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Argonne Windows 7 Migration Project 2013

June 21st, 2013

Argonne National Laboratory2013 PC Refresh Project Close Out


PROJECT RESOURCES Staff of 3 Kemtah Resources

• Chad Karkos - Project Lead• Pete Felonk - Technician• Imran Mohuiddin – Technician

Greg Podoba – Project Manager– Chris Waterman – Desktop Support Technician– Denice DiGiacomo--Desktop Support– Other CIS members assisted with specialized software installations

when needed

Karl Schmidt – Section Lead, Windows Infrastructure– Matt Knor—IT solutions associate– Chris Coglianese—Computer System Solutions Architect


2012 Lessons Learned-Responses-Recommendations

Communication invite sent to user needs to be rearranged to have “You must be present for the delivery and installation of your new computer” in the 1st paragraph

This did help users understand they needed to be present and improved communication and attendance

2nd communication may need to be revisited as it received largely mediocre satisfaction ratings

A centralized location for media and installation instructions would help streamline the installation of legacy software

We have added to the unique software list on SharePoint

Information should be assigned to a central location where it could be updated and maintained for accuracy

Pre-migration/strategy meeting should be held with division contacts and SME prior to start of deployments. This assists with mitigation of any risks associated with culture, legacy software, hardware, and peripherals.

This was performed with limited success. SMEs knowledge was largely tribal and not always complete

Include multiple divisions in pilot program. Enhance recording of instructions for unique applications


Project Challenges Early on users had various RDP problems TDC users were in the process of moving locations Energy Hub conference took place W/E 2-9 and had an impact on scheduling and user

availability in the weeks prior, during and after. CEP had many part time employees that also made scheduling a challenge NWM and ESQ employees move around quite a bit and property reps made many last

minute changes Robot arm printers in CEP were encountered and took extra time to configure properly Dosimetery PCs were excluded from refresh due to special configuration requirement

for their instrumentation Several weather events cause employees to cancel last minute on a few occasions Some software collections with task sequences had to be installed manually

– Adobe Acrobat Pro/Standard, Entrust

Legacy printers in OCF ADP had no instructions and we could not get support from vendor Trusted sites issue had to be corrected for access to MBfinacial.com (OCF) Presidential visit on 3-15 had a major impact on site/ user availability Could not image for 3 days W/E 5-18


Project Highlights Achieved stated goal of exceeding previous projects CSAT rating Worked with Infrastructure to advance their tools:

– USMT– SCCM– OSD

Spent additional time when we encountered unique equipment or software to ensure users were transitioned successfully

– Lock shop– Joseph Kirts– Print shop– Robot arm printers

Highly cooperative atmosphere between Kemtah, ANL service desk and management team

Imran Mohiuddin created new installation instructions for ADP application used by OCF

Pete Felonk was a standout with regards to customer service We went back and installed new printers for users impacted by loss of legacy parallel

machines Matured reporting metrics in cooperation with Argonne management


Project Results 330 total machines migrated lab wide

– Completed on 6-5-13– Primarily Legacy equipment running Windows XP– Secondary, Kiosk, and Windows 7 PCs were pulled in at the end– Total machines migrated by Kemtah is now 810 lab wide

Delivered a high level of customer service– Exceeded previous project’s CSAT%

Revamped Deployment Checklist Performed Burn in process and upgraded BIOS

– Identified 6 failures that were fixed before deployment– All failure happened after BIOS upgrade (appendix)

Migrated many unique applications across several divisions– ADP, ProComm, ReportSmith are just a few of the 26 encountered– Documented and revised instructions where necessary

Worked with Argonne Infrastructure team to advance their tools– USMT– SCCM– OSD

Conducted a Bi-weekly Windows7/ Office 2010 class– 4 total users attended

• Desk side tutorial is highly effective• Most people have Windows 7/Office 2010 exposure


Project Milestones

– Kick-off on 1/14/13– 10% complete (33 machines) on 2/6/13– 15% complete (50 machines) on 2/12/13– 30% complete (99 machines) on 3/1/13 – 45% complete (149 machines) on 3/21/13– 60% complete (198 machines) on 4/12/13– 75% complete (248machines) on 5/1/13– 90% complete (297machines) on 5/16/13– 100% complete (330 machines) on 6/5/13– Project complete (Post-Mortem Presentation)


DEPLOYMENT RATE

01/26/1

3

01/31/1

3

02/05/1

3

02/10/1

3

02/15/1

3

02/20/1

3

02/25/1

3

03/02/1

3

03/07/1

3

03/12/1

3

03/17/1

3

03/22/1

3

03/27/1

3

04/01/1

3

04/06/1

3

04/11/1

3

04/16/1

3

04/21/1

3

04/26/1

3

05/01/1

3

05/06/1

3

05/11/1

3

05/16/1

3

05/21/1

3

05/26/1

3

05/31/1

3

06/05/1

30

50

100

150

200

250

300

350

0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

30.00%

35.00%

40.00%

45.00%

50.00%

55.00%

60.00%

65.00%

70.00%

75.00%

80.00%

85.00%

90.00%

95.00%

100.00%

Actual # of Machines Completed

Forecasted # of Machines Completed

Percentage Complete

Milestone

Milestone

Milestone

Milestone

Milestone

Milestone

Milestone


REFRESH PCS BY DIVISION

CIS PMA LEG HR HEW TDC OPS/OTD CEP NWM ESQ OCF FMS Remaining0

20

40

60

80

100

120

30

5 3

12

5 3 1

3035

53 54

99

0

30

5 3

12

5 3 1

3035

53 54

99

projectedCompleted


Overall Migration Experience

Very Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Very Satified0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

6.7%

16.7%13.3%

26.7%

36.6%

3.9% 3.9%6.9%

18.6%

66.7%

0.0%3.5% 3.5%

17.4%

75.6%

201120122013

• Total Number of Survey Responses• 2011 – 30 Users (80 Refreshes,38% RR)• 2012 – 102 Users (400 Refreshes, 26% RR)• 2013 – 86 Users (330 Refreshes, 26% RR)

• Total Number of Satisfied Users • 2011 – 76.6%• 2012 - 92.2%• 2013 – 96.5%


2012 tickets by division 2013 tickets by division


2012 vs. 2013 tickets by month


Appendix


BITS Failures

1st Shipment Hardware FailuresCSI TAG# FAILURE

RESOLUTION

CSI3483758Y8CPW1 Will not turn on after BIOS update Dell replaced MOBO

CSI3483878WW9PW1 Will not turn on after BIOS update Dell replaced MOBO

CSI3484138WBCPW1 Will not turn on after BIOS update Dell replaced MOBO

CSI0348427 8XZ9PW1 Will not turn on after BIOS update Dell replaced MOBO

CSI03484308YBDPW1 Will not turn on after BIOS update Dell replaced MOBO

CSI0348431 8WTCPW1 Will not turn on after BIOS update Dell replaced MOBO

CSI348454 8WTDPW1 Hard Drive False positive Chris ran test again and it passed


SURVEY INFO

Go to Survey!

https://www.surveymonkey.com/sr_pass.aspx?sm=Y0JgSOCX3gZGkPG+MZcRxetxNZBLzoEH2TIt7c0yPFY=

Documents

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