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ARCEFOODS CORPORATIONS PRODUCTIONS AND OPERATIONS MANAGEMENT 1 CHAPTER ONE INTRODUCTION I. THE COMPANY PROFILE The Arce Family business started in 1935 when Don Ramon Arce, Sr., father of Don Mauro, established the Ice Cream Business. Since then, Don Ramon has espoused the policy that THERE IS NO COMPROMISE FOR QUALITY. Don Mauro not only handed this philosophy down to the third generation of Arces running the business, but added his own principle as well. MACHINES DON'T MAKE MIRACLES, WHAT YOU PUT IN THE MACHINES IS WHAT COMES OUT. It is therefore guaranteed that all the ingredients that go into each and every product of the ARCE GROUP OF COMPANIES are very well chosen. Unlike other manufacturers who sacrifice the quality of their products when prices of raw materials increase, the Arce Family rejects delivery of

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PRODUCTIONS AND OPERATIONS MANAGEMENT

ARCEFOODS CORPORATIONSPRODUCTIONS AND OPERATIONS MANAGEMENT

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CHAPTER ONEINTRODUCTION

I. THE COMPANY PROFILEThe Arce Family business started in 1935 when Don Ramon Arce, Sr., father of Don Mauro, established the Ice Cream Business. Since then, Don Ramon has espoused the policy that THERE IS NO COMPROMISE FOR QUALITY. Don Mauro not only handed this philosophy down to the third generation of Arces running the business, but added his own principle as well. MACHINES DON'T MAKE MIRACLES, WHAT YOU PUT IN THE MACHINES IS WHAT COMES OUT.It is therefore guaranteed that all the ingredients that go into each and every product of the ARCE GROUP OF COMPANIES are very well chosen. Unlike other manufacturers who sacrifice the quality of their products when prices of raw materials increase, the Arce Family rejects delivery of ingredients that do not pass high quality standards, no matter how inexpensive.The Arce Family's unyielding passion to produce only high quality products is such a remarkable achievement because it bestows the consuming public only the best and also forces competitors to raise their standards as well.The fourth generation of Arces remains steadfast to their belief and training in these two guiding principles: THERE IS NO COMPROMISE FOR QUALITY and MACHINES DONT MAKE MIRACLES. To the Arces, QUALITY IS NOT JUST A VIRTUE BUT A LEGACY. II. CORPORATE MISSION, VISION AND VALUES To provide the best all-natural ice cream products to consumers both here and abroad. To promote health consciousness by providing quality all-natural products thereby improving the quality of life. To encourage fellow Filipinos to patronize Filipino-made products by manufacturing and marketing consistently high quality ice cream, thus, giving consumers added value for their money.

III. HISTORYThe Arce Dairy Ice Cream StoryThe manufacture of ice cream from fresh carabaos milk and fruits was originally conceptualized by Don Ramon Arce, Sr. and Doa Carmen Arce in 1930.Its first plant, established in 1935, was situated in Novaliches, Quezon City. In 1938, demand for the ice cream was so high that the plant had to be moved to Lepanto St. in Manila, making it more accessible to the consumers. The existing plant at Selecta Drive in Balintawak, Quezon City under the stewardship of Mauro C. Arce, Sr. was established in 1952.In January 1990, the third generation of Arces outvoted the family of Mauro C. Arce, Sr., and the brand name Selecta Dairy Product was sold to RFM Corp.. However, the ice cream business and the dairy plant were retained by the family of Mauro C. Arce, Sr. lock, stock, and barrel.The Arce Dairy type of ice cream, the all-natural ice cream, has captured the hearts of Manilanians through the decades of its uniqueness and its old fashioned manufacturing process. Tenacious requests from prominent clients, captive loyal followers and food connoisseurs, demand for its return.In January of 1995, the dairy plant resumed operations, and the family of Mauro C. Arce, Sr. renamed the product Arce Dairy Ice Cream. This name was so chosen because no other company can just call their product dairy ice cream unless the butter fat content comes from milk. Only carabaos milk can pass the butter fat content requirement for ice cream naturally, without any add-ons. On top of this, the machines used in the plant at Selecta Drive allow the use of solid chunks of fresh fruits for flavouring the old fashioned way, unlike the mass production machines which use puree.While the way of making this gourmet type of ice cream remains almost unchanged for 7 decades, the corporate name has had several changes to wit; Arce and Sons Co. till 1949; Arce Sons & Co. till 1977; Arcecon Dairy Products, Inc. till 1990, and now the present being the Arcefoods Corporation under the chairmanship of Mauro C. Arce, Sr..Arcefoods Corporation has been honoured the Hall of Fame Award as Outstanding Ice Cream Manufacturer by the Consumers Union of the Philippines while ArceDairy Ice Cream has been awarded the 1999 Dangal Ng Bayan Outstanding Ice Cream Product and the New Millennium Excellence Award Most Outstanding Ice Cream Brand by the Parangal ng Bayan Awards Foundation.

IV. ORGANIZATIONAL CHART

V. ORGANIZATIONAL CHART PRODUCTION DEPARTMENT

The Arce Family's unyielding passion to produce only high quality products is such a remarkable achievement because it bestows the consuming public only the best and also forces competitors to raise their standards as well. The fourth generation of Arces remain steadfast to their belief and training in these two guiding principles: THERE IS NO COMPROMISE FOR QUALITY and MACHINES DONT MAKE MIRACLES. To the Arces, QUALITY IS NOT JUST A VIRTUE BUT A LEGACY.

CHAPTER TWONATURE OF PRODUCTSArce Dairy Ice CreamQuality is not just a virtue, but a legacy! Made from Fresh Carabao's Milk!

A rich creamy experienceFeel the heavenly taste of natural carabao milk brought to you by Arce Dairy Ice Cream, Philippines.The first spoonful is a milliseconds journey to a gentler era that our grandparents still speak about in tones of nostalgia. There is no mistaking the purity of ingredients. Your taste buds rejoice in the natural flavor and goodness of fresh carabaos milk. The added chunky and tender strips of macapuno that roll around ones mouth heighten the pleasure. Sweetness was never this subtle! The over-all texture is liquid silk; rich, but amazingly light. In the end, youll know nothing extraneous comes between you and pureness of fresh carabaos milk. This is the ice cream youll crave for as you have more and more of it! This is what Arce Dairy Ice Cream is all about!Products SUPREME Almonds N Chips Nibble into roasted almonds and crisp caramel chips in every bite of this all-new creation from Arce Dairy: Almond N Chips - yummy! Atis Delight Ever fancied seedless Atis? Savour the freshness of Atis (Sugar Apple) without the hassle of extracting the seeds, all year round, in one of the exceptional ice cream flavour ever created, Arce Dairy Atis delight!

Blueberry Cheesecake Experience the passion of a bite of this immortal cake in ice cream. Discover the difference! Arce Dairys Blueberry Cheesecake is a must try!

Cheese Nothing but fresh carabaos milk loaded with honest to goodness of chunk of real cheese Arce Dairys Cheese ice cream. Healthy. Simply luscious. It will make you smile!

Choco Orange Peel Savour the richness of Arce Dairys classic chocolate ice cream with the goodness of oranges and bits orange peel sprinkled throughout in the new ice cream flavour Choco Orange Peel.

Chocolate Cashew Bite into crumbs of cashew nuts as you gobble up this all-time chocolate hit. Give in to temptation. Devour a scoop of Arce Dairys Chocolate Cashew.

Coffee Crumble Crazy for coffee? Grab a scoop of Arce Dairys Coffee Crumble. It boasts of genuine coffee with cashew nuts and chocolate chips. Guaranteed to outshine any other coffee concoctions anywhere in the world.

Cookies N Cream Hey ya, cookie monsters out there! No need to grab a cookie and dip it in milk. Its all in here! Arce Dairys Cookies and Cream is one healthy snack the whole family will surely get pleasure from.

Dark Chocolate When chocolate cravings cannot be soothed savour Arce Dairys Dark Chocolate ice cream! A bitter-sweet blend that would satisfy any chocoholics taste-buds. Absolute must for chocolate lovers!

Durian Arce Dairys Durian ice cream is a heavenly concoction of the freshest and purest carabaos milk in the land and the tastiest and most exotic fruit from the south. Add zest to your life by devouring this natural form of aphrodisiac.

Green Tea Tastes like the store-bought frozen shake but creamier and better! This unexpected combination of green tea and ice cream has unbelievably sumptuous results.

Macapuno Macapuno (Coconut Sport) ice cream, a soft gelatinous meat of coconut blended with the freshest and purest carabaos milk, has been Arce Dairys best seller for the longest time. Nothing compares to Arce Dairys Macapuno ice cream!

Macapuno con Nanca Appreciate this connoisseurs dream made perfect with supreme macapuno ice cream and fresh langka (jackfruit). Arce Dairys Macapuno con Nanca ice cream a perfect meal ender.

Mandarin Orange Imagine a mixture of mandarin orange and fresh milk. Yes, Arce Dairys mandarin orange flavour is extraordinary. Mouthwatering!

Mint Choco Chip A novelty for choco-lovers is the luscious mint choco chip ice cream. This soon-to-be-bestseller is a refreshing mix of carabaos milk, intense pepper-mint flavor & gobs of the choco chips in every bite! Pistaschio Sink your teeth into irresistible Arce Dairys Pistachio flavoured ice cream with real chunks of Pistachio nuts as you savour the creaminess of fresh carabaos milk in one of Arce Dairys runaway successes. Arce Dairys Pistachio Ice cream truly a gourmets selection!

Rocky Road Reach the summit of a connoisseurs dream in a perfect fusion of the most sumptuous chocolate ice cream, spongy marshmallows and crispy peanuts: Arce Dairys Rocky Road ice cream.

Salted Caramel Perk up and satisfy your palate in the comfort of your own home with another sweet treat called Salted Caramel. Arce Dairys creamy Caramel ice cream enhanced with a hint of salt, reminiscent of the popular square caramel candy.

Strawberry Banana So give in and indulge in Arce Dairys Strawberry Banana ice cream. Sink your teeth in chunks of strawberries with Arce Dairys popular strawberry ice cream perfectly blended with real bananas for a summer dream experience all year round.

Ube Macapuno Arce Dairys Ube Macapuno boasts of a rich and creamy lip-smacking goodness of Ube (purple yam) and Macapuno (Coconut). A dreamy combination!

CLASSIC Avocado Arce Dairy takes pride in picking out the freshest avocados in the land, combining it with the freshest carabaos milk to give you the best Avocado ice cream.

Chocolate Everyone loves chocolates so come on; take a lick of this sinfully delicious dessert! Not just any chocolate. Clamor for the finest.

Coffee Get a whiff of the invigorating aroma of choice coffee beans in a mouthful that will perk you up the healthy way. Arce Dairy coffee ice creamsimply the finest!

Mango Have a dose of summer all-year-round with the Philippines national fruit. Imagine the freshest carabaos mangoes peeled and tossed in the freshest carabaos milk. Arce Dairy mango ice creamthe most delicious mango ice cream here and around the world! Nanca Savour luscious bits and pieces of fresh Langka (jackfruit) as you gobble up a tin of Arce Dairy Nanca ice cream. Its distinctive zest will absolutely leave you craving for more.

Strawberry Give in to this sumptuous serving of fresh strawberries preserved and melanged with creamy carabaos milk to dream up the best tasting Strawberry Ice Cream in the land.

Sweet Corn Underrated but incomparable, exceptional and tremendously gratifying. Discover why Arce Dairy Sweet Corn ice cream is one of the manufacturers favorites.

Tutti Frutti Tutti Frutti ice cream, Arce Dairys version of the fruit cocktail ice cream is a delicious play on textures and flavors. Its a must for the young and the young at heart. Refreshing!

Ube Dig into morsels and morsels of ube (purple yam) with every scoop of the Filipino favorite ice cream that is taking the world by storm. REGULAR Caramel Arce Dairy takes pride in this bittersweet perfection of burnt sugar called Caramel Ice Cream. It is not only an ideal meal ender; it is also just the thing for smoothies and gourmet potions.

Mantecado Experience the indisputably creamy fusion of arce dairys carabaos milk and eggs plus more egg in a custard-like flavor. This refreshing twist of the old-time favourite Spanish vanilla is the only one of its kind in the market today.

Vanilla Vanilla Ice cream, an old-time favourite, is a perfect combination to whatever ice cream-based dessert you have in mind, be it an ala mode, a crepe, an ice cream cake, a float, a shake or what have you!

SORBETE DE CARO Avocado Have a satisfying serving of Avocado with coconut milk. Arce Dairys Avocado de Caroheavenly!

Manga Explore the dreamy combination of mangoes and coconut milk. Arce Dairys Mangalip-smacking! Quezo Real Cheese, cheese and more cheese plus coconuts! Arce Dairys Quezo Real delectable!

SHERBET Buko Weight watchers may gobble this up guilt free. An invigorating mix of fresh buco (young coconut) juice and meat. Arce Dairys Buco Sherbetthirst-quenching!

Buko Lechias Indulge to your hearts delight in the terrific blend of buco (fresh young coconut) and lechias (lychee) in a light dessert with a distinct tropical experience: Arce Dairys Buco Lechias Sherbet.

Calamansi Lemon Tickle your taste buds in the stimulating mixture of lemon and fresh calamansi. ArceDairys Calamansi Lemon Sherbetunique and truly gratifying!

SUGAR-FREE Cheese Lite Nothing but fresh carabaos milk loaded with honest to goodness chunks of real cheese. ArceDairys Cheese ice cream. Healthy. Simply luscious. It will make you smile! Dark Chocolate Lite A bitter-sweet blend that would satisfy any chocoholics taste buds. An absolute must for chocolate lovers!

Mantecado Lite Experience the indisputably creamy fusion of ArceDairys carabaos milk and eggs plus more eggs, in a custard-like flavor. This refreshing twist of the old time favorite Spanish vanilla is the only one of its kind in the market today.

Ube Lite Dig into morsels and morsels of ube (purple yam) with every scoop of the Filipino favorite ice cream that is taking the world by storm. Find out for yourself why ArceDairy

Vanilla Lite Vanilla ice cream, an old-time favorite, is a perfect combination to whatever ice cream-based dessert you have in mind, be it an a la mode, a crepe, or what have you! What makes it special? It is ArceDairy!

PINIPIG CRUNCH Chocolate Vanilla

CHAPTER THREETOTAL QUALITY MANAGEMENTArcefoods Corporation has been honoured the Hall of Fame Award as Outstanding Ice Cream Manufacturer by the Consumers Union of the Philippines while ArceDairy Ice Cream has been awarded the 1999 Dangalng Bayan Outstanding Ice Cream Product and the New Millennium Excellence Award Most Outstanding Ice Cream Brand by the Parangal ng Bayan Awards Foundation.Quality ControlTotal Quality Management (TQM) refers to management methods used to enhance quality and productivity in business organizations. TQM is a comprehensive management approach that works horizontally across an organization, involving all departments and employees and extending backward and forward to include both suppliers and clients/customers.Every mixture is randomly tested during the production process. Butterfat and solid levels are tested. The bacteria levels are measured. Each mixture is also taste-tested.The production department also carefully monitor the ingredients that they use in the production process. The milk, as it arrives in the production plant is carefully blended, pasteurized and homogenized to ensure the cleanliness and freshness of the main ingredient. It also passed numerous screening processes before proceeding to the next stage of the cycle. The fruits and other flavourings which are added to the ice cream are also checked as the supplier delivers it to the company. The purchasing department is the one who is in charge of ensuring and checking the freshness of the fruits delivered by the different suppliers from other parts of the Philippines.Up to its packaging technique, Arce Dairy ensures that their product is unique in their own way. The Ice Cream is put into an Ice cream can to ensure its freshness, unlike other ice cream manufacturing companies in the Philippines. Food Safety PolicyArce Dairy committed to produce safe and wholesome food to continually remain as the market leader by providing food products delighting customer expectations and bestow safety. They strive to achieve this by, improving raw milk quality, ensuring fruits freshness, applying innovative technology for manufacturing food products, employing quality and food safety management practices to, manufacture food products in a eco-friendly environment, Meeting applicable statutory and regulatory requirements, Effectively communicate and constantly improve professional skills of employees emphasizing continuous improvement of quality and food safety issues.As Good As Fresh PolicyIce cream is a product obtained from controlled raw materials, processed through pasteurization, homogenization, maturation, cooling, freezing, through keeping the air in composition, with or without glazer, and sell in different casseroles or waffle. For every product of ice cream a technical description is made. On this sheet one can find all the ingredients used, the physical-chemical and microbiological characteristics of the final product, the quality control rules applied and the particular analytical methods used for every product. The purpose of this paper is to describe the critical points in which hazard can intervene in the production process, the evaluation and the measures applied to prevent and control these critical points. This method is applied to all the technological processes for obtaining the ice cream based on milk and fruits.In summary, Arce Dairy Ice Cream maintains its good taste by implementing their best quality control. The first spoonful is a milliseconds journey to a gentler era that their grandparents still speak about in tones of nostalgia. There is no mistaking the purity of ingredients. Your taste buds rejoice in the natural flavor and goodness of fresh carabaos milk. The added chunky and tender strips of macapuno that roll around ones mouth heighten the pleasure. Sweetness was never this subtle! The over-all texture is liquid silk. Rich but amazingly light. In the end, youll know nothing extraneous comes between you and pureness of fresh carabaos milk. Arce Dairy is truly a Heavenly Goodness!

CHAPTER FOURPROCESS & CAPACITY DESIGNI. PROCESS CHART

ReceivingThe milk arrives at the ice cream plant in their dairy farm. The raw materials are received in the receiving department to check if the goods are in good quality.

WashThe fruits are then washed to assure cleanliness on it.

WashThe ice cream cans are then washed to assure cleanliness on it.

PasteurizeThe blended mixture is piped to thepasteurizationmachine, which is composed of a series of thin stainless steel plates.

Homogenizea process in which the fat droplets are emulsified and the cream does not separate.

SortThe fruits coming from washing department will now be sorted out to pick only those in good quality

LabelThe dry containers will undergo labelling according to flavors.

CoolThe milk will be cooled immediately to prevent bacteria that causes spoilage of the carabaos milk

StickerThe labelled cans are then tagged with expiration dates and barcodes.

FreezeThe raw materials are then mixed. The mixture is piped back to the pasteurizer where cold water, approximately 1C, flows on one side of the plates as the mixture passes on the opposite side. In this manner, the mixture is cooled to 2C in the batch freezers.

HardenBefore storage and shipping, the ice cream must be hardened to a temperature of -23C. The cartons are then stored in refrigerated warehouses until they are shipped to retail outlets.

II. CAPACITY DESIGNArce Dairy Ice Cream manufactures its ice cream depending on the purchase orders (P.O.) from its customers that the company received. Moreover, it has a production capacity of a minimum of 80 batches per day and a maximum of 100 batches. Generally, one batch of production contains 10 gallons of flavoured ice cream with its special ingredients. Therefore, the total production capacity of the Arce Dairys Ice Cream production per day is summarized below:

Minimum of 80 batches:

80 batches 10 gallons = 800 gallons of ice cream produced each day

Maximum of 100 batches:

100 batches 10 gallons = 1,000 gallons of ice cream produced each day

CHAPTER FIVELOCATION & LAYOUT STRATEGYI. LOCATION LAYOUT

The Arce Dairy Ice Cream manufacturing plant is located at 100 Selecta Drive, A. Bonifacio, Balintawak, Quezon City.

II. PLANT LAYOUT

The Arce Dairy Ice Cream manufacturing plant outside front view.

The layout map of Arce Dairy Ice Cream manufacturing plant at 100 Selecta Dr., A. Bonifacio, Balintawak, Quezon City

CHAPTER FIVEHUMAN RESOURCES & JOB DESIGNThe companys adapted standard work schedule is 8 hours a day, 7:00am to 4:00pm from Monday to Saturday. The job design of Arce Dairy is job specialization. Such design is beneficial to the company for it promotes faster frequency of production because employees are already very skilled in doing their jobs due to constant repetition. They could also save some time because employees will no longer be changing their jobs anymore. Arce Dairy has 7 people working in its Mixing Department, 2 in the Washing Department; Fruit Department has 4 workers, 3 in the Labelling Department and ultimately 7 people in the Freezing Department. And there are 1 or 2 operators per department that oversee the efficiency and behaviour of each employee during work. Employment-Stability Policies deals with the number of employees maintained by an organization at any given time. As for Arce Dairy it is to hold employment constant. This means that they do not keep labour costs in direct proportion with production. However, there are two drawbacks with this kind of policy; one is when demand is low where human resources are not fully utilized and the other is when the demand is high and workers will have to extend their working hours. Employees at Arce Dairy are Minimum Wage Earners. Arce Dairy also has its own strategy to contribute job satisfaction and employee motivation. First they have bonuses in the form of cash. They also adapted an incentive system usually applied to the operators assigned in each department. This is because operators have larger scope of responsibility in the workplace for they are the one to be first held responsible if ever their department caused a delay in the entire production. To wit; operators receive higher bonuses during December and are allowed to live inside the compound without being required to pay the rental fee.CHAPTER SEVENSUPPLY CHAIN MANAGEMENTThe aim of the company is to facilitate the movement of goods in a manner that is appropriate to their industry. The degree to which supply chain management is used depends largely on the company. The procedures needed are far more advanced systems for products like ice cream that requires careful handling, have short shelf lives and/or for which demand changes rapidly.Food like fresh ice cream are particularly challenging in this regard. Indeed, such products are often called Fast Moving Consumer Goods (FMCG) because of their special characteristics. FMCG are purchased in large quantities, frequently replenished, highly perishable, required over a large geographic area Supply Chain ManagementThe company has adopted the End-of-Month system, to achieve higher operational efficiencies and reduce inventory carrying cost. To achieve this, the company has given preference to locally based suppliers. Over 75% of the company's suppliers are located within reach.

CHAPTER EIGHTINVENTORY, MATERIAL REQUIREMENTS PLANNING (MRP) & JUST-IN-TIME (JIT)Arce Dairy uses Material Requirements Planning for their inventory control.Arce Dairy distributes their finished products (ICE CREAM) every day except on Sundays. They make at least 800 gallons of ice cream a day which are all distributed to their clients once produced. If ever there are orders, they make sure that they can deliver on the same day. On the other hand, they stock raw materials good for their one day production. Its purpose is to ensure that their production will still continue in case their suppliers fail to deliver on time. However, there is nothing to worry about the raw materials being spoiled because they make sure that whenever new supplies come, the stocks are used for the production and the new supplies are being stored (FILO).

CHAPTER NINEINTERMEDIATE & SHORT-TERM SCHEDULINGWorking HoursWorking DaysWage

07:00 - 12:00 pm12:00 - 01:00 pm (break)01:00 - 04:00 pmMonday to SaturdayEveryday orders to customersEveryday orders from suppliersEvery 5th & 20th of the monthPart-timers (Weekly)

CHAPTER TENMAINTENANCE They provide training & development for their employees. They provide every day check-up for machineries. They accept extra people when they are in need.

CHAPTER ELEVENSUMMARYThe Arce Family business started in 1935 when Don Ramon Arce, Sr., father of Don Mauro, established the Ice Cream Business. Since then, Don Ramon has espoused the policy that THERE IS NO COMPROMISE FOR QUALITY. It is therefore guaranteed that all the ingredients that go into each and every product of the Arce Dairy Ice Cream is very well chosen. Unlike other manufacturers who sacrifice the quality of their products when prices of raw materials increase, the Arce Family rejects delivery of ingredients that do not pass high quality standards, no matter how inexpensive.

Arce Dairy Ice Cream is known to be the oldest Ice Cream Manufacturing here in the Philippines, though it is not that popular as Nestle, Selecta and Magnolia. They say that it is not so popular because of its price. But the Arces defends their product as they say that it is delicious and high quality even though it is expensive.

The process in doing their main product includes blending, pasteurizing, homogenizing, adding the flavour and freezing. A simple and same as the general manufacturing of ice cream but as according to them, every step that the milk undergoes has its own uniqueness which brought it out to be the best ice cream in the Philippines.

In addition, the quality control of the company in their production is the secret of the Arces success. They provide some quality control which is important in the companys day-to-day operation.

The Arce Family's unyielding passion to produce only high quality products is such a remarkable achievement because it bestows the consuming public only the best and also the fourth generation of Arces remain steadfast to their belief and training in these two guiding principles: there is no compromise for quality and machines dont make miracles.

The Arces believe that QUALITY IS NOT JUST A VIRTUE BUT A LEGACY.

CHAPTER TWELVEREFERENCESCayme, Rolando. (2015, April 23). Personal interview.http://arcedairy.com/https://www.facebook.com/arcedairyphhttps://www.slideshare.net/christinecruz31/ad-campaign-for-arce-dairyhttps://www.zomato.com/manila/arce-dairy-icecream-ortigas-mandaluyong-city/menu

CHAPTER THIRTEENGALLERY

Tasting their products @ ArceDairys Ice Cream Parlor

@ ArceDairys Plant Main Gate