1

Introducing SELECT

A Family of Pre-employment Assessments for Associate Roles

2

Staffing Challenges for the Hourly Employment Industry

Increased demand for workers

Most employers must compete in their local market for candidates

Turnover is high, with little employee “loyalty”

Business are all vying for the same candidates

With little skill set differences, applicants can apply to many differing companies

Yet, everyone is not right for every job

How do you distinguish yourself from “employee” competitors?

How do attract, select and retain the right person?

3

Our Approach- An Integrated Selection Process

On-boarding

Hiring Decision

Behavioral Interview

Assessment

Realistic Job Preview

Recruitment Message Harvard Business Review study concluded that job match is the single, most important component of job success.

Each voice in the selection process should evaluate the candidate’s “fit” with the job.

Content of each component varies by job position.

Assessment integrated into a multi-step selection process

Application & Pre-Screen

4

Entry-Level Selection Solutions

Capabilities that organizations seek:

Efficiency

The process must be efficient and engaging enough to keep the applicant interested

The process must be seamlessly integrated. Each piece must add value in selecting the right person

Effectiveness

The solution should convey the company’s employment brand

The selection process should measure the appropriate personal characteristics, motivations and skills which predict job success and retention

Acceptance/Ownership

The system must be simple and intuitive to use

In a distributed organization, support for training and implementation is critical. This includes providing facilitator led and web-based training for the new process

5

SELECT

Web-based surveys that can be embedded in an applicant tracking process

Short, targeted assessments validated for specific entry-level roles

Retail Family (clerk/cashier, sales associate, entry-level manager)

Call Center Family (inbound service, inbound sales, outbound sales, help desk

Manufacturing/Production

Hospitality

Healthcare

Assessment of personality, work ethic, willingness to do unpleasant or undesirable tasks

Approximately 15-20 minutes to complete with immediate processing of results

Management guidance for interviews and selection decisions

6

SELECT Reports

Detailed results with advice ranges and interview guidance

Evaluation of Person-Job Fit

Counter-Productive Behaviors

Interview Guides

7

SELECT Validation

All of our assessments are validated against job performance

8

Additional ROI (various SELECT Surveys)

Distribution Center - Warehousers

Turnover reduction of 13%; client estimated $500,000 cost reduction across sites

Convenience Store Sales Associates

Turnover reduced by 6% saving $1.5 million per year

Retail Store Manager (apparel)

5% increase in system-wide store sales performance resulting in $25 million per year

Retail Sales Associate (apparel)

Using an “Avoid the Avoids” strategy, the gain in dollar sales per year per associate is $10,000 (or a 7% improvement in dollar sales)

Distribution Center - Warehousers

15% higher pick rate

Lower absenteeism

9

User Acceptance/Ownership

Select includes a simple, easy to use interface that can be “branded” or we can integrate into an ATS

10

Additional Resources and Support for the Selection Process

Selection Process Components – content and design

E.g. Realistic job preview, pre-screen, team interviews, etc.

Selection Process Training

Workshops/webinars for hiring managers to ensure high quality decisions and process compliance

Test Validation

Company-specific validation of standard Select surveys or custom test development

Competitive Difference

Validated pre-employment surveys for specific roles:

Personality

Abilities

Detailed candidate reports to support the selection process

Indices & advice

Willingness to do job tasks

Interviews probes & guides

Customization and validation for clients

Subscribe to APA and EEO guidelines

Continued development and refinement of product by licensed psychologists

2000 web launch; 1500+ client companies; available in 7 languages