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ASQ Certification The Basics and Benefits

ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Page 1: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

ASQ CertificationThe Basics and Benefits

Page 2: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

• What is certification?

• What are benefits of certification?

• Certification history

• Certification programs

• EXAM DEVELOPMENT PROCESS

• Recertification

• Exam stats

• Questions?

2

Page 3: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

3

What is ASQ Certification?

ASQ certification is formal recognition by ASQ that an individual has demonstrated proficiency in, and comprehension of, a specified Body of Knowledge at a point in time.

Page 4: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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• Internationally accepted and recognized

• Recognition as a symbol of excellence, for more than 40 years

• Endorsed by over 125 corporations

ASQ Certification is

Page 5: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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ASQ Certification is also

• A marketplace requirement

• Peer recognition

• Personal validation

Page 6: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Key Benefits of Certification for Members

• Acquire new skills and upgrade proficiency

• Have an additional source of professional and personal pride

• Invest in their careers

Page 7: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Key Benefits of Certification For Employers

• A mark of technical excellence

• Currency with emerging technologies

• Knowledgeable employees -- better able to assure product and service quality

Page 8: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Key Benefits of Certification to Organizations

• An investment in the company’s future

• Perfecting and sharing new techniques in the workplace

• A discriminator in the marketplace

Page 9: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Value of Membership

Certification has been rated one

of the top three most-valued

benefits of ASQ membership

since 1991.

Page 10: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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History of Certification

• Certified Quality Engineer 1968

• Certified Quality Technician 1970

• Certified Reliability Engineer 1972

• Certified Mechanical Inspector 1984

• Certified Quality Auditor 1987

• Certified Manager of Quality 1995

Page 11: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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History of Certification• Certified Software Quality Engineer 1996

• Certified Hazard Analysis and Critical Control Point (HACCP) Auditor 1999

• Certified Quality Improvement Associate 2000

• Six Sigma Black Belt 2001

• CQA-Biomedical 2002

• Certified Calibration Technician 2003

Page 12: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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History of Certification

• Certified Quality Process Analyst 2005 • Certified Six Sigma Green Belt 2006• Certified Pharmaceutical GMP 2009

Professional • Certified Master Black Belt 2010

Page 13: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Certification Programs

• Quality Engineer (CQE)

– Principles of product and service quality evaluation and control

• Quality Process Analyst (CQPA)

– Under supervision, is involved in quality improvement projects

• Reliability Engineer (CRE)

– Principles of performance evaluation for product/systems safety, reliability and maintainability

Page 14: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Certification Programs

• Quality Auditor (CQA)

– Standards and principles of auditing, questions, evaluations, reports for quality system adequacy

• HACCP Auditor (CHA)

– Tests applicants’ knowledge of the Hazard and Critical Control Point (HACCP) standards

Page 15: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Certification Programs

• Quality Technician (CQT)

– Quality problem analysis, inspection sampling plans, SPC applications

• Quality Inspector (CQI)

– Hardware documentation, lab and calibration procedures, inspection, process performance, data collection and reports

Page 16: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Certification Programs

• Software Quality Engineer (CSQE)– Development of software processes,

measurement, verification and validation, analytical methods, and quality management

• Manager of Quality/Organizational Excellence (CMQ/OE) – Champions process improvement

initiatives, supports strategic planning and deployment initiatives

Page 17: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Certification Programs

• Quality Improvement Associate (CQIA)

– Basic knowledge of quality tools and their uses and is involved in quality improvement projects

• Six Sigma Black Belt (CSSBB)

– Designed to demonstrate competency in the use of Six Sigma methodologies

Page 18: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Certification Programs

• Biomedical Auditor (CBA)– Understands the principles of standards,

regulations, directives and guidance for auditing a biomedical system

• Calibration Technician (CCT)– Tests, calibrates, maintains, and repairs

electrical, mechanical, electromechanical, analytical, and electronic measuring, recording, and indicating instruments and equipment for conformance to established standards

Page 19: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Certification Programs

• Six Sigma Green Belt (CSSGB)– A paraprofessional, working with process

development and documentation, collects and summarizes data, creates and interprets multi-vari studies

• Pharmaceutical GMP Professional (CPGP) A professional who understands the GMP principles as regulated and guided by national and international agencies for the pharmaceutical industry

Page 20: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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• A Division comes forward with an idea for a certification program.

– Obtains approval of the concept from the Certification Board

– Conducts a marketing study to determine potential market

– Contracts with outside measurement expert to conduct job analysis

Initial Activities & Preliminary Steps

Page 21: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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ASQ CERTIFICATIONS

Exam Development Process

Page 22: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

Steps in Test Development

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New Cert. approved by ASQ BOD

New Cert. approved by ASQ BOD

5-year Review of Existing Program

5-year Review of Existing Program

Job Analysis Workshop

Job Analysis Workshop

Job Analysis Survey

Job Analysis Survey

Test Specification

Workshop

Test Specification

Workshop

Enough Items in Pool?

Enough Items in Pool?

Item-Writing Workshop

Item-Writing Workshop

Item-Review Workshop

Item-Review Workshop

Exam-Review Workshop

Exam-Review Workshop

Item Pool Maintenance

Needed?

Item Pool Maintenance

Needed?

ReviewCamera-

Ready Version

ReviewCamera-

Ready Version

Administer ExamAdminister ExamItem Analysis and Scoring

Changes

Item Analysis and Scoring

Changes

New BOK?New

BOK?

IPM Workshop

IPM Workshop

Cut-Score StudyCut-Score Study

Score Exams and Notify CandidatesScore Exams and Notify Candidates

Yes

Yes

Yes

No

No

No

Page 23: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Job Analysis Prep

• The Survey is developed with the help of an Outside Measurement Expert and involves

– Literature Search

– Subject Matter Experts

– Advisory Committee

– Survey Review Panel

Page 24: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Job Analysis Steps

• An Advisory Committee identifies

– Typical job responsibilities (what people do on their job)

– Knowledge base required (what people need to know in order to perform their job)

Page 25: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Advisory committee work results in a survey that asks respondents to rate each item in the survey in terms of

Criticality (how important is this task and knowledge) and

Frequency (how often is this task performed or knowledge used)

Job Analysis Steps cont’d.

Page 26: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Job Analysis Conducted

• Job Analysis Survey

– Mailed to 2000 individuals

– Results are summarized

– Results are approved by sponsoring division

– Certification Board Approval

Page 27: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Job Analysis Study

• A Job Analysis study is conducted every5 years to ensure the validity of the exam programs.

• The results of the Job Analysis are used to develop the Body of Knowledge.

Page 28: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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BOK Development

• A Body of Knowledge Committee

– Consists of 12-15 subject matter experts

– Attends a two-day workshop

– Primary task is to translate the job analysis results into meaningful categories that can be tested

Page 29: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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The BOK Committee determines the

number of questions in each area of the

BOK, based on the importance of the topic,

as well as the depth of testable material.

BOK Committee

Page 30: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Item Writing

• 16 subject matter experts are trained in item writing.

• Items are written for each area of the Body of Knowledge.

• 250+ items are developed during 2 day session.

Page 31: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Item Review• One 2-day workshop

per year

• 12 subject matter experts review each question for – Accuracy– Clarity– Appropriateness– Diversity

Page 32: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Exam Review

• 12 subject matter experts actually take each exam before its first, formal administration.

• Every item on the exam is reviewed once more.

• The flow of the entire exam is reviewed.

Page 33: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Volunteering

• More than 50 volunteers participate in the development of each exam.

Page 34: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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• Item Writing - Write exam questions

• Item Review - Review the questions

• Exam Review - Take an actual exam and score it before it is officially administered

Opportunities to Participate in Workshops

Page 35: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Selection Criteria for Volunteers

• Good team and communication skills

• Exam teams are chosen with a mix of new and experienced volunteers

• Cannot be teaching or authoring exam review materials

Page 36: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Benefits of Volunteering

• 1 recertification unit per day of workshop volunteering

• Reimbursement for expenses

• Visit ASQ HQ and meet Certification staff

Page 37: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Benefits of Volunteering

• Peer Networking

• Reinforce and expand subject knowledge

• Learn New Techniques from other Professionals

Page 38: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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How to Volunteer

• Contact the Certification Office at ASQ HQ 1-800-248-1946

or

• Contact the Division Liaison responsible for a specific certification

Page 39: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Recertification verifies that you

have maintained the same

knowledge level you demonstrated

when you originally passed the

exam.

RECERTIFICATION

Page 40: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Who Has to Recertify?

CMQ/OE CQE CQA

CRE CSQE SSBB

CHA CBA CPGP

LSSBB CMBB CCT

Page 41: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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RECERTIFICATION

It’s Easier Than You

Think!

Page 42: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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In a recent survey of people who had

recertified, 96% said that the

recertification program is

understandable, and very easy to use.

RECERTIFICATION

Page 43: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Recertification Requirements

• 18 credits over three years

• Credits are earned through

– Employment

– Professional Development

– Education

– Society Involvement

Page 44: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Only 18 RU credits - over 3 years!!

• Employment

• Professional Development

Seminars

Workshops

Conferences

Page 45: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Only 18 RU credits are needed over a 3-year period.

• Instructor

– Company, internal instructing

– College, university instructing

– ASQ exam refresher course instructing

Any instructing must be above and beyond your regular job duties and requirements in order to qualify.

Page 46: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Only 18 RU credits are neededover a 3-year period!!

• Education

– Company-sponsored in-house courses (computer skills, team building, etc.)

– University/college courses

– ASQ-sponsored courses

Page 47: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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• Society Involvement

– Exam Proctor

– Meeting/workshop attendance

– Committee member

– Officer (national, division, section)

Only 18 RU credits are neededover a 3-year period!!

Page 48: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Just see how simple!!

• Full-time employment 10.8 RUs

• AQC attendance (once) 3.0 RUs

• Company-sponsored training 4.0 RUs(e.g., project management,Diversity in the Workplace)

• Section Meetings (3 meetings/year) 2.7 RUs 20.5 RUs

Page 49: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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CALL ASQ AT(800)-248-1946

or

www.asq.org

Visit us at

RECERTIFICATION

Page 50: ASQ Certification The Basics and Benefits. What is certification? What are benefits of certification? Certification history Certification programs EXAM

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Exam Stats

Growth as a result ofTranslated exams

• Spanish - CQE, CQA, CQT, CQI, CQIA, CQPA, CCT, SSBB, SSGB

• Japanese - CSQE, CQE• Mandarin - Manager, CQE, SSBB,

CQIA• Korean - CRE, CQE• Portuguese - CQE