening at the moment to develop and regenerate the borough to boost new jobs, investment, businesses, housing and leisure. We as a council, are involved in these exciting projects to transform Doncaster and to modernise the way we deliver services to our residents – as an apprentice, you will have the opportunity to play your part in this.

Our skilled and dedicated Apprenticeship Team, which includes two former apprentices, will support you every step of the way to help you to thrive in your role and achieve your ambitions. So thank you for considering an apprenticeship at Doncaster Council as the next stage in your career and if you choose to join us, I look forward to welcoming you to Team Doncaster.

There’s so much more I could say about our Apprenticeship Programme, but later in the booklet, you can hear from those who’ve had first-hand experience – our apprentices…

Jo Miller, Chief Executive 4

Foreword

A pre-apprenticeship with Doncaster Council can offer you the opportunity to gain high quality work experience in our teams. You can learn work place skills, such as teamwork and time-keeping.

It also builds your confidence and allows you to demonstrate your potential to an employer. At the end of your pre-apprenticeship, if there is an apprenticeship vacancy within Doncaster Council, you will get a guaranteed interview. If there isn’t an apprenticeship opportunity at that time, you will receive a Pre-Apprenticeship Next Steps Discussion. During this discussion you can review what you have learnt and how it will help you with your future goals, such as securing employment, an apprenticeship or further study.

As part of your pre-apprenticeship programme, we will also offer the opportunity for you to study English and Maths (if appropriate).

The programme is flexible and your hours of work can be built around you. However, in most cases the programme will last for 10-15 weeks and an allowance is paid for your lunch and travel.

5

Want to earn while you learn? Feel ready to take a step onto the career ladder rather than head onto higher education? If so, an apprenticeship is perfect for you! If you are aged 16 or over, living in England and not in full-time education you are eligible to become an apprentice.

Apprenticeships combine study with practical on-the-job training. You’ll work alongside experienced staff, gain job-specific skills, earn a wage and get paid holidays, all while working towards a job related qualification. Apprenticeships take 1 to 4 years to complete depending on their level.

Apprenticeship wageFrom Thursday 1 October 2015, the apprentice rate of the National Minimum Wage (NMW) increased by 57 pence to £3.30 per hour.This is the largest ever increase in pay for apprentices and means that those working 40 hours a week earn £1,185 more over the year.

What is a traineeship?Traineeships at Doncaster Council are known as pre-apprenticeships and are training and work experience programmes designed for young people aged 16-24. Pre-apprenticeships help you become ‘work ready’ and are great if you want to get an apprenticeship or job - but don’t yet have appropriate skills or experience. In fact, 100% of young people who have successfully completed the pre-apprenticeship programme with us have successfully secured apprenticeships within the council.

What is anapprenticeship?

You may have decided that sixth form or university isn’t right for you and have opted for the world of ‘earn while you learn’ (and we think you’ve made an excellent choice!)

There has never been a better time to do an apprenticeship, especially in Doncaster. Over 4,000 apprentices were recruited in the town last year, leading to Doncaster being named one of the country’s top apprenticeship locations.

Doncaster Council employs over 4,500 staff making us one of the town’s biggest employers.We have ongoing recruitment and with 185 apprentices currently learning with us, you will be joining a popular and successful programme.

So why join us?It doesn’t matter if you have your heart set on a particular career, lots of opportunities await you at Doncaster Council and an apprenticeship is the perfect way to start.

We have a variety of services you could join, ranging from animal welfare, housing and transport to tourism, health and business support, in England’s largest borough by geographic area.

If you choose to become an apprentice with us we will provide you with a fantastic platform to build your career in a town with an exciting future.

Developments such as the Finningley and Rossington, Regeneration Route Scheme (FARRRS) will provide a link-road stretching from Finningley to Rossington and is a catalyst for development sites along the route. It aims to create over 5,000 new homes and 24,000 private sector jobs in the Sheffield City Region up to 2030. We are also building new leisure facilities such as restaurants and a new cinema in the Cultural Civic Quarter, which includes Cast Theatre, and is well underway.

Robin Hood Airport has grown with new destinations added and a Business Park set to be built nearby. Not only is there good news for the aviation sector in Doncaster but rail is also receiving a boost with the new High Speed Rail College due to open near Lakeside in 2017.

So if you want to work in an ambitious environment with a bright future and strong career prospects, you have made the right choice to become an apprentice with Doncaster Council.

6

Why DoncasterCouncil?

7

Doncaster Council is one of the top companies that offer apprenticeships. We have won two national awards and have taken on 788 apprentices since 2010 so you can rest assured that by choosing Doncaster Council you will be choosing a fantastic place to start your working life!

One of the major benefits of an apprenticeship is that you can earn while you learn, but what other benefits can you expect as an apprentice here at Doncaster Council? There are many different departments in which our apprentices will be placed and if you are completing Health and Social Care, this will include the independent sector external to the council.

In May 2015 OFSTED described our support for learners as “particularly good and effectively reduces barriers to learning and employment.” A Doncaster Council apprentice receives an allocated assessor from our skilled apprenticeship team, who will support you throughout your qualification to help you to succeed.

The Apprenticeship Team are based at the Civic Office and are on hand to support you every step of the way. Our assessors visit your workplace every 4-6 weeks throughout your apprenticeship. You will also attend ‘day-release’ off the job training once a month including sessions such as Communicate with Confidence, Social Media@Work and an in depth Induction Session, all of which will provide you with valuable knowledge and experience.

A greatplace to work

88%of apprentices successfully

completed their learning aims in 2013/14

788apprentices have been

taken on since 2010

Doncaster Council won two national awards for apprenticeships in 2012

185apprentices currently learning with us

High quality working environmentOFSTED observed that apprentices at Doncaster Council value their high-quality workplace settings and we can understand why.

Many of our apprentices will be working in the state-of-the-art Civic Office located in the new and developing Civic Quarter. The open plan office contains the latest technology to enable efficient working as well as hosting a vibrant café on the ground floor and a buzzing atmosphere.Beyond the walls of the building there is a fantastic town centre on your doorstep!

Flexible working is part of the culture at Doncaster Council (where appropriate to the job role) giving people a good work/life balance.

Doncaster Council Staff Benefits Scheme As an apprentice here you will be able to sign-up for exclusive discounts from hundreds of online and high street vendors including the Apple Store and Debenhams.

You will be able to access:• Discount vouchers online at a discounted price

delivered straight to your door. • Discounts at local gyms, restaurants, CAST

Theatre and Robin Hood Airport.

8

Benefits ofworking with us

Doncaster Council was highly commended as a large employer at the National Apprenticeship Awards

of level 2 apprenticesprogressed into employment in 2014/15

92%

NUS Apprentice Extra Any apprentice can purchase a NUS Apprentice extra card for £11 per year.

This provides discounts on a variety of essentials from more than 150 high street and online retail partners. Discounts are available on travel, sport, books and DVDs, technology, mobile and broadband, as well as fashion, beauty and going out.

Apprentices can apply for this through the NUS Apprentice extra website: www.apprenticeextra.co.uk

9

Okay, so you’ve read about how great Doncaster is and an apprenticeship here is extremely popular right now, but what apprenticeships do we offer right here at Doncaster Council?

In this section you will discover everything you need to know as well as hearing real life experiences from our current and former apprentices.

Whether you enjoy a customer facing role or are skilful with your hands, with opportunities ranging from Business Administration to Plumbing, the perfect role could be available for you here.

So read about our courses and begin your exciting journey into the world of apprenticeships with Doncaster Council.

Apprenticeships on offer include:Level 2 & 3 in Business Administration (see page 10)Level 2 & 3 in Customer Service (see page 14)Level 2 Children & Young People’s Workforce. (see page 18)Level 2 Health and Social Care (Adults) (see page 20)

Craft Apprenticeships – Level 2 in Bricklaying, Joinery, Plumbing, Gas Fitting, Plastering, Roofing, Electrical, Painting and Decorating, Motor Mechanic, Highways Engineering, Engineering, Horticulturist and Arborist. (could progress to Level 3 and further training for those training as Gas fitters, Electricians and Motor mechanics) (see page 22)

What’s onOffer?

Help and adviceDoncaster Council can also help you find the right apprenticeship for you across a wide range of opportunities in the private sector with help from our Apprenticeship Brokerage Team.

If you need some advice about apprenticeships in general, call our Skills Made Easy Team on 01302 735555 or e-mail sme@doncaster.gov.uk

Useful websites:

www.businessdoncaster.com/apprenticeships

www.amazingapprenticeships.com

www.gov.uk/topic/further-education-skills/apprenticeships

Course descriptionLevel 2 in Business Administration is one of the most popular qualifications available at Doncaster Council, making up 60% of our apprentice intake last year. The programme runs for 18 months (dependent on prior qualifications) in which the apprentice will gain valuable experience working in a business environment, while supporting their team through various duties, which may include; attending events, generating social media, inputting data and invoicing.

Entry requirementsLevel 2 – There are no specific entry requirements for this apprenticeship however we are looking for a committed individual which will be assessed at interview.Depending on previous qualifications you may be required to do Functional Skills exams in IT, English and Maths.Level 3 – Previous attainment at Level 2.

Please note, if you have a HND or Degree level qualification you are unable to apply for this apprenticeship.

AssessmentYou will work towards a Level 2 in Business Administration. You will also complete a unit on Employee Rights and Responsibilities.You will be assessed based on the completion of units which include:• Communication in a business environment• Understanding employer organisations

BusinessAdministration

• Principles of providing administrative services• Principles of business document production

and information management• Managing personal performance and

development• Developing working relationships with

colleagues

Functional skills are exam based. There will also be a practical assessment in the workplace.

Can I study further?Completion of Level 2 can lead onto a Level 3 qualification in a job specific area.Completion of Level 3 can lead to higher education.

Future job prospects• Business Support Assistant – play a vital role

in supporting a team to achieve their targets by ensuring procedures and processes for administration are met.

• Administration Assistant – undertaking a variety of administrative tasks including communicating with customers, data inputting, and taking minutes.

• Business Support Officer – help ensure the smooth running of administrative teams by developing systems and supporting projects as well as supervising staff.

If you are interested in an apprenticeship with Doncaster Council and have access to the internet you can apply for a role online at www.doncastercounciljobs.co.uk.

Alternatively you can request an application form by calling 01302 736644 and speaking to a member of our team.

10

“As an apprentice with Doncaster Council, there is so much support available to help with your qualification, not only from your Assessor, but from your manager and other colleagues too. After completing my apprenticeship I hope to work towards a Level 3 qualification and secure full time employment. I definitely made the right decision leaving sixth form and I have never looked back.” 11

OurStories

Rebecca

“After my first year in sixth form I knew university wasn’t for me. I started looking into apprenticeships and discovered that Doncaster Council have so many amazing opportunities for their trainees and apprentices. The application process was simple and I felt that I was well supported throughout.

“I work in the Organisational Transformation Team and I am completing a Level 2 Business Administration qualification. The work is varied from delivering staff development and training to recruitment. Since I started I have also had the opportunity to spend time working in Human Resources and Communications. This has meant that every day is different and varied which has given me a wide range of experience so far. I have attended and assisted with internal staff events, evaluation and data inputting, marketing, filming, photography and working with designers.

“One thing I am most proud of is during my time in the Communications Team I managed the production of this apprenticeship brochure. I gathered and edited content, briefed the designer, organised photography and worked with the Apprenticeship Team to come up with creative ideas on the style.

“

“

Doncaster Council have so many amazing opportunities

12

Mollie

“Starting out on the Apprenticeship Programme was a very simple, quick process. I was given the choice of which team I would like to join and managed to get my placement straight away with no hassle. My whole team and the Apprenticeship Team were very welcoming and helped lead me in the right direction.

“Once leaving my apprenticeship I secured a temporary job at Doncaster Council and within three months found myself a permanent job. Without the skills and experience I gained through my apprenticeship I wouldn’t have managed to secure the job I’m in today. The programme built my knowledge and experience and helped me to meet new people.

“I would recommend an apprenticeship to anyone as it can give you a sense of what you may want to do. There are so many different areas in which you can work at Doncaster Council so there is an option for everyone.”

“

“

I would recommend the apprenticeship scheme

Aqib

“Starting out as an apprentice with Doncaster Council was a simple process. I had an interview with different teams to see where I would fit in best.

“The team that I joined was called Adult, Family and Community Learning (AFCL). When I first started my apprenticeship my manager and colleagues were very welcoming and helpful.

“My role included answering telephone calls, printing and scanning, updating databases, using spreadsheets and going out and meeting some of the learners on the courses.

“I chose an apprenticeship because I thought it would be a great starting point to go into the world of work and so it proved to do just that!

“I am now working for the Accounts Payable Team and my current role includes updating databases, paying invoices and dealing with customer enquiries.

“I would recommend the Doncaster Council Apprenticeship Programme to anyone as it helped me secure permanent employment while gaining valuable experience, confidence and meeting new people.”

13

““

It helped me secure employment whilegaining experience, confidence and meeting new people

Course descriptionThe programme runs for 18 months (dependent on prior qualifications) in which the apprentice will gain valuable experience building relationships with customers while supporting their team through various duties, which may include; dealing with internal and external partners, building on communication skills both written and verbal, using social media to interact with customers, promoting services at events and meeting and greeting on reception.

Entry requirementsLevel 2 – There are no specific entry requirements for this apprenticeship, but we are looking for a committed individual which will be assessed at interview.Depending on previous qualifications you may be required to do Functional Skills exams in English and Maths.Level 3 – Previous attainment at Level 2.

Please note, if you have a HND or Degree level qualification you are unable to apply for this apprenticeship.

AssessmentYou will work towards a Level 2 in Customer Service. You will also complete a unit on Employee Rights and Responsibilities.You will be assessed on units which include:• Delivering customer service• Understanding customers• Principles of customer service• Understanding employer organisations• Managing personal performance and

developmentFunctional skills are exam based. There will also be a practical assessment in the workplace.

Can I study further?Completion of Level 2 can lead onto a Level 3 qualification in a job specific area. Completion of Level 3 can lead to higher education.

Future job prospects• Receptionist – this is the first point of contact for

the council. Your responsibilities will be to meet and greet visitors, directing them to the right department and answering enquiries in person or by phone and email.

• Customer Service Advisor – support customers with their enquiries via phone and email, logging information onto databases and transferring to relevant teams.

• Benefits Assessors – evaluating new and existing claims and determining what claimants are entitled to and help them to complete the necessary paperwork. This role can be face to face, over the phone and by email.

• HelpDesk Advisor – answering enquiries to the Service Desk by phone and email. Assessing problems and implementing a solution for your customer or passing on to the correct team.

If you are interested in an apprenticeship with Doncaster Council and have access to the internet you can apply for a role online at www.doncastercounciljobs.co.uk

Alternatively you can request an application form by calling 01302 736644 and speaking to a member of our team.

14

CustomerService

“If I hadn’t done my apprenticeship I feel like I would definitely lack those simple (yet vital) skills and I couldn’t be happier. I would recommend the opportunity to become an apprentice to anyone.”

15

Natalie

“I don’t think I’ll ever look back and I’ll never regret making the choice to skip out on university. Doing my apprenticeship is one of the best decisions I’ve ever made.

“It made me realise different things about myself as a person and definitely pushed me into being more confident. I feel like I’ve done a lot of growing up too. I now work as a full-time Partnership Support Officer at Doncaster Council and provide support to all managers in Modernisation and Engagement, which can be pretty hectic sometimes! Before my apprenticeship I was disorganised and terrible at prioritising tasks.

“Going on my apprenticeship definitely helped me with this. In Customer Services you had to make sure you were in on time, work in a timely manner and juggle the job with the programme. Now, I’m involved in Talking Point sessions in which we speak to carers in Doncaster and gather information about their experiences. I’ve also worked alongside the organisation FutureGov who promote innovative ways of working.

“

“

It made me realise different things about myselfas a person

Joanna

“When I finished college I knew that I didn’t want to go to university. I was ready to get in to ‘the real world of work’. Upon joining Doncaster Council I’d heard many good things about the Apprenticeship Programme and I wasn’t disappointed.

“I received a huge amount of support from the Apprenticeship Team and I was also fortunate enough to work in various teams within Doncaster Council. I attended regular on the job training which allowed me to gain copious amounts of skills and knowledge alongside completing my qualification.

“I have since gained permanent employment within Doncaster Council and I am currently completing Customer Service Level 3 alongside my job. As Web Editor for Business Doncaster I not only manage the web content such as news stories and events, I also manage social media accounts for my team and Visit Doncaster. I also provide live social media feeds at large events, such as the Rail Conference 2015, Teen Tech and the Business Showcase.

“My apprenticeship prepared me for my customer facing role and I know that if I hadn’t been given the opportunity to complete an apprenticeship, I wouldn’t be where I am today. I would recommend it to anyone.”

16

“

“

My apprenticeship prepared me for my customer facing role

Hayley

“As a single parent to my daughter aged 5, I was looking for a long term job opportunity which would also allow me to progress into a career. I looked on Doncaster Council’s website and found an apprenticeship position.

“At first I thought I would be too old to do an apprenticeship, but after reading through the vacancy, I soon realised there is no age restriction.

“I applied online through Doncaster Council’s website and received an email of confirmation. The process was quick and simple and I felt I had the support of the Apprenticeship Team from the very beginning. They gave me tips and advice on the interview process, and helped me to secure a place within the Customer Services team.

“The support available throughout your qualification is excellent and your Assessor is always available to help you in any way they can.The apprenticeships which Doncaster Council has on offer are fantastic. My role allows me to work around school hours and there are many other perks to working here. I hope to secure a permanent position within my team in the near future.”

17

“

“

The support available through your qualification is excellent

Course descriptionAt Doncaster Council our Apprenticeship Programme in Child Care runs for 15 months. During this time an apprentice will gain valuable work experience in a children’s centre environment and will work to support children and parents. Duties may include supporting parents and children in play and development sessions, together with assisting staff in the planning and evaluation of these sessions to increase opportunities for child development.

Entry requirementsLevel 2 – There are no specific entry requirements for this apprenticeship but we are looking for a committed individual. This will be assessed at interview. Depending on previous qualifications you may be required to do Functional Skills exams in IT, English and Maths.

Please note if you have a HND or Degree level qualification, you are unable to apply for this apprenticeship. AssessmentYou will work towards a Level 2 Certificate in Children and Young People’s Workforce. You will also complete a unit on Employee Rights and Responsibilities.You will be assessed based on the completion of units which include:• Introduction to communication in health, social

care or children and young people’s settings• Introduction to personal development in health,

social care or children and young people’s settings

• Introduction to equality and inclusion in health, social care or children and young people’s settings

• Child and young person development• Contribute to the support of the child and

young person development• Safeguarding the welfare of children and young

people• Contribute to children and young people’s

health and safety• Support children and young people’s positive

behaviour• Contribute to the support of positive

environments for children and young people• Understand partnership working in services for

children and young people• Maintain and support relationships with children

and young people

Can I study further?Completion of Level 2 can lead onto a Level 3 qualification in a job specific area. Further study and experience could lead onto roles such as teaching assistant or family support worker.

Future job prospects• Play Worker – working in children’s centres to

support child development and good parenting skills

• Nursery Assistant • Childminder

If you are interested in an apprenticeship with Doncaster Council and have access to the internet you can apply for a role online at www.doncastercounciljobs.co.uk

Alternatively you can request an application form by calling 01302 736644 and speaking to a member of our team.

18

Children & YoungPeople’s Workforce

19

Lewis

“Starting out on the Apprenticeship Programme with the council was a great way to gain my qualifications in my chosen career path whilst gaining invaluable on the job training and experience. I gained employment after finishing school but I knew I wasn’t in the career I wanted. I made the decision to start an apprenticeship as it allowed me to earn and learn whilst working towards the career path of my choice.

“An opportunity arose at Central Children’s Centre which is based no more than a bus trip away from my home. All of the staff at Central Children’s Centre were very friendly and I fitted in immediately.

“Being at the centre helped to develop my teamwork skills. I saw that people in the council worked hard in their job and as a team everyone stuck together to work through any issues. I quickly became confident working with children and families and when a job opportunity arose I jumped at the chance and applied. I, along with my fellow apprentices, gained a qualification and got a job as a Play and Development Worker.

“My role now allows me to run and support playgroups for children aged 0-5. I plan and evaluate sessions in line with EYFS guidelines and help parents and carers to support development. I may help with concerns and issues that service users have and I support children in their growth. I am now working towards my Level 3 qualification and am looking forward to future opportunities; all of this is the result of being an apprentice with Doncaster Council….and of course some hard work.”

“

“

All of the staff at Central Children’s Centre were very friendly and I fitted in immediately

Course descriptionAt Doncaster Council our Apprenticeship Programme in Adult Care runs for 15 months. During this time an apprentice will gain valuable work experience in a residential home or day centre environment. Apprentices may work with a variety of client groups including people with learning or physical disabilities and those with dementia. Duties may include supporting people with washing and dressing, eating and drinking, mobilising and activities.

Entry requirementsLevel 2 – There are no specific entry requirements for this programme but we are looking for a committed individual. This will be assessed at interview. Depending on previous qualifications you may be required to do Functional Skills exams in English and Maths.

Please note if you have a HND or Degree level qualification, you are unable to apply for this apprenticeship.

AssessmentYou will work towards a Level 2 in Health and Social Care (Adults). You will also complete a unit on Employee Rights and Responsibilities together with online tests to gain the Level 2 in Preparing to Work in Adult Social Care. You will be assessed based on the completion of units which include;• Introduction to communication in health, social

care or children and young people’s settings• Introduction to personal development in health,

social care or children and young people’s settings

• Introduction to equality and inclusion in health, social care or children and young people’s settings

• Introduction to duty of care in health, social care or children and young people’s settings

• Principles of safeguarding and protection in health and social care

• The role of the health and social care worker• Implement person centred approaches in health

and social care• Contribute to health and safety in health and social

care• Handle information in health and social care

settings

Can I study further?Completion of Level 2 can lead onto a Level 3 qualification in a job specific area. The Adult Care Apprenticeship could help to lead on to higher education including degree courses in Nursing, Social Work, or other allied health professions.

Future job prospects• Care Assistant - working in residential / day

care or home care settings. With experience and possibly further study there is scope to progress to Senior Care Assistant and into a Management role

• Support Worker - supporting people with learning disabilities in day centres or their own homes

• Personal Assistant - working with and for an individual client in their own home

• Health Care Assistant - working in a hospital setting, providing personal care to patients

If you are interested in an apprenticeship with Doncaster Council and have access to the internet you can apply for a role online at www.doncastercounciljobs.co.uk. Alternatively you can request an application form by calling 01302 736644 and speaking to a member of our team.

20

Healthand Social Care(Adults)

Catherine

“Choosing to do an apprenticeship with Doncaster Council was one of the best choices I have ever made. I’ve worked in two separate placements and both have given me the skills and the opportunities to work with lots of different people as well as gain knowledge about different disabilities. Being 26 with two children I didn’t think I would be able to do this, but with support from my Assessor at every step this was possible for me.

“I’ve found that being an apprentice is one of the best ways to get into the Healthcare sector. I have worked alongside experienced staff which has led me to be offered a 30 hour contract within the company once I have finished my Apprenticeship. Anyone of any age can apply and the process is so easy. If you are unsure of what career you would like to take Doncaster Council has many different apprenticeships that are open for everyone.”

21

“

“

Being an apprentice is one of the best ways to get in to the Healthcare Sector

Apprenticeships are all about hands-on experience and what could be more hands on than the craft trades? Here at Doncaster Council there are a wide range of Craft Apprenticeships available in which you will be guided, taught and assisted by a trade qualified mentor while earning nationally recognised qualifications.

Entry requirementsNo specific entry requirements but we are looking for hardworking, reliable individuals with good written and spoken communication skills along with some knowledge or experience of the craft they are interested in.

AssessmentApprentices are usually required to attend college one full day per week throughout the academic year, though some training providers require block release for two or three week periods every eight weeks. Qualifications • Bricklayers• Electricians• Gas fitters• Joiners• Motor mechanics• Plasterers• Plumbers• Painters and Decorators• Highways Workers• Horticulturists• Heating and Ventilation

Your course• First two years - Level 2• Third year - Level 3• Fourth year - further training for those training as

Gas Fitters, Electricians and Motor Mechanics.

Which college will I attend?Dearne Valley College or Doncaster College, The Hub (day release) for:• Plasterer• Bricklayer• Electrician• Joiner• PlumberDoncaster GTA, Armthorpe, Doncaster:• Motor Mechanics• Motor Vehicle RefinisherDoncaster College, High Melton (day release):• Road Worker Leeds College of Building, North Street, Leeds, LS2 7QT (block release):• Gas Service and Maintenance• Heating and VentilationAskam Bryan College, Askham Bryan, York, YO23 3FR (day release):• HorticulturistSheffield College, Granville Road, Sheffield, S2 2RL (day release):• Highways Engineer

All of our vacancies are advertised on our recruitment website www.doncastercounciljobs.co.uk and are constantly changing based on the demand for these roles.

For further information about Craft Apprenticeships please contact 01302 862659 or email dave.crookes@doncaster.gov.uk.

22

CraftApprenticeships

23

Alex

“Dad, I want to be a plumber!” Those were the words of Alex Holman who was in sixth form at the time studying for her A Levels when she realised that algebra or the works of Victorian poets wasn’t for her. “It came as a big surprise to my family and friends, but once I’d made my mind up, that was it – I wanted to get out there into the world of work and get myself a trade!”

After a couple of years working as a Plumber for a private company, Alex joined Doncaster Council as a Heating and Ventilation apprentice in 2009. “I loved it from the word go. My knowledge and skills really benefited from the variety of projects I was involved in, there was always something different and the hands-on training not only puts your skills into practice but boosts your confidence in a working environment too. “Working while also gaining qualifications gave me the best of both worlds.” After completing her apprenticeship, Alex went on to become a Craft Team Leader in July 2015 and she was then appointed as the new Production Manager for Public Buildings Maintenance. “I thoroughly enjoy the role because it’s challenging and rewarding. Choosing to do the apprenticeship certainly proved to be the right decision for me because I now have a career that I love.

“I’d encourage anyone considering an apprenticeship to just go for it – it could be the best decision you’ve ever made.”

“

“

Working while also gaining qualifications gave me the best of both worlds

Sam

Sam is a Heating and Ventilation apprentice who also gained experience in plumbing. She has been using her skills in a variety of large scale and smaller projects including working in schools, academies, local properties and the stadium.

“I’m loving the hands on, practical experience of the Apprenticeship Programme and having two skills will certainly benefit me in the long run.

“There’s so much more to apprenticeships – not only are you learning new skills, but you are gaining confidence in the workplace and making new friends too.

“There’s a great atmosphere and I enjoying coming into work. I would recommend it to anyone!”

24

“

“

I’m loving the hands on, practical experience of the apprenticeship

Ryan

Ryan is a Level 3 Electrician and he is combining this with plastering.

“It is absolutely brilliant and every day is different.

“Being an Electrician is something that I’ve always wanted to do. My dad is an Electrician so he’s really supportive of what I’m doing.

“One of the best parts of the job is being involved in a project from start to finish and seeing the work progress. The good feedback that we get is always very rewarding.”

25

“

“

It’s absolutely brilliant and every day is different

26

Where can wetake you?Career progressionApprenticeships can give you a real advantage when it comes to employability. The experiences and skills you gain alongside your qualification are extremely appealing to employers.

Our apprentices have been very successful in securing employment. In fact an impressive 92% of apprentices who completed their apprenticeship in 2014/15 went on to gain employment or further education.

There are potential progression opportunities, moving from a Level 2 onto a Level 3 (Advanced Apprenticeship) and access to further development and training if you secure employment in the council.

We offer standalone Levels 3, 4, 5 and 7 qualifications as well as apprenticeships, and if a team needs something new we source a training provider to deliver it. For example recently we have worked with our Highways Team to create three Level 3 Civil Engineering Apprenticeships delivered by Sheffield College. Keep an eye out for these types of opportunities. The next zone “I’m interested... what next?” will tell you where to look.

As an employer of choice we invest in the development of people. Many of our employees go through our Leadership and Management Development Programmes. Up to six Management Development Programmes are delivered annually, each comprising of seven full day modules. Alongside this, staff can also undertake a Level 3 or 5 qualification in Management and Leadership.

Our more senior leaders and managers access the Leadership Academy, as part of which they can achieve a Level 7 qualification in Strategic Management and Leadership. In 2014/15, 91 people completed the Management Development Programme and 12 completed the Leadership Academy. This year, to date, 69 people have enrolled.

An extensive amount of our mandatory and core council learning is delivered via the award winning Learning Zone and as an apprentice you would benefit from accessing training via the interactive platform. Doncaster Council’s Learning Zone won the Learning Pool Live Regional Organisation of the year North 2014 and provides a range of interactive modules to staff and partner organisations. E-learning is a quick, efficient way of learning that can be carried out at your own pace and accessed via PCs, tablets and mobile phones.

Plenty of our training is still delivered in the classroom and there really is so much on offer from manual handling to project management.

What can it lead to?You’ve read a number of our apprentice’s stories throughout this prospectus, telling you what their apprenticeship has done for them.

The opportunities for career progression are vast. Read on to find out more about the career journeys of some of our employees who started out as apprentices...

Christian

“Back in the summer of 89, Sky TV was officially launched in the UK, the Berlin Wall was just about to be brought down, 27million people watched Coronation Street’s Alan Bradley get fatally run over by a Blackpool tram, and I had just met the careers Adviser at Hayfield School, who mentioned a career in Local Government. “I’m not going to lie, it wasn’t my first chosen career option, I was thinking more West End Shows, but then I got to hear about the amazing training I could undertake whilst working for the council and I thought wow I kind of think this is my place to shine! “The first day for an apprentice is always really quite daunting, you’ve left the safety net of school and all of a sudden you’re working with people the same age as your mum and dad. My first opportunity was with the Education Directorate, looking back it felt a bit like the film Mary Poppins and the scene with the Bank Managers, you referred to people by Mr or Mrs, there were no computers and the photocopier had its own room… it was great! Of course I was really fortunate to work with some amazing individuals both past and present. Being an apprentice and immersing yourself in working life, learning from colleagues both good and bad really does help shape you into a modern Local Government Officer.

“Looking back, I was so lucky to undertake an amazing training programme tailored to meet my needs as well as the council. In my wildest dreams I never ever thought I would be able to undertake diploma and degree level qualifications whilst working. The qualifications have helped me immensely, however it is the mentoring from the various staff and partners, which I have found really invaluable. “So that’s my story! I’m now heading up a team of specialists who deal in both UK and EU funding programmes worth tens of millions of pounds. I made myself a promise that I will always continue to be a strong advocate for apprentices, I believe you have the potential to become the future Managers, Officers, Directors of our Authority in the future, and if I can help in that journey please let me know…”

27

“

“

I never ever thought I would be able to undertake diploma and degree level qualifications whilst working

My journey

Chloe

“The Apprenticeship Programme was the best choice I had ever made. I worked towards a Business and Administration Level 2 and this gave me experience of working in a business environment and working in an office. I have become more confident and open minded throughout my apprenticeship.

“I worked in the Apprenticeship Team and they were really supportive. I had the chance to shadow some of my colleagues and experience what they do.

“Soon I was offered a temporary job with the Communications Team helping a member of staff create the new intranet for the Council. In addition to this, I would sit twice a week with the team contacting reporters and dealing with phone calls.

“I have now worked full time for 10 months with my current team who are wonderful. Being an apprentice has helped me develop my skills in everyday life, built my knowledge about our community and the services within Doncaster Council.

“My confidence has improved massively and I wouldn’t be in the position I am in today if I didn’t choose the apprenticeship route. I would recommend being an apprentice to anyone because you are gaining a qualification while learning and gaining new skills and experiences.”

28

“

“

I have become more confident and open minded throughout the scheme

My journey

29

Iona

“When I left school at 16 I started a Level 2 apprenticeship in Business Administration with Doncaster Council. It gave me an opportunity to learn new skills and gain on the job experience. This allowed me to secure a full time position and progress to complete my Level 3 Business Administration.

“Since then I have secured the role of Business Support Manager for the Educational Psychology Service, completed a Level 3 Management Programme and have started Business Administration Level 4. I feel that this path has supported my learning style better and has given me the experience needed that employers look for.

“I chose an apprenticeship over going to sixth form and university as I prefer being hands on and getting to learn the job whilst doing it. It gave me invaluable knowledge into the organisation, which then put me a step ahead of other candidates.”

“

“

I chose an apprenticeship over going to sixth form

My journey

30

Stephanie

An apprentice with the Children in Care Education Service, Stephanie’s role is to provide Business Administration support to her team. “My confidence has grown so much since I became an apprentice. I’ve taken myself out of my comfort zone and done things that I previously wouldn’t have had the confidence to do. My friends and family say they have all noticed a difference in me. “When I wake up in the morning, I really look forward to coming into work.” Stephanie studied Business Administration at college before moving onto volunteering at Voluntary Action in Scunthorpe. She saw the apprentice opportunity advertised on the Doncaster Council website and decided to give it a go. This was in April 2014 and she hasn’t looked back since. “My first placement was in the Fostering Team. I then transferred to the Children in Care Education Service. “I was not the best at adapting to change and the move was a challenge for me as it felt a lot like starting again, but I feel like I have adapted well and that I fit into my new team and role nicely.Doncaster Council is a great place to work with so many opportunities.”

“

“

My confidencehas grown somuch since Ibecame an apprentice

My journey

Degree apprenticeships

Level 6&7Equivelent to full Bachelors

or Master’s Degree

Advanced apprenticeships

Level 3Equivalent to

2 A-Levels

TraineeshipsEnglish and Mathsquali�cations and

up to 6 monthswork experience

Intermediateapprenticeships

Level 2Equivalent to

5 GCSEsA* - C

Higherapprenticeships

Level 4,5,6&7Equivelent to

foundationdegree and

above

31

Progressiontree

32

Today, university or sixth form aren’t your only choices; there is a whole world of apprenticeships waiting for you. There has never been a better time to do an apprenticeship with us.

If you are thinking of becoming an apprentice, you are not alone. More than 850,000 people earned and learned on an apprenticeship in 2013-2014 and there are now well over 1 million online applications per year.

How do I apply?• If you have access to the internet you can find

all of our available opportunities online at www.doncastercounciljobs.co.uk.• Our vacancies are also posted regularly on our

Facebook page: /doncasterapprenticeships and on Twitter: @ApprenticeinDN.

• Alternatively you can request vacancy details by calling 01302 736644 and speaking to a member of the team.

• You can also attend our Open Days which include an overview of Doncaster Council, a tour of the Civic Office and a chance to meet with current apprentices to see first-hand what it’s really like working for Doncaster Council.

Dates will be published on our apprenticeship pages on the council website www.doncaster.gov.uk/apprenticeships

• Alternatively you can request an application form by calling 01302 736644 and speaking to a member of our team.

• If you are interested in a Craft Apprenticeship please contact us on 01302 862659 or email dave.crookes@doncaster.gov.uk for further information.

Interview processOnce you have submitted your application you may be invited for an interview.

If successful you will be invited for initial assessments in English, Maths and IT with the team – at this point we will discuss potential placements with you.

If successful, you will be called back for a second interview with the placing team and once you have secured a placement with a team you will then start your journey with us. (Subject to right to work, medical clearance and two satisfactory references).

Tip – Make sure you have an up-to-date passport or full birth certificate ready to prove your ‘Right to Work’.

Also if your apprenticeship involves working with children, the elderly and vulnerable people you will require a Disclosure and Barring Service (DBS) check. If so, you will need documentation to prove your current address and date of birth.

We hope this Prospectus has inspired you to complete an apprenticeship with Doncaster Council and answered any burning questions you may have had so far about this route into work.

I’m interested...what next?

33

If you are invited for an interview with us, it is perfectly natural to be a little nervous, but we can let you in to some little secrets, which may help you secure your apprenticeship. On this page you will find our employment competencies that we stand by as a council. They have been adopted by our Work and Skills board and therefore approved by private sector businesses and Doncaster Chamber of Commerce and Enterprise.

Personal interactionYou should always:• Maintain good eye contact and smile

throughout the interview• Speak with enthusiasm and demonstrate

positive body language• Be friendly, interested, show an ability to

engage with customers and colleagues and initiate ‘small talk’

• Speak clearly using appropriate grammar and little or no slang whilst being careful in word choices and not using any offensive terms or language

• Present a neat and tidy appearance• Give examples of how you can respond to

others’ needs and requests

Job fitYou should always:• Demonstrate an understanding of the

organisation• Have an interest in working for the organisation• Have a realistic view of the role and the

responsibilities of the job• Express enthusiasm for the job and aptitude to

learn

TeamworkYou should always:• Demonstrate how you endeavour to work

constructively with others• Indicate how you will complete/manage your

own work• Ask for help when needed• Be able to maintain a positive and optimistic

attitude whilst working• Show that you can consider other’s point of

view and that you would make every attempt to be accommodating even when faced with a negative situation

• Be solution focussed even when presented with a negative situation

ProductivityYou should always:• Express a strong work ethic and be willing to

work hard• Demonstrate that you can complete tasks

efficiently, safely and continuously• Show that you can take initiative and assume

responsibility for completing tasks

QualityYou should always:• Show that you can take ownership/shared

responsibilities completing work to a high standard and take pride in doing so

• Demonstrate that you can work within time limitations and deadlines whilst still delivering customer service

• An understanding of how important quality is and the impact this may have on team members or the customer

Hints andTips

Ryan and Samshare projects

Public Building Maintenance

apprentices Sam Moorhouse

and Ryan Baumber spent a

morning sharing some of the

great projects they’re working

on with Peter Dale, Director of

Regeneration and

Environment, when he went

‘back to the �oor.’

There was great feedback from Peter who

described them as “two wonderful

young people who are driven to learn,

do a fantastic job and make

a di�erence for Doncaster”.

Service Mark award for councilJo Causon, CEO of the Institute of Customer Service, said “Doncaster Council is now part of a growing band of organisations who understand that a well thought out customer service strategy can positively a�ect the bottom line.

Facebook guy is a wizard at social media

Connor Cassidy, 21, was an apprentice

with our Public Buildings Maintenance

Team when he earned the nickname

‘Facebook guy’ for his social media

wizardry!

Connor became the driving force

behind the PBM facebook page where

he successfully combined images of

some of the latest projects the team

were working on with a chatty,

upbeat writing style.

“It wasn’t the only part of my role but I made sure I included

it in my work as social media is a great way to let people know

about the work we’re doing,” added Connor, who now has a

permanent role in the council as a Highways Technician.

Chloe Green secures employmentFormer apprentice Chloe Green secured employment as a Pupil Welfare System Support O�cer in January 2015.

Chloe’s great work has also been recognised with a Volunteer of the Year award from Doncaster Children’s Trust. She is also Chair of the Children in Care Council, delivers the Total

Respect training, is a young ambassador for the Fostering network and participates in interview panels in the Trust and the Council – a great role model to her peers!

“Achieving ServiceMark is a sign that the council is determined to demonstrate a commitment to continuously improve customer service standards and constantly evolve plans for service improvement.”By acting on the insights gained from customer feedback as part of the

ServiceMark accreditation, Doncaster Council will be in a stronger position

to o�er customers what they want, when they want and how they want it.”

Recognition comes at a time when Doncaster Council is dramatically changing the ways in which it serves its customers. As well as traditional methods of visiting Council buildings or calling our call centre, residents can

now access an increased number of services online and self serve 24/7 on

the Council’s improved website at www.doncaster.gov.uk.These new online services have also resulted in Doncaster Council being nominated in the ICS’s UK Customer Satisfaction Awards 2016 in the category of

Best Application of Technology.

34

In thenews...

35

Good luck!

36

www.doncaster.gov.uk

01302 736644

Apprenticeshipsteam@doncaster.gov.uk

@ApprenticeinDN

/doncasterapprenticeships

Apprenticeship Team, Doncaster Council, Civic Office, Waterdale, Doncaster DN1 3BU

www.doncaster.gov.uk/apprenticeships