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AssertiveCom!

POWER UP YOUR ASSERTIVE SALES

COMMUNICATION

11th & 12th SEPTEMBER 2008, MELIA HOTEL KUALA LUMPUR

INTRODUCTION

AssertiveCom! Power Up Your Assertive Sales Communicationworkshop is to inculcate into each participant through interactive learning,games, role-playing and experiential management games the importance ofinterpersonal sales interaction. Throughout t he sessions, parti cipants willlearn the core aspects of what how to be more assertiv e by understand selfand others better through understanding personality and what makes asuccessful sales communicator. This workshop seeks to inspire participants

to gain new confidence in sales communication and be effectiv e in infl uencingthrough persuasive argument and skilf ul negotiation to affect a positiv eoutcome. At the end of the wor kshop, participants shall hold in t heir handsspecific skills, concepts and experiences that can propel their team andcompany toward greater professionalism.

PROGRAM OBJECTIVES

After att ending this program, participants should be able to:- Better understand their own personality and the personality of

others especially customers to have better sales interaction.

Translate the working knowledge of personality to improve

their assertive sales communication with more confidence.

Master the skills of reading body language and increase

sensitiv ity to body language and become effective i nfluencing. Have the upper hand in building rapport with anyone and to

have people like you instantly and use persuasive argument,

skilful negotiation to effect a positive outcome

Manage you mindset and think on a paradigm thus having aclearer and less stressful pathway in life especially whendealing with people. Reporting System

METHODOLOGY

PowerPoint presentation Group activity Individual assignment Group discussions

PROGRAM MODULES

Session 1 Assertiv e Rapport Building: Understanding My SalesCommunication Skil ls Level

Understand each person different and need Differ ent approaches to being int eracted wi th. Explore key assertive r apport building Better understand themselves better whil e understanding the

values of the people around them Improve presentation capabiliti es

Session 2 Using Personalit y for Better Assertive Sales Communication: Howto Inter act wi th People: The Intr overt and Extravert Assertive Modality

Understand what preference is and how both our introver tedand extroverted personality is prevalent i n all of us.

Understand that introverted and extroverted people reactdifferently to different situations.

Understand how to handle each type of personality by firstunderstanding and balancing our own personality andformulate assertive strategies on how to handle each type ofpersonality.

Session 3 Using Personality for Better Assertive Sales Communication: Howto take information: The Sensing and Intuitiv e Assertiv e Modality

Understand how people take in information and learn to workwith people wit h these kinds of personaliti es.

Participant will be able to see others as how they seethemselves and to understand why some people take actionand some dont.

The better be prepared to ensure that their sales informationmeets the different peoples ability to understand and absorbthe message and act upon them.

Formulate assertive strategies to how to present informationbetter

Session 4 Using Personality for Better Assertive Sales Communication: Howto Make Decisions: The Thinking and Feeling Assertive Modality

Participants culti vate the f undamentals to inter pret how peoplemake decisions and how you can impact their decisions.

To understand why some people do things based logicallydecisions and some based on pure feel ings.

To make the correct appeal to the peoples logical or emotionalself.

To formulate assertive strategies to persuade people to acceptand make the decisions that you would like them to make.

Session 5 Using Personality for Better Assertive Sales Communication: HowPeople Orientate Their Lives: The Judging and Perceiving Assertive Modality

Participants cultivate the fundamentals on how peopleorientate their l ifestyle and work towards you and use carefulconsideration or impulse

To better understand our how people work and manage theirlif e, in proper structure or on a ad hoc basis

To understand why people procrastinate and do things lastminute

Session 6 Assertive Grooming and Body Language Reading Learn the essence of projecting a assertive grooming style

which will match your clients How to read and use facial expressions and hand and Body

Language gestures to y our advantage in a people managementenvironment.

To defuse negative gestures and neutralize power play Better calibrate a persons eye movement to uncover their

sincerity or intentionSession 7 Assertive Posturi ng and Business Presentat ion Skil ls

To learn the essence of presenting your ideas better and moreassertively

To show how you stand and how you sit can communicate thelevel of your personal confidence, real or perceived, to otherpeople

How to practice gentle assertiveness and understand the truefeelings and thoughts of the other person and reactaccordingly.

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Workshop Fee RM1100 per participant

Early Bird Registration RM 1000 per part icipant

Group Discount 10% for the 3 rd & subsequent r egistration

FORFURTHERINFO PLEASECONTACT

Mr. Vijay (Business Development Executiv e) atTel: 603-3342 5340/5367Fax: 603-3342 5344Email: vijay@ plkp.com.my

COURSETI METABLE

Registration 0830Workshop commences 0900Morning refreshment 1030Workshop resumes 1045Luncheon 1300Workshop resumes 1400

Afternoon refreshment 1530Workshop resumes 1545End of the day 1715

TRAINERPROFILE

Fabian Fidelis is the CEO and Principal Trainer of Pro Acti ve Training andAuthor of the Worldwide Distributed book entitled The Tao of Talking: TheSpeakers Tenets Towards Charisma. He is a Certified Trainer with PSMB hasover 13 years experience as a senior manager in the Hospitality Industryspecializing in Management, Customers Service, Marketing, Management andCreative Thinking and Problems Solving. He has been a HospitalityManagement Lecturer with Sunway University College from 1998 to 2005 andhas made an impact on thousands of students since the start of his academiccareer.

Fabian holds a Masters Degree in Business Administration from EcoleSuperieure de Gestion, Paris (Paris Graduate School of Management) arenowned business school in France. He is also a Certified Practitioner ofNeuro-Semantics, Hypnosis and Timelines from the International Society ofNeuro- Semantics, USA (ISNS) and Certified Practitioner of NLP by the NationalFederation of Neurolinguistic Programming, USA (NFNLP)

Fabian was the Vice President of Education and later the President of the

Sunway ToastmastersClub. He has earned the Competent Toastmasters

Award (CTM), the Advanced Toastmasters Bronze award, (ATM-B) and the

Advance Toastmasters Silv er aw ard (ATM-S) as wel l as the Competent Leader

(CL) award conferred by Toastmasters Inter national, t he leading or ganization

in effective communication. He is a proficient speaker and has won numerous

speech competitions. Fabian's passion for public speaking as well as his love

for t raining has dri ven him to t ake up trai ning as a profession. He has beencalled upon on many occasions to be Master of Ceremony for events and

annual dinners both locally and abroad. To date, as many as 20000

participants have benefited fr om his lectures, talks and wor kshops.

PAYMENT

A confirmation letter and invoice will be sent upon receipt of yourregistration. Please note that full payment must be received prior tothe event. Payment may be made via cross cheque / bank draft /electronic transfer, made in f avour of:

GLOBAL LEADERSHIP LEARNING CENTRE

No.31-1, 1st Floor , Jalan Tiara 2B, Bandar Baru Klang41150 Klang

Note: Payments must be received within 7 days upon issuance ofinvoice

CANCELLATION POLICY

Due to contractual obligations, cancellation charges are as follow:*20 to 10 days notice - 50 % of the workshop fee

*9 to 3 days notice - 70 % of the workshop fee*2 days or l ess notice - 100 % of t he workshop fee(*Based on working days only)

However, complete set of documentation will be sent to you. Substitutionsare welcomed at any time. All cancellations of registrati on must be made inwriting.Note: It may be necessary for reasons beyond control, to change the contentand timing of the event, speaker(s) or venue, every effort will be made toinform t he participants of t he change

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