17
Asian Consumers and the Automotive Market

Asian Consumers Automotive Marketapp.compendium.com/uploads/user/a33eed35-8a44-4da7-84c4...• Advertising, Marketing and Customer Service Groups should incorporate Asian language

  • Upload
    others

  • View
    1

  • Download
    0

Embed Size (px)

Citation preview

Page 1: Asian Consumers Automotive Marketapp.compendium.com/uploads/user/a33eed35-8a44-4da7-84c4...• Advertising, Marketing and Customer Service Groups should incorporate Asian language

Asian Consumers andthe Automotive 

Market

Page 2: Asian Consumers Automotive Marketapp.compendium.com/uploads/user/a33eed35-8a44-4da7-84c4...• Advertising, Marketing and Customer Service Groups should incorporate Asian language

© 2012 R. L. Polk & Co. All rights reserved. 2

About Polk

Polk collects and interprets global data, and provides extensive automotive business expertise to help customers understand their market position, identify trends, build brand loyalty, conquest new business and gain a competitive advantage.

Page 3: Asian Consumers Automotive Marketapp.compendium.com/uploads/user/a33eed35-8a44-4da7-84c4...• Advertising, Marketing and Customer Service Groups should incorporate Asian language

© 2012 R. L. Polk & Co. All rights reserved. 3

Offices in 11 Countries—4 Continents

Long Beach, California

Southfield, Michigan

(Headquarters)

Toronto, Canada

Woodcliff Lake,New Jersey

St. Albans,United Kingdom

Paris, France Essen,

Germany

Avigliana, Italy

Beijing, China

Tokyo, Japan

Seoul, South Korea

Melbourne, Australia

Madrid, Spain

Sydney, Australia

CARFAXCentreville, Virginia

Shanghai, China

Page 4: Asian Consumers Automotive Marketapp.compendium.com/uploads/user/a33eed35-8a44-4da7-84c4...• Advertising, Marketing and Customer Service Groups should incorporate Asian language

© 2012 R. L. Polk & Co. All rights reserved. 4

Our Customer Showcase

• All global OEMs (including emerging)

• Dealers/Dealer groups

• Aftermarket companies

• Finance and insurance companies

• Government agencies

• Investment firms

• Market research firms 

• Web portals

• Search engines

• Advertising agencies

• Media companies

• Consulting organizations

Page 5: Asian Consumers Automotive Marketapp.compendium.com/uploads/user/a33eed35-8a44-4da7-84c4...• Advertising, Marketing and Customer Service Groups should incorporate Asian language

© 2012 R. L. Polk & Co. All rights reserved. 5

2011 New Car Registration Facts – Industry

9.7M Personal Car Registrations

477,000 Asian New Vehicle Registrations

5% Asian Share of New Vehicle Purchases

22%Indian22%Indian

34%Chinese34%Chinese

14%Vietnamese14%

Vietnamese

+8%+8%

+9%+9%

+7%+7%

13%Korean13%Korean+9%+9%

83%Asian VehiclePurchases

Page 6: Asian Consumers Automotive Marketapp.compendium.com/uploads/user/a33eed35-8a44-4da7-84c4...• Advertising, Marketing and Customer Service Groups should incorporate Asian language

© 2012 R. L. Polk & Co. All rights reserved. 6

Asian Auto Consumer – Bottom Line Impact

Asian market impact on bottom line?Asian market impact on bottom line?

477,000New Vehicle

Units

477,000New Vehicle

Units

$25,000Conservative Average Price

$25,000Conservative Average Price

$11.9BEstimated Gross 

Revenue

$11.9BEstimated Gross 

RevenueX =

The figure below represents 

GROSS REVENUEIt does not exclude the following costs:• Vehicle Development• Manufacturing• Advertising• Retail and other expenses

The figure below represents 

GROSS REVENUEIt does not exclude the following costs:• Vehicle Development• Manufacturing• Advertising• Retail and other expenses

Page 7: Asian Consumers Automotive Marketapp.compendium.com/uploads/user/a33eed35-8a44-4da7-84c4...• Advertising, Marketing and Customer Service Groups should incorporate Asian language

© 2012 R. L. Polk & Co. All rights reserved. 7

Top Asian Automotive Markets

Los Angeles17%

New York12%

San Francisco9% Washington D.C.

4%

Houston 3%

Chicago3%

Philadelphia3%

Boston3%

Dallas3%

Seattle3%

Market Share Meter

29%

Market Share Meter

38%

Market Share Meter

42%

Market Share Meter

45%

Market Share Meter

48%

Market Share Meter

51%

Market Share Meter

54%

Market Share Meter

57%

Market Share Meter

59%

Page 8: Asian Consumers Automotive Marketapp.compendium.com/uploads/user/a33eed35-8a44-4da7-84c4...• Advertising, Marketing and Customer Service Groups should incorporate Asian language

© 2012 R. L. Polk & Co. All rights reserved. 8

Recession‐proof Auto Consumers

‐‐2.1PPT‐‐1.2PPT

++0.5PPT

• Unlike African Americans and Hispanics, Asian consumersmaintained vehicle purchase levels and gained share.

Page 9: Asian Consumers Automotive Marketapp.compendium.com/uploads/user/a33eed35-8a44-4da7-84c4...• Advertising, Marketing and Customer Service Groups should incorporate Asian language

© 2012 R. L. Polk & Co. All rights reserved. 9

Asian Auto Buying Profile – INCOME LEVELS

• A greater share of Asian consumers have income >= $75,000.

Affluent Consumers $75K+

Page 10: Asian Consumers Automotive Marketapp.compendium.com/uploads/user/a33eed35-8a44-4da7-84c4...• Advertising, Marketing and Customer Service Groups should incorporate Asian language

© 2012 R. L. Polk & Co. All rights reserved. 10

Asian Auto Buying Profile – Age Ranges

• A greater share of Asian consumers are between 18 and 44.

YoungerAuto Buyers

Page 11: Asian Consumers Automotive Marketapp.compendium.com/uploads/user/a33eed35-8a44-4da7-84c4...• Advertising, Marketing and Customer Service Groups should incorporate Asian language

© 2012 R. L. Polk & Co. All rights reserved. 11

• Asian Women purchase 10 more vehicles per 100 than industry.

• Highly recommend a strategy specific for Women based on their input.

Asian Auto Buying Profile – Share of Women Auto Consumers

Page 12: Asian Consumers Automotive Marketapp.compendium.com/uploads/user/a33eed35-8a44-4da7-84c4...• Advertising, Marketing and Customer Service Groups should incorporate Asian language

© 2012 R. L. Polk & Co. All rights reserved. 12

Asian Diversity  ‐ New Vehicle Share by Sub‐Culture

Page 13: Asian Consumers Automotive Marketapp.compendium.com/uploads/user/a33eed35-8a44-4da7-84c4...• Advertising, Marketing and Customer Service Groups should incorporate Asian language

© 2012 R. L. Polk & Co. All rights reserved. 13

Communication Best Practices for Auto Consumers

• Advertising, Marketing and Customer Service Groups should incorporate Asian language options to fully engage customers.

49%Asian Consumers prefer a language other than English

Page 14: Asian Consumers Automotive Marketapp.compendium.com/uploads/user/a33eed35-8a44-4da7-84c4...• Advertising, Marketing and Customer Service Groups should incorporate Asian language

© 2012 R. L. Polk & Co. All rights reserved. 14

Automotive Brand Leaders – Based on 2011 Asian Market Share 

Rank Make Asian Market Share

1 TOYOTA 24%2 HONDA                          18%3 NISSAN                          7%4 HYUNDAI                       6%5 BMW                              5%6 MERCEDES‐BENZ          5%7 LEXUS                             4%8 FORD                              4%9 VOLKSWAGEN              3%

10 CHEVROLET                   3%11 ACURA                           3%12 KIA                                  2%13 SUBARU                         2%14 MAZDA                          2%15 AUDI                               2%

Page 15: Asian Consumers Automotive Marketapp.compendium.com/uploads/user/a33eed35-8a44-4da7-84c4...• Advertising, Marketing and Customer Service Groups should incorporate Asian language

© 2012 R. L. Polk & Co. All rights reserved. 15

Automotive Brand Leaders – Based on 2011 Asian Share of Brand 

Rank Make Asian Share of Brand

1 PORSCHE                       13%2 LEXUS                            12%3 BMW                             12%4 MERCEDES‐BENZ          11%5 ACURA                           11%6 MAYBACH                      11%7 LAMBORGHINI              10%8 TOYOTA 10%9 BENTLEY                        9%

10 ROLLS ROYCE                9%11 LOTUS                            9%12 AUDI                              9%13 HONDA                          9%14 FERRARI                         8%15 TESLA                             8%

Page 16: Asian Consumers Automotive Marketapp.compendium.com/uploads/user/a33eed35-8a44-4da7-84c4...• Advertising, Marketing and Customer Service Groups should incorporate Asian language

© 2012 R. L. Polk & Co. All rights reserved. 16

Summary

• 2011 Asian share of U.S. new vehicle market5% or

500,000 Units

45%Asian Auto Purchases

MORE Affluent Youth Women

49%

• Top 5 vehicle markets for Asian Consumers:– Los Angeles, New York, San Francisco, Washington DC, Houston

• Higher percentage of …– $75K+ consumers– 18 to 44 year olds– Women buyers

• U.S. Asian consumers prefer native language.

• Leading automotive brands for Asian consumers.60%

Page 17: Asian Consumers Automotive Marketapp.compendium.com/uploads/user/a33eed35-8a44-4da7-84c4...• Advertising, Marketing and Customer Service Groups should incorporate Asian language

© 2012 R. L. Polk & Co. All rights reserved. 17

Thank you!

Marc BlandHead of Diversity & Inclusion

[email protected]

For more information please visit: www.polk.com

Any use of this material including reproduction, modification, distribution or republication without the prior written consent of R. L. Polk & Co. is strictly prohibited.