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IBM Global Services
Environmental DocumentIMS/DBA Support Reference for ATI
Document Name: See title aboveDocument Owner: Steve Schley
Location: XX Department: LJQF
IBM Global [email protected]
The official version of this document is located in the QMX database. Printed copies are for reference only and are not controlled. It is the
responsibility of the users of this document to ensure they are using the most recent version.
Date of this printing: 2023/04/24 10:58:08
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IBM Global Services
Account Overview 3
Account InformationAccount Name & Contact 4
Labor Claiming 4
Help and Operation numbers 4
IMS DB Availability 5-6
Severity Levels 7
Change and Problem Management 8
Service Delivery Support Customer meetings 9
Accessing TSO 9IBM Employee Security procedures 9
Accessing IMS – issuing IMS commands 9
Database Management Description 10Scope 10Objectives 10
IBM Mainframe Physical Database Administrator Duties 11-12
IMS Library / Dataset Information (ATI Cheatsheet) 13
IMS Database Maintenance Processes Image Copy Process 13Reorg Process 13Librarian : PSB and DBD Gens 13Pointer Checker Process 13
Systems Logs & Security 14
DBA Software Product Information 15
Locally Written Tools/Exits 15
Account Miscellaneous Information 15
Disaster Recovery 15
END-OF-DOCUMENT 15
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IBM Global Services
Overview Account OverviewAllegheny Ludlum Corporation is a world leader in the technology, production and marketing of specialty materials - stainless steels, silicon electrical steels, tool steels, titanium, nickel alloys, as well as other advanced alloys.
Allegheny Ludlum – is the only U.S. flat rolled specialty materials producer offering a full range of alloys from stainless steels like Type 304; to super stainless steels such as AL-6XN® alloy; to high strength and high temperature materials like ALTEMP® 625 alloy; as well as titanium, tool steels and grain-oriented electrical steels.
Technical & Commercial Center is one of the largest and best equipped in their industry.
6 Operating Centers in the US, more than 25 locations globally
Allegheny Ludlum is the largest operation company at ATI, 2.5B per year. (ATI=Allegheny Technologies Inc)
Allegheny Ludlum is located at Pittsburgh, PA
Web site: http://www.alleghenyludlum.com
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IBM Global Services
Account Information
Account Name: Allegheny Technology Inc (ATI).
Account Contacts:
Name Title Phone NumberGary Schmidt Project Executive office: 585-820-5962
cell: 585-820-5962Nancy Turner Delivery Project Executive office: 877-652-0312
cell: 859-433-6849Jeff Newton Overall Transition Project Manager office: 704-947-5476
cell: 704-746-5038Mark Prince Mainframe / Tandem Tower Lead office: 877-860-7990
cell: 919-333-3556Peggy Parks Transition Project Manager -
Primaryoffice: 214-233-3331 cell: 214-213-9664
Fred Thomas Service Management – Operations Delivery
office: 305-947-5421cell305-608-0848
Steve Schley IMS DBA Focal office: 305-947-5421pager 1-800-946-4646; Pin 1458948
Virender Bedi IMS System Programmer, Team lead
office: 763-694-9202 cell: 763-458-8411
Joan Hundemer IMS System ProgrammerPrimary
Office: (513) 274-4049 T/L 364-0441
Labor Claiming The claim code for ATI is . W1CDCLPR The activity code is 110101 Account CDCLP
This is a transition code only – may be changed in the future
Help Desks: Password resets: 866-932-6739OPS: 800 326 1580
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IBM Global Services
IMS Data-bases availability”
Altech IMS DatabasesTIME DAYS DATABASE SYSTEM PERFORM STATUS AUTOMATE
COMMAND
6:00 EVERYDAY SALES ORDER ENTRY PROD START EXCLUSIVE )%PRODSOEX
14:00 SUN SALES ORDER ENTRY PROD START READ ONLY )%PRODSOER
18:00 SAT SALES ORDER ENTRY PROD START READ ONLY )%PRODSOER
19:00 MON-FRI SALES ORDER ENTRY PROD START READ ONLY )%PRODSOER
6:00 EVERYDAY SPECIAL MATERIALS PROD START EXCLUSIVE )%STASPEMT
12:00 MON-FRI SPECIAL MATERIALS PROD DBR N / A )%DBRSPEMT
13:00 MON-FRI SPECIAL MATERIALS PROD START EXCLUSIVE )%STASPEMT
17:00 EVERYDAY SPECIAL MATERIALS PROD DBR N / A )%DBRSPEMT
6:00 EVERYDAYUPDATE
TRANSACTIONS
PROD START N / A )%STATRANS
14:00 SUNUPDATE
TRANSACTIONS
PROD DBR N / A )%DBRTRANS
18:00 SATUPDATE
TRANSACTIONS
PROD DBR N / A )%DBRTRANS
19:00 MON-FRIUPDATE
TRANSACTIONS
PROD DBR N / A )%DBRTRANS
7:30 EVERYDAYSILICON ERROR
CORRECTIONPROD START EXCLUSIVE )%STASILIC
14:00 SUN SILICON ERROR
PROD DBR N / A )%DBRSILIC
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IBM Global Services
Altech IMS DatabasesTIME DAYS DATABASE SYSTEM PERFORM STATUS AUTOMATE
COMMANDCORRECTION
18:30 MON-SAT
SILICON ERROR
CORRECTIONPROD DBR N / A )%DBRSILIC
ON-REQUEST * * * * * SALES ORDER
ENTRY TEST START EXCLUSIVE )%TESTSOEX
ON-REQUEST * * * * * SALES ORDER
ENTRY TEST START READ ONLY )%TESTSOER
ON-REQUEST * * * * * SALES ORDER
ENTRY TEST DBR N / A )%TESTSOED
ON-REQUEST * * * * * SALES ORDER
ENTRY PROD DBR N / A )%PRODSOED
*NOTE*WESTWOOD
COST SHOULD BE
DBRED AT ALL TIMES
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IBM Global Services
Sev Levels
Sev 1 or Sev 2:
Service Levels shall mean the Critical Service Levels and the Key Measurements.
Severity 1 or Sev 1 An incident will be considered Severity 1 (MAJOR) when a Service or a major component of the infrastructure system that Customer or an Authorized User defines as critical is unavailable, or is only intermittently Available for Use such that it severely impacts Customer’s or the Authorized User’s business unit operations, and there is no bypass or workaround available.
Severity 2 or Sev 2 An incident will be considered Severity 2 (HIGH) when a Service or a major component of the infrastructure system that Customer or an Authorized User defines as critical is degraded such that it has the potential to severely impact Customer’s or an Authorized User’s business unit operations, and there is no bypass or workaround available
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IBM Global Services
Change and Problem Management
Problem / Change Management
Problem / Change Management
The IBM Problem & Change Management process utilizes IMPACT tool.
URL to ATI IMPACT Production Environment
Cut and paste this URL in your browser :https://impact.rny.ihost.com/IM/scripts/LoginPage.asp?ErrorState=&LoginAttempts=
ATI Incident/Problem and Change Management Work Instructions
Change Mangement Process
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IBM Global Services
Service Delivery Support
Customer meetings:
Weekly:1. Weekly CapService Change Review meetings held every Wednesday afternoon at 15:00 (ET). Call-in number is: 866-312-6342 P/C 5140516896 #
2. Allegheny Technology Inc Weekly Status Meetings held every Monday at 10:00am ET. Call-in number is: 1-877-421-0030, P/C 465601. 3. Participate in Account Team Meeting and present status of Problem / Change areas on the account. Complete any action items resulting from the discussion.
Accessing TSO - via DPNet (NVAS).
Accessing IMS – Issuing IMS commands:
Output:
SDSF: Currently you need to issue the “TSO SDSF” command$AVRS: Saved job output. Found in the main ISPF panel under $$
IBM Employee Security Procedures:IBM employee password requests or resets for NVAS will be performed via the Capacity Services Request database. Submit Request to the [email protected].
IBM employee password requests or resets for access to ATI system in Boulder:
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IBM Global Services
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IBM Global Services
Database Management
DescriptionDatabase Management applies to the design, development, deployment, maintenance, and administration of ATI databases.
The focus of Database Management is on building and maintaining the database infrastructure necessary to support IBM delivery of database services to the ATI account.
Scope
Database Management includes the following activities: Gathering information and requirements from requesters related to database needs
Performing physical database administration functions for the databases required by ATI (Mainframe IMS (OS/390)
Creating and testing the initial database and any updates to it, including backups and recovery
Maintaining the integrity and the availability of the database system
Tailoring and monitoring of Database Software products, backup and recovery functions, standards adherence, and on-going operational support for Mainframe, Midrange where applicable.
Objectives
The goal of Database Management is to effectively support ATI data resources that reside in database systems. The objectives of Database Management are to:
Meet ATI’s database requirements
Utilize database resources effectively and appropriately
Meet or exceed Service Level Agreements (SLAs)
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IBM Global Services
IBM Mainframe Physical Database AdministratorThe IBM Mainframe Physical Database Administrator has overall responsibility for administration, maintenance, and support for all in-scope IMS Production databases. Specific responsibilities include the following:
Executing the creation of physical database objects (for example, DBD, ACB)
Complying with ATI and IBM security standards
Managing database availability and resources
Mapping data retention requirements to physical storage requirements
Managing database space (allocated and used)
Managing and performing physical database maintenance (including running of appropriate utilities, jobs)
Providing physical database management support
Performing database reorganization to improve performance and reclaim space
Providing 24 x 7 On-Call high severity problem resolution DBMS support for production application databases or as required by SLA
Performing database support using agreed to product / tool
Documenting, and maintaining physical database standards and procedures
Monitoring physical DBMS for performance and capacity (space) requirements
Implementing physical database changes in support of normal data growth
Planning and implementing database backup and recovery strategies based on ATI requirements and input
Managing database backup schedule according to ATI requirements
Performing physical database restores (recover from hardware or database software problems)
Using agreed to Problem and Change Management processes and tools for database related services
Participating in incident reviews as required
Executing physical database changes in support of major application or logical database design changes
Providing time estimates for database related tasks within project plans
Reviewing all database related changes for technical impact as it relates to physical DBA responsibilities and skill
Maintaining operational database documentation
Attending project and account meetings, as required and appropriate
Performing stop and start of IMS databases in production outside of normal batch or maintenance windows, only at the approved request/direction of ATI. All other stops and starts are performed through scheduled batch jobs
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IBM Global Services
In support of in scope test databases: Executing the creation of physical database objects (for example, DBD, ACB)
Complying with ATI and IBM Security Standards
Providing prime shift problem resolution DBMS support for test application databases, or as required by SLA
Using agreed to Problem and Change Management processes and tools for database related services
Executing physical database changes in support of major application or logical database design changes
Providing time estimates for database related tasks within project plans
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IBM Global Services
IMS Library / Dataset Information Production & Test Libraries
Library documentation is found in the attached ATI cheatsheet document
IMS Database Maintenance Process
Image Copy Process:Image copy documentation is found in the attached ATI cheatsheet document above
Reorg Process:Currently done manually and not scheduled. Documentation on the process is found in the attached ATI cheatsheet document above
Pointer Checker Process:Done as part of the Image Copy process
Librarian:The account uses CA Librarian. The software provides library management services, featuring a change management system. It includes tracking and control for source program development in all environments This Change Control Facility (CCF) as implemented does not have the interactive dialog. Access to it is only via CLIST which handles ASM, DBD, MFS, PGM, PSB.
See Attached for Clist usage:
it includes complete tracking and control for source program development in online environments.
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IBM Global Services
System Logs
This subsection contains information on how to view the current AND archived system logs.
MVS Security Product
RACF
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IBM Global Services
DBA Software Product Information
IBM IMS IC.PCP Reorg, unload, reload, SMU
Locally Written Tools/Exits
N/A
Account Miscellaneous Information
N/A
Disaster Recovery
Currently ATI does not do DR
END-OF-DOCUMENT
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